Questions

The UI text, such as Album names, is not appearing in Lightroom. I have restored default fonts in the OS, uninstalled and reinstalled the software, cleared the font cache – nothing works. Any ideas? It seems like a system issue, but Lightroom is the only app that has this problem.

After updating the app to the latest version 11.0.1, I'm experiencing a crash that always occurs upon launch. I uninstalled the app before updating, so I signed in as usual to the app without any issues. Then when I continue and allow the permissions to the app, the app opens its interface for a few seconds before crashing and returning me to the homepage of my phone. The problem kept repeating since. I have not been able to use the app even once! I am using OnePlus Nord N30 SE 5G running Android 15. I have attached a screen recorded video of the issue.

Device: Pixel 8 ProAndroid Version: Android 16Build Number: BP3A.251005.004.B2Lightroom Mobile Version: 11.0.1Bug Summary:Unable to open ANY photo/ inside Lightroom Mobile. When a photo is tapped to edit, it stays on infinite loading spinner and never loads into the editing panel.(Even when i try to open the settings in Lightroom app it crashes).Steps to Reproduce:1. Open Lightroom Mobile2. Go to any album / All Photos3. Tap any image 4. Lightroom stays stuck on loading screen indefinitely Expected Result:Photo should open instantly for editing.Actual Result:Photo never loads → Lightroom is stuck forever at loading and cannot edit anything.Troubleshooting done (none of these fix):Cleared LR cacheReinstalled LR clean multiple timesReset permissions to Full photos accessDisabled Google Photos backupTried accessing via Files app → share to LRDisabled “copy originals to LR storage”Tried older LR database reset I have attached the secreen recording of the bug. Its alreay now

I have a pixel 9 Pro XL and every time I open Lightroom it either crashes or I can open a single picture and then I get the circle and then the app either freezes or crashes again.    I have updated Android and tried uninstalling and reinstalling the Lightroom app several times. I have cleared the cache and storage and the same thing happens.   This has been happening for weeks I was hoping an update would fix it.    

Hi,I’ve lost access to my Adobe Lightroom account. When I sign in, I can choose between two profiles: Redcliff Foundation and Personal Profile. Until recently, I was using Redcliff Foundation without issues, but now it says I no longer have access to Lightroom.I tried everything I could find online:Signing out and back inReinstalling the appChecking my inbox (and junk mail) for new invitationsNone of that worked.I was told it might be related to an Adobe infrastructure migration affecting some regions, but I couldn’t find any official information confirming this. Could someone from Adobe please check whether this organization or license is still active?Thank you for your time and help.Best regards.

I have found the latest iterations of LR too buggy and sluggish to the worst extent i ever experienced. I particularly started noticing this when they inroduced their generative AI feature in the software. It immediately became sluggish. I use a Macbook Air M1 and have always had an almost seamless experience with LR cloud. My machine is up to date as well as my LR but the experience is so bad that i am considering completely switching from Adobe LR. This would hurt since i just recently renewed my annual subscription but i don't feel like i have a choice. I wonder if anyone else is experiencing the same and whether Adobe has any plans to improve this experience. 1. LR Version 9.02. Mac OS 263. Simply trying to upload & edit...both take forever4. Simply sluggish experience....keeps "loading edit setings" for every image i tswitch to in Edit-mode

working in LR every 10 or so images I work on ill go to finish them and crop them and it is reverting them back to the original image for some reason. This has been hapening since the update consistently,  also ill apply a mask to an image work on it for a while then all the sudden the mask will delete itself and i have to scan and apply the mask edits again. Very frustrating and disruptive to workflow. 

Hi Folks, I have an interesting problem:   I have marked my photographs that I publish in any Social Media Forum with a Red Label.  Today I learned that you can CHANGE the Label NAME form Red to anything you want.  So I changed RED to "Published on Social Media."   Unfortunately, now if I try and search on Labels by pushung the RED "button" it does not find any of my pictures.  When I changed it back to Red it sorted on it just fine.  If I change the NAME of the label, do I have to re-mark my pictures all over again?   Thanks.   Eddie

I have read through many posts describing the same problem, but can't find a solution. EXAMPLE: I have a fully edited album, i archive it locally (external HD), everything archives smoothly, then when i go to external HD and access the album, there are zero edits, all pics are original as shot. I am synced and backed-up. Help.

My account says I have an active 1TB plan, but Lightroom tells me I can't use the Develop module because I don't have a subscription and tries to sell me a 1TB plan. I want to contact customer support about this, but I appear to have a choice between reading canned answers, crowd-sourcing my question to fellow users here who have no ability to help me, or clicking the "real help from real people" link which SENDS ME STRAIGHT AN AI BOT. Is there any way for me to get in touch with actual customer support, or has Adobe given up on that entirely?

I have a problem. Lightroom (not Classic) runs incredibly slow on my MBP with M4 and 16GB ram. How slow? Opening a Detail view (until I can edit, move sliders, etc..) can take 30 seconds. After opening a folder, I can't change star rating for 20 - 30s. Copying Edit Settings can take around 30 seconds (1 photo). AI edits like Denoise take between 1 and 2 minutes per photo. Exporting 10 photos take 10 minutes. No even mentioning minor hiccups like lags when moving sliders etc. All in all, it's unuseable. ------ Few more details: - All photos are stored locally on the system SSD. - More than 150 GB free on the SSD - All photos are 61MP uncompressed RAW, with ~80 photos per folder. - More edited photos in the folder result in even slower operation. - LR cache allowed to use max. size - The app is updated. - MacOS is updated. - GPU setting in LR: Auto (but same issue when on / off)________System info: Lightroom version: 9.0 arm64 [ 20

After using LR for years, today when I wanted to work with some photos, Lightroom did not start as it should and every time showed message about connection error. At the same time, my Photoshop was working without any issue.My filmstrip is empty, can't import new photos (no import button, shortcut isn't working), reinstalling the app did not help.I want to keep my photos locally without being forced to copy them to cloud (which, in this case, doesn't work either) 

i export pictures from my phone to the lightroom cloud so i can edit them from my PC. usually +-20 pictures at 2.5mb. recently only some of the pictures upload to the cloud. i would then have to login to lightroom web and delete the sync issues. and try upload again. repeat this process untill they all reflect.    this issue started when i used an alternate camera app that saved pictures in raw, and a large size. i did not continue using the app. but the probelm remained.    pictures are saved in jpeg and and average 2.5mb; using the standard samsung app as before.  i use a samsung S25. 

Is it possible to apply an adaptive preset to a group of photos? I'd love to apply 'Enhance Portrait' to a whole album, but can't find a way to do it. 

ご担当者様   いつも御世話になっております。   最近Lightroomを右上バツで閉じ、 ウィンドウズのシャットダウン または開いたままそのままシャットダウン でもう一度Light roomを開くと最後に編集していたはずの画像が、 編集前に戻ってます。   前はこんなこと無かったのと、 何度も起きているので至急対応いただきたいです。 数時間の作業が無駄になったケースもありました。 よろしくお願いします。   [moved from bugs to discussions according to the community rules - Mod.]

Dá última atualização para agora o Lightroom deixou de reconhecer os arquivos RAW da Canon (CR3). Antes era possível usá-los importando eles direto da galeria do tablet, hoje em dia nem isso é possível. Estou com o app em sua versão mais recente (10.5.4).Estou usando a seguinte versão do sistema operacional no tablet:Informações da atualização. Versão do One Ul: 7.0. Versão do Android: 15. Versão atual: X810XXS5CYG1 / X8100XM5CYG1/. Nível do patch de segurança: 1 de juho de 2025 

Testing the new color label support in Lightroom Desktop (v9)  syncing with LRC. Changes to color labels are correctly sync'd from Lightrooom desktop(V9) to the sync'd images in LRC(v15). Also the reverse works - change a label in the sync'd image in LRC and its reflected in the cloud clients. Smart previews only seem to work one way. If I change the color label in an image file in LRC that is sync'd via smart previews to the cloud - it is correctly reflected in Lightroom Desktop(V9), However the reverse is not true. If I change a color label in a syn'd smart preview in Lightroom Desktop(v9) it is not updated in LRC. This seems a bit odd as star rating for example are. Also it seems odd to work one way. I would understand if ti didnt sync at all.

  On my new computer, when I used the mask and preset, the black screen appeared. My computer is 

I cannot find my presets, please help!!!!

The masking pane often doesn't refresh when switching between photos while open, and is much slower to update.  This is extremely frustrating, considering all my settings are blown away if I revert to the previous version.

I've noticed since the last update (that came with assisted culling etc.) The cropping page seems to stop functioning correctly. You can change aspect ratios and the orientation of the ratio, but rotating the image 90º no longer functions at all. I have tried quitting and hard resetting with no luck. This is a huge pain and a hindrance to my workflow, and I hope there is a fix soon. 

Не відображаються маски(окремі частини тіла/одягу)

Hello, I am hoping and praying someone can help as I am exasperated.  When I export photos from LR classic on my computer and then open them, they look great.  However when I try to open them on my mobile, (I am emailing the files to myself from my computer} they look very yellow and much warmer than I see on my desktop.  I am so frustrated and have tried what I've seen online. I am exporting using the SRGB color profile, my settings on my phone are correct, I cannot figure it out.  I am frustrated because most people open and view on their phones now and this isn't an accurate representation of my work.  Can ANYONE HELP ME PLEASE???????  I am at my wits end.  I have updated, restarted, checked settings, etc.  Nothing has worked.  Thank you in advance.  

When exporting an image for printing in Lightroom Web, I used to click on the Download icon and it gave me the option to customise my image (size, DPI etc) before exporting. This has now disappeared and I only have JPG size download options. This means I can't edit an image for printing. I have explained this on calls 3 times to customer support, but they only say leave it with us and we call you back. They never do.  Any suggestions?  

    Hi , I have paid for a premium account on lightroom, and I already haven't had access, while my membership ends on 24-01-2024.   So you need to fix this and give me an extra month because this fraud. If its not fixed by tomorrow I will evolve a judge!   kind regards, Mees Buurman