Questions

Hi I am using Robohelp 2019 with the frameless output. Is it possible to add a glossary tile to the homepage? If so how?I am using the orange skin, I don't know if that is significant. Thanks

Hi there, I'm using Robohelp 2020.  I managed to export some of my topics into Xliff to send to our translation agency.  Now the translated files are back (still xliff) and I want to import them. 1) I go to the master project > Translations > select the sub-project.  The topics list opens.2) I click on the icon to import xliff.  The file browser opens.3) I want to select the xliff files, but cannot do it as the .xlf format is not listed. (why not?)4) I select the folder where my xliff files are, and then I received the following message: Invalid folder.  Please select a valid language folder.  I'm afraid I don't understand that message.  What does it mean?   What do you mean by language folder?What do I have to do?Thank you for your help.Best regards, 

Hi All, This query in in regards to Adobe Robohelp 2019 (Classic) version. I have been trying to add new layout to Adobe robohelp 2019 (Classic) to generate Responsive help customized as per our company requirements.Below are few queries:1. Can we add new layout to robohelp 2019. I am aware that we can customize the existing robohelp layout i.e. Indigo, Charcoal, and Azure. But, can we create or add new layout exlcuding these layouts?2. Can we download or import new layout or theme to robohelp 2019 (Classic).If we can download and import new layout then, what is the exact process for the same and what kinds of files would be required for the customized layout.Any help would be great! Thanks,Nutan 

Hi, What is an efficient way into the RoboHelp online help. Here's my UNACCEPTABLE workflow: Click Help in robohelp. Land on the sales page for Robohelp with the guide toc down the left. Don't see what I'm looking for. Enter "assign mapID" in the search box at the top of this RoboHelp page. Land on some Adobe page with hits to not RoboHelp and have to search and fail to find the RoboHelp product on the left...what group of products do they put this neccessary evil in?   Jeesh. Pls. Show me the fast way?

If you create dropdown texts one after another, any subsequent dropdown texts will be nested into the previous ones. The only way to avoid this is to add empty lines in the document, and place dropdown texts onto those pre-existing lines.How do you guys work around this? Is this expected behavior or a bug?Suggestion: The dropdown text element could be made clearer in the editor, with a seam separating its contents and any subsequent elements that need to remain separate.

Using RH 2020 is there a way to add page numbers to the generated pdf?Is that what the master page does?  Is there a way to apply my styles to the pdf? Specifically, all images have a line around them on the help pages but not in the pdf.  

Hi Team, Since, i am facing lot of issues with Robohelp 2019 Skins. I just want to swich my current project (roboelp 2019) to robohelp classic 2019. Each and every time whenever i am publishing my project RH skins (topic page) are getting disturbed. Not at all user friendly Robohelp 2019. Kindly give us some solution to use it better. 

Hi everybody and warm wishes for the New Year! I would like to upgrade an existing project from RoboHelp Classic 2019 to RoboHelp 2019 New UI, but I have bumped into some issues related to the layout.I have been using a customized Charcoal Grey skin in RoboHelp Classic 2019 (I customized the skin outside of RoboHelp by changing layout.css and topic.slp), however when I generate the output in RoboHelp 2019 New UI, the layout looks very different (some images which I removed in Classic 2019 are displayed now, the search bar and the print button have disappeared etc.). Is there any smoother way to manage this skin upgrade? At this moment, it seems to me that I have to partially or even completely redo the customization of the skin, but hopefully I am wrong :).Also, where can the topic.slp file be found in RoboHelp 2019 New UI? Or at least something similar to topic.slp, which I can customize? Thanks!

Does anybody have experience with the new Mac version of RH? Is there any difference to the Windows version? Is it possible to import FrameMaker files to create a project?

Hi there, I now that Flash is gone now but we use it to access the Robohelop Server and add new areas, do reporting, etc. Is there any other solution? I get the message "Adobe flash player is out of date". Thanks in advance for any inputBobby  

Hi Team, Post to the generation of Documents (online help framless output) i can able to see Homepage Tiles image (.png) locally. After Publising the documents in server. I am not able to view the Homepage Tiles images (.png). I am expereincing this issue recently. Kindly give us some solution.

Hi, Once we take the output from Robohelp (Classic 2019), in the search result, it displays filename as well.Is there a way to exclude the filename in the search result? 

Hi - wondering if anybody can help as I am fairly new to RH (started with 2020).When importing Word files, spaces between words in the file name are replaced with underscores in the Topic name in RH. When I generate the output, the underscores are showing in the button labels in my frameless skin.I do not want the underscores to show (I want spaces between the words used in the button labels). Any help would be appreciated!

I've run into an issuewhere a tech support person noted that all of the contextual help links from a web UI to our online help were broken. I noticed that the web UI is trying to call up a URL with extra text. I'm assuming this extra text made it's way into the original output I created, but somehow, in subsequent releases, this text went away. My online help is currently formatted as such (I've removed the beginning of the URL).com/#t=Overview.htmBut the web UI is trying to call this:.com/topic.htm#t=Overview.htm Other than re-code the links (a huge undertaking that SW engineering will not be pleased about,) is there a way to re-introduce the topic.htm text into the URL/output? 

I'm trying to follow the following instructions about to add a "Related Topic" section to a topic: "After you insert the Related Topics placeholder in the topic, the Type field in the Properties panel > General tab shows Related Topic List. You can now add related topics to the placeholder. To do so:In the General tab, against Related Topics, click ..." Problem: The buttons "Type" and "Related Topic List" do not appear in the General tab of the Properties panel.... Why?  . 

I have a RH2020.3.32 responsive html project. When I use the search term Report-13 or even 13 I want the search engine to return a specific page. Report-13 is a heading 2 style on the page (I thought H2 were used in search?), I've added the search keywords report-13 and 13 to the file. I've selected every search checkbox for the responsive HTML output. What does "Add special characters for search" do? I added the dash into the box, it doesn't seem to do anything. I am probably not using it correctly. If I check - Display results with all keywords I get 0 results when searching for report-13, 13, and "report-13". If I don't check Display results with keywords and search:report-13 - I only get results with the word report, the file I want is listed second but the Report-13 isn't listed in the text or highlighted so a user won't know to select that result.13 - nothing - Shouldn't I get the file returned since I added 13 as a search term for the file? does search not wo

I recently opened a project using RoboHelp 2020 (new UI) after changing my hard drive and found that the frameless output was using a default Times New Roman font, not the original fonts I had selected. I then remembered that I hadn't resinstalled the required fonts (they are non-standard ones used by my client in their web app). Once I had installed them on the PC, everything was fine but it made me stop and think, will the output display correctly in another user's browser if they don't have the fonts installed either? Looking through the forums I see that some formats require custom fonts to be embedded or added to baggage files, but I can't see a why of doing either of these in the Frameless output in RH 2020. Am I worrying unnecessarily or do I need to do something before compiling to avoid this problem, and if so, what is it please?

I'm using Before Selectors in my CSS for Notes, Tips, and Warnings. This are not converted to inline styles for the Content Only output. I've tried adding a Post Build Script, but can't get it to work. Any suggestions?

I am moving to Robohelp 2019 and I cannot locate the option Show Navigation Pane Link in Topics. Does anyone know where the option is now located? Thank you!

I want to add our company's logo to the Robohelp Webhelp skin, but when I add it as a Custom item, the logo is next to the Content, Search & Print Topic buttons; I would like to place it on the right side of the page. How can I do this? Thanks in advance for any help,Lon

How do i fix the output to PDF so that my video shows up? Note there is no "Advanced" menu for clicking to embed multimedia files (i.e. video).

Upgraded from RH 2020.1 to RH 2020.3 (skipped over the .2 update and went straight to .3).Generating Responsive HTML5 output with Azure_Blue.Output is merged help, consisting of 1 parent and 11 child projects. In RH 2020.1, end users could enter 2 or more search terms, select Include all words in search, and the search function would return results. After upgrading to RH2020.3, if end users enter 2 or more search terms and select Include all words in search, they receive 0 results. Note that these are searches that returned results in the output generated in RH2020.1. End users only get results if the Include all words in search is NOT selected. Note that curiously, the one match from my glossary is correctly (I have it intentionally enabled in our build settings) returned and displayed (I cropped out the definition in the attached image, but it displays correctly in the live system). I generated a standalone (altogether different output preset) Responsive HTML

When I generate PDF output, the resulting PDF displays the wrong font.  The desired font, Open Sans, is installed on my machine and I have selected the embed used font option in the Ouput Preset. I'm running RoboHelp Version 2020.2.33 for Mac. My OS is Catalina version 10.15.7 (19H2). Another writer on the team is able to generate a PDF (using the same output preset) with the correct font from the same project.  I'd appreciate any troubleshooting suggestions.

I am having issues with Nested Number styles.  Due to the technical documentation that I need to author and publish, I need to be able to take Nested Numbering down to Level 5 and 6. So far, nested numbering is working great until I get to Level 4.I have attached examples of my css and of my created page with what should be happening with the numbering. I appreciate any help offered.

I am using Robohelp 2020.3.32 and a frameless skin to output merged help with mapped topic Ids.I can successfully reach each specific topic using the path/index?rhmapno={topic ID} method (as seen here: https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/calling_csh_help.htm ), however, the page opens with the TOC collapsed. I was wondering if there is a way for the page to open with the TOC expanded when calling context sensitive help topics, using a framless skin.  Any help on this would be greatly appreciated! Thank you