Questions

I want to change the spacing of one line of text. I want to put more space before and after. This was accomplished in pervious version by right-clicking the mouse and selecting 'Paragraph'. You could then amend the spacing. I have not found how to do this in verison 2019.    

My name is Sean Gallagher, and I have been a (Macromedia) Adobe RoboHelp Certified Instructor since 2006.    Typically, teaching RoboHelp has been one of many Adobe courses that I’ve taught, and the product had been built on the same code base up until version 2019 (non-classic).    Now I’m seeing more demand for RoboHelp, but lately new issues are, well, TOTALLY new.    I’ve wrangled with Node.js before.   Often a command line directive would be used for such issues for other applications of Node.js.    In the past, I would have advised that students convert a PDF to an HTML topic for integration into RH.   Is RH2019 somehow reading and indexing the PDFs that are added to the RH2019 project?     This would actually be fantastic...but I need to know where to go to try to resolve such issues.     I want to tell Sue that once RoboHelp sends such JavaScript errors….you will HAVE to kill the program using the Task M

We are getting server errors when attempting to access webhelp produced by RH17 on a server with a name that starts with the letters "hbc". On the server that starts with "aah" that has a copy of the same webhelp, we are not getting the errors. (In fact, we are not getting errors accessing webhelp on any other client server.) All files for the webhelp frame are loading except the htm file in the frame on the right. And I get the same error entering a url for just a single htm file. And the application is having no problems running on both servers. The browser errors are "We can't connect to the server at h" or "h's server ip address could not be found." As you can see, the server name is getting concatenated to "h" in the error messages. Has anyone run into a similar problem with webhelp? Thanks.

I got a new lapop. i used chat but they gave me the subscribption version, and i have stand alone. i obviously havr ck=lassic & new. the link on my original email no longer works - Free 30-day trial, but i have my original purchase certificate.they said i have to post here for help (???). thanks, Anahid

Hi, Using the new feature on sentences containing links doesn't give same output than the ones without links. As example, using french language as source on those sentences :Texte du filigrane inséré lors de l'export du document depuis le portail documentaire. Ce texte correspond à la valeur du paramètre TEXT_FILIGRANE.Texte du filigrane inséré lors de l'export du document depuis le portail documentaire. Ce texte correspond à la valeur du paramètre TEXT_FILIGRANE.Give those different sentences as english result :Text of the watermark inserted when the document is exported from the documentary portal. This text corresponds to the value of the TEXT_FILIGRANE setting.Text of the watermark inserted during the export of the document since the documentary portal. This text corresponds to the value of the setting TEXT_FILIGRANE. As we can see, the translation without the links is using whole sentence as a bunch and is more accurate.The one with links translating the "

RoboHelp 2020.1 Quick question - the TopNavigation frameless skin doesn't offer/include the mini TOC feature, does it? It wasn't obvious in the skin's settings and I'm not sure where/how it'd be surfaced in the output anyway. I do love the mini TOC feature in the other frameless skins. 

I am trying to onboard a new joiner on RH HTML  2017 (as part of TCS). The entire department of ~20 people has been using this version successfully since release and previous versions since 2010, but the new joiner gets a "Parameter is incorrect" error when she tries to open the printed documentation dialog. After the error, the window does open, but all the fields (conditional build expression, TOC, glossary etc) are blank. The Generate Word DOC field either displays .doc or is blank as well. (All the other team members also have the docx option.)Environment:TCS 2017 on Windows 7OS deployed by ITTCS installed manually by usAdmin rights on our own machines.All the files are local, nothing networked.We use SVN, but the crash happens for projects outside source control too.The crash replicates for the RH samples as well.The crash replicates in RH 2015 as well.I consider myself fairly experienced with RH but this has been stumping me for 3 days! I am fairly sure the problem is with h

Is it possible to modify the font size of TOC items for Responsive HTML5 output? I have accessed the edit function for the skin (I have been using 'Azure_Blue' for quite a few years), but cannot see any option for the font size - only colour. I have changed the font size for my content to be 16px and the TOC entries look tiny in comparison. I am using RoboHelp v 2020. Thanks.

Hi, Everyone. I'm creating a new RH project (2019, new UI) and am looking for a way to "create a template" -- i.e., a page layout based on an existing RH project. Here's what I have: An MS Word document that I will import. A CSS file I will pull into the new project.A recently completed RH project, whose pages all share the same layout.I want to recreate that page layout in a new RH project. I want my new RH project to have the same page layout as my existing RH project. It seems there must be a way to achieve this without manually configuring each page.  I've tried using a Master Page for this. But unless I'm doing it wrong, the Master Page is of only limited help. Any advice for me? Thank you!

We have published Update 2 for the latest release of RoboHelp.    You can apply the update from Help > Check for Updates or you can download the update from https://www.adobe.com/support/robohelp/downloads.html.    Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html.   WARNING - If your project contains links in the TOC to asset files (baggage files) such as PDFs, please hold off updating as such links will not work pending a fix that is being worked on. Links to such files from topics are not affected.

I used to generate native apps from RoboHelp 2019.RoboHelp 2020 doesn't have this option.Anyone has a suggestion on how to come to native apps without programming knowledge?

I upgraded a project from RoboHelp 2017 to version 2020 and I am having all sorts of issues with styles. The styles attached to my css are available to use however, they do not appear to be applying correctly. For example, I have a 'caption' style that is 8pt size font and italics. Yet when I apply it to text, it is defaulting to 10pt. It has 10 pt listed in the html code. I have edited and saved the style multiple times, check the css file etc and I can't seem to get it to recognise the actual style characteristics. It is happening with other styles as well. Is this an upgrade project issue (from 2017 to 2020)? I am finding v 2020 very frustrating as things that used to be so simple are suddenly so slow and complex and/or not working correctly. I am yet to see any benefit to the new version :(.   [Moved from Using the Community (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

I have a problem with the default.css stylesheet not being applied to .chm output.Everything works OK in Author/Contents (also in Preview). All styles are recognized and applied.I also have a Master Page with its own stylesheet (book.css). This also works fine.When I look into the Source, the reference to default.css is there.The problem is with the generated .chm file. Styles are not applied anywhere, at least not those from default.css. Master Page is still working and displaying its own styles (book.css).When I check the individual .htm files from the unzipped .chm the references to default.css are gone and the only stylesheet references are to _rhdefault.css and book.css.I don't see any errors in Output Generation Log. I checked default.css for errors, but couldn't find any.

Has anyone else encountered this with the new RH upgrade to v14?  I installed RoboHelp 2019 on a new machine and without really thinking it through I just ran the updater in the interface to update it (unknowingly to the latest patch v14).  Yes, I know, that was dumb.  The RH 2019 Classic version I had installed on the old machine was v10.  When I opened the 2019 project on the RH 2019 Classic v14 machine, I noticed that snippet properties weren't accurately showing all of the topics in which a snippet was used.  I downgraded to v10 and that seemed to fix the problem with snippets.  However, today I notice that the variable properties are not showing all of the topics in which a variable is used.  This is a pretty big deal for me because this project has thousands of variables used across hundreds of topics and hundreds of snippets.  I tried a complete uninstall/reinstall/upgrade to v10 on the machine, but the problem remains.The only way to fix

Hi Folks, I have RH 2019. A new hire has RH 2020.When collaborating, we’re getting an error message telling us that this file was created in a new version, i.e. 2020, and we need to upgrade?I’m concerned that his projects will not be compatible with mine.Is it possible to upgrade 2019 to 2020 or do I have to get a new license?  

Is the highlighter text tool available in v2020?In v2017, it was on the Edit panel (see screenshot), but I cannot seem to locate it in v2020. I use the highlighter to highlight text that I need to come back to as I need to find answers/clarify, where I need to insert a screenshot etc. I have looked in the Properties panel, but it is not obvious to me where it is. I feel like such a dummy not being able to locate it. It's probably right in front of my face, but I'm going crazy looking for it....

Hi, Everyone. In RH 2019, new UI, I may be misunderstanding what a Master Page is for. But I've created one, hoping to apply it to all topics and have each topic take on the layout specified in the Master Page. But when I apply the Master Page to a topic, nothing happens. Here's my Master Page (screenshot). Its main feature is a two-column layout in the body and the header:  But, I apply it to an existing topic, and the topic does not change, at all (screenshot):  Am I doing something wrong? Thank you! 

Hello,I installed the RoboHelp free trial version from the Adobe website.When I open RoboHelp on my computer and click start free trial, I receive an error message- 'an error occured'Any tips would be appreciated.

Once again, this issue occurs ONLY when our help is displayed within our product's application in Chrome. We are using "reimagined" RH 2019 now.  I upgraded my smaller help projects. This problem does not occur when help is displayed as "standalone" - only when help button is clicked in our software to launch help display.What I've seen is that this character - an A with a character above (don't know character's name) appears for every instance of "<p> </p>" with space between.  When we've had a similar situation (dashes, curly quotes), we used Find/Replace - but I can't see how I would do that here. Here's an image of the character:  For the example below, there was a <p> space </p> in paragraph before or after.  Note also that this problem did not happen when we were using RH Classic 2019, when help was launched via the application.For the smaller projects, with fewer HTMs, I could almost fix it manually - but our main help projec

When trying to Find in Robohelp 2019 it goes straight to an xpj (code) page and finds my search. Then asks if I want to start from the begining. When  I click OK it either keeps staying on the xpj page or starts searching the TOC. Under 'Look in' I have Current Project chosen.   The searching of the TOC just started this morning. Find is very unpredictable and I need to use it but can't trust it at this point.   Any ideas?    

Can you prevent users from dragging topics from the TOC into another Help browser? I am using RH 2017, and would like to do this for security reasons. Thanks for any advice.

The software says I am running a project created in a later version than installed, and the project will not run properly until I upgrade. The "check for Updates" says the software is up to date.  How do I get the Update/Upgrade when the product thinks it's up to date but the product gives messages the the project requires the latest version?

Hi all,I posted this issue a while ago, and I also offered the solution of populating the Screen tip of the image in the image's properties, however this is working for RH7, whereas for RH8 it does not matter what I enter in the Screen tip, it will still show the complete path of the image at the moment of creation of the PDF giving away some sensitive information. Not displaying the Screen tip specified in the image's properties is definitely a bug. Is there any remedy to  that. Basically I do not need any Screen tip for my pictures. Best would be to not display anything, however it seems impossible for the time being.It does not matter if I generate the PDF directly as a layer in RH8 or I generate it from Word, the result is the same, and it is annoying.I hope there is a remedy to that.I use a Windows XP Pro 32 bit, and I installe all service packs from Adobe.Thank you,Bogdan

When I click on Microsoft HTML Help in the Output Presets menu, I don't see the menu that shows the General, Content, Layout, and Publish options, as shown below. I'm trying to see where my .chm file is located. What am I missing?

This might be a stupid question, but it's been bothering me for 3 days.When I start a new project from scratch every newly added topic has a 30px margin by default.There are no margin settings in 'body' nor anywhere in default.css. There's also nothing in html itself.I can reset it by adding the following:margin: -30pxbut that doesn't solve the puzzle.The generated output also shows this margin.Where is this setting coming from?