Questions

Here is my PDF output:Here is my master page when I preview it in Robohelp: I've tried putting my line breaks in but I cannot get the text to move down. Do you have any advice about how to correct this? 

I upgraded a project into RoboHelp 2019. I am on a topic that contains bookmarks. In the previous version, if I clicked on a bookmark, it would take me to the area on the page. Now when I click a bookmark, it opens a new window and goes to the area on the page. So essentially I have two of the same topic open.  How do I control the bookmarks to simply go to a place within the topic? Thank you. 

Since W10 update yesterday when I compile my Robohelp 11 project search comes back with Failed to initialize database.Any ideas?CheersMax

Updated a Webhelp project originally created in RBH 2014. I have version 2019.0.14, using the new UI (not classic). In addition to keeping the Webhelp version of this fairly simple Help project updated (TOC, Index, maybe 20 total topics, nothing fancy), I also now need to create output that will work on mobile phones and tablets (Android and IOS). I should preface this by saying I'm not a RBH expert or advanced user...I rarely need to use RBH. For the mobile device outputs, creating apps for the Apple and Google stores is NOT an option, not wanted by our Developers. So I'm assuming I need to use Multiscreen/Responsive HTML5. I'm working my way through Peter Grainge's RoboHelp Tour. But in the meantime...I saw something in there about taking a look at the error log if Generation fails. I looked and the generation stopped either during or before the Index was "processed." It appears to have processed all the topics, but stopped after/on the Index. Is that of any significance? Any other t

I just "Upgraded Project RoboHelp Classic project" I went to the first topic I needed to update and the some of the bulleted items have an extra bullet. I removed the extra bullet but it removed them all. Now when I try to reinsert the bullets and tab to place the words where I want them, the tab key does not work. I tried using Properties/Alignment/Increase Indent but that does nothing. I went to the bottom of the topic to see if the tab key or Increase/Decrease Incdent works, but nothing happens.  I am afraid to do anything else for fear of really messing up the guide I am working on. I've never experience issues when upgrading a project to a new version in the past. I really hope I don't have to recreate this project from scratch as it very large. Thank you.

I created a project. I first had images saved as .jpg. I deleted all the .jpg images and then took new screen shots and saved them as .png. One one topic, the images are not displaying on the output. I deleted the images and reinserted them. That did not improve things. I then deleted the images from the Images folder within RoboHelp and reinserted them and then put them on the topic. Here is my topic: The images display when I preview the topic: This is what I'm seeing after I generate the output:Here is the HTML for the number 5 image:I am seeing a yellow triangle with exclamation point in it but it's also appearing for every image I have in my project so I'm not sure what that is about. Your help is appreciated. Michele

Here is my conditionalized text in RH:It displays correctly in the preview:Here is my condition expression:Here is my pdf output:  

In a 286 page guide, publishing to Printed Documentation (PDF), noticed that the output went from 286 pages to 383 pages. The last 97 pages were duplicates of pages within the 286 original pages. Tracked down the cause: in Printed Documentation>Content there is a checkbox for "Include all referenced topics." Uncheck it, and the PDF output returns to 286 pages, the correct number, and no duplicates at the end. Since this guide project has several cross references to other topics within the publication, I suspect that if the checkbox were checked (which may be its default), these duplicate 97 pages are added at the end of the PDF. Maybe to assure that cross-referenced topics are included in the output, although, in this case, all of them were already appearing in the first 286 pages? A complex project, with output to PDF and online/HTML5, with separate TOC's for printed and online/HTML5, plus the latter using condition tags to exclude topics from a preview version that

When our QA people call up our RH project and click the Search button, they get this message:Object doesn't support property or method 'forEach' Can anyone tell me what this means and how to fix it? Thanks

Created a new project and imported topics. When I generated and viewed the output, the table of contents displays on the right side instead of the left. How do we control this?

HiMy Robohelp 2017 - Stylesheet, Style dropdown box and font dropdown box is flashing continually flashing.  I am unable to make a selection as it continually flashes.Is there a solution to this problem.  I never had this issue in the past.ThanksMarylyn  

Hello,The Azure_Blue layout that Robohelp 2015 provides works perfectly for my purposes, except the header. The generated content will be embedded in a web portal that already has a header of its own. I can make the background, font, and the logo white - making the header "invisible". But the empty space still looks too awkward. Plus, the sidebar already features a search function, so the search field in the header is unnecessary. Any help would be much appreciated! Thank you.-W

I am using Snag-It to take screen shots and saving them as .jpg. I then upload them into RoboHelp.  Does RoboHelp 2019 accept other formats for images? Thank you. 

I set up the Responsive HTML5 Layout and set the skin to Azure Blue. I edited the skin and went to Header. I uploaded a Logo. I also set the Glossary to None. When I generate the output, the logo does not display and the Glossary icon does display. Please explain what I've done incorrectly. Thank you. 

Hi,  Is there any way to turn off responsiveness for a Responsive HTML5 output in Robohelp 2019 Classic?According to one of Peter Grainge's articles (https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_webhelp.htm), this is possible in RoboHelp 2020 with a simple click, but for the moment I would need to know how to do that in RoboHelp 2019 Classic. Thanks!

Hello RoboHelpers! We're using the latest version of RH 2017. We're re-designing our intro / default landing page that our users come to in our large HTML5 merged help system: Here's our Help in its full context view:https://docs.hexagonmi.com/pcdmis/2020.2/en/helpcenter/index.htm?#t=mergedProjects%2Fhelpcentertopics%2Fintro.htm Here's our Help if you open just the intro page in it's own tab:https://docs.hexagonmi.com/pcdmis/2020.2/en/helpcenter/mergedProjects/helpcentertopics/intro.htm What we're hoping to accomplish:If it's possible, we want to somehow add the layout's Search bar directly onto our intro/default page... like in this admittedly rough mockup when it's by itself:The idea is to make the Search bar more prominent.We're not against getting into the code and customizing things to do this, but we don't want to to spin our wheels if such a thing is not even possible. As a test, I found the area that holds the search bar is in the auto-generated index.h

RoboHelp 2017 freezes and stops working. The popup says "Generating content 'Content'... and freezes. If it helps, the "Output view" says "Processing Full-text search data..." and then that's when the popup appears.Another popup appears and says "Adobe RoboHelp 2017 has stopped working" and then I have to close the program.Any ideas as to why this could be happening? It does this with old projects and brand new.

I am trying to setup a Glossary in my project. I have the terms setup in glossary but cannot find the Glossary Wizard so i can autogenerate / populate the Glossary and index. Is it still in RH 2019? Also - is RH 2020 only for MAC? When i look at Updates on 2019 is says i am current at version .14 ?

Hi there,Simple question: Can a RH 2017 project (latest release) be imported and edited in RH 2019 Classic, and still work in RH 2017?I know with past version upgrades, a conversion happened so that it was no longer possible to edit a project with the previous version.Wondering if that is the case with RH 2017 and RH 2019 Classic.Thanks for info,Jeanne

I created a "Start Page" for our Responsive HTML5 output. The file Start_Page.htm resides in the same folder as my topic htm pages. When I generate the help, I get the following error message:"It may have been moved or deleted". Where does Robohelp expect this file to appear? I cannot find any information online.

Hi, Is there a way to convert an old style  'classic' .hhc file into a new style .toc file? By this I mean other than upgrading a 'classic' project to the new version (File > Upgrade RoboHelp Classic Project). Some of our help project files are auto generated by a script and the script currently outputs an .hhc. I would like to avoid having to ask Development to rewrite the process to generate the new format .toc. If the answer is no, so be it, but I would like to find out if I am missing anything first. Many thanks, Mark

It's me again.Concerning Bulleted Lists and images: The only way I can get the numbering correct is to place my cursor at the end of a line and insert the image. For instance:This is a numbered bullet and I want to insert an image under this step. I place my cursor here at the end of the line:|Here is a picture of what my guide looks like within RoboHelp: When I generated the Output and viewed it, this is what I see: If I hit enter and exit the numbering, the images display properly.  But to keep the numbering synced, I don't know what else to do to keep the images from moving in the output.  

Hi,I first tried to upgrade the 2019 project to 2020. The files were successfully upgraded.I then tried to Collaborate a connection with Sharepoint. The Sharepoint had the latest 2020 project files. It showed me the following error.It allowed me to Login and save the collaboration. When I tried to select the folder from the Sharepoint, it selects and clears the check box automatically. SOmehow I selected the folder location, created the repo on my laptop, and initiated the process. The folders and files were getting downloaded on my laptop but I lost the collaboration with Sharepoint and the error kept coming. Once the files were downloaded, it asked me upgrade the project again. Even though the files were latest, it asked me to upgrade. I upgraded but neither I could establish the Sharepoint connection nor I could edit the files. The error keeps reappearing. Even if I try to Restart RoboHelp, it keeps reappering.Has anyone faced this issues? Any solution?

How do I rename a project in RH2019 (new UI)?In RH2019 Classic it's simple: File > Rename Project (as it was in earlier versions),That option doesn't exist in the new UI, unless there's a secret trick to enabling it. 🙂The project concerned here is one I upgraded from RH2015 when I first started using RH2019 (new UI) a year or so ago.Reason needed:This isn't because I've changed my mind about the name, for example, but because I need to retain and edit the original project while working on a new copy: help for the next release of the same app, where there's considerable overlap.This has always been easy because we use Subversion for version control, so my workflow for a new app rlease has been:In SVN,  branch from trunk, creating a duplicate copy (of, say, projectabc.rpj)So projectabc.rpj now exists in both trunk and bnanchDownload the branch copy to a new folder on my pcOpen my local branch copy in RH and rename it to projectdef.rpj in RH 

I create a welcome page for all new projects. It gives a brief description of the documentation.I created a new project and I entered the above mentioned topic. I am able to center the Title but when I try to center the text, I am unable to do so.  I clicked in the word Welcome, the Alignment option displays and I can center the word.  I must highlight the text in order to see the Alignment option. When I click the Center button, the text does not center.  How can I center the text on this page?