Questions

RH12 | WebHelp   Does any one know if there's a way to force RoboHelp to retain the <thead> and <tbody> tags? I'm pasting a table into the HTML view and when I switch to Design view it strips out these tags.   Thanks Jonathan  

We use Zoho desk for our support center. If we want to use RoboHelp micro content for the knowledge base and chatbots can we do something to make it work or does Zoho have to do something to make it work?

I'm trying to create a PDF output for my WebHelp project. I'm getting this error message:The Word VBA macro version registered is incorrect.Please reinstall Printed Documentation.I've search RoboHelp 2015 online help and the forum and can't find an answer. I've searched Word's help as well with no luck.How do I update the VBA macro version in Word?Thanks,MDawn

Hello all~ I am an utter newbie with Robohelp.I'm using Robohelp 2019.I'd like to replace the default circle logo in the output with my company's logo. Can't seem to find how to do that in the manual nor online.  Can someone explain?  

Is there a way to quickly go to a topic in RH2019? In the classic version, I used to be able to click a topic within the Contents panel, press a letter, such as p or pro, and RH would immediately highlight the topic that starts with p or pro. The latest RH2019 version no longer supports that feature. So I have to scroll all the way down my hundreds of topics to get to the topics that start with T.

I am using RoboHelp 2019.0.14. I tried to edit the Numbered list to show bigger font, but each time I change any of the formats the bracket, period, other symbol disappears. I have also tried to increase the spacing between the number and text, but the bracket, etc. still does not show. Does anyone know if this bug has been fixed?   

Hi thereAnother annoying bug in RoboHelp 2019 modern UI (update 12) I guess 😞I have a document in FrameMaker with a table. The whole table is set up with 2 conditional tags, and I have the conditional expresion "Tag1 or Tag2". Very simple.When I import the document in Robohelp, the table vanishes (no sign of the table in html view), but if I don't set the conditional expresion but a single condition, it works and RH shows the table.Any clues?   Thanks a lot for your time

Hi Folks, I am looking for an option to link a folder to text written on a page.Just like we can link text to related topics, can we link a text to a folder , that when we click the text it hits the folder.

I'm using RH 2019 with the latest fixes. It's a merged project with Azure Blue layout. I generate once but post twice: once is via our software using CSH and once is to our client web portal (not CSH). When called via our software, everything works fine. When called from our web portal, however, and the search/side navigation is invoked, the page freezes on latest versions of Chrome, Firefox, Safari, IE. We have a coworker on an older web browser (I'm not sure what though) for whom everything works fine. I last posted to the web 5/11 and it worked for everyone. The freezing was first reported on 6/18. Anyone have any suggestions?    Moderator: Title changed to "published" for clarity.    

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Given my problem with HTML5 layouts (sections not linking to topics), converting project to Frameless.I feel like an idiot - but I can't seem to add the company logo to the Header (using Oceanic as base). Have Header > Logo selected.In the BACKGROUND section, I have updated the image path to company logo (white png, with transparent background). Image is in content>assets>images.Specified image size (204 px x 82 px)No shading. With Header > logo-box selected, specified the same Image Size. I assume I don't select an image here (although I have tried it both ways).. The company logo simply does not show up in the preview or help. What am I missing? Thx.  

Hi all,Have one issue I can't resolve. I have a RH project that contains several outputs based on person's permissions in app. So, when I type some words in search field under one permissions, I can also see the search results from other output. Could anyone tell me how can I disable search options, so it works only within logged in permissions? Thanks!

Hello! I'm using the "indigo" skin for a repsonsive HTML5 layoour and I've pretty much customised it to a point where I'm happy. However, there is one thing I haven't been able to do and that is to customise the ToC buttons on the main page to use a custom image, such that each item will have a different image that I can define. Below is how it looks now: And here is how I'd like it to look (apologies for the poor mockup!): As you can see, the "book" icon has been replaced with a unique custom image for each of the three items on the main page. I've checked the Indigo settings and it only permits me to choose a custom icon for only ONE book or item and that icon will be used for everything of that type, which is obviously not what I want. I can't see any easy way to do this - and note that the main index page could have upwards of 30 items and I'd like a custom image for each of them - so was hoping that someone here can help me out!Thanks!

Hi, Everyone. In RH 2019, new UI, I'm trying to avoid inline formatting/styling as a best practice. But if I use the buttons in the toolbar to create, say, an unordered bullet list or a table, is that in-line styling? I ask because when I look at the code view, I don't see <span> tags around them.  Thank you!

I have created my connection profile but when I try to add a project I get the following error: Failed call with repositoryClient: Unauthorized. Check your authentication credentials and try again. I can access this repository directly in Visual Studio and create new projects so I am not sure why my authentication credentials are not working.

We use a lot of images. Many of them can be used in multiple topics for different reasons. Is there a way to keep track of previously generated images for future use. We currently recreate images for diffrent topics because we don't have a method to find the original and reuse it. We are using RoboHelp 2019.0.12

Hi everyone!I'm new to technical writing but will be taking over the primary help text authoring duties at my workplace in a couple of months. We use RoboHelp, and I've been learning a bit of it on my own, but I learned yesterday that there may be some training dollars available for me to take an actual RoboHelp class. I'm interested in learning everything I can but with the intent to publish a lot of content in the Responsive HTML5 output. I have no background with HTML, CSS, etc.I found a few courses through searching the web, but I am a bit in the dark about which one would be the best. Given my goals and level of experience, does anyone have a recommendation? Either from the list I have below, or another course that you know of? (I already posted this on the Adobe RoboHelp forums, but wanted to see what technicalwriting had to say as well.)Thanks for your time! If you need more information please don't hesitate to ask. Mods, if it's not ok for me to include links to the c

Hi all,I am looking for a way to disable search auto-complete in a Responsive HTML5 output in RoboHelp 2019 Classic (Charcoal Grey layout). The issue is that the auto-complete also suggests the name of the images in the project (which contain "_" in the file names) - and the solution is not to rename all the images.Do you maybe have any idea on how I can disable the search auto-complete? Thanks!

We have many images that appear in multiple places in the project. I am looking for a way to update all instances of an image when I modify the original image. I am using RoboHelp 2019.0.12

I have a number of links to windchillhelp KB so I only have to update in one place. I cannot open links to windchillhelp with the setting: Display in frame: Page Default (none). This works in Internet Explorer without issue, but does not work for Chrome, FireFox and MS Edge. Any idea what's going on??? I also just just tried "Display in Same Frame" with same result.Note - if I say "Display in a new page" it works, but that is not what I want, they will spawn too many windows 😞 Additional Information: Is it possible it has to do with too many dashes, it's not underscores, I have links without underscores.This link works: http://wpahelp.mot-mobility.com/This link does not work: http://windchillhelp.mot-mobility.com/Loadsheet/Request_Sales_Model.htm Click on link to open in main frame - reference is: http://windchillhelp.mot-mobility.com/Loadsheet/Request_Sales_Model.htmA white page is displayed with rotating messages, "waiting for windchillhelp.mot-mobili

I just upgraded to robohelp 2020 and having major problems with the product not displaying my help correctly. The upgrade went smoothly, and when I first display the output the TOC displays. However, the index and search does not work. When I go back to the TOC after going to the index, now the TOC no longer displays. Any ideas?  Could this be an IE problem? IE is the default browser here so it has to work for IE.thanks to all that  respond

I have a HUGE project that I've been editing in RH 2019 Classic (though it has been developled over MANY years). But now our IT guys say I need to upgrade it to regular(?) RH 2019. I've let it run overnight twice, and it still only makes it through about 10%. It looks like it's hung, and it's still using almost 18% of my CPU. I have no idea what to do. Any thoughts?Thanks!

Hi All I am a Technical Writer and used robohelp before about 5 yeas ago.  I am learning the latest version 2020. Here are some initial questions i have that I was seeking help on:   1  I cant find information on how to create a style from scratch can someone please send me the steps?2. When you you actually publish your project?3. Has anyone tried the publishing output to Zendesk and if yes do you like it?4. I was able to merge my older robohelp file and generate it in this version of Robohelp. When i generate my project samples to various outputs, the only one that works with my pop up glossary definitions is webhelp? The other outputs generate and my links work but not my pop up conditional help any idea why? 5. Please remind me when I use map ID's. They are seperate from glossary pop up right? is that the conditional help? I am getting confused between expanding text, drop down text, glossary popup. Please explain.   thanks Caryn Drovie   Moderator - Email

I'm using RH 2020.0.156. I just set up my Git connection and successfully added my project. However, since then, I've made changes, tried to commit, and run into two errors:The first time I tried to commit, the commit just spun and spun, but never finished (or comitted). Thinking this was some sort of bug, I closed and reopened RH.The second time I tried to commit, the Commit window showed that no files were available to commit. I closed and reopened several more times, made a few superficial changes, and RH never showed there were changes that needed to be committed. 

Hi all,I am testing the update 12 for RH 2019 new UI on a virtual machine. For most of my projects, the responsive HTML5 output is working. However, it is NOT working for my parent project and also not for new projects.What I did:I created a new project. I just use the existing default topic. I did not add any css, master pages or the like. I used the output path Documents\My Robohelp Projects\ (this path is working for the other projects). When I start the HTML5 output (I also created several of them, not always using the same one), it says "Starting generation" and this is it. This message is displayed for hours. If I try to dismiss the output, the message to the bottom left disappears, but the output is still trying to generate. The log is offered in the context menu, but cannot be opened. Does anyone have similar issues? Any ideas where I might search for the problem? Thanks and best regardsKarin