Questions

Hello,We are considering upgrading to Windows 10 with Office 2016 64bit.  Does RH2015 support Word 2016 64bit or does it only support 32bit?ThanksJohn

I recently purchased Robohelp 2015 and I am testing the Mobile App functionality.I have all the IOS required items, Phonegap account etc. and still at the end of the "Save and Generate" log it says this:Generating Zip...Uploading Mobile App To Phone Gap Build Server...plugin unsupported: com.phonegap.plugin.statusbarUploading Mobile App To Phone Gap Build Server Failed.Internal error encountered,  Failed to generate Mobile App. Compilation complete.Is the plugin that comes with the application already outdated?Any assistance would be appreciated.Regards,Peer

If so, how would this work?

Hey guys! I'm having an issue trying to rename the panes in my project in Robohelp 9. I have the project itself renamed (as you can see in the top left)... I finally figured out how to rename the window that is output in the .chm (Project Set-up > Local Window > Properties), but I still have all these panes in the project with the wrong name. Does anyone know how to update those? Thanks in advance!

Hello,I have two issues with my merged help.I've gotten everything to merge but now RH is stripping out the custom CSS file in the child projects in the generate folder. As a result, when I view the child help, the custom graphics are missing and the text styling is missing. I can add the CSS file back into the child project in the generate folder but that is a maintenance nightmare. Should I use an absolute path to the stylesheet and where should the stylesheet reside? Fixed. Needed to click Apply to All Topics in the WebHelp Settings>Content Categories>Content<Default> options.The child topics have a Show link at the top left. It is not a breadcrumb. When I click the link it displays the entire child help system in the content window with the current topic active. RH is inserting some JavaScript into the body. Show needs to go away It is:<!--if (window.gbWhTopic){  var strUrl = document.location.href;  var bc = 0;  var n = strUrl.toLowerCase().indexOf("b

Just a quick general comment/question and I must emphasize that I don't mean any disrespect whatsoever. I just wanna share a particular (and recurrinng) pain point. More and more, every time I get into discussions regarding a "community help" content solution, the conversation invariably turns to areas like:self-authoringcommunity feedbackuser engagementwiki-like functionalityAdmittedly, my customer/partner base is rather engineering-centric (somewhat) and they love doing all their project-oriented stuff in Confluence (suppressing my disdain momentarily), but if they had it their way, we'd move all my RoboHelp content into Confluence and let the inmates run the asylum. However, I've kept everyone at bay by insisting that RoboHelp will at least offer some semblence of a compromise (commenting feature) and we'll all get the best of both worlds. But is this really true?Considering the fact that the only thing I can offer my audience is the commenting feature, which I can only use if I con

Ever since upgrading from RH 11 to RH 2015 we've been experiencing awful lag issues. Everything from opening topics to typing has a second or two lag which is unbearable after a while, and is costing us valuable man hours.I contacted Adobe customer support. The representative took over my computer and tried to fix the issue himself. He couldn't. He said it was an issue with my project, but couldn't tell me what the issue actually was. There were no such lag issues in RH11, so I'm wondering how this can be the fault of my project and not of RH 2015.I've seen other discussion posts about RH 2015 lag issues, but the only response I've seen to those is to run the project locally on your machine. I am doing this and I still get the lag issues constantly. How can I fix this lag?Edition: RH 2015Version: 12.0.4.460Project size: 200+ topicsWindows 10 ProRAM: 16GBi7-6650U CPU @ 2.20 GHzTortoiseSVN 1.9.4 - Used to version our help and keep it synced with the software, but the project is checked o

I've never seen Robohelp Server, nor have I played a user on TV (sorry, Friday brain already).I'm currently evaluating knowledge base options for a client, including using Robohelp output, with or without Robohelp Server. (If you're so inclined, see my other related post in the Robohelp HTML forum, Considering RH instead of a knowledge base tool, would love any other perspectives on those questions.)One of my client's main criteria is for multiple versions of content. They are hoping for a KB solution that allows them to pass a URL that identifies the version of the software in use, and serve up the appropriate help. In other words, use the DUCC features of RH but use a URL to pre-select the appropriate version, rather than having the user make the choice.Is this possible with RH Server?Thanks,LaurieDisclaimer: I have never used RH's DUCC features either, so I apologize for any stupid questions/assumptions in that regard.

A current engagement is to move a client's documentation to a knowledge base type solution, and we have been asked to identify and evaluate possible tools.They showed an example of a site they liked so we could discuss what they like about it--pretty standard stuff.They only want one or two people to be able to author the content, so a wiki is not needed. They thought they needed a KB because they thought, based on how their ancient help looks, that RH was only capable of screen/reference-based help (and they'd need a different tool to do task-based help!).Their copy of RH is too far out-of-date for upgrade pricing but I think it may still be a worthwhile option for project mgmt. and because a nice-to-have is responsive design which I'm not sure the KB tools offer (haven't gotten that far with them yet). The existing RH project will be scrapped, so it's not a factor to reuse that content (if ever the trash can icon was appropriate it's here). So far I've found that RH can meet the foll

RH Version: 2015 (build 12.0.3.428)OS: Windows 10, x64So, I know when you merge a chm into another chm, it adds a link in the Contents tab if that chm resides in the same folder.For example, here we're merging an Inform.chm into our Inspect.chm help. Inform.chm is tied to a plugin type component in our application and isn't always installed on every users system.If the chms are in the same folder, like this:Then in the chm, it adds in the tab:This is great, but Is there a way to do the same thing with text and links in an htm page? I want to conditionally add the text "Inform tab" between the "Measure tab" and "Report tab" text so to the user it appears seamlessly in the list of links:  Has anyone done something like this? Like via scripting somehow?

I recently added a font awesome icon script to my project's master page. All topics within the project have the same master page. Is there a way, however, to add the script to the master page itself and then have it update automatically across all of those topics? Currently I have to manually add the script into each EXISTING topic, but any NEW topic automatically has the script built in.Any ideas community?

I am using Robohelp 2015. My requirement is to merge the responsive outputs of different projects into one master project. The child projects are getting merged into master project, but the individual child's filters are not working in the master project as expected.

Hi,On Attempting to generate Web Help, i'm getting below error. Please suggest any solution as to how to fix this issue:Applying WebHelp 5.50 Template...Template Error: can not resolve macro: WH_LNG_LoadingData ...Template Error: can not resolve macro: WH_LNG_MergeError1 Template Error: can not resolve macro: WH_LNG_MergeError2 Template Error: can not resolve macro: WH_LNG_JS_alert_ProjectLoadingFail ...Template Error: can not resolve macro: WH_LNG_PreTooltip in C:\GETPAID\Getpaid Documents\8.6.1 Documents\Help\User Guide\!SSL!\webhelp\whtopic.jsTemplate Error: can not resolve macro: WH_LNG_NextTooltip in C:\GETPAID\Getpaid Documents\8.6.1 Documents\Help\User Guide\!SSL!\webhelp\whtopic.jsTemplate Error: can not resolve macro: WH_LNG_Show_Navigation_Component in C:\GETPAID\Getpaid Documents\8.6.1 Documents\Help\User Guide\!SSL!\webhelp\whtopic.jsTemplate Error: can not resolve macro: WH_LNG_Hide_Navigation_Component in C:\GETPAID\Getpaid Documents\8.6.1 Documents\Help\User Guide\!SSL!\

Hi,I've read through Peter's merged help information and I understand it but I have a few more questions and possibly a request.Background: I have eight help systems, two for each engineering discipline (config and user). The discipline files have a custom CSS but the only difference is different heading graphics and one other graphic. I could and probably should put all of that in a single CSS but and I can do that. Some information needs to be available to other disciplines such as mechanical symbols need to be available to Instrumentation and Electrical. Here are my questions.Is it possible to use an include to programmatically add a help system by linking to the index file? If not an include, maybe a javascript? I couldn't write one but I might be able to find one and modify it. Feel free to point me in a direction.Has anyone found something other than merged files?I don't have anyone here I can bounce thoughts and ideas off of because I'm the only one with RH experience. I haven't

Howdy,When calling Webhelp from a C++ application running on windows 7 using a drive path works sometimes and sometimes not.When using a web server it works rock solid.Here's the samples;CString s_help_server = "file:///z:/webhelp/wlib9_2hlp.htm>Window"; //mapped drive file based intermittent CString s_help_server = "c:/inetpub/wwwroot/webhelp/wlib9_2hlp.htm>Window"; //file based intermittentCString s_help_server = "http://TANK_2005/webhelp/wlib9_2hlp.htm>Window"; //web based solidCString s_help_server = "http://localhost/webhelp/wlib9_2hlp.htm>Window"; //web based solid local computerWe really would like it to work with a mapped drive solidly,We updated to RH11 and also are using the CSH_API that came with that.Appreciate any help or insights.Thanks,Jim

We've been using the method described by Peter Grainge (at the link below) for many years for calling the webhelp to a specific topic within the tri-pane window (with navigation pane and toolbar visible): http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htmBasically, calling the help using this method:startpage?#path/topic1.htmThis week we updated to the latest RoboHelp 2015 version (12.0.4.460) and now this method no longer works. We get the tri-pane window but the right pane shows the startpage instead of the required topic. The help links in the application haven't changed. This is a major issue for us because we have these links throughout our application and we need the right help to show, not the startpage. Not sure if other users that have used Peter's method are seeing this same issue since the update.  Any known fix for this?Thanks!!

Is the merged help information on your web site still good for RoboHelp 2015 even though the directions are written for RH 8? Ginger

Hi,We have a number of developers using Robohelp with version control deployed on Sharepoint. It works fine for updating existing pages, but when we create a new page and check it in,it doesn't appeared on other users' versions of RoboHelp when they get the latest version. Has anyone run into this problem and figured out solution?Thanks,Greg Brown

Hello,I am working on Robohelp projects that I haven't worked on for a year. They used to work fine. I generated the files, but when I click View Output, Robohelp 9 tries to open and then rejects the file.I have tried several things - working locally, deleted the cpd, deleting the rhfonts (got errors regarding these at some point). uninstalling and installing RH 11, going back to RH 9.I am using Windows 7 Enerprise/64 bit. Robohelp is 11.0.0.179.Any help would be appreciated!

I am using RoboHelp for Word 11. When a search is done, the topic title (bold) and subsequent text (a certain number of characters from topic content) display in search results. In the example below (from an application in production), spaces appear randomly within words in the search results display area. The spaces are not present in the actual  topics. I have not found this issue in other application’s online help search results that I maintain with RoboHelp. Regards, Jackie

We are using snippets for multiple uses in several topic pages - that means: one snippet is used in one or more topic pages.Now we have the following use case:the users of the help file want to know in which topic pages the snippet will be used. So, is it possible to make a topic page for the snippet with an overview of all topic pages where the snippet is used in? Within the properties of a snippet you have the tab "used in" - is it possible to provide this  information within a topic page?Thanks!

GreetingsUsing RoboHelp HTML V10, I have always output to WebHelp, and stay with the default skin which provides a white page background and light blue icons. This looks fine for my use. I now need to export to HTML5. I still use the default skin, but the page background is pumpkin, which does not look right for my use. The default skin has the earlier settings, and I can't find where to get these settings applied to the HTML5 output. Same content output to WebHelp looks like it always have, so I don't know where it is picking the background setting from.On individual pages I can access Format >> Borders and Shading, but it says each page is shaded transparently. I am sure I am doing something wrong but the online help isn't helpful.Any help? My goodness the HTML5 output is ugly!Thanks in advance,Karl

INQUIRY: Creating an e-Learning module just using Rh Application Help (CHM file - installed locally) SSL and just using Rh 11 and with no dependencies (i.e. Rather than importing a swf  file created byCaptivate 7 files, and published to an external URL). Yes old school thinking perhaps, but I am looking for alternatives.HISTORY: I am using Rh 11 (Technical Communication Suite). We’ve developed Captivate video tutorials which integrate with our Rh video tutorial project, and then published to an URL. These videos are only accessible via a URL from a Web Help browser. MY QUESTION:  Is there a way to create a slide presentation using Rh alone (with no external dependencies like our Captivate videos)?  WHAT I ENVISION: For example, does Rh have a PowerPoint functionality or a slide deck mechanism that I can use. The result, the User would be on a screen (e.g. one of our apps), wanted to know more (“How To…,”) and accesses the online help (pressing the F1 key). Within the hel

I have an item in my ToC which is a URL to an external site. When I click the link, it always opens it in a new browser tab. I want to open it in the same frame as the help.I created the ToC page by clicking "new ToC page", and then "Link to: Web address". I've tried changing the Frame option on the advanced tab, but no matter which Frame option it is set too, it always opens in a new tab.I can produce the output in Webhelp and the same ToC works fine as expected, it's only with Responsive HTML5 output I have the issue with. I've tested this in Firefox and Chrome, and same behaviour in both.

Hello everyone,I'm getting ready to publish and am assigning MapIDs.  In one of my projects, all of the MapIDs from the master project have been copied in to the project BSSCDefault.  None of the actual pages in the project are assigned to MapIDs.  To remove the extraneous MapIDs, I'd like to delete the BsscDefault file from the project.  If I delete this file, will RoboHelp automatically recreate it?For context, I'm in Robohelp 2015.Thanks in advance for your help.