Questions

We are a bank based in London, operating both an internal network that is isolated from the external internet and an external network.We recently learned about the "Shared Device Licensing" service and found that it allows Adobe products to be used on PCs that are not connected to the internet. From what we understand, this involves using the Adobe Licensing Toolkit to obtain a Challenge Key, which can then be registered with the Adobe Console to generate a package file that enables offline installation and usage of Adobe software.Unfortunately, we discovered that this feature is only available to enterprise and educational institutions, which means we are unable to use it.Until last month, we had a general Adobe Acrobat License, but it did not allow us to create package files for installation.We need to use Adobe Acrobat in an offline environment where internet access is not available.We have already contacted the Adobe sales team via email, but after asking for detailed information a

Hey There.I've imported several nice fonts from Adobe Fonts, and have happily used them frequently there after in Adobe Acrobat Pro editing pdf-files.But for some reason the fonts won't no longer show in the font-list.And removing them and importing them again doesn't help either. I’m working with Windows 11 23H2An Adobe Acrobat 2024.005.20421 Have any one a suggestion to what I might be doing wrong? 😊 from Astrid

Hi all, I have been using adobe acrobat for part of my job, and I have needed to use the "save a certified copy" functionality. This has just disappeared from my screen for no apparent reaon (although im sure there is some reason).  My colleagues still have the option. The part circled in green is what i am missing (also the two line sof text above the green circle) The verison I am running is 2024.005.20414Any help would be greatly appreciatedThanksSuhel 

Hello i'm hoping someone can help i know i am close but don't know what i'm missing.  basically i have a form with 16 sets of 4 page templates.  (StaffMem1A, StaffMem1B, StaffMem1C, StaffMem1D, StaffMem2A, etc.) basically i am adding the amount sets needed based on the number given is a dropdown.  but what i also want it to do is spawn the next set if the previous set is already visible.  example: if the dropdown has 2 for the first time, then sets StaffMem1 and StaffMem2 appear.  if the person selects 4 from the drop down, then StaffMem 3-6 appear and so on.  here is what i have so far.  the first while loop was to see which ones were visible, but that is not working for me.  i have both codes sets listed the first is in the button, then second is in the document. (Button)var i = this.getField("StaffAddCount").value; i++; var x = 1; var TempName1 = "StaffMem1A"; var TempName2 = "StaffMem1B"; var TempName3 = "StaffMem1C"; var TempName4 = "St

I want to create a form that the client can use to create a personalized quote for their client. They want the option to select a clause option from a dropdown list of several clauses. So in short use a dropdown menu that then populates a field with the selected clause. I have managed to create a dropdown menu list but can't figure out how to populate the selected option from the list. Is this possible without having to write JavaScript. Thanks from New Zealand!  

Hi everyone. I am having an issue while printing PDFs. I have been having this issue the entire time that I have had my new Dell laptop, which is about a year. My boss and I are on the same internet network, both using Dell computers, and printing to the same printer. When he prints any PDF files, they are crisp and legible. When I print them, they are always blurry and you cannot read them to save your life. I am at a loss as I have tried everything and do not know how to rectify this issue. I have uninstalled and reinstalled, I have checked the settings, and it has not helped in the least. This is causing many issues since I cannot print a clear, easily legible PDF if I am at the office alone. Any/all suggestions welcome. Please let me know. Thanks. 

Boa tarde,  Ao tentar abrir o programa, ele inicia aparece uma rapida tela (que aparentemente é de logon) e após fecha sozinha.Ja tentei desinstalar, incluive o clound e não tive exito. Alguem sabe o que fazer ? 

user is receiving an error when attempting to process a PDF file for OCR that was created from a microsoft word document; "Acrobat could not perform recognition (OCR) on this page because: This page contains renderable text." The reason for processing it through OCR is to allow the document's contents to be searchable via windows explorer search bar.From my understanding the OCR is not running because it is already renderable, but appears to be not searchable.I did find an articale that suggested running the OCR process on a different source of the file, but its not clear how they would do that when they are just saving as PDF from Word 2016.The other solution suggested is to convert the PDF to TIFF then run OCR, this could work but seems like alot of additional work for something that should be a single step.are there specific options that need to be selected when saving it as  PDF in microsoft word in order to allow adobe pro to run the OCR process as expected?

In Acrobat Online, I get the following message when clicking "Request E-signature:"E-signing services are temporarily unavailable. Please try again later." In the desktop version,, I get this message when I click "Specify where to sign": "Authentication failed" In other words, no E-signing is possible, although my account looks fine. Any help on this issue would much appreciated. 

I am trying to save some files as reduced file size and keep running into "An error was encountered while processing images". I am using Adobe Acrobat Pro Contintuous Release Version 2025.001.20428. I have tried to flatten the layers yet it takes 'forever', not literally, even with only 50 pages. Even then I still cannot save as reduced file size because I get the same error. 😞  Is there a way to only flatten the images or something else I can do to the images? Thank you.

I need help changing my login Name and filling in the rest of the information concerning digital signatures, reviews and comments.  I am NOT looking for patch fixes, such as "create a comment>Menu>Properties>General>[rename author]>Make properties Default" . That doe snot "Fix" the problem which is seen in the screen shot below:My question is WHERE is the Online Service Preferences>Manage Account found at?  I have logged into my Adobe Acrobat Pro online account and the only thing I can manage is my email and my first and last name see screen shot below:All I need to know is where to find the online service preferences at, I cannot seem to find it.  I am using macOS, High Sierra 10.13.6

Hallo,ich hatte bisher Adobe Acrobat 11.Nun habe ich einen neuen Computer und er key geht nicht mehr . Er wird als unglültig angezeigt. Kann mir jemand helfen? 

Hello!I have a section on my interactive form where I created a mouse up action to reset a form on a set of checkboxes.  Is there a way to also have a deselect option so if one item is deselected it will reset that specific checkbox? Thank you so much for your help!

Lasse ich einen Buchscan, der mit der App Adobe Scan erstellt wurde, mit Ki analysieren, erhalte ich nach ca. 5 Minuten eine kurze Zusammenfassung. Jede weitere Frage die ich stelle führt nach erneut 5 Minuten Wartezeit zu einer Fehlermeldung "Es ist ein Fehler aufgetreten. Versuche es erneut". Der Buchscan umfasst 250 Seiten und wurde von der Cloud und vom lokalen Speicher getestet. Das Verhalten tritt in der App und Webanwendung auf. 

Hello,I noticed yesterday that any PDF that I try to save as a word document, powerpoint, excel spreadsheet etc. will get to the step "Preprocessing file for export..." and will then be immediately followed by the error message "Save As failed to process this document. No file was created."This happens with any PDF document that I try. Even simple word documents with only a few letters of text that I have converted to PDF with word then attempted to reconvert to Word docs using Acrobat XI.Things I have tried already based on suggestions in other threads:I have tried optimizing the individual PDFs and making sure they are "Accessible" by running the accessability report and fixing issues and by adding tagsI have repaired Acrobat XI using the Help -> "Repair Acrobat Installation"I have repaired Acrobat XI using the control panel -> Programs and Features -> Uninstall/RepairI have uninstalled and reinstalled Acrobat XII have uninstalled Acrobat XI then run the "AdbeArCleaner_v2.ex

Hello,I, along with some colleagues from our International Unit, have been using the Adobe Pro version primarily for its signing feature. However, we've encountered an issue where our signatures, once certified and opened by other parties, display as having unknown validity (please refer to the attached screenshot for details). For comparison, I've also attached a document received from a partner, whose signature appears validated.Could anyone in the community advise on why our signatures aren't being validated like our partner's? Are there specific settings or updates that we need to implement to fix this problem?

Hola a todosPara evitar hacer un gasto innecesario de papel tengo configurado la impresora como PDF Acrobat como impresora predeterminada.A veces con el previo del PDF abierto en Acrobat quiero imprimirlo en una impresora en red.Cuando le doy a imprimir me abre nuevamente Acrobat y todas las impresoras disponibles.Como puedo crear un atajo el teclado en Acrobat para imprimir directamente en la impresora que yo quiera.Muchas Gracias Gustavo

Bonjour, je n'arrive pas à me désabonner d'Acrobat et vous m'avez débité deux fois le mois dernier. Merci par avance de me donner un vrai contact pour résoudre mon problème et ne plus être débité

Tags may have attributes set for them by Attribute Classes instead of directly set per object.The Accessibility Checker ignores RowSpan/ColSpan attributes set in Attribute Classes for data cells of a table (<TD> elements).In particular, tables will fail "regularity" even though correct RowSpan/ColSpan can be verified as existing in the Attribute Class of the data cell. For example, the attached table fails even though the cell with c has ColSpan correctly set to 2 in an Attribute Class. When the Attributes from the Attribute Class are duplicated to the Attribute Object (even though this should be unnecessary), then it passes. 

I added Acrobat app and signed in. When I hit Acrobat app in a message the side panel opens and the Share as link won't do anything.  

Hi there, I've been usuing adobe acrobat for ages but in the last week I am no longer able to edit pdf's like I usually can has something changed?

I have a .png file and a number of PDF's  and I need to write a batch file to add the png file to the pdf's as a watermark.Does anyone know the command line codes that can perform this without human intervention? There maybe 2 file with a total of 50 pages, but the idea is to not let humans manually add the watermarks, where mistakes can be mande.

그리고 텍스트 인식 후, 텍스트를 복사하면 한글이 아닌 이상한 글로 복사됩니다. 한글에 대한 글자 인식이 안됩니다. 도대체 당신들은 일을 하고 있나요? 저작권 상 파일을 첨부할 수도 없고. 당신들은 개선할 의지가 있습니까?

I'm using Acrobat 2017.When I try to create a pdf using my scanner, and scan "both sides," the option is accepted, yet it only scans the front sides from my Brother TWAIN scanner. Both sides scanning worked fine using this scanner in Acrobat 2015 on an older computer.Is there a fix or workaround?  I need double sided scanning - that's why I bough a scanner that could do it!Thanks!

Hoping someone can help me with a specific requirement I have. I have included an action button in my pdf to make certain fields in my form read only. I have written the javascript code for it and it works perfectly. I need to include a second action button that would reverse the 'read-only' fields back to being eidtable but this second button should be executed only on a successful password entry. Can someone please help with the javascript code that is required for this second button? Thank you!