Questions

user is receiving an error when attempting to process a PDF file for OCR that was created from a microsoft word document; "Acrobat could not perform recognition (OCR) on this page because: This page contains renderable text." The reason for processing it through OCR is to allow the document's contents to be searchable via windows explorer search bar.From my understanding the OCR is not running because it is already renderable, but appears to be not searchable.I did find an articale that suggested running the OCR process on a different source of the file, but its not clear how they would do that when they are just saving as PDF from Word 2016.The other solution suggested is to convert the PDF to TIFF then run OCR, this could work but seems like alot of additional work for something that should be a single step.are there specific options that need to be selected when saving it as  PDF in microsoft word in order to allow adobe pro to run the OCR process as expected?

In Acrobat Online, I get the following message when clicking "Request E-signature:"E-signing services are temporarily unavailable. Please try again later." In the desktop version,, I get this message when I click "Specify where to sign": "Authentication failed" In other words, no E-signing is possible, although my account looks fine. Any help on this issue would much appreciated. 

I am trying to save some files as reduced file size and keep running into "An error was encountered while processing images". I am using Adobe Acrobat Pro Contintuous Release Version 2025.001.20428. I have tried to flatten the layers yet it takes 'forever', not literally, even with only 50 pages. Even then I still cannot save as reduced file size because I get the same error. 😞  Is there a way to only flatten the images or something else I can do to the images? Thank you.

I need help changing my login Name and filling in the rest of the information concerning digital signatures, reviews and comments.  I am NOT looking for patch fixes, such as "create a comment>Menu>Properties>General>[rename author]>Make properties Default" . That doe snot "Fix" the problem which is seen in the screen shot below:My question is WHERE is the Online Service Preferences>Manage Account found at?  I have logged into my Adobe Acrobat Pro online account and the only thing I can manage is my email and my first and last name see screen shot below:All I need to know is where to find the online service preferences at, I cannot seem to find it.  I am using macOS, High Sierra 10.13.6

Hallo,ich hatte bisher Adobe Acrobat 11.Nun habe ich einen neuen Computer und er key geht nicht mehr . Er wird als unglültig angezeigt. Kann mir jemand helfen? 

Hello!I have a section on my interactive form where I created a mouse up action to reset a form on a set of checkboxes.  Is there a way to also have a deselect option so if one item is deselected it will reset that specific checkbox? Thank you so much for your help!

Lasse ich einen Buchscan, der mit der App Adobe Scan erstellt wurde, mit Ki analysieren, erhalte ich nach ca. 5 Minuten eine kurze Zusammenfassung. Jede weitere Frage die ich stelle führt nach erneut 5 Minuten Wartezeit zu einer Fehlermeldung "Es ist ein Fehler aufgetreten. Versuche es erneut". Der Buchscan umfasst 250 Seiten und wurde von der Cloud und vom lokalen Speicher getestet. Das Verhalten tritt in der App und Webanwendung auf. 

Hello,I noticed yesterday that any PDF that I try to save as a word document, powerpoint, excel spreadsheet etc. will get to the step "Preprocessing file for export..." and will then be immediately followed by the error message "Save As failed to process this document. No file was created."This happens with any PDF document that I try. Even simple word documents with only a few letters of text that I have converted to PDF with word then attempted to reconvert to Word docs using Acrobat XI.Things I have tried already based on suggestions in other threads:I have tried optimizing the individual PDFs and making sure they are "Accessible" by running the accessability report and fixing issues and by adding tagsI have repaired Acrobat XI using the Help -> "Repair Acrobat Installation"I have repaired Acrobat XI using the control panel -> Programs and Features -> Uninstall/RepairI have uninstalled and reinstalled Acrobat XII have uninstalled Acrobat XI then run the "AdbeArCleaner_v2.ex

Hello,I, along with some colleagues from our International Unit, have been using the Adobe Pro version primarily for its signing feature. However, we've encountered an issue where our signatures, once certified and opened by other parties, display as having unknown validity (please refer to the attached screenshot for details). For comparison, I've also attached a document received from a partner, whose signature appears validated.Could anyone in the community advise on why our signatures aren't being validated like our partner's? Are there specific settings or updates that we need to implement to fix this problem?

Hola a todosPara evitar hacer un gasto innecesario de papel tengo configurado la impresora como PDF Acrobat como impresora predeterminada.A veces con el previo del PDF abierto en Acrobat quiero imprimirlo en una impresora en red.Cuando le doy a imprimir me abre nuevamente Acrobat y todas las impresoras disponibles.Como puedo crear un atajo el teclado en Acrobat para imprimir directamente en la impresora que yo quiera.Muchas Gracias Gustavo

Bonjour, je n'arrive pas à me désabonner d'Acrobat et vous m'avez débité deux fois le mois dernier. Merci par avance de me donner un vrai contact pour résoudre mon problème et ne plus être débité

Tags may have attributes set for them by Attribute Classes instead of directly set per object.The Accessibility Checker ignores RowSpan/ColSpan attributes set in Attribute Classes for data cells of a table (<TD> elements).In particular, tables will fail "regularity" even though correct RowSpan/ColSpan can be verified as existing in the Attribute Class of the data cell. For example, the attached table fails even though the cell with c has ColSpan correctly set to 2 in an Attribute Class. When the Attributes from the Attribute Class are duplicated to the Attribute Object (even though this should be unnecessary), then it passes. 

I added Acrobat app and signed in. When I hit Acrobat app in a message the side panel opens and the Share as link won't do anything.  

Hi there, I've been usuing adobe acrobat for ages but in the last week I am no longer able to edit pdf's like I usually can has something changed?

I have a .png file and a number of PDF's  and I need to write a batch file to add the png file to the pdf's as a watermark.Does anyone know the command line codes that can perform this without human intervention? There maybe 2 file with a total of 50 pages, but the idea is to not let humans manually add the watermarks, where mistakes can be mande.

그리고 텍스트 인식 후, 텍스트를 복사하면 한글이 아닌 이상한 글로 복사됩니다. 한글에 대한 글자 인식이 안됩니다. 도대체 당신들은 일을 하고 있나요? 저작권 상 파일을 첨부할 수도 없고. 당신들은 개선할 의지가 있습니까?

Hoping someone can help me with a specific requirement I have. I have included an action button in my pdf to make certain fields in my form read only. I have written the javascript code for it and it works perfectly. I need to include a second action button that would reverse the 'read-only' fields back to being eidtable but this second button should be executed only on a successful password entry. Can someone please help with the javascript code that is required for this second button? Thank you!

Company purchased Acrobat 2020 tool, I've installed it and after logging in I'm constantly getting a message - "Sorry something went wrong - Please try launching Acrobat first..."

Virtually every time I initiate a Word-to-PDF conversion from within Word, I get this error message. I have had CC since its inception, and I have had Acrobat Professional licenses going back to about version 4,5, or 6.I have signed in and out of CC more times that I can possibly remember. I have uninstalled and reinstalled Acrobat more times than I care to admit. Yet this keeps happening, practically on a daily basis.What is going on? How do I fix this? Am I the only one with this problem?

I have a PDF file whose size is much bigger than I would expect. Using Acrobat Pro option 'Save As Other->Optimized PDF' and then Audit Space Usage I can see that the problem is that there are embedded fonts  However when I go to the Fonts page it shows no embedded fonts Is there anyway to reduce this file size?I have no need for any embedded fonts.  If I am using one 'by mistake' I am happy to change the font to one that does not need to be embedded if someone can tell me how to do that.The fonts listed for the document are

Im trying to create a basic template for invoices.  is there any available?

Hi, I use Adobe Acrobat Pro on my Windows Desktop PC. Till now, I used the localy installed Outlook to work with. Now Microsoft says, that to local version is depreciated, so I should only work with Outlook.com (on the web). Unfortunately, when I press "Print" in Outlook.com, I can only find the "normal" PDF-Printer next to my other printers. In the desktop version of Outlook, I had the possibility to print the email as a PDF-document including all attachments. Is there a possibility to include my attachements even in the print from Outlook. com? I used this function for every email I want to save. Thank you for your help. With kind regardsAndreas

Uploading  .pdf files to SharePoint libraries fails to promote the Title field.  This is only observed with PDF files. All fields are promoted except the document title field.

Hi there, I wish to cancel my subscription to the Acrobat Online Service. I subscribed as I thought for a few months because I needed to edit some documents and although I did get some use out of it, I found the online version generally hard to use and not suitable for the purpose. Mostly I wanted to highlight text on some PDFs and though I did mostly manage to do this, I found it faster and easier in the end just to use a highlighter pen on hard copy. The most recent job I tried to do was to fill in a form online but for no apparent reason it kept saving the filled-in text at 2.5 pt which was illegible and in the end I used Apple's free Preview Markup Tool to do the same job. I have generally been a big fan of Acrobat over the years and have recommended it to many people so I was disappointed with its performance in this context. When I try to cancel this morning I find there is a cancellation fee of almost eu100 which I think is very unreasonable given t

Hi,I would like to know if tables of contents are recommended (in addition to bookmarks) especially for large documents. What are the best practices in this area in terms of accessibility? Are there any reference documents that define these good practices?Thanks for your help.Jean Marie