Questions

One of my Mac users is having issues sending e-signature request. When she tries it on the desktop app, she is met with this error:I saw some threads on here mentioning signing out of desktop and web, restarting computer, then trying again but that didn't seem to work. I had her try using Acrobat through the web app and she was met with this issue:Does anyone know what this might be?

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I have just tried the 7 days trial for acrobat to see if it really fit with my demand. But after like 3 hours from the subcription my Visa card got a 25$ fee from the site? I am just a college student so every cent is valuable to me. Can anyone help me with this problem? And also can i get the money back? Thanks.

I am facing issue in reading order in text component while flowing from one block to next block. The Read aloud option is reading the content in wrong order.I have two column data in pdf. when Adobe reads the content, it reads properly till the last heading in the first column. After reading the last heading in first column it skips the paragraph after heading and jumps to second column data and then comes back to the last paragraph of first column.Please help me to resolve this issue and let me know incase anything else needed.Thanks! 

I have an application that generates large PDF files which I need to compress using Adobe Acrobat Pro. Although I can reduce the file size using the “Reduced Size PDF” or “Optimized PDF” options, the process currently requires manual intervention.I want to automate this workflow so that I can supply an input file name and have the PDF automatically compressed and saved to a specified destination.I also tried using Guided Actions, but it still involves manual steps and does not provide full automation.My questions are: Is it possible to fully automate PDF compression in Adobe Acrobat Pro so it can be controlled programmatically (for example, using JavaScript)? Can trustedFunction be used for this purpose? Are there any sample code examples available?

Hi,Multiple users in my office are unable to use the ‘Edit’ or ‘Tools’ button in Acrobat Pro web version. We are unable to edit text font sizes, organize pages, or do much of anything aside from adding text to the PDFs.  For additional background, I’ve tried editing the same PDFs I’ve edited in the past with no success whatsoever. This isn’t a password protected or locked PDF that I’m trying to edit.

To me it’s bonkers that adobe acrobat cannot convert .msg files into a pdf when dragging and dropping then into the application itself. it’s one of the worst decision ever, like foxit can do it, many other pdf converters too can do, for what possible reason would you have to not include outlook messages, you have word, excel and powerpoint added so why omit on of the most used tools.Make absolutely no sense, I have never heard a solid response to why either, nothing that makes sense.

I had asked this question a week ago but I can’t find it anymore. Here is the link to it. https://community.adobe.com/t5/acrobat-discussions/xdp-pdf-not-opening-after-upgrading-to-adobe-2025/m-p/15661592Basically the answer provided to me was below. “Starting with newer Acrobat releases (and fully enforced by 2024/2025), Acrobat removed all browser plug-in support, and ActiveX / NPAPI integration is no longer available; also, IE-mode hooks are no longer honored. More info about it here: https://adobe.ly/4pGmvst As a result, the browser can no longer hand off XDP files directly to Acrobat; thus, Edge now treats the XDP/PDF as a downloadable file. You see Open / Save instead of inline rendering”So we are looking at the way ahead. We can continue to use Adobe 2020 for the time being until we migrate the application to a newer technology. But is there a drop dead date of some sort where Adobe 2020 version stops working or being supported. I see that the end of core support for Adobe 2020 w

So when i start my adobe acrobat reader all of the tabs load up from previous session and i have no idea when it is done so when i click print to a certain document it says it cannot open a document. it says that several times and then freezes and crashes. Is there any way to make it so when i go print the document that the features which returns the documents from previous session paueses and then resumes when i am done? Thanks in advance!

I have a lot of proposals.  It says the files are to big to diwnload all at once, so I have been downloading them 10-20 at a time.  But they also need to be adjusted sometimes, it is just a lot of steps without the sync option.  

Can anyone tell me how to create PDF 'Certificates of Attendance' for every person who attended an event using Adobe Acrobat Pro?  Each certificate needs to bear the name of the person so will be using variable data from an excel workbook as txt file.  I THEN need to email each person their own certificate. I was hoping there was a merge function that would allow me to create the personalised certificates and then send the certificate to each person in one or two actions. Is this possible?  I tried using a tutorial which provided java script however I’m unable to get the script from the tutorial - this could be to do with the security I have on my company device.  Grateful for any help.

Hi there,There are multiple colleagues in my workplace and they have this same issue.They cannot open PDF attachments properly.They receive emails with PDF attachments from multiple sources. Some of the PDF attachments do not open properly. They just open partially for 1 sec and then close.Even if we download and try to open in in Acrobat locally, it is still the same.We have 1. repaired Acrobat2. reinstalled Acrobat.No luck.If we send this email to someone else, someone else can open the PDF attachment without any problem.Also, the affected users can open the downloaded PDF or the attachment itself on MS Egde.So it is likely that there is an issue with the current version of Adobe Acrobat.The version is Adobe Acrobat (64-bit) (25.001.21151).It is installed on Windows 11 23H2.Some are not affected by this.We have already tried changing settings on Acrobat (such as Security, protected view etc).Settings have been modified on Outlook (however it appears to be the issue of Acrobat).Could

Once I create the PDF, I find that the links generated are off by 1 page (even though the page number is correct in the Table of Contents). Of course, having the link go to an incorrect page is of little help when I have to re-set the links manually. Thanks.

One PDF gives "Cannot find or create the font 'Arial,Bold'.... when opened, and the formatting is gone and nothing is on the PDF word wise. Opening the PDF in Edge works fine. Opening the PDF yesterday was fine. Another employee was able to open the same PDF (on a shared drive) just fine and had no errors.I restarted the computer, repaired Adobe, ensured the font was installed on the computer, uninstalled Adobe Acrobat - restarted again - and then installed it fully - and restarted yet again - and it still gives this error for the PDF.I opened the PDF in Edge and it was fine, then printed as PDF again (renaming the file), but the error shows on the new PDF as well.Other PDFs appear fine. The original PDF opens fine, so I had the user duplicate the work and save it and THAT PDF opens fine.Is there any known fixed? Its not a work stopper and we found we can work around it since another staff can open it, or the user can open via Edge, but the concern is this continually happening on the

Need to change the Adobe Acrobat Pro PDF tools panel from left to right. When I opened a project I've been working on for weeks the tools panel was now on the left. I had it on the right and none of the "fixes" suggested change anything. I need this for work.

Hello, I'm creating a GPM sheet for pool applications and need assistance with my final task. I've created a dropdown list that toggles the visibility of 3 types of sheers. My goal is whenever the user inputs the LF (Sheer1LF), the GPM (Sheer1GPM) updates with the number associated with it in the "SheerGPMScript". I believe I have to use valueAsString, but I'm not too great at applying it. Here is the sheet for anyone who wants to take a crack at it.

When auto-tagging a document with the auto-tag document function it appears to tag certain formatting elements in a different font from the original document. I currently have a document fully in the Aptos font family but when auto tagging it and then checking the embedded fonts somehow Times New Roman appears as an “unembedded” font causing it to flag as an error in CommonLook. This is an issue. First screen shot is before auto-tag, second screenshot with the Times New Roman is after auto-tag. Where is this coming from? 

Trying to use Request Signatures online I get the following error “E-signing services are temporarily unavailable. Please try again later.”

I need to change a PDF to Word 

I am attempting to write on a simple pdf using a wacom tablet and my adobe acrobat program which I pay hundreds of dollars a year for. I just want to be able to write overtop of student lab report submissions in my handwriting and save myself time. I have gone through online forums, I have chosen the free draw pen, I have selected the pin tool to hold it in place, I have gone into preferences to set it to always recognize the pen, I have set it so that it should not have any pop up selections for the selection boxes…. nothing has worked. Every time I try to write it gets stuck and decides to select the first letter I write and makes it impossible to actually handwrite over the file. Why am I spending over an hour on this very basic function? What am I missing? 

Hello, I am trying to use the automatic page numbering for my adobe PDF document but it keeps counting the hidden templates. There are 5 total templates, 1 being the main template and the other 4 are hidden that are spawned when a button is clicked on the main template. The page number is showing as ‘Page 1 of 5’ on the main template although the others are hidden. How can I stop Adobe from counting those hidden templates? Or is there a workaround I can do? Thank you!

I am using Acrobat Standard 2020 to convert/combine multiple html files into a pdf. These html files contain both text and images. The problem is that the resulting pdf has the images split on two pages, like this:How to fix this?My first question is if Acrobat is reading the css file? Or it completely ignores the css file?Second question is, if it is reading also the css file what should I change in the css file?Inside the css there are blocks like this.section_img {text-align: center;padding-top: .25em;margin-bottom: 0em;page-break-after:always;}I tried also princexml to convert but it has a similar problem (while it does not split images on two pages, it truncates them)

Hi,  We're a bit confused. All users are on the latest version of Adobe Acrobat but the e-signature form is different for different people and we cannot understand why.   We have just written procedural documents and the e-signature is different. One version is looks like this which is what they all want: For others it looks like this which is not what we want: Why is there a difference? Thanks Kevin

I have a drop down menu of options where the background colour changes based on the choice picked. I’ve added a custom validation script (below) but it seems that Adobe isn’t recognizing the colour orange (displays it as the same yellow as the “yellow” colour in the javascript), so I want to use the RGB colour codes instead but have not had much success.Here’s the script:if (event.value=="CHOOSE FROM LIST:")event.target.fillColor=color.white;if (event.value=="MONITORING")event.target.fillColor=color.green;else if (event.value=="ENHANCED MONITORING")event.target.fillColor=color.yellow;else if (event.value=="PARTIAL ACTIVATION") event.target.fillColor=color.orange;else if (event.value=="FULL ACTIVATION") event.target.fillColor=color.red; Any assistance is appreciated!