RoboHelp

Hi, Everyone. I'm creating a new RH project (2019, new UI) and am looking for a way to "create a template" -- i.e., a page layout based on an existing RH project. Here's what I have: An MS Word document that I will import. A CSS file I will pull into the new project.A recently completed RH project, whose pages all share the same layout.I want to recreate that page layout in a new RH project. I want my new RH project to have the same page layout as my existing RH project. It seems there must be a way to achieve this without manually configuring each page.  I've tried using a Master Page for this. But unless I'm doing it wrong, the Master Page is of only limited help. Any advice for me? Thank you!

We have published Update 2 for the latest release of RoboHelp.    You can apply the update from Help > Check for Updates or you can download the update from https://www.adobe.com/support/robohelp/downloads.html.    Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html.   WARNING - If your project contains links in the TOC to asset files (baggage files) such as PDFs, please hold off updating as such links will not work pending a fix that is being worked on. Links to such files from topics are not affected.

I used to generate native apps from RoboHelp 2019.RoboHelp 2020 doesn't have this option.Anyone has a suggestion on how to come to native apps without programming knowledge?

I upgraded a project from RoboHelp 2017 to version 2020 and I am having all sorts of issues with styles. The styles attached to my css are available to use however, they do not appear to be applying correctly. For example, I have a 'caption' style that is 8pt size font and italics. Yet when I apply it to text, it is defaulting to 10pt. It has 10 pt listed in the html code. I have edited and saved the style multiple times, check the css file etc and I can't seem to get it to recognise the actual style characteristics. It is happening with other styles as well. Is this an upgrade project issue (from 2017 to 2020)? I am finding v 2020 very frustrating as things that used to be so simple are suddenly so slow and complex and/or not working correctly. I am yet to see any benefit to the new version :(.   [Moved from Using the Community (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

I have a problem with the default.css stylesheet not being applied to .chm output.Everything works OK in Author/Contents (also in Preview). All styles are recognized and applied.I also have a Master Page with its own stylesheet (book.css). This also works fine.When I look into the Source, the reference to default.css is there.The problem is with the generated .chm file. Styles are not applied anywhere, at least not those from default.css. Master Page is still working and displaying its own styles (book.css).When I check the individual .htm files from the unzipped .chm the references to default.css are gone and the only stylesheet references are to _rhdefault.css and book.css.I don't see any errors in Output Generation Log. I checked default.css for errors, but couldn't find any.

Has anyone else encountered this with the new RH upgrade to v14?  I installed RoboHelp 2019 on a new machine and without really thinking it through I just ran the updater in the interface to update it (unknowingly to the latest patch v14).  Yes, I know, that was dumb.  The RH 2019 Classic version I had installed on the old machine was v10.  When I opened the 2019 project on the RH 2019 Classic v14 machine, I noticed that snippet properties weren't accurately showing all of the topics in which a snippet was used.  I downgraded to v10 and that seemed to fix the problem with snippets.  However, today I notice that the variable properties are not showing all of the topics in which a variable is used.  This is a pretty big deal for me because this project has thousands of variables used across hundreds of topics and hundreds of snippets.  I tried a complete uninstall/reinstall/upgrade to v10 on the machine, but the problem remains.The only way to fix

Hi Folks, I have RH 2019. A new hire has RH 2020.When collaborating, we’re getting an error message telling us that this file was created in a new version, i.e. 2020, and we need to upgrade?I’m concerned that his projects will not be compatible with mine.Is it possible to upgrade 2019 to 2020 or do I have to get a new license?  

Is the highlighter text tool available in v2020?In v2017, it was on the Edit panel (see screenshot), but I cannot seem to locate it in v2020. I use the highlighter to highlight text that I need to come back to as I need to find answers/clarify, where I need to insert a screenshot etc. I have looked in the Properties panel, but it is not obvious to me where it is. I feel like such a dummy not being able to locate it. It's probably right in front of my face, but I'm going crazy looking for it....

Hi, Everyone. In RH 2019, new UI, I may be misunderstanding what a Master Page is for. But I've created one, hoping to apply it to all topics and have each topic take on the layout specified in the Master Page. But when I apply the Master Page to a topic, nothing happens. Here's my Master Page (screenshot). Its main feature is a two-column layout in the body and the header:  But, I apply it to an existing topic, and the topic does not change, at all (screenshot):  Am I doing something wrong? Thank you! 

Hello,I installed the RoboHelp free trial version from the Adobe website.When I open RoboHelp on my computer and click start free trial, I receive an error message- 'an error occured'Any tips would be appreciated.

Once again, this issue occurs ONLY when our help is displayed within our product's application in Chrome. We are using "reimagined" RH 2019 now.  I upgraded my smaller help projects. This problem does not occur when help is displayed as "standalone" - only when help button is clicked in our software to launch help display.What I've seen is that this character - an A with a character above (don't know character's name) appears for every instance of "<p> </p>" with space between.  When we've had a similar situation (dashes, curly quotes), we used Find/Replace - but I can't see how I would do that here. Here's an image of the character:  For the example below, there was a <p> space </p> in paragraph before or after.  Note also that this problem did not happen when we were using RH Classic 2019, when help was launched via the application.For the smaller projects, with fewer HTMs, I could almost fix it manually - but our main help projec

When trying to Find in Robohelp 2019 it goes straight to an xpj (code) page and finds my search. Then asks if I want to start from the begining. When  I click OK it either keeps staying on the xpj page or starts searching the TOC. Under 'Look in' I have Current Project chosen.   The searching of the TOC just started this morning. Find is very unpredictable and I need to use it but can't trust it at this point.   Any ideas?    

Can you prevent users from dragging topics from the TOC into another Help browser? I am using RH 2017, and would like to do this for security reasons. Thanks for any advice.

The software says I am running a project created in a later version than installed, and the project will not run properly until I upgrade. The "check for Updates" says the software is up to date.  How do I get the Update/Upgrade when the product thinks it's up to date but the product gives messages the the project requires the latest version?

Hi all,I posted this issue a while ago, and I also offered the solution of populating the Screen tip of the image in the image's properties, however this is working for RH7, whereas for RH8 it does not matter what I enter in the Screen tip, it will still show the complete path of the image at the moment of creation of the PDF giving away some sensitive information. Not displaying the Screen tip specified in the image's properties is definitely a bug. Is there any remedy to  that. Basically I do not need any Screen tip for my pictures. Best would be to not display anything, however it seems impossible for the time being.It does not matter if I generate the PDF directly as a layer in RH8 or I generate it from Word, the result is the same, and it is annoying.I hope there is a remedy to that.I use a Windows XP Pro 32 bit, and I installe all service packs from Adobe.Thank you,Bogdan

When I click on Microsoft HTML Help in the Output Presets menu, I don't see the menu that shows the General, Content, Layout, and Publish options, as shown below. I'm trying to see where my .chm file is located. What am I missing?

This might be a stupid question, but it's been bothering me for 3 days.When I start a new project from scratch every newly added topic has a 30px margin by default.There are no margin settings in 'body' nor anywhere in default.css. There's also nothing in html itself.I can reset it by adding the following:margin: -30pxbut that doesn't solve the puzzle.The generated output also shows this margin.Where is this setting coming from? 

Hi,Can somebody please tell me what are the best practices to follow for renaming a project?I am using RoboHelp Classic 2019. What I have done is:1. rename the Robhelp project file using File>Rename2. Went to Project>Project Settings and changed the Project Title3. Went to Output>WebHelp and changed the name in Title Bar 4. Manually renamed the project folder from File Explorer - the usual right-clicking against the file and selecting rename and edit.What I see in the project folder are 2 versions of the .glo, .hhc, and .hhk files (both old and new names appear). Is this something to worry about?Will the developers face any problem while integrating if the Help Files' name does not match with the existing Help files available with the application? What I mean to say is we get to see the name of the Help in the address bar -XYZ Help (old name) . If there is a mismatch , eg,  ABC Help (new name), will there be any kind of integration problem for the developers.We

Hello,I have recently converted a classic Robohelp 11 project into the latest release of  Robohelp (20.2.29). Has anyone else experieced problems with the Search when generating a .chm file via Microsoft HTML Help output? The topics are in the correct order however the search never returns any results. When I generate WebHelp Output for the same project, the search works as expected.Thank you for your help!Beatrice 

I created a new table and need to make the first and second row with the same shading color. I think RH 2019 only allows be to do this on first, even, odd, and last row, but not second row. How do I do this? Thank you for your help.

How to perform Search for topic in the TOC?Cannot find in RH2020 latest update 2 Nor in RH2019Jackie

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I do not have the microcontent option. I just updated to RoboHelp 2019.0.14. I ceated a new project and still do not have the microcontent option. Do I need to do something to get the microcontent option?

Following on from my post yesterday about snippets not upgrading properly, Peter was able to point me to creating an existing list, then inserting the snippet. This works wonderfully if the snippet is not number 1 in the list.However, in this scenario, I'm getting doubled up number 1. So, step 1 has number 1 and 2 sitting on top of each other , and then further down the list, I'm getting double ups for the next snippet.The general idea is:<ol><li>snippet 1- which contains steps 1-4</li><li>snippet 2 - which contains steps 5-8</li></ol> Snippet 1 is likely to always be steps 1-4However, snippet 2 might start at another number in another topic if that helps any. The snippets only have <li> tags in them - no <OL>s as I assume that will come from the topic. Is there something I can do to get this to work?

I am using Robohelp 2019 and am wondering if there is a default setting for Books in the TOC to automatically be opened when the manual is opened. Meaning that all the sub topics are displayed rather than the user needing to click the + to view them.  Just curious.