RoboHelp

I am using Robohelp 2019.0.9.  On the Output tab, Webhelp option is not appearing.    

RH 14.0.9, new UI, Responsive HTML5 output.   When I search for some words that are clearly available in a topic, it does not find the topic (there are no stop words defined). I even have added the word as separate search keyword, but to no avail.   Other search words work fine. Note however that if I search for "give badge" it finds "give" but still not "badge".   I can't figure out why some words seem to be banned (I don't have any stop words defined)? The word "badge" that I search for appears a lot in many topics, could it be that there are too many hits? But why does it give me zero hits then instead of "too many"? And why doesn't it find the word when specified further with another word? Or finds just the topic where it has been added as a specific keyword? Anyone know how the search algorithm works?

We're investigating switching to RH2019. In particular the search offers what our users have been repeatedly asking for in terms of auto fill, fuzzy logic etc.The pages returned by the search are as expected. BUT the context displayed in the search results, and the place the page scrolls to on clicking the search link aren't what we want in many cases, and give a confusing result for users, such that we would stay with classic.For example we have a page called Gardens , with heading 1 at the top "Private Gardens", and some high level text which would be appropriate as context.However the context, and the place linked to by the search, is far deeper within the page and the displayed context potentially misleading about the overall content. I'm assuming it's going to where the density of the search word is the greatest.It's cool to go to the 1st location of the search word on a page, but not the 20th or so instance of it!Is there a way to make the search just return a link to the top of

Hi all, I just came across an odd error in our generated HTML version (we use a customised Responsive HTML5 output).   When searching a topic via the search function, it is possible to click the topic and it is opened in the correct layout.But when I open the topic in a new tab (right-click > Open in New Tab entry), the topic’s layout is ruined completely. The layout can be restored by clicking Click here to view the page in full context, but I’d like to have the correct layout without this intermediate step.   This error only occurs recently, after we have updated our RoboHelp system from version 11 to RoboHelp 2017.   The extract from the source shows that RoboHelp processes another CSS file. But I’m not sure why and how I can change that (if not manually for all projects). Correct layout:   <!DOCTYPE HTML><html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta http-equiv="Content-Language" content="de-D

Hi Everyone,   I use Adobe RoboHelp 2019 Update 9 (Version 14.0.9) including the Hotfix from https://helpx.adobe.com/robohelp/kb/hotfix-for-robohelp-update-9-2019-release.html and encountered the following problem:I have a simple html file "First_Topic.htm" which includes a text containing different characters.(I slightly modified the file "First_Topic.htm" which was generated when creating a new RoboHelp project.)When I generate a Responsive HTML5 output and search for a keyword (e.g. "topic"), in the search result, characters like the plus sign (+) or round brackets are removed.Furthermore, it seems that paragraphs (<p></p>) are removed as well or at least will be displayed with a smaller margin.I currently only encountered the problem in the context of plus signs, round brackets, and paragraphs, but other characters and html tags may be affected as well.I attached a picture to illustrate the problem showing the original content and the content after clicking on the

Using Adobe Robohelp 2015 12.0.1.338 and Microsoft  Word 2016 MSO (16.0.6528.1011) 32-bit I cannot generate printed documentation. Robohelp says, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."  How can I generate printed documentation? 

See image above, I don't know if anyone can help me with this. I am generating MS HTML Help. The page referred to used to be a very long one, with 10 bookmarks, all having a hyperlinks to them at the top of the page. I've broken the content down into separate pages, and the bookmarks are obsolete. In fact I've removed the old file from the project, as well as (I thought) having removed the TOC references. It's possible that these old bookmarks are linked somewhere else but I can't find them if that's the case. Can someone help me identify what file or where I find this bogus link?

Hi, I have come across this issue when the webhelp output is generated in Robohelp 2017. There is a close tag that is getting auto generated for which there is no opening tag. This is creating issue with the webhelp when it is being integrated in the application, which is hosted in cloud. Can anyone tell what can be done to avoid this tag? Do I have to manually remove this tag everytime the webhelp is generated or is there some step that can be done once and be set for rest of the time the files are generated.  Also note, the source htmls doesn't show this tag. This can be seen only in the output. A screenshot of the tag is given below:   Thanks Eshna    

Hello, When I open a CHM file I generated from my RH 2019 Classic project, I get the following script error: URL https: //code.jquery.com/jquery-3.2.1.min.js I had a Captivate preso in my project, and I removed all files related to that project except for one folder with a "missing" topic (in Project Manager it displays with a red x), which I can't seem to remove. Any insight would be appreciated! Thank you! Dawn 

When I output my RH 2019 classic project into responsive HTML5 help, any parentheses I use are not generated in the output.    For emample, in my project I write "Close Time (sec)." The HTML5 output renders the text as "Close Time sec" without the much needed parentheses. This issue occurs throughout the project.    Does anyone know what could be causing this issue? It's small and somewhat bizarre, but as a technical writer, I obviously need to use parentheses. 

Is it possible to add arrows and captions over placed images in RoboHelp 2019 (new UI)?

Breadcrumb separators! By default, you get a ":" (colon) after the "Home" breadcrumb and then a forward slash "/" for subsequent breadcrumb separators. While changing the Home breadcrumb separator can be performed in the RoboHelp GUI, changing the subsequent breadcrumb separators isn't so obvious. But I'm still learning the new GUI so maybe there's another/better way to do this, in which case hopefully someone can reply with it. If not, the method here worked for me, and I logged a feature request to have this config functionality added to the RH 2019 GUI for frameless output.Change the home separatorGo to Output>Labels>English (US) (this is the default/only language for my project - yours may be different) and select FRAMELESS. In BreadcrumbStart, replace the ":" character with the "|" - or whatever character you prefer. Save the changes. That's the easy one. The forward slash is a little trickier. Change subsequent separatorsFinding where to change this took some digging,

I followed the instructions to create a GIT key. I tested it and it works. When I attempt to complete the Connections Profiles screen and put in the link to my SSH Private Key I get the SSH Error:      SSH Key could not be added to the ssh-agent. Make sure that ssh-agent is running and the key is valid. I worked with my IT support and he was unable to make it work.How do I resolve this? Thank you

I've updated some text in one of our help projects and output as HTML Help (as we always do).Other than the initial page in the TOC, all other pages result (in the TOC) result in this:Can’t reach this pageMake sure the web address //ieframe.dll/dnserrordiagoff.htm# is correctSearch for this site on Bing Refresh the page Preview Topic and Edit Topic in Robohelp work as expected.Index and Search in the output chm work as expected.Using the Auto-Create TOC (with delete current TOC ticked) also has the same problem. A 5 minute change is now turning into a major undertaking.Any help would be really appreciated.

Running into issues trying to create a table style that mirrors the table in the image below (in terms of borders and shading) in RoboHelp 2019 (new) using the CSS editor.     Tried setting up a new table style and configuring it as follows (this is/was dependent on my thinking/assumption that the configuration for FIRST ROW would supercede the configuration for ODD ROWS (that is, just for row #1)):   WHOLE TABLE (Apply formatting to) GENERAL Border Collapse: Select (default) BORDER Style: Solid Color: #ced3d8 Width: 1 px All   FIRST ROW (Apply formatting to) BORDER Style: Solid Color: #738DA8 Width: 4 px Bottom BACKGROUND Shading: <no-color/redline* also tried specifying white, but to no avail>   EVEN ROWS (Apply formatting to) BORDER Style: Solid Color: #ced3d8 Width: 1 px Bottom + Top BACKGROUND Shading: <no-color/redline* also tried specifying white, but to no avail>   ODD ROWS (Apply formatting to) BORDER Style: Solid Color:&nbs

I checked this post: https://community.adobe.com/t5/RoboHelp/Remove-quot-Click-here-to-see-this-page-link-in-full-context/m-p/9567071#M119495 and I am able to get this done.How can I change the font of this note and the header that says :  Click here to see this page in full contextAlso in the header of the context sensitive minimized page I see the logo in the left. How can I hide that?I have already hidden the default logo from the page when seen in full context.

I have an Adobe licence for using Photoshop and I have a different Adobe licence for RoboHelp and I need to be able to use them both at the same time... but I can't! If I'm signed in to RoboHelp I'm signed out of Photoshop, and if I'm signed in to Photoshop I'm signed out of RoboHelp. I need to be able to use BOTH these products at once, as the documentation I create for work requires images that I edit in photoshop, and I also need to maintain the two licences separate (I am a freelancer so the photoshop licence is personal, while the people that are contracting me for work have paid for and created the RoboHelp licence). How can I resolve this situation? How can I use both products at once without having to constantly sign out and back in again (which is an absolute waste of my time and a ridiculous way to try and work with any efficiency)?

For the original "Duplication issues in RH 2019 Frameless Output" post, I marked Peter Grainge's answer as correct.  I have some additional info to add.Regarding the duplication of topic names listed in the "In This Topic" section, Peter determined that the duplication is occurring as a result of a heading style being applied to DropDown text.  He said Adobe plans to include a fix for this duplication in the next release.Our IT department told us we needed Windows Server 2016 for the server to properly display the frameless output.  They set up a new test server for us.  The new server resolved most of the issues I noted in the previous post.We did notice differences between how Chrome and IE display the content.  See image below:Chrome appears to display the content well (duplication issue aside).  IE does not display the "In This Topic" region.  IE also appears to stretch some of the icons horizontally (almost as if forcing them to be "square").&nbs

Hi there,   I'm having trouble with converting captions from FrameMaker to RoboHelp. The characters look fine in FrameMaker, but once converted into a graphic by RoboHelp, some of the Polish and Spanish accented characters don’t display properly.  I normally insert a caption with an image within an anchored frame and apply Segoe UI font to this capture. Once it's converted by RoboHelp, Polish and Spanish characters don't display properly anymore. We use Distiller to convert FM->RH. Using Distiller to create a PDF works fine, so this must be a RH bug. Has anyone else had the same problem? I wouldn't like to use any workarounds, but right now the outcome is pretty poor in a browser. Captions are almost illegible.

Is there an open bug for RH freezing when the user works in the HTML editor, rather than the WYSIWYG editor? I'm seeing the issue again in RH 2019, and it was also a problem in RH 2015. If there is a bug for the issue, when will it be addressed? Thank you,Cindy 

Breadcrumb separators + frameless outputs! By default, you get a ":" (colon) after the starting "Home" breadcrumb and then a "/" (forward slash) for subsequent separators. But, how and where do you change these? I looked into it and here's what I found; perhaps there's an easier method.    Change the Home separator Go to Output>Labels>English (US) (this is the default/only language for my project - yours may be different) and select FRAMELESS. In BreadcrumbStart, replace the ":" character with the "|" - or whatever character you prefer. Save the changes. That's the easy one. The forward slash is a little trickier.   Change subsequent separators Finding where to change this took some digging, but it appears to be controlled/specified using the following code in several instances of the layout.css file that are installed/stored under the RoboHelp 2019 program files (file paths provided below):   .rh-layout-BCRUMBS-list-item::before {content: "/";margin: 0 0.5rem

Hi, I have a Responsive HTMl5 output of the online help. When the user launches the help by clicking the Help link in the product, by default the home page that opens is always minimized. How can we ensure that by default the help page should open maximized or full screen?

My issue is: every time when CSH is called, it “flickers through the landing page (where all the tiles are), then flickers about 2 more times, and then it finds the topic” in approximately 2 seconds. It looks like it has to go through the hierarchy of the online help system to find the topic. My Developer is using .java provided by Adobe and the call is this http://localhost/index.htm?rhcsh=1&rhmapno=1 Do you know if we need to add anything to the call to stop the “going through the hierarchy” to find the topic? Thank you so so much. I also replied to this post https://community.adobe.com/t5/RoboHelp/Indigo-flickering-via-CSH/m-p/10674749#M126873

Hi Everyone, I have recently converted a Help project form RH 10 to RH 2019. I ran into a few kinks that I have resolved. However, I find that the Index did not convert perfectly. It appears that any index entry - keyword or subkeyword - that included a comma (",") was separated into separate entries, one for the text before the comma and another for the text after the comma. It will take me some time to fix all the entries that have been split up this way, but it would be a lot easier if there were a way to expand the keyword list in the Index panel so that the list shows all keywords and subkeywords at once. That would make it much quicker for me to identify the problem keywords and subkeywords and fix them. I can't find a way to expand the contents of the Index panel in this way.  Is there one? Thanks in advance! 

Hi Folks,  I've added an image to the master file header section. Is there a way to position it to the top right of the page? I've tried different settings without success.  Basically, I just want to have our logo in the top right of each page. Thanks,  Ivan