RoboHelp

Hello.  I'm on the struggle bus and am needing some help and clarification.  I'm new to Robohelp.  I have hundreds of Word files that I need to bring into Robohelp.  Ideally, I would like to import all of the files and folders and subfolders into RH 2022 at once.  Is that even possible, I guess is my question?  If I right click in the contents panel, I see a menu that has import file, folder and Word Document options.  If I choose folder and go out and select my folder that contains all of the structure and subfolders and Word files, it brings it into my contents panel and I can expand all of the folders and see my sub folder and what looks like my "files" or topics, but when I double click on the file (or topic to use RH terminology) it is blank on the right hand side.  What am I doing wrong?  I don't know when to use import folder or import word document or link folder or link file.  I'm thoroughly confused because the way my brain th

My office has recently transitioned our software application from an on-premises (i.e., local datacenter) Windows Server environment to an AWS Cloud Linux environment.  The problem:  While Windows Server didn't seem to care how our files are named, the same can't be said of Linux.  Linux is apparently looking for files to be named in camel case.  We have eight RoboHelp project folders that this impacts, and within those folders are over 100,000+ references to files and folders that need to be changed to camel case.  (NOTE:  I think I have the nomenclature correct, I'm getting this from a developer.  I myself am a tech writer who does most of the content development in Rh, but I don't get 'under the hood' on issues like this.)  Here's an example of an affected file name: Old (Windows/incorrect)       New (Linux/correct)InstallRemovalBySN.htm        InstallRemovalBySn.htm My developer is telling me

I am needing to change the color of the light blue bar at the top of the skin (right below the dark blue bar).  Does anyone jknow what the specific item I would need to edit would be under the Topics tab?   I've clicked on each item found and i never did see the light blue bar highlighted .  I'd love to be able to make some edits to that if possible.   

Can someone tell me how I can remove the top portion (blue background with the bubbles) of the Oceanic skin in Robohelp 2022.  I have removed the default image in the Top Section Container under the HomePage tab and added a background color, but that doesn't seem to do the trick.   What am I missing?   

Hi there,I have 3 sections on my TOC that need to be on the TOC when the participants access the Knowledge Base.  However, I don't want a TOC tile on the SKIN for 2 of the 3 TOC sections. Is there a way to keep Section 1 tile, but eliminate section 2 and section 3 tiles on the SKIN? I'm updated to 2020.7.46, I'm using Studio Framelss SKIN. Thanks,Carmela

Hi! I am trialling RH2022.3.23 for the first time but am experienced with older versions. I have imported a project from RH9 and am outputting Webhelp.  The problem is that Keywords are missing, apparently at random, from the published Index and new Keywords for existing or new Topics do not apear in the Index. Screengrab shows RH Author view on left and output Index on right.     Note that of the first 7 Keywords in the Project only 2, "Add/Delete Node" and "Arc", appear in the Webhelp Index. All Keywords appear in at least 1 Topic.  No Cross References are used.  I've looked at  ..\My RoboHelp Projects\outputs\...\WebHelp\whxdata\idata1.new.js and can see that the array for the Index is failing to populate all the Keywords.[index image removed by moderator - kept crashing the webview]      Can anyone point me in the right direction to fix this?  TIA  

Hi,  I created a stylesheet and defined the styles for both numbered and non-numbered lists. The list works fine if no image (icons) are added to the text. If an image is added to the text, there is an issue with the alignment of Text and number. Please refer to the image below:But, I dont face this problem when I use the default numbered list. Can anybody let me know a solution to this problem?  

I have RH projects that cover a lot of topics. I want to create an automatic index, but in the latest version, I was unable to find the smart indexing option that was available in RoboHelp 2017. Manually indexing these topics is a cumbersome task. Any help is highly appreciated.

Has anyone had a play with the scripting for RH2019 New? I'm just having a look with the idea of upgrading a bunch of ExtendScript scripts I wrote, but I'm somewhat lost.   The scripting guide says: "Debugging ScriptsYou can open the debug window by pressing 'Ctrl+Alt+D' to debug your scripts " And it does open a debug window, but it seems to be debugging the RH application, rather than the script I want to debug? I tried the VariableConverter.js as a test.   Any tips for transitioning from ExtendScript to Javascript?   How does the Post Generation Script stuff work? The scripting guide all deals with RH interface stuff as far as I can tell, and I'm only familiar with javascript ephemerally modifying online html pages. Can it be run locally to make permanent file changes? Is there are good resource somewhere? Am I misreading the scripting guide?

RH 2022.3.93Frameless---I'm well aware that the RH commandline tool is wonky, but I haven't encountered this kind of problem before and wanted to check if I'm the only one who gets this. ContextIn our project, we have 12 Frameless output presets that we generate on a daily basis with batch scripts and upload to a file server.As has been brought up before, the commandline tool tends to get stuck (rh-render-process-gone) if you generate multiple presets. Our dubious 'workaround' for this is to have 12 consecutive batch scripts, one for each output preset (which is a bootleg method to sort of force the RH application to restart each time). Each batch script gets run at a specific time with Windows task scheduler. ProblemThe output generation works fine save for one big issue. For reasons I cannot pinpoint, the variables sometimes fail to get published:There does not seem to be a consistent trend I can discover.This missing variable problem usually happens to about half of the pu

I am using ROboHelp 2022 version for creating help pages. My pages are having lots of images, i need to name as per the topic in that specific page.Please let me know how to name the images and once we have added names to all the images if i publish again for adding new content, will the image names remain the same or will it get modified like image1, image2..? 

We have begun working with RoboHelp 2022 after having used 2017 for the past several years, and are still encountering snags. For instance, yesterday I imported an entire project into 2022, but that brought over the !SSL! folder (it ended up in the table of contents), which is not used by 2022. Is it safe to simply delete it? Is there a way to keep that from happening again?While we're at it, I'm also having trouble with the Search function. How does that work? Thanks to anyone who can help (Hi, Peter Grainge!)

Is there an article that I can send to our IT dept other than this onehttps://helpx.adobe.com/robohelp/using/publish-sharepoint.htmlthat would give them insight into some of the questions they are having as it relates to enabling custom scripts in order to be able to publish to Sharepoint Online?  (see below).   Backstory is that I sent him an article I found that stated in order to publish output to Sharepoint Online we needed to enable custom JavaScript to view the .aspx files on SharePoint server .  These questions were what he sent back to me.  I'd like to send them a link or something that might answer some of this stuff  because I don't know the answers.  They are the IT guys 😉  Thanks in advance!! 1.  Will there be any API calls outside of the SharePoint site? What will be installed on the SharePoint site . Java script? Will a app need to be installed on the site?

I have .docx file with terms and definitions (thousands of definitions).  Is there any way I can use this docx file for my glossary in RH?  Can i convert it to a different form and then import somehow?  I see that it's looking for a .glo file when I click on Import.  Any tips or tricks that anyone has to make this fasterr?  Thanks.

We are wanting to publish our file to Sharepoint Online.  One of the prequisites listed to do this is that we need to enable custom scripts.  In talking with the IT director he has asked me specificially  "what type of data will be in use?" I'm not sure what he's looking for here.  This is where he loses me.  Does anyone know what he's asking for?

Hi,I was wondering where I could change the behavior of the ToC for responsive HTML output when using the Azure_Blue Template.Previously (RH 2017) on all devices (mobile, tablet, desktop) the ToC was shown nicely: When a book was opened - it unfolded and all the chapters were displayed - and still all the other books were visible.Now (for mobile and tablet) the ToC display switches and only the opened book with the chapters is visible - the other books are gone and the user needs to tap on the opened book to switch back to the original view to see the complete ToC again. In addition the text "Skip to main content" is displayed. (For desktop it still behaves as RH 2017.)Can anybody give me a hint on how to change the behavior of mobile/tablet ToC  to always show the complete ToC, just "unfolding" the subchapters of an opened book? 

Hi all!I want to know if we can get the topic name in the HTML page title when we generate output using Responsive HTML preset. For example, I have created a project with title 'Test Project' in RoboHelp.I have added two topics to this projectWhen I generate the Responsive HTML output, I can see that the HTML page shows 'Test Project' in the title.Is it possible to show 'Second Topic' when I click on it instead of 'Test Project'?If I remove the project title from the settings, the filename including .htm extension is shown which is not what I want.Please let me know if anyone has a solution to this. Thanks very much!

Hello, My project in RoboHelp 2017 with Indigo output assumes preset margins that I need to reduce. How can I do it? I attach a reference image where you can see the size of the margins to reduce..Thanks a lot!

Contact Adobe Support for Adobe Captivate, Adobe RoboHelp, Adobe FrameMaker, Adobe Tech Comm. Suite & Adobe E-Learning Suite by dialing : Via Phone:                          USA   1-800-833-6687  Option 2 > Option 5 > Option 3 Via Email:                             TCS.SUPPORT@adobe.com You can dial this number for any customer service and technical question.

Hi, I'm using Robohelp 2017, with the Indigo responsive HTML5 output. The texts below the menu bullets appear incomplete when they exceed the expected length. Is there a way for them to be displayed in full or on two lines? I'm attaching an image with an example of incomplete text        

Hello! So I am fairly new to RoboHelp and coding, I only started using this program two months ago and had no codng experience prior. It's has been a bit of a learning curve, but I am starting to get the hang of it and tried some of the training modules available for it. I am however having an issue which although isn't stopping me from doing my job, it is much more time consuming then I feel it needs to be. I am currently working on doing a full update of our Knowledge Base which is upwards of 900 articles. We review the documents on MS Word and then transfer them over to RoboHelp, however the issue I am having is with my hyperlinks. As soon as I paste them into RoboHelp from MS Word, the destination of all my links dissapears and I have to manually edit each one to add the destination into all of the links. They transfer over and still look like hyperlinks (blue and underlined) its just the link is broken every time. Some links are just project files which I can sort out re

I'm having an issue where the DOCTYPE declaration in RoboHelp 2017 keeps reverting to this:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">When I change it to either of these, RH reverts it back:<!DOCTYPE html> or <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN">I'm asking because ever time I make a change in a topic and save it, I'm getting this exception error message which is quite annoying:I can only assume it's related to the DOCTYPE declaration.Any help would be greatly appreciated. 

I'm on RoboHelp 2022.3.93. I'm really stumped with this one. Using the Collaborate menu, I'm able to set up a Connection Profile and sign in to my SharePoint account. However, when I try to add a project, there is no Add Project menu option as detailed on the Help page: https://helpx.adobe.com/robohelp/using/sharepoint.html.  I've set up projects using this feature before and have been able to open the project, check out files, make changes, check in files, etc. I'm able to select existing projects and have them sync to my laptop. I just can't figure out how to add a new project.  

RH 2022.3.93Frameless output---Just a heads-up for people who use bookmarks in dropdowns: do not start bookmark IDs with a number in a dropdown. If you make a link to a bookmark starting with a number and click on the link, you will be directed to the general topic but the dropdown will fail to expand. e.g. in topic B you have a dropdown with two bookmarks: <p><a class="dropspot" data-rhwidget="DropSpot" data-target="drop-down" href="#">dropdownz</a></p><div class="droptext" data-targetname="drop-down">  <p><a id="test1"></a>test1</p>  <p><a id="1test"></a>1test</p></div> Create a topic A and add links to both bookmarks (hyperlinks or crossrefs both exhibit the same problem).The first link will successfully auto-open the dropdown, the second will not.

I have an extensive document that I have inherited (6000+ topics in several publications) that is authored in English (US)One of our subsidiaries has translated each topic individually into German by copying and editing the project  and manually overtyping the content to create a whole new Robohelp project. I am now trying to fix this issue and do the job properly.Is there a way to bring these files back into my original project so I can then use the Translations panel to manage any further work that will be needed (without converting them all to XLIF)? I have tried linking to an existing project but that did not capture the translated files. I then assumed that if I created a translation project and then overwrote the content with my German project, the original file would recognize and accept the update, but this has not worked.