RoboHelp

I cannot find a menu item for Skins on RoboHelp 2022. I have attached a screenshot of the UI area where I expected to find it. I am evaluating a trial version on Mac Ventura.

I'd like to be able to trust that the preview of my help project accurately renders how it will look the end user when they display a topic from our web app. However, it renders significantly smaller - so small as to be unacceptable. I don't understand why the preview is not reliable re the issue of render size.

Is RoboHelp 2019 compatible with Windows 11?

Hi All,My frameless output is hosted on a cloud at my customer location. I want to improve my web help by capturing search queries or any user interactions.  In Frameless output of RH 2022, is it possible to log user interactions, including search queries ? If not, can anyone please suggest any possible way to do it. Like setting up a tracking mechanism that records keywords entered by the user by respecting the user's privacy too.

We have a internet facing company website and we have hosted help content for the website using Robohelp. The RoboHelp Server 11 (11.2.0) has been installed on a Windows server which is on the company intranet while we have a separate Unix IHS 8.5.5 webserver (based on Apache 2.2) which is exposed on the internet. Further, the website is only accessible over https while the direct help content from Robohelp server can be accessed over http (on intranet). To access the help content from internet we have configured a reverse proxy on the Unix webserver. But we observe that when the help content is accessed from the proxy, the help page does not show the content. We even see the same issue when accessing via proxy in the intranet. But the same page shows content without issues using the direct Robohelp "View Project" URL from the admin console. Reverse Proxy on Unix Webserver<Proxy balancer://help_ws>BalancerMember http://robohelp_windows_serv

Hello, I'm using RoboHelp 2022.2.22 Our RoboHelp files are in U.S. English and we have a need to have them translated to French Canadian.  I've successfully exported the content to XLIFF (.xlf) files.  As a test, we manually translated just one file, then I imported the xlf files and synced them.  They files all show as In Sync.  However, when I go to view the page that was translated, it all still shows in U.S. English.  I've attached a picture of the manually translated xlf file and broke up the code lines a bit, to make it more easily readable.After importing and syncing the files, when I load the page in RoboHelp that this file is for, everything still shows as U.S. English.  What am I missing or doing incorrectly?Thank you.

When generating RH 2022 content, the Output screen requires that I add a Default Topic and by default chooses First_Topic, which is blank for me. I don't want really want a default topic. Instead, I want the Frameless output to open to the page in its template that already lists the sections I have chosen.

Hello folks,I have a question about XLIFFs.Let's say:1. You import translated XLIFFs2. You make changes to the source material3. You export new XLIFFs for your translatorsThe new XLIFFs won't have the old translations. This means the translators have to start from scratch.So how are you supposed to work with this system and maintain updates in translations?Thanks,Gurpreet

I have had continuing trouble figuring out the "reimagined" UI.  My situation is complicated by the fact of having migrated many large CHM projects from X3 to 2019 (Classic) to 2022, and continue to trip on unexpected failures/short-comings/unexpected stuff.  The latest has to do with the Index.  I will not torture the reader by explaining all the steps I've taken thus far; rather, note that I have resorted to creating a simple test project to see what I can see.  The most straightforward, but possibly uninformative what I can demonstrate my issue is via the following screen shots.  Here are a couple of factoids that may help position the reader.- created  a new project using RH2022 and created a preset for type Microsoft HTML Help (aka CHM)- note that the the new project contains an auto-generated named First Topic- navigating to Author/Index, I click on the plus (+) sign at the top right of the Index panel and enter text "First"- I then click on the elip

In at least two instances, if I do a word search in my output produced with RoboHelp (RH) 2020.2.22, the search box finds a match for a “similar word” as a positive match for that word. For example, when I search for white, it displays two files containing the word while and when I search for black, it displays positive matches for the word block. Is this normal behavior? Please advise. Thanks! Elaine

Dear colleagues, I'm quite new on RoboHelp and I'm having an issue that is taking all my time and patience.I would like to create a cover page with no margins but nothing is working. I tried the following: - Add a specific template for the cover: Output > Templates >  tamplate > page layout.- Work with different stylesheets; book.css as I saw in other discussions, and modify some values as specified.- Work with a custom stylesheet with no margins and also with negative margins inclusive including  the property !important directly on the css.With negative margins I can see in the output that the margin is applied in the topic but not in de output. Also I 've been reading the documentation and tried to follow some indication of the following:https://helpx.adobe.com/ch_it/robohelp/using/customize-pdf.htmlNothing worked for me.By the way, it says that a cover page can be added from the TOC. Not me. I don't have any option to select or add a common top

I'm exporting XLIFFs from RH2022. I tried using POedit, but it "unescapes" characters in the XLIFF and breaks it, so re-importing doesn't work again.Swordfish doesn't work either, as it heavily changes the XLIFF format.The only thing that has worked 100% is me manually editing the XLIFF.Is there any program that the RH community recommends for working with XLIFF files?

I'm using a master page that includes a footer. It has worked fine for several years, but recently, the footer is missing in HTML5 output for all longer topics that require scrolling to get to the bottom. The footer is there in all shorter topics that do not require scrolling. This happens with both Chrome and Edge. Has anyone else had this experience? I'm using RH2015, but it has worked okay for years. Is anyone aware of a recent browser change that might impact this? 

Hi y'all,RoboHelp: 2022.2.22I'm including sample URLs in my documentation that point to the example.com domain. Because these links don't actually work, I don't want them to be "hot" links in the PDF -- I want them treated like plain text. Is there some nifty/simple way to instruct RoboHelp not to make those URLs clickable? I don't want to have to edit them in Acrobat after generation. To be clear, they're typed as plain text in the source and don't have <a> tags, but the PDFs are generated with these URLs as clickable links anyway:<p class="code">https://example.com/AbCdEfG</p>Thanks!

Hello! I'm working on adapting the Studio frameless skin to my project's needs, and am using my own custom homepage instead of the skin's. When the skin's homepage, the left and right panels are hidden by default, but when I use my own homepage, they're open by default. The screens that the end users will be using are not big, and the homepage looks very cluttered with the panels open.  Is there a way to change this and only have the panels open after they've clicked over to a topic page?Thanks for any ideas! NOTE: I've been working with the Studio frameless skin specifically, but I think this applies to the other frameless skins as well, except Top Navigation (which doesn't fit my needs).

I installed RH 2022 trial yesterday. The splash / home screen opens up okay, but then I get a message that my trial has expired, and the app closes. It was my first day using the trial so the message is incorrect. Anyone have this issue and know of a fix for it? I started a chat with Adobe and the chat got interupted. I started another chat and then was told I could have the original person call me back. While I wait for the call, seeking advice here.

Are there CLI commands for XLIFF importing/exporting? Or do we have to do that manually through the GUI every time we want to import and export XLIFFs?

I'm trying translations for the first time.I created a Spanish translation project, and exported a file to XLIFF.Whenever I import that XLIFF back, even if unchanged, it wipes the <body> contents of that page in the translation project.Am I doing anything wrong, or could this be a bug?Using RH 2022.2.22. XLIFF importing didn't even work in 2020 and I upgraded solely for this feature.

We have a lot of help videos to be published and are planning to use Robohelp for the same, but the file size of the videos is large. Does Robohelp Server version 11.2.0 have streaming capability for videos if added in a help page from RoboHelp and published to RoboHelp server? Are there any restrictions on the file format for streaming? Our file format is mp4. Can you please guide on how to achieve streaming help videos? Thank you.

How to import .hhk file in Robohelp 2020?

I'm having issues when trying to run javascript on topic pages. I have a script that makes videos responsive but the code will only run once on page load. When navigating between topic pages the code does not run since theres no page load between these.I've tried inserting the code in the masterpage but still the code won't execute when clikcing between topics. Any ideas?

Is it possible to have a split-view of the same topic in author and source view. I was able to do this in Flare so when changing source code, you can view the results in the other pane.

Hi,is there a way to avoid this? We import a Word document into RH that contains map IDs (in the form of TopicAlias footnotes). However, RH converts any dash into an underscore, e.g. "this-is-my-help-id" into "this_is_my_help_id".I see no reason for this, is there a way to change this? Manually editing the BSSCDefault.h file does not work. We use RH2019 classic + Word MS 365, output format is Responsive HTML help. Robert

Hi,I'm trying to move my RoboHelp 9 from an old PC to my new PC. I attempt to deactivate it but it fails, with a message "Please connect to the Internet". I am of course connected to the Internet.Thanks! Bob

Hello, I export the files that I want to translate, a company sent them back to me translated, I change the translated files for the original ones without modifying the mapperFile, I only replace the topics.But the problem is that the project keeps importing for hours and if I look at the translated project only half of it appears.the file I get back is translated. I don't know what to do, I have tried with other languages and the same thing doesn't happen. I have version 2022.1.188 but I have also tried it with version 2 and the same thing happens.