RoboHelp

Hi all,I am trying to update my projects to RH 2022. For my PDF output, I have several front matter topics defined, like Front Page, Copyright, Change History, TOC. In RH 2022, the templates seem to work quite different. I can find a setting to define separate page layouts for the Front Page and the TOC, but not for any further topics in my front matter section. Can this be achieved in some way? What I actually want is Header 1 / no footer for my Front Page, Header 2 / no footer for Copyright, Change History and TOC and Header 2 / footer for the rest of my document.Having Copyright and Change History in the front matter folder seems to have the effect that no template at all is applied, so they don't have a header. If I put them out of the front matter folder, the sorting sequence of my document is no longer correct. Also, is it possible to only define the look and feel (i.e. header and footer) of the front page without having to define its content as well? This would en

I have a project finished and I need to export it to Zendeck. I've setup Zendesk as a Publisher Profile, but the Zendesk options to no appear in the output panel. There is no way to send the file to them. I've been on Adobe tech support but so far they are no help. It seems like such an easy issue: where is the Zendesk options that match the Adobe Robohelp online help pages?

I upgraded my project from RH2019 14.0.14.002 (.xpj) to RH2020 2020.8.34 (.rhpj).In RH2019, in the Index Designer, two types of keywords were defined.Feature: Add Project Number is defined as an index file keyword.Feature: Addition of Original… is defined as a topic keyword (the icon has a key/page). (There were multiple instances but I am only showing one example here.)In the HTML output, both keywords show up the same way as expected. It did not seem to matter that they were defined differently in RH2019.After upgrading the project to RH2020, in the Authoring view of the Index, Feature is treated as a main keyword. Add Project Number and Addition of Original…  are treated as subkeywords due to the colon after Feature. This looks fine to me.The Topic Properties of the two topics look similar. I don’t see any issues.In the HTML output, Index tab, the keyword Feature is listed with two indented subkeywords as expected. This looks fine to me.!!!However, Feature: Addition of Ori

I have been researching this problem, and I have hit a wall. We are using ancient TCS 5.0, and we are still generating and  CHM files, which various web searches claim "have been decprecated," but it turns out they really haven't, except in Microsoft Dynamics, which we aren't using -- sorry for the ramble. Anyway, the following variety of error messages pop up when I click on a link to our company's WEB page from our CHM file -- It doesn't happen on every PC. Sometimes it looks like this: Sometimes it looks like this, which requires me to End the task in Task Manager: For now, we are removing these links from the CHM, but keeping them in the soft copy PDF version. I have been tasked with researching what "replaces" CHM, and how it will work with our context-sensitve help links (map IDS in the code).Suggestions? Thanks 

Good afternoon, Iamn here again!Ihave a version of RH 2022.0.346 and I noticed that the images (in png) that can be seen well on my pc, once inserted in the project they get worse, they become blurry and the writings can not be seen well. Is there a way to make them better? Can you help me? Thanks in advance Elisa

Hello After installing the trial, I cannot find them anywhere. Not with the training video resources either. One of them is apparently called 'Compass Travel', there are others supposedly. Any idea where they are? Thanks

Hi y'all,I'm using RH 2022.2.2 and trying to customize the Oceanic frameless skin. I'd like to change the breadcrumbs separator from / to > and set the font color to one in our corporate palette. Whenever I click the Topic Page > Breadcrumbs > breadcrumbs-separator, I get an Application Error that advises me to save my changes and restart Robohelp. Is this happening for others or just me?

Hello, My setup: 1. Mac BigSur 11.3.12. Rh 2022.2.243. Java installed thus: % echo $JAVA_HOMEusr/libexec/java_home% java -version  java version "1.8.0_361"Java(TM) SE Runtime Environment (build 1.8.0_361-b09)Java HotSpot(TM) 64-Bit Server VM (build 25.361-b09, mixed mode) 4. Rh prefs set to point java path to:         /usr/libexec/java_home 5. New Rh project with only  1 topic for testing I'm getting java errors, as some have previously: dlopen(/Applications/Adobe RoboHelp/Adobe RoboHelp.app/Contents/Resources/app.asar.unpacked/node_modules/java/build/Release/nodejavabridge_bindings.node, 1): Library not loaded: @rpath/libjli.dylib Referenced from: /Applications/Adobe RoboHelp/Adobe RoboHelp.app/Contents/Resources/app.asar.unpacked/node_modules/java/build/Release/nodejavabridge_bindings.node Reason: image not foundJava not found. See if Java 1.8(64-bit) or higher is installed and JAVA_HOME environment variable is als

Good afternoon, We are working on a project that is 1.37GB / 61,791 files / 1401 folders in size. As soon we we Auto-Create the TOC, the program appears to still be workng but becomes unresponsive and laggy. I will try to arrange the TOC and the program hardly does anything. I let it sit for up to 20 minutes with no apparent progress in whatever it may be doing ( No progress bar for creating the TOC is given as well ). Is this too big of a project for Robohelp to handle? My system appears to be handling whatever load the Robohelp is placing on it based off of Task Manager. Thanks in advance,Danny

Help.I'm working in RH 2022 and I'm unable to publish to Word and PDF formats.  I have the buttons but when I try to publish I receive an error message.  I had this functionality in RH 2019 and when I updated to RH 2022 the functionality is not working.  Any suggestions as to how to get this functionality working? Thanks

Has anyone an an issue with various cookie information appearing at the bottom of each file in RH 2022?  Is there a way to remove this information? Thanks

It seems as though this should be the simplest thing possible. However, I beg you not to outline any procedure unless you have tried and tested it for yourself and can confirm that it actually works. For example, I can confirm that this does not work:Select the Output tab.In the Output Presets tab, select the + symbol.From the Type drop-down list, select Microhelp, then name the preset.If necessary, select the General tab.In the Format drop-down list, select Text.Select the Publish tab, then select or create a profile name. So, if that doesn't work to create a plain ASCII text file -- and it does not -- then what does?

Good afternoon! I am using Robohelp 2022 and I am unable to place an apostrophe on TOC titles. How can I do this without it automatically changing to an underscore? I have attached an image for where I am trying to place an apostrophe. Not sure what I am missing. Thanks in advance,Danny

Drop spots appear always expanded in output files for RH 2020, whearas they work fine from inside the application. Any ideas?Regards

My RoboHelp plans claims that I get the web items listed below, but I don't know how to access the 2GB of Cloud storage. Does anyone know?(Post an answer about Creative Cloud storage and I will weep softly. This is not Creative Cloud storage nor Creative Cloud Publish Storage.)Cloud storage 2GBCore CC ServicesCreative Cloud Publish StorageAdobe RoboHelp Review ServiceWhen I have the tab open that shows the web services in my plan, there is an inviting button, Access your apps and services. When I click that, absolutely nothing happens whatsoever.

I am in the midst of upgrading a rather large project from RH2019 "Classic" to RH2022. In the "Classic Version", I had a snippet set up that is used everywhere within the project to jump to top of page when the user clicks an image. I did this previously by simply adding a link to to image with Link to: '#top' (see screen capture). With the new version upgraded the link gives me "about:blank#blocked" in the browser and there is nothing I see that can be done to fix it, so basicaly this just dissappeared and I do not know how or if I can get it back?I am also getting an error "File name contains invalid characters. Do not use the following characters in the name: \/:*?"<>|';#%." when I try to add a style sheet (.css) to the snippet which I think is just something I am doing wrong. Any insite especially to the image link thing would be appreciated. 

I finally got all my projects updated to 2022.1 with all the output working and looking as expected.Today, I installed the Update 2. Now the ToCs for my PDFs have page numbers for the headings on the cover page and the ToC itself, where they didn't before.Update 1:Update 2: Is there a tried and true way to omit specific headings (or pages) from the ToC? The Cover page uses cover-specific classes on the H1 and H2. How can I set the ToC to exclude them (and the Contents page itself)?

Using RH 2022.0.346, we tested publishing to frameless and noticed that the URL address/path no longer has index.htm in it like responsive HTML5 does. I did check in the Frameless>Output>General the "Start Page" has index.htm and the Output>Framless>Content> has the "Include Index" checkbox checked. Is this the way frameless is? Can I get the index.htm back into the URL? Thank you all so much for any insight.

Good morning!I am here again!I would like to understand if there is a way in RH to insert different blocks of documents in a single project that can be viewed according to need. For example, inserting  a methodological manual in a user one in a single project but having the possibility of viewing the methodological manual (the entire manual) by clicking a link perhaps?

As hard as I try to figure this out via this forum, the internet at large, experimentation, or flat out guessing, I can't seem to nail down what files actually need to be saved in a source control system (eg GIT) and what doesn't.Can anyone point to an official and definitive source for this information?Many thanks.

Is there a way to have a feedback or rating per page in your Adobe Robohelp Output similar to this screen capture from another webpage? If so, how would you receive those results? Thanks!

Hi,we've discovered that file names (e.g. file names of images used in the RH project) are included as suggestions in the Responsive HTML5 output of our project: Is there a way to turn this off? Having file names as the first suggestions makes the search all but unusable. Especially since the suggestions also include thumbnail images that are generated by RoboHelp if a thumbnail class is applied to an image. Thank you for your help.Cheers, Birgit

Hi, my Search results in Responsive HTML5 output, using RoboHelp 2019 Classic and the Azure_Blue layout, includes all of the image files. Images are stored in a subfolder named images. I don't want these files to be included in the Search. Any ideas on how to exclude them would be appreciated. I would also like to change the default font size in the left pane if possible. Thanks,-Gina Colby

Using RH on windows 10 pc, version 2022.1.188. Tables are breaking across pages and client doesn't want this. How do I fix it in the PDF output generation? Thx

tldr; Robohelp 2020 and later does not work in a Jenkins agent. Robohelp 2019 classic does. What am I doing wrong? We use Jenkins to automate our software build and deployment process. Generating the user manuals (authored using Robohelp) is also part of this process. With Robohelp 2019 classic this works fine. The Jenkins agent invokes the Robohelp command line compiler similar to how a user would invoke the command line using a command shell or script and the manuals are generated. In Robohelp 2020 and later this no longer works as the process appears to be hanging indefinitely during start up. Not even theAdobe (R) RoboHelp Copyright (C) 1992-2022, Adobe Inc and its licensors. All rights reserved.message is displayed. Tested with RoboHelp 2020.5.71 and RoboHelp 2022.0.346. When looking at the task manager, the various Robohelp processes that are also spawned when manually running the command line are present, so it gets that far at least. I suspect this has