RoboHelp

Hi All, My reviewers have picked up on behaviour which is understandably frustrating them. When navigating our help site (frameless output) hitting the back button in the browser always returns to the top of the previous topic. The expected behaviour is for the back button to return to the previous position on the last page, not the top. This is particularly annoying when the user has clicked a link in a long article, but then needs to return to that article at the same point. It's a lot of scrolling. Has anyone noticed this, found it unhelpful, and implemented a solution? Best regards,Tim (RoboHelp 2020.7.46)

Hi, does anyone know how to get RH to generate an index html as part of the output? The attached file shows the list of files I currently get. I am using a modified version of the Framless preset (I didnt modify it so unsure what the modifications are). Thanks. 

I installed the Demo version on my M1 Macbook pro, and all was working well. I copied .htm files from a Flare project generated and viewed the project.  Shut down and restarted my mac, and now I can't get RoboHelp to open any project. All I get is the Robohelp Menu bar and nothing else. Is this M1 vs Intel issue on the Mac? Any help is most welcome.

I've got a Robohelp license through my company. I was using it with no problems for a long period, until the following message has appeared when starting the application:Your Robohelp license has expired. For questions regarding your account or to renew your license, please contact your IT administrator.My IT administrator is confirming that the license has been renewed, but I am still receiving the same message from Adobe.Also tried to sign out and sign in my Adobe account: nothing changed,Could you please let me know what is my license current status and history from your perspective?Thanks a lot.

Hello. In Robohelp (version 2022.0.346) when I select all the topic and delete the CSS options from the Multiple topic properties window , neither do I  see any CSS applied not do  I see it as an option. But, on checking the topic preperties of an individual topic I see the relative path. (Attaching the screenshot for reference). Could any one help me understand ,why I see CSS differently  on topic level and when I check it after selecting multiple topics? Thanks.  

I have created a new project (in Version 2022.0.346) . When I try to import topics from a project made in same version, it shows broken images. The images are located in the same path as seen in the Contenet Properties ( on  selecting the image). The images appear only on manually selecting from the insert image window. Now, I have more than 100 images and manaully reinserting / reassigning  is an impossible task. Does anyone have a solution for this issue? Also, I am unable to understand that if the images are located in the corrcet folder (the path is correct) then why do they not visible?  

Hello! Is there a way to force the target for all hyperlinks in a frameless output (RH2020) to display in a parent frame (or new window, etc.)? All of the hyperlinks and cross-references in my projects are currently set to be displayed in frame, page default. I need to update them to be displayed in the parent frame. Is there a way I can force this so that I don't have to update the target for every link in every topic in every language? I've tried adding <base target="_parent"/> to the head of my master page, but that didn't work. It also didn't work to add it directly to the head of a topic. I also tried adding the following to my css, which also didn't work:a { target: _parent; }Any other suggestions?

Is it possible to generate html5 output for a topic Available in the Contents section but not added in TOC?  

Hello!  TOTALLY new to PS so big learning curve.  I *think* I deleted a color category ("Blues") from my Gradient Tool selections.  Any idea where that would have gone and if I can get it back?  Layperson help appreciated!  Thanks!

Is it possible to generate responsive HTML output for Glossary (the .glo file kept in the glossary folder)?  

I am trying to setup RH Server 11 to test out its functions before recommending for use.  I see that the operating system requirements list several versions of Windows Server.  I was hoping I could just install on a Windows 10 pc I have just for testing purposes.  The install seems to work fine, but when I try to access the web admin, I am unable to log in with any user/pw I try. Does anyone know if I am just totally barking up the wrong tree here? Thanks

When generating two different HTML5 outputs from my project, RoboHelp appears to be getting stuck on Compressing files. The status bar continues to run under Output Presets. If I view the log file, it shows that Output generation was successful and the files seem OK, but I would prefer that RoboHelp indicate to me that the generation was successful. Has anyone else seen this? I am using RoboHelp 2020.8.34.

The font and formating of my entire project has updated without explination and is "wonky" to say the least. All of my topics and pages have differen styles, sizes, colors and its a mess. I do not even know where to start! What I current have published is fine, but if I go to edit all pages are all over the place and when I preview it looks that way too. 

I am using a multilevel list in RH 2020, and when I go from the first to the second level there are empty lines (parapgraph end tag) added between the levels (see screenshot).In Webhelp, I don't have any problem in output, but when I generate Word Output, the extra paragraph mark is considered as an extra line. I have even tried switching the css with the default, it doesn't gets removed.

Hello,I have created a project which will be used only to call F1 windows. that means the help will pop up only when '?' is clicked on the particular window. So we don't need TOC for navigation. Using RH 2022, I added a folder, and all the .htm files are within this folder. Now, when I compile the project with a blank TOC, then this folder is blank. Also, I have indexed all the topics within this folder. But, only when I add these topics to the TOC these files appear in the folder after compiling. Please suggest how will these files appear without adding them to the TOC?    

Hi,We have tried to upgrade a classic project of version 5.0 to latest Robohelp 2020(8.34Version). But after upgrading, RoboHelp shows the Project upgraded with issue. But we are unable to see the error. Also we are not getting the Table of contents and Assigned topic for the map ids.Can you please help us.Thanks in advance.

I'm importing a big manual with a lot of topics from Microsoft word. RoboHelp is resorting the heading topics to be in alphabetical order, but I want them to match their original order in the Word file. Is there a way to do this?

I have successfully created a Connection Profile in RoboHelp, connecting to my personal SharePoint Online account.  Works fine. I now wanted to add another Connection Profile, this time connecting to my employer's SharePoint instance. When I click Login during the Connection Profile creation process, it uses my personal login, and this fails. I cannot find a way to provide my work login for this second profile. Any suggestions?

What are the differences between an online Robohelp 2020 subscription and an offline subscription?

Has anyone seen their Output Presets disappear from the project? After closing the project yesterday, I opened it back up to find that there were no more saved presets.  Even worse, now I can't create a new preset. The Mac app is more buttoned up than the Windows version, so there are no directories to wade through, and I don't know of a way to reset preferences. Oddly, I can see the presets in the project directory, though they seem to be too small to contain useful data. I plan on reinstalling Rh for Mac, and also trying to open a copy of the project in Rh for Win. Any other ideas?   -Matt

Hi all, I conditional content in a list of items, and I'm having trouble getting dynamic content filtering to only allow one choice for output (display a radio button) instead of allowing multiple choices (check boxes)  Basically, while I've DEselected the Allow multiple selection in groups option, it still allows me to make multiple selections. It seems simple, and I know I've done this in previous versions...anyone know what I'm doing incorrectly, or whether this is an issue with Rh 2022?  

Hello Everyone,I recently installed Robohelp 2020 on my new laptop, when I start it, I see initializing, it disappears, and after that Robohelp remains stuck at the Splash Screen. I have the same version in my other laptop and it works fine.I uninstalled this, and installed 2022 version (I am using Windows 11 in the new laptop), same issue with 2022 version, I have tried opeing it with admin rights, and also tried reinstalling it multiple times, but nothing has helped me start Robohelp. Please help me out. Regards,Mesum Haider

RH2022 - Frameless output - also tested with RH2020 update 6.  I am testing out more frameless options (moving from the html5 output).  I inserted a test microcontent group into my toc and then selected Hide In Output in the content properties for the group.When i search using the search term i set for the mc, support in the example screenshot, it brings up the mc in a featured box (which i wanted) but also as a regular search result (and the page the second result takes you to is automatically generated upon build within the mc folder).  Is there a way to prevent the mc from showing up in the regular results?I want to use MC as featured search results only based on our search results metrics (basically include additional information as key results based on previous customer search behavior).  This is how i used microcontent in madcap so I am not sure if i am doing this properly or if its not possible in RH.  Also I have tried populating MC from regul

Not sure if I am just missing this - does anyone know if its possible to remove the list of tables and figures from the Hi-Tech and Prime pdf templates in RH2022?  The editor only allows me to change the page layout/master page and style for the list - but not totally remove it.     

Hello, I'm using 2022 robohelp.Everything is working well while i'm generating my project in HTML5.We are using this project in firefox browser. But some words we are searching for made it bug (for exemple the word "ldap" is working good but the word "alto" makes the browser lagging and the word "gestion" is working but slowly like 2 mins before results appear). So it's like a random search depending on the word you are typing.(We do not have indexes activated, it's only with the search bar) When it happend we need to close and restart firefoxWhat can be the cause of this kind of problem ?  regards,Stephane