RoboHelp

One of our team members needed to setup different computer to use RH2020 and Git for Windows.Followed all of our documented steps, worked with Adobe Tech Support and still cannot determine the issue. Note when copied over the ssh keys from user's original computer to the new one then RH works as expected and user can create new connection profiles. But, when using the newly created ssh keys consistently get the following error when trying to create connection profiles. Any ideas how to fix? Thanks,Leona "Jackie" Sexton 

Where can I find information on the messages displayed in the compilation log file? I have warnings, and I cannot find out how to locate the files that generate the warnings. I've searched on "log file" in this forum and the user guide, and I don't see anything. Thank you,Cindy 

I have been attempting to publish an updated robohelp project.  Upon publish, I get an error message Application ErrorThe application has run into an error.Please save your unsaved changes and restart from menu:Help  Restart RoboHelp I have followed the directions numerous times to no avail.  I've hard booted the computer multiple times as well

Is it possible to keep style sheets intact when importing Word documents into Adobe RoboHelp 2019? I am currently upgrading a project from Adobe RoboHelp Classic 2019 to Adobe RoboHelp 2019. In Classic 2019, RoboHelp created an individual style sheet for each imported document. Those individual style sheets carried over when I upgraded the project, but Adobe RoboHelp 2019 has not created new style sheets for any additional Word documents that I have imported after the project was upgraded. Instead, the program wants to use style sheets that are already present within the project.  The reason having individual style sheets for each document would be ideal is that this project includes content from different teams. It's difficult to apply a universal style sheet (or even several style sheets) because the teams use different styles.  Thank you!

I have a frameless online help developed by using RH2020. We have microcontent groups with intent phrases and responses.However, I noticed if I search for a single word that is part of the mc intent phrase that I have defined it shows the corresponding mc response.The regular search starts after that.For example: my intent is projections in graphsif i search for graphs it shows me the description/response for the above bolded intent that I have defined.The normal search results start after the mc.Is there a way to set a sequence in RH? where the mc search result show up later in the result sequence?

Hello. I do not have internet on the computer I use actually. My Robohelp licence is still available. But without an internet access, Robohelp does not open.I would like to know if it is possible and how to open and work in Robohelp offline.Regards.MagaliBonjour, je souhaite ouvrir et utiliser le logiciel Robohelp sans être connectée à internet. Ma licence est toujours active.Merci.

Hi - I am new to RoboHelp, and I cannot figure out how to add front matter and/or back matter to my Table of Contents. I need to generate a PDF with a TOC in the front matter, but nothing seems to work. I have read a bunch of threads, but I don't have any of the options available to me. Perhaps there is something off with my license and/or configuration? I'm running 2019.0.5. These are the options I see:Any help is appreciated; thanks!

Hi all, I have an issue on RoboHelp when I try to insert an image to the topic and click the folder icon, the screen gets freeze/stuck. Thanks, LR

Hi, If I create a link in RH of the form <p><a href="index.htm?test=test">link</a></p> and compile the project then click on the link, the url in the browser navbar appears as index.htm&test=test, i.e. RoboHelp has changed the ? in the query parameter to &. Our development team have written some code that allows RoboHelp to retrieve information dynamically from the application it is documenting, and as part of this it needs to bring back information via parameters in the url. Unfortunately when RoboHelp substitutes the ? for the & it means that the information is not correctly sent into RoboHelp.  Is there a way to stop this substitution happening? I'm using RH 2020. Thanks, Mark

I tried to generate a pdf from a big project. In some topics, the table spacings were completely off, which meant that columns with very little text were very wide while columns with a lot of text were very narrow (and as a result very long because of all the wrapping text).I have pinpointed the problem to another topic that uses a <style> section in its HTML, to override the global CSS for just that topic. That topic contains several very wide tables with many columns, and to align all of these up nicely I have defined widths for all different column numbers in a specific table style. The table style itself is global, but I'm adding widths for this one topic only. But now it seems to affect other topics as well. As far as I know, this shouldn't be the case, but maybe I'm doing something wrong? The widths are not defined in the global CSS, does/should that give an inline style block the right to define it for the rest of the project?The first thing I noticed is that RH makes the

Is there a tutorial for RH 2020?  It appears very different from RH 8 and I'm not seeing my tags that were used from my FrameMaker document. They worked fine in RH 8.  Where are the tags located? When I selected Styles, nothing appeared.

We have a RH 2020 project. Most of the content is topics that were created in Framemaker, imported to RH Classic. The imported content contained map IDs that now show up as bookmarks. If I try to show a report of map IDs there are none. If I export a map file it is empty. Is there any way to use our existing map IDs in our new RH 2020 help project? Can I import the map file from the classic RH project to the RH 2020 project?  Thank you very much for your help.

Hi all, I am using the skin- Oceanic, for my Online Help output. On the right, there is a Print icon in the mini TOC. I chose a topic that has both images and text and clicked the Print icon. Upon clicking, it displays the print preview as shown below:  The preview did not pick the font I used in the output nor the images in the topic. Is this the default behaviour of the print function? I would also like to know whether we can print the subtopics of a particular topic. Eg: The TOC is as follows:Topic 1    Topic 2     Topic 3. If I open Topic 1 and click Print, will RH allow me to print Topic 1, Topic 2 and Topic 3? Or is the default behaviour of the Print is to print only Topic 1? Can anyone please help me with this?

Hello Everyone, We are pleased to announce the launch of Adobe RoboHelp Feedback Survey 2021 for our RoboHelp customers. It’s our constant endeavor to improve Adobe RoboHelp to meet your dynamic needs. For this, we would love to hear your feedback on Adobe RoboHelp and understand the key developments that are influencing the way you work with technical content. You can take the survey here: Adobe RoboHelp Feedback Survey 2021 Here is your opportunity to share your opinions and influence the direction of Adobe RoboHelp product!! Thanks Sameek Banerjee

Hi, I have installed Update 6 on RH 2020 and after that I am facing some problems with Word import. My headlines doesn't get the css class but it creates the class an put it in the css-file properly. It seems like the function "Import Style" impot the style but doesn't use it correctly. Any ideas? Thanks

Hi,To achieve the desired levels of TOC hierarchy in the PDF output, I  added two headings, that has different heading style, in a topic.  The 1st heading (in green) must be displayed only in Online Output. It is displayed in green because it is conditionalised. The 2nd Heading must be displayed only in PDF output. When I produced the output, this is how it is displayed in the TOC.  Since the heading of Online output is conditionalised, it is hidden but the leeds and the page number is displayed. I would like to know whether this (display of leeds for a hidden heading) is the expected behavior or is there a way to hide it in TOC too? Is there any other method to hide the one of the headings in a topic?

HiI am using RoboHelp 2020 and have an issue with applying a conditional tag (Seagull) to a Section in the TOC. The aim is for this particular section not to be included in the online output or any printed documents. The output is Responsive HTML.I  created a condition tag (Seagull) and applied it to the desired section through the Properties > Condition tags > Apply tags.I then added the tag to  Condition Expressions, using the expression; Exclude : When Audience is : Seagull and then saved.However, on generating the output, the TOC still contains the section that I need excluding... What am I doing wrong?Many thanks

After changing the topic status from within the opened topic, I see a different topic status for some of the topics, depending on where I look.New status shown correctly:Right click and then select topic propertiesOpen topic and go to topic propertiesHead section of the topicOld status shown  here:Topic properties reportTopic listcolor displayed in "contents/assets":I defined two extra topic statuses of my own in my topic properties, I chose custom colors for those as well.This is crucial because I use topic statuses to filter my output. What's not finished doesn't go in.I have run out of ideas where to look. Am I doing something wrong?What am I missing? Using Robohelp 2020.5.71

Hi,I am using the new interface (not classic) for Robohelp 2019. After generating an html5 output, there is an extra empty cell at the end of the table. I couldn't find any clues in the code. Does anyone know why this is happening? Please see this URL: https://tesira-webhelp.biamp.com/#t=ForteX_Supported_Platforms.htm. Below is a screenshot of how it looks in Robohelp: Thank you, Julianna

Trying to develop an MS Word doc template (docx or dotx) with a basic numbered list for SMEs to provide content - which I can then import into RoboHelp 2020.5 and edit. I'm running into issues getting the numbered list in Word to import correctly (assign to a numbered list style in my RoboHelp CSS). To be clear, the Word doc file imports. It's just that the resulting numbered list in my RoboHelp topic isn't using my desired list style in my CSS.  My list style is incredibly basic - one level, 1, 2, 3, etc. No multilevel numbering needed. Can someone show me the following:MS Word settings/config for a numbered list.RoboHelp settings/config for a numbered list CSS style.RoboHelp import settings/config to import and auto-assign the Word numbered list to the RoboHelp CSS numbered list style. Thank you! 

Hello fellow RoboHelp users: I am the primary technical writer on a large defense financial software project. I just uploaded the latest iteration of RoboHelp (2020). I am the only license holder and I need to figure out a method for sharing RoboHelp files with my team of developers and testers. Do you have any suggestions on how I can do this? I did convert our five projects into MS Word files; however, I don't think reviewing Word files (from a development or test perspective) is the best way to go. Appreciate any help! Thanks! 

Hi there, I can't find Ukrainian in the list of candidate languages for translation. Can someone advise me on what would be my best option then? I can only think of creating a new Rh project for that language and using the html files for the translation (as we did before Rh 2020 actually)...  Any better idea? Thank you. 

We just recently upgraded from RH 2017 to RH 2020. Our production process requires us to create drafts of specific topics from the Help system as MS Word documents. In RH 2017, the generation dialog box for Word drafts had a page that allowed us to select specfic topics to include in the document. I don't see anything like that in Word preset interface in RH 2020. It appears that if you want to generate a Word draft you have to do it for the entire Help system, which we don't want to do. I know the Review tab in RH 2020 allows you to select topics, but those review drafts can only be used by coworkers that have RH 2020, which won't work for us. Our Word draft go to people who don't have access to RH. So how do we generate a Word draft of specific topics using RH 2020? Thanks

I have a question. I am looking at this article: https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/calling_csh_help.htm.The Responsive HTML5 output of the Online Help is currently working perfectly for us. Now that we are moving to RH2020 and the new Frameless Output, I understand there will be minor updates in the help call per the above article. I will be sharing the above URL with my server development team to apprise them of the change.Rudimentary question, I am not very technical sorry, but would just excluding the #t= part from the Responsive HTML5 URL work?

I am using Rh2020.6.76 version.  I have been using nested numbering for my technical documentation since January, 2021 without any issues.  That changed with the Version 6 update. I have 2 issues with list styles described below. 1st ISSUE: Today, I needed to create a new nested numbering scheme.  I duplicated the ol in my css to start manipulating the levels.  What I have found is this:the style when changed to 'decimal' will revert back to 'none' after I hit tabthe numbering I try to begin with (example: 5.<x>), does not stay in the 'Format' box and will cause the <x> to become inactive.the <x> will remain but you cannot edit it  2nd ISSUE: As long as I do not edit my existing nested numbering styles, they continue to work properly until I go beyond Level 4. The issues begin with level 5.At Level 5, my numbering should appear as 5.2.1.1 (as shown in this image) but it appears as 5.2.2.1 which is incorrect. Any suggestions?