Stock

A minha empresa está a pagar um plano de 29,99€ mensais no Adobe Stock e esse foi o único tipo de pagamento e montante máximo autorizados.Acontece que hoje recebi uma notificação de um gasto de 67 créditos numa única imagem e outro de 169,99€ também numa única imagem. Como é isto possível, quando a única coisa que fiz foi uma pesquisa por imagens e licenciá-las, pensando que se tratariam de licenças incluídas no meu plano? Ressalvo que esta foi uma cobrança NÃO AUTORIZADA, não pretendida e não tenho qualquer interesse em usufruir das 2 imagens em questão. Solicito então que estes 169,99€ e os créditos sejam devolvidos. Sugiro também que este tipo de produtos ou respectivos pagamentos sejam separados dos planos ou que detetem automaticamente qual é o plano do cliente e criem-se notificações extra a informar os clientes de que aqueles produtos não fazem parte do plano subscrito e que terá um custo adicional, informando quanto será esse custo de forma clara e inequívoca.Da forma

I was browsing and within seconds I had accidentally clicked, begun downloading and licensing an image - there was no prompt or question of whether I was sure and now I've used one of my 3 monthly images. Can I undo this? And is there a way to ensure a prompt so accidents like this don't keep happening? I work off of a laptop without a mouse and double clicking is easier to do than not.

This users entire Adobe Stock portfolio is untagged generative AI. Please fix. https://stock.adobe.com/ca/contributor/211414239/julian?load_type=author&prev_url=detail

I paid an adobe Stock subscription for several years but did not use it. Now I have ended my subscription, but I would like to use some of the images I paid for those years. Unfortunately, I can't buy anything. Is it lost?

I'd like to use a stock image as an NFT (digital art), I would only use the image for one NFT not many. I would add a few words to the image, nothing in bad taste or disrespectful. Am I allowed to do this if I get an Extended License for $79.99? I believe I am but I just want to make sure. Vince

Hi, I would like to cancel my Adobe Stock subscription, but would like to know if I still have access afterwards to my account and all photos I have licensed so far for download?  Thank you very much for your reply in advance.  Best regards, Caroline

The legal says I can get written consent from the artist, but how do I contact them to do this?

Hello, for a school project I tried using the Creative Cloud but immediately cancelled all trial subribtions within the mandatory time period (February). Now I've noticed, that I am paying for some sort of Stock Photo Package that I DID NOT order on purpose and also I have checked twice if all subscriptions are inactive. This was the case. Now it shows up in my account and  I get billed for something that I didn't order and never needed in the first place. This feels a lot like being scammed which I didn't expect from a company like Adobe. Can please someone help to fix this. 

I purchased the clip "Scary Dark Castle" AdobeStock_56581200, it is supposed to be HD but the clip I received is unusable, very soft and blurry and definitely not HD resolution. Is it possible to get a refund? 

I have accidentally purchased an enhanced license for the image stock 443924278. I do not intend to use this enhanced license version of the image, I just want to use the standard license version of the image. Therefore, is there any possibility of having my 750 credits re-added to my account please?

I posted a while ago about reporting images that have issues on Stock.Adobe.com and was told this is the best place to do so. I'm not certain if this one falls enough in the gray area to be "okay" or not, so I figured I would bring it up. I'm currently looking for kids' coloring pages to give them an activity to do while they wait at an event. My search results included this -https://stock.adobe.com/images/funny-stoner-coloring-page/503350604I'm not certain if it violates Nintendo's licensing directly enough to be a problem, but it's pretty obvious what branded characters it's directly referencing. It also seems sketchy that it shows up under a search for "Kids Coloring Page" (Safe Search is on, though I'm not certain if that would matter for this kind of imagery), since it's depicting smoking and paraphanelia of something that's both age-restricted and illegal in many places. (Apologies in advance if this ends up in the wrong part of the forums and needs moved - I've had the

A vacation rental is advertised on airbnb. For the picture gallery there, a picture of an elderly couple with a dog is required. Can I use stock.adobe images? Does the photographer have to be credited and is a standard license sufficient?

Hi allI have a client that wants to do some fun stickers as a small piece of branding.They want a Gorrilla on the stickers. If I was to use a stock image and manipulate / customise it - would I/they need to purchase a standard license or an extended license?The stickers would be a free giveaway, they would not be looking to sell them. They would probably want to use the customised Gorrilla image on other digital branding (social/web etc )Regards

If I design social media posts using Photoshop, and used Adobe stock photos in designs. Do I can provide the client designs in PNG , PSD?  Do I can provide the client Adobe stock photos (standard license) for designs if he wanted ?

Hace un tiempo fuí víctima de hackeo y lastimosamente muchas de mis cuentas fueron hackeadas, el problema es que perdí el número de teléfono que tengo asociado a la cuenta y tengo la verificación de 2 pasos. Cuando intento ingresar me pide que cambie la contraseña y que verifique por medio de ese número y no puedo porque como lo mencione antes, ya no lo tengo. De qué manera puedo quitar ese número o si por medio del soporte técnico me pueden brindar ayuda. Saludos y gracias de ante mano.

what to do ?

I keep getting a social sign in not supported error whilst trying to cancel my plan

Hello team, May I know why the support told my that: You are not eligible for refund , if you cancel now, you will be charged USD 164.95 and this amount will get debited from your account that is why I am helpin you the free days so that you will not be charged this amount . May I know how you wish to proceed ? Why I have to pay 164.95$ if I cancel the monthly plan?And why the system charge four times as policy, the system will charge the card three times then cancel the plan. But the system charge me at the 15 days of the month. while I didn't want to upgrade the plan from trial plan. And i want to refund, then the support told me: You are not eligible for refund , if you cancel now, you will be charged USD 164.95 and this amount will get debited from your account that is why I am helpin you the free days so that you will not be charged this amount . May I know how you wish to proceed ? Thank team.

Hello. I sell digital products on Etsy. This digital product is t-shirt designs in SVG, PDF format. I need to be able to list these designs well on etsy. For this, I want to use images of mannequins wearing white or black t-shirts on adobe stock. I will place my design on the t-shirts in these images so my clients can see what my design might look like in real life. Here I am not selling the image I downloaded from adobe stock. I just use it as a presentation image. What I'm selling is the design I designed.Can I do this with the standard adobe stock license?

My Adobe account was changed from a personal account to a Business account then the business account was canceled. Still, the original personal version had hundreds of Adobe stock image credits that were transferred to the business one. When the business account was canceled all of my accumulated credits from over the years was gone. How do I get these back?

A while ago I licensed a number of vector illustrations by the same author. The illustrations represented characters created in the same style and I hoped to use thme in a few of my future projects. However I am unable to download them as they appear as "no longer available". It is not just one, it is a few dozens of images. It is extremely frustrating, why am I even paying for this subscription if I am not able to use the images I licensed.

Hello,  I would like to contact a certain designer (Alex Mit) for custom chaingings of an offered photo. Is this possible? Thank you! 

Hello,I have purchased the trial of Adobe stock.The trial has ended but the case here is that my computer was damaged so I couldn't check my emails in order to cancel the trial period. I have already purchased adobe suite and I don't want any more to use Adobe stock. I have used it only in the trial period. Now Adobe withdraw another one month package payment for using adobe stock. Please confirm and validate that I didn't use adobe stock in this period.Could you please cancel this package for free? Thank you in advance.

Hello, I licensed and downloaded a vector file from adobe stock.The file does not open in the latest Illustrator CC and gives the following error: The operation cannot complete because of an unknown error.Can I get a refund on my account?Thank you.

Topic: Unable to access free assets from adobe stock even with the CC planI am subscribed to Creative Cloud student plan yet I cannot get access to free images that comes along with the plan which I earlier could. Can anyone please help me or give some clarity realted to this issue