Stock

Hi,I’m uploading a series of AI‑generated illustrations (created in Adobe Firefly, then manually edited and cleaned in Photoshop).I check every file at 100–200% zoom, fix artifacts, adjust colors/contrast and make sure there are no glitches, noise, or composition errors.Despite this, many of these images are rejected for “quality issues”.From my point of view they look technically excellent and consistent with a stylized sci‑fi illustration look.Question:What exactly could trigger “quality” rejections for this type of AI illustration, and what should I change to reduce these rejections?I’m attaching a screenshot / preview of one rejected image for reference.Thanks.

An offer for an Adobe Stock extension to the Creative Cloud Pro package appeared on my Adobe Stock account at a promotional price. I accepted the offer and paid for the upgraded package. Immediately afterward, without any prior notice or explanation, my Adobe Stock account was closed, along with 114 credits that I had previously purchased.I contacted Adobe via chat support to ask how it was possible that my Adobe Stock account had been closed and what had happened to the credits I had already paid for. The consultant responded by saying:“The upgrade process is essentially a plan change process. As mentioned earlier, I can help you purchase a new Adobe Stock plan.”No explanation was provided as to why my Adobe Stock account was closed or why my paid credits were removed. My account was closed without any warning, and I effectively lost access to credits I had already paid for.The consultant also stated that they could arrange a callback from their manager. However, to this day, no one f

Hi, I'm so frustrated at the moment, I'm not able to save anything to my folders.  All I get is "Good News, looks like you already have a plan." and thats it.  I have less than 100 images in the folder so what is going on?   Any assistance would be helpful Thanks

突然アドビストックのプレビュー画像がダウンロードできなくなりました。「お客様には、既にプランがあります。」というメッセージが出てOKボタンのみ押せますが押したところで何も変わりません。なんのこっちゃです。すでに購入済みの画像は自由にダウンロードできます。

I am trying to understand how adobe stock works. It seems like it is subscription-based. However, I wonder if once a photo is purchased, it is purchased, we do not have to pay continuously?

Hi! I currently have a Stock subscription under a different account name. Is there a way to switch the subscription to a different account? Thanks!

When I started my adobe stock subscription probably 4-5 years or more ago, i started with 10 credits a month. i was using them too quickly, so i upped my plan to 25 credits a month. This past year has been slow, and i have not used 25 a month, so they collected into my account. I currenly have 242 credits stocked up THAT I PAID FOR (approximately $480 worth of credits). I contacted them to downgrade my plan back to the 10 credits a month until I need the 25 again, hopefully by the end of the year. I was told that if I downgrade my plan, i lose all of my credits THAT I PAID FOR. So basically, if I cancel, i lose the credits.... if i downgrade, i lose the credits. I only wanted to downgrade because I am payin $49.99 a month for something I am not using all of. This does not make any sense. I paid for the 242 credits stocked on my account. I should not lose them for NOT cancelling my account. 

I'm requesting a refund for a plan that shouldn't have been included in my payment. I only want a refund for that specific plan. I don't even use (Adobe Stock). Why am I being charged? And I didn't sign up for it, I only use (After Effect) About half a year . I want my money back that Adobe Stock kept without my consent.I just checked my payment today. So cancel it all. I want refund From (Adobe Stock) Plan. Please Help!

Or should I just end my subscription now? I'm both a contributor and have a subscription, but given there is no way to report AI slop being passed off as real photos, it's now almost impossible to find content to use. I can tick "Exclude AI Content" as much as I want, but if Adobe doesn't manage this properly (it HAS to be reportable), it's completely useless. Try searching "Parrot" > Exclude AI > Photos > Transparent background. You'd have to work pretty darn hard to find an actual photo. It's incredibly obviously fake, so why isn't anything being done? Is it really worth it to allow corruption of the entire database to make a few more bucks? Please let me know if there are any concrete plans to do something about this, because if not, I'm gone.https://stock.adobe.com/es/images/parrot-isolated-on-transparent-background/1596029181https://stock.adobe.com/es/images/captivating-african-grey-parrot-portrait-studio-setting-animal-photography-close-up-wildlife-concept/129453745

Bonjour, je ne peux plus enregistrer des images dans mes bibliothèques. J'ai un message qui s'affiche systétamitement : "Ravi de vous retrouver, Bonne nouvelle, vous disposez déjà d’un forfait." Je ne peux donc plus mémoriser les images qui m'intéressent. Comment faire ? Merci :))

On November 28, before committing to a purchase, I spoke with a customer service representative to explain that I wanted to purchase a license as a gift for my son for Christmas (Case Number ADB-42804696-P4N6). They advised me that I could do this and that I would need to provide the invoice/confirmation to my son for him to switch the product to his account. Total cost to me at that time was 78.99CAD as it was on sale (total, with tax - $89.26). My son attempted to add the product to his account this week and was unable to. I contacted customer service again (Case Number ADB-43302342-H8X6), and this time, I was told that it was not possible to transfer the product, that I could be refunded and would have to repurchase the license. I asked if I would get the discounted price and was told I should be able to on the site. This seemed like a reasonable way to resolve the issue, so I accepted the refund. However, the discounted price was not available to me on the site. I had to

When I try to save an asset to my library, I get the following message. I can access the libraries, and downloads are saved there. However, I cannot save assets to download later. I have tried signing out and back in but that didn't help.  

Hello everyone.I am currently paying for a Creative Cloud Pro plan, which includes Adobe Stock. When trying to access the website to download some textures, it does not recognize my subscription. I have tried multiple ways to access my subscription to adobe stock, even by accessing it through "my apps", yet it still does not recognize it. This is becoming increasingly frustrating that it is not  recognizing that I am paying $479 for a subscription. Any help would be appreciated. Here is a screenshot of what plan I have. 

Guten Tag,Leider gab es einen Fehler und ich habe irrtümlich zuerst das falsche Bild gekauft. Danach habe ich das eigentlich gewünschte Bild gekauft. Kann ich die Lizenz für das erste Bild zurückgeben? (Bild Nr #478325162)Vielen Dank und GrüßeK

I know both these assets by the same creator are AI generated but the were made to look very real, ships at sea but both have a very glaring error.Both ships have a long trailing wake in front and behind the ships. This is not possible. The ships shown, bulkers, can only travel in the forward direction so there should be a long trailing wake at the rear only.Asset 605295090Asset 605295173 Best regards Philip

Often, when I try to click between image types (usually "vectors" and photos"), the site will act like it's switching but then go back to the original image type. I've even clicked on "All" and then to a specific type to no avail. Is anyone else experiencing this? It's been happening for several months.

Liebe Adobe-Community,wir haben am 27.12.2025 einen Credit-Pack gekauft. Dieser Kauf wird uns auch unter "Bestellungen und Rechnungen" angezeigt (Bestellnummer AE05145701496CDE). In AdobeStock ist unser verfügbares Stockkontingent aber weiterhin auf 0. Kann mir hier jemand weiterhelfen? Vielen DankStefanie KüferStadt Wangen im Allgäu 

Bonjour,Lorsque je veux télécharger un aperçu ou mettre dans une bibliothèque j'ai cette erreur :Translate by Google :We're sorry, but a system error has occurred. If you don't receive a payment confirmation email within the next few minutes, please try again or contact Customer Service. Thank you for your answers  

Hallo zusammen,ich habe seit einem aktuellen macOS-Update auf meinem Mac Studio ein Problem mit Adobe Stock und hoffe auf Hinweise aus der Community oder von Adobe.Konkret kann ich:• keine Adobe-Stock-Bilder mehr in Bibliotheken speichern• keine Vorschauen mehr speichernDas Verhalten bestand vor dem Update nicht und tritt aktuell dauerhaft auf.Ich habe bereits verschiedene Browser getestet sowie Cache und Anmeldung überprüft – ohne Erfolg.Da der Adobe-Support-Chat derzeit nicht verfügbar ist, möchte ich hier nachfragen:Gibt es aktuell bekannte Probleme, Änderungen oder Inkompatibilitäten im Zusammenhang mitAdobe Stock, Creative-Cloud-Bibliotheken und neueren macOS-Versionen?Vielen Dank vorab für Rückmeldungen oder Hinweise.Viele Grüße Bridget

I have cleared my cache, I have tried two different computers, I have logged in and out of all devices on adobe.com, Creative Cloud. I have renamed libraries and created a new one. Nothing that I have saved today is showing. I show a stock session from 3 days ago, but there's no session saved from today. I have gone though previous threads and I cannot get anything to work.  I don't know what else to do and would like to find what I've saved so I can make decisions on which to download. 

I didn't intentionally subscribe to Adobe Stock and now I'm unable to manage the plan because of a failed payment (no enough credit). I want Adobe Stock canceled immediately without paying the past-due amount, I only want to keep my Creative Cloud pro subscription.

Warum unternimmt ADOBE nichts gegen COPYTRACK? Das extrem unseriöse Inkasso-Unternehmen und sein Komplize CONCEPT PRODUCTION setzt Nutzer von Stockfotos massiv unter Druck und versucht unrechtmäßige Zahlungen zu erzwingen.Betroffen sind systematisch auch Nutzer von ADOBE STOCK wie ich, die korrekt für die Bildrechte bezahlt haben. COPYTRACK täuscht vor, im Namen von „Kunden“ zu handeln. Ein entsprechender Kundenauftrag kann nicht vorgelegt werden. Ich kann dafür Beweismaterial vorlegen, bei dem weder ADOBE noch der Fotodesigner benannt werden, sondern eine ominöse CONCEPT PRODUCTION in Frankreich (siehe Anlage).Da stellt sich natürlich die Frage, ob die mit zwielichtigen Methoden eingetriebenen Zahlungen tatsächlich den Kreativen zugute kommen. Ich fände es schade, wenn ADOBE bei diesem Treiben einfach wegschaut. Bitte werdet aktiv!PS: Bei Google einfach „copytrack“ eingeben reicht, um das Ausmaß des Skandals zu erkennen!

Unable to change the default Stock Library. If I try saving the image again, the Library disappears. Also, if I select "My Library," it doesn't load and the screen just turns white (blank). If I refresh, it goes back to the home screen. Going to https://assets.adobe.com/libraries only allows you to view the libraries; not select a new default Library. I've done multiple things to no avail:Refreshed my screenLogged out and logged back inTried both Chrome and SafariCompletely rebooted my laptop Please let me know if there is a resolution I'm unaware of or if Adobe realizes this is an existing problem that started about 2 months ago.

Hello! I licensed for use the file https://stock.adobe.com/images/abstract-green-marble-texture-with-gold-veins-flowing-liquid-background-elegant-lime-emerald-fluid-art-wavy-patterns-design-for-modern-luxury-branding/1815528172Downloaded as vector but it is just a jpg image and cannot be scaled.  Thank you for any help you can provide.

We have an enterprise account for Creative Cloud (E4+?).We have access to a lot of standard assets with this account in Adobe Stock. I have a specific question that nobody has been able to answer for me.With my Adobe Company CC ProfileI can download image assets with an extended license. We love that. That covers a lot of use for us.When I go to "most" video filesWe do not have the ability to download videos. We have to pay to purchase these assets. (also, we would only need enhanced licenses for these assets).When I switch to the “personal profile”The same video is available for download with an enhanced license My question is… while I can download this file without any barrier and did not have to do anything different to my account. Are we legally able to use this asset for our company projects?I believe the enhanced license would allow for, if this asset was “licensed to me personally” that enhanced allows that to be combined in a project and the license is automatically transferred