Stock

Hello!Could you please help?I have bought this video: https://stock.adobe.com/ru/video/big-raven-screaming-in-wood-wild-bird-sitting-on-branch-of-pine-tree/276962945Then I have used it in my music video.Then I have received the letter from the author of this stock video with raven about that video was stolen and Adobe Stock sells it without any permission. And the author is angry and is planning to punish me.How to solve this problem?  

Hi I'd like to contact the seller/designer of an image I have bought an extended liscene for. How do I go about doing this? Thanks. 

I tried a free month of adobe stock and forgot to cancel the subscription.I would like to be refunded (37400 KRW)I did not use the service. I read that I had 14 days to request a refund.When the cancellation is completed, it is said that an email will be sent, but I have not yet received the email.I'd really appreciate if you send a confirmation email after canceling payment. thank you

HiI have accidently licensed an image that I didn't intend to. I didn't even notice I did it until I was trying to license another and it wouldn't let me. Is there a way to remove it from my listings? It's the most recent one.

Hi, i have 5 licensed images saved in my Adobe Stock library, however only 1 of them is showing in Adobe Spark when i try to add the image to a graphic. Any ideas why/how i fix it? Thanks, Sophie.

the picture https://stock.adobe.com/fr/images/one-piece-figure/298826206 is not tagged "editorial" but it is a manga caractere , can i use it  to a commercial product ( as i buy extended licence ...) 

Hello, today I purchased the following typeface twice (once through my account and once through my partners in case it was an issue with my account). However, when I open the file, it simply shows me the exact image in the link of the word "lollipop" with the alphabet underneath, with no way to edit the wording to my own words. How do I go about doing this? Have I just wasted my money?  https://stock.adobe.com/uk/images/lollipop-script-typeface-vector-illustration-lettering-print-comics-style/301123839

When I do a search in Adobe Stock I randomly see 'foreign language content' showing up in my results.  This is super annoying at times and I cannot seem to disable any settings to stop it.  I'll type in "construction" and 15-20% of the search results are images with content overlaid written in a language I cannot use, it's mostly French & German.Does anyone else ever have this happen?  Thanks!

Hi! I am a new contributor as well and am using a new Android tablet. When I go to Uploaded Files as you describe, there are no options to view "New", "Rejected", etc. It just shows an image I've already uploaded and makes me think I need to add the keywords and submit again. I've done this in error a couple times (because the page is confusing) and it has created duplicated uploads. Does anyone else have this issue? Any suggestions?

Greetings!I just started to use Adobe Stock, uploaded some illustrations for review and have W-8BEN form approved, but there was no option to send an ID for verification. Is there a way to see if my ID was verified? If there is no way to see myself if it is verified, could you please let me know if it is?My contributor ID is 208050950 Thanks in advanceAigul

I am missing 120 Credits for Stock.  I do not know what happened to them.  Please put them back.

Hello, I would like to purchase images for resale on prints / coffee mugs etc. I want to find out the most cost effective way of doing this. As I understand it, extended licenses (which I need for resale) are not covered by the standard subscriptions. You can use the credit packs though. How much is a credit worth? It doesn't say when I look at an image I want to buy. For example it says $47.99 for an extended license, butu what's that in credits? Is there a better way to buy adobe imgaes for resale? Much appreciated, Kind regards 🙂

Ho sottoscritto un'iscrizione annuale. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine primo mese. Perché mi sono stati addebitati 36 euro?

I had a free month of Adobe Stock, which I went to cancel, but was given extra free months as an incentive to continue. I accepted the extra free stuff but now when I cancel it has charged me for a month AND is charging me a CRAZY early cancellation fee! This is extremely unfair and utterly terrible behaviour! These charges should not apply to those who only utilise the free membership! How can I undo these charges?

 Hi,why do I have problems with images like these ? (I'm at the beginning in Adobe Stocks)  luigi     

I don't remember ordering an Adobe Stock yearly subscription. Where can I view the order? I used to be an Fotolia costumer - but without subscription.A cancellation would cost me more than 130€ - since it is supposed to be a yearly subscription ... Not very nice ...Best regardVelli

I cannot seem to cancel my plan either, no option to do so. I am in the same boat, started a free trial, didnt realize I have been paying $30 a month for nothing, dont even use it! Anyone know how I can cancel?ThanksMatthew

I don't know if this will be seen so I'm posting it everywhere:Dear Adobe,I would like to file a complaint with you in regards to the customer service that I received from you and your team of late. I tried get a refund on a subscription to Adobe Stock, which, I had forgotten to cancel and have not used at all. I have been charged  for your adobe stock during the past five months service, a service that I have not used since the initial sign up trial in June!I was not sent any confirmation of my trial starting or ending so had no hope of remember to cancel if I had no use for the service (which I didn't). Having now spoken to  your team on chat. I was told that I wouldn't be a refund any of the payments taken from my account!Your customer service has been catastrophic, despite being in tears over this sneaky procedure and degrading myself to grovel to an advisor for my refund explaining that my financial situation is dire and stressful and cannot afford to be out of pocket £1

Hello, here is my story:1. Subscribed to get the free 10 images/month of Adobe stock.2. After 30 days, I decided to cancel it because I wouldn't use it/need it for the whole year. I couldn't cancel (maybe the yearly subscription got activated) so I contacted support.3. Support canceled the subscription but offered me an additional 3 months for free and said I could cancel by the end of those months - I said sure, why not... 4. Tried to cancel it again only to discover a €142 fee... I went ahead as I didn't have the funds and won't have them for a long time.5. Adobe keeps trying to bill the €142 from a frozen card/empty account - Adobe wants money that I don't have for something I don't want.Maybe you think designers are rich and can afford this system. I for one can't.Regards,Peter

Hi. Purchased FILE #:  12514829  by accident: what was always "save preview to library" suddenly became " license and save"...Please may i un-license? Thank you

Hello AllI am very new to Adobe Stock. Just wondering when creating an illustration from a reference photo, do you upload the refernce material? Or is a signed model or property release always required? Thank you 

When using the Standard License, what exactly does this sentence mean?"Cannot use asset prominently in merchandise or products for resale"For example, if I purchase calligraphy of "Happy New Year", can I combine this with an original photograph or illustration, then use it in merchandise?

I have purchased a picture by accident, i taught it was in my 10 pictures a month and it was 499,99 $ i don't want it and will not use it can i be refunded please

Hi there!I made a mistake, I would register Adobe Stock Photo for a month, but I registered an annual account. So, now I need to cancel the account and I need to pay a big amount for cancelling in advance. I wanted to contact the adobe team to find out if there is any way to cancel without this "fine". Where could I contact Adobe team? I already tried a phone number which is not working and the facetime without success. Anyone could help me? Kind Regards!Joana Santos 

Good morning I continue to pay for the subscription, but for two months I no longer have the ten images available and I find myself paying for single images. Can I know why?   thank you Francesca