Stock

I accidentally purchased a premium item because I thought that I was going to be asked for my payment information before the command was validated. How can I get a refund?

Hi.I just recently noticed that I have been charged for a subscription of Adobe stock which I have not signed up for, and only used when I was taking part of the 1 month trial I was offered. This has been going on for about 3 years, and the reason for me not noticing is that the stock and the creative cloud subscriptions gets charged on different days and in my currency is roughly the same amount and the fact that I am not using it since I did´nt know I had that subscription.Now when I tried to cancel it I got a warning that I will have to pay a cancellation fee because the subscription runs for another year. Can someone please help me out here? I would like some kind of refund, and for the stock subscription to be terminated.Best regardsMatilda

Bonjour,Après avoir passé plus de 20mn d'attente au téléphone pour joindre sans succès le service client d'adobe, je me tourne donc vers le forum. J'ai annulé en octobre 2019 un abonnement mensuel à Adobe Stock. Au moment de l'annulation, Adobe m'a "offert" 2 mois gratuits supplémentaires, que j'ai acceptés. Mais je me rends compte qu'au terme de ces 2 mois, j'ai été crédité d'un abonnement avec engagement annuel, aujourd'hui impossible à annuler sans frais. À aucun moment je n'ai accepté cet abonnement, à aucun moment il ne m'a été proposé. C'est une pratique commerciale abusive indigne d'une marque comme adobe, à la limite du vol (qui représente 39,99€ x 12 mois = 479€ !!!)Que faire pour annuler cet abonnement ?Merci pour vos retours.

What is the point of having a subscription if it doesn't include all images in Adobe Stock?  I find this annoying.  While they're excellent images, that isn't what I signed up for.  Have a subscription model that includes these, or allow me to filter them out.   Thank you. 

Ist es möglich ein Bild zu reklamieren bzw. zurückzugeben?Ich habe ein Bild mit Euro-Geldnoten gekauft - leider ist es aber nicht möglich dieses zu verwenden (geschützte Banknoten). Bild: 311726625 LG

I downloaded some new assets on the 4th February, as I had noticed that we were not using our account that effectively but we pay our monthly fees for the 10 assets per month plan. I searched for some new images that I wanted to use elsewhere and just started downloading the ones I prefered but I wasn't aware that some assets that show up on my searches were billed differently or apart from my subscription fee. the assets I clicked on were added to my library and I noticed later that funds were deducted from my account. I would just like to say that this was a very big mistake, as I wasn't even aware that I was busy downloading images that were not in my chosen plan to download. I used this system once when I first signed up for a monthly plan and I never paid for any extra images, therefore I assumed I was doing the same thing I did last year. I would like to reverse this transactions, as we cannot afford to pay that much for images at this point. I am willing to give the assets

Hi,Last night I started the process of licencing and downloading 34 videos.  27 went fine, but now if I try and licence either within Premiere, or direct on the Adobe Stock website I just get 'an error has occurred' - nothing more.  Payment details are all fine, I have logged out, logged back in again, but I am simply unable to download any new stock video.  Any ideas? Deadline to deliver video today...ThanksCraig

Ooooh my God! Unbelievable. Your system is stealing money from my credit card.  I have no active plans since last December.  Please go check my account and refund me please asap. I wait for your answer. Thx     (Moving to Get Started by Moderator)

While perusing images for a potential campaign, and in an effort to save previews of those images to my library, I accidentally licensed 8 images. After 3 images, I realized I was hitting the wrong link, and thought I corrected my process. However, upon reviewing my library, I see I inadvertently licensed a bunch of images that I don't want to own.So I looked through the forum and found several instances of others encountering the same or similar issues. And in most cases that I read, they were credited for their mistakes.how do I unlicense something that I purchased accidentally?Accidentally licensed a photoIs it possible to unlicense an image I did not intend to purchase?Issues with UI - accidentally licensed 3 imagesI have accidentally licensed images in my LibraryI contacted support via Live Chat and was told that licensed images can not be unlicensed nor can a credit be issued. I understand why licensed images can't be un-licensed, Adobe has no way of knowing if I downloaded the i

I had been a contributor to Fotalia which is no longer available since Adobe Stock bought them out.I cannot access my account.  When I try to login to lync photos to Adobe stock I get this message  "the selected account is already in use".. Yes it's in use by me.  Help I'm stuck.  I can't see my photos.I go to Adobe stock, login and there is no history of my downloads that I've download and sold.Thanks 

I too have accidentally downloaded two videos!  I will not use these as they are not what I wanted.  AdobeStock_194749898AdobeStock_122929253I will delete the files as soon as I hear back. Thanks in advance!Kim

I accidentally clicked on "license" on an image while scrolling ( #284521027). I am hoping I can get my image credit back. I haven't been able to get ahold of anyone on chat or the phone so I am trying here. Thanks!

Hi,I accidentally licenced an icon pack (ID: #275949300) today (24/01/2020 09:41), is it possible to remove it from my licences and refund it?There was no confirmation button and I accidentally clicked Licence while trying to click elsewhere.Thank you and have a nice day.

Hi Guys,I hope someone from Adobe is able to clear this issue up for me.I'm a writer and want to use Adobe Stock Images for my e-book, print-on-demand book, and website for my books. I can see that the Standard Licence allows for up to 500,000 copies to be produced and after that, the Enhanced Licence is required to go over the 500,000 limit.It would be great to get over 500,000 sales for one of my books! But being a realist, I know that my sales will be way under 500,000 copies. So, what I can't find a clear answer to in the Adobe Stock T&Cs, is will the Standard Licence cover an image up to 500,000 copies that I can use on the cover of an e-book, print-on-demand paperback book, and my website, or will I need the Enhanced Licence, as from what I've read in the T&Cs, the Enhanced Licence is required from print-on-demand paperback books?Thanks in advance for your help with my query.Best wishes,David

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Does it cost to sell on Adobe Stock as a contributer?   [Moving from generic Start/Help forum to the specific Program forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

I have found one my photos used to decorate the entire wall of a public building and I have confirmed the 'licence' was purchased from Adobe.  Who do I contact to find out if the licence purchased gives the graphic arts company the right to use the photo in this way please?  I have read so much of the licence guidelines but still cannot work out if this particular type of use is a breach of licence so need some help please. regardsPam

I wanted to try out adobe stock and got the trial package.  In August 2019 I started my maternity leave and I completely forgot to cancel the subscription.  I have only used the adobe stock once - the same month that I applied for the trial package.  Please dont keep taking money from my account - I would really appreciate it.  Canceling the subscription was the last thing I had on my mind with a newborn.  I would appreciate it if you could stop debiting my account.  Please do consider my request.   At first, I did not understand why I was being debited... I ignored the part where it said I had to unsubscribe.  So sent an email to adobe store manager but this was not delivered.  I could not find another email address.  It was just today that it dawned on me that there HAS to be a way to communicate with you guys and I googled Adobe complaints. I urge you once again to consider my request.  I have only downloaded 2 pi

hi!please do you know, how many photos can i upload per month? or week?so i had uploadet 180 photos in 4 days. and now i can't upload pics...i look forward to your anser, thank you!with best regards,bettina  

I cancelled my Adobe Stock subscription but I am still being charged. Is this an oversight on your part or is it deliberate?I would like you to refund me and confirm that my cancellation has been accepted.

Please cancel the registration on the ADOBE  STOCK. It is impossible to do this on your own, contacts cannot be found.

Hi,I bought a AI file, but can't open it.Adobe Illustrator freezes at opening the file.I tried to do conversion to PDF and PSD, but it also fails.Maybe it is possible to send me the file in PSD format?Gr. Joachim#184755490

I can't cancel my Stock plan. I forgot about the trial and I noticed I've authorised a payment today. I can't get by that 'update your payment details' issues. Please help, thanks!

 I tried to get adobe support to answer this question, but to no avail - was put on hold for 2 hours before I gave up. I was trying to find out if I can get the following images in PSD layered files instead of one flattened image that I can't edit (or can't easisly edit). I need to change the backgrounds to my client's corporate colours. I know they have these images separated as I see different backgrounds for the same image on the adobe site. But like I say, I gave up on chat support as no-one got back to me. So I'm asking the community for help. Otherwise, to hell with it - I'll go somewhere else. The images AdobeStock_267279355, AdobeStock_62335499, AdobeStock_40254104 are on the adobe site with different backgrounds yet the downloads are all flattened images. Why can't they be layers so I can edit? Makes their 'stock' site a little bit useless if ask me. Anyone else know what I'm talking about? Please help  

Hi, I am from Spain and I got Adobe Suite.Does anyone know why I cannot purchase any video in Adobe Stock? The message I received says: "Is not possible for you to buy a video online. Please contact your closest Adobe distributor"Does anyone know the reason? or How to solve it? Thanks a lotAlvaro