Stock

Hi there,I have used image previews on a clients staging website. I have accidentally deleted the original preview files, and so do not have any #id or filename to assist my search. I am unable to locate in Adobe Stock’s search… is it possible to identify these images? Many thanks

Hallo,ich habe nun mehrfach versucht ein Bild zu lizensieren und es wird mir wiederholt ein Fehler hinsichtlich der Zahlungsmethode angezeigt. Es heißt, dass ich meine Zahlungsinformationen ändern solle, wobei die angegebene Zahlungsmethode für mein CC Abo ohne Probleme funktioniert.Leider bekomme ich keine Art von Support weder Telefonisch noch von den "Hilfe" Ressourcen.Danke,

Hi, happily I have 5000+ photos accepted at AS, but sometimes I get a rejection which I don't understand. Like these pictures.Maybe someone can help me to understand why these were rejected. Reason of rejection in the caption. Thanks.Laurens 

Hi, there. I previewed two Stock photos by the same photographer, for use as a magazine cover(s) that's 11" x 13". I could not tell in the previews that both photos were out of focus. If I were using the photos at a smaller size, it likely wouldn't matter. But I cannot use the photos at 11" x 13" and need to return them/receive credit back for both.At only 10 photos available per month, 2 out-of-focus, unusuable photos is 20% unusuable photos for the month. The photos are: 239898186244519938Thanks for your help.    

I've just had this image rejected for "Image Quality" and am confused. If judgement is that it's either a crappy image or that it's been poorly processed, I'll take that ... but might it have been quickly judged as 'out of focus?' The submitted file was much larger and within required size specs. I'd appreciate thoughts from other members. Thanks.

I accidentally licensed an image while scrolling. #216616266Can someone reverse this?

Hi there I would like to make sure if I understand correctly. My question is:If I buy a standard licneced image of a man with a backpack and remove the backpack and replace it (in Photoshop) with one of my own backpack designs is it allowed? And am I allowed to use the new composite in my on line shop to show off my backpack?Thanks Martina

Hi.  I am not able to open this image file in any program. If the file is corrupt, is there any way to get a non-corrupted version? https://stock.adobe.com/images/cross-country-ski-and-roller-ski-men-women-senior-children-vector-silhouettes-collection/164313355?prev_url=detail&asset_id=164313355 thanks, Carren

I signed up for Adobe Stock as a trial and now I want to cancel.  I don't see an option to cancel and it's telling me to contact an administrator or IT support.  If anyone has any advice for how I can cancel this subscription, it would be greatly appreciated.  Thanks!

There isn't a button to cancel my subscription - please can you cancel it. Thank you.

I am a freelance designer and my customer has shared thier image library for a booklet I am putting together. I believe they have already licensed the images - How can I get the high res versions in place of the watermarked versions without buying them myself? Do I need the client to do something special on their end to allow me full access?ThanksSusan

I have the same problem. I just wanted to buy a simple image. I don't have Illustrator. How can I get the image AdobeStock_157294684 as a jpg or png?

These pictures where rejected. Pls i need help on how t get them accepted.     RegardsAndrew

Hi,Posting on the forum since I cant seem to resolve this using Chat.  I have had adobe stock subscriptions previous years without any problem.  Last year, I cancelled the account since I didnt have as much graphic need for it.  Recently, I found myself needing to download stock images again so I signed up for the yearly subscription and in July 3rd, the first payment went through (Order ADB066588045) but no credits are allocated on my account and every time I want to download, it asks me to buy the subscription again.  When I go on manage account, it says that I have a monthly subscription for 10 assets per month for $29.99.  I have contacted the chat help several times and they said that they have escalated it and to just create new accounts, sign up for trial so I can download images - which I did!  But I dont want to keep doing this as Im afraid that I will not be able to cancel in time and get charge twice.  So I kept chatting and all they keep t

I licensed File #:  254169973 .  How do I seperate in Photoshop. I only want to use a few of the flowers on a project.   Please Help I am super New.   Thank you   {Thread renamed by moderator}

please let me know the reason for why my photo is declined for technical issues...

My release form keeps getting rejected and I don't know why. See attached. All the information is there?

I submitted a version of  the attached photo and it was rejected because the sailboats in the foreground were recognizable private property. As you can see the sailboats have been cropped out. This version rejected also.  The company names on two of the downtown buildings was not mentioned as a problem. Every building that can be seen from water is in this photo. Not concentrating on any one building.  Just looking for some clarification. Is it the names on two of the buildings? If I blur them out would that be acceptable?  Thanks,Henry Jorgenson

How does one secure an amendment to the stock license terms and conditions in order to comply with customary film/TV distributor requirements?   Specifically, I need the license to be modified such that Adobe waives any right of rescission or injunctive relief with respect to the licensed Work and the program into which the licensed Work is incorporated, and want to be sure that the rights in the program featuring the licensed Work may be freely assigned. The customer service team were at a loss to answer this question.

Hello,A couple of days ago I transferred my fotolia account to Adobe Stock. My library has been successfully transferred but I am missing my credits. There were around 25 Credits left in my fotolia account but now the balance of my adobe stock holds only 5.I've been trying to get in touch with Adobe/Fotolia via the phone number which was released in the newsletter (which said there were big issues with the transfer). Unfortunately, I was unable to speak to a person since they seem terribly busy.Thank you very much in advance,Jochen

"The illustration contains an illegal operand. Offending operator: Bd"Is the file corrupt or is there a way to get the image to open so I can use it?I just purchased the free trail for Adobe stock and tried to download my first image without success. Not a good experience so far. Support and sales is not very accessible either. Left a message for sales.

It won't let me enter new card details to reactivate

Hello!, I work for an organization that has licensed over 1000 images. I find scrolling through the purchase history on stock,adobe.com to be an unintuitive way to navigate our business assets. Can I create a new library and have all purchased assets populate from Stock?  

Just purchased 5 Adobe Stock photos however 1 of them was empty when I open the AI file.  What should I do ? Photo ID # 175667639Author: sa6kaaPlease kindly help. Thanks

Hi there, i try for free the plan and i forget to quit, i have alredy pay a month, but i dont need to use a plan for a year, how can a cancel please ?