Stock

I have licensed this file but keep getting a FILE NOT FOUND message. I have tried opening it with Illustrator with no success. I need to be refunded for the license lost. Please help!

Please help me.I bought the file in object, but I can not open it in illustrator.Could you check the file?Thank youRagardsFabio

I started the one month trial of Adobe stock without knowing what it truly was and was never told I was paying for an annual fee. I have a student adobe creative cloud account that my school pays for and so when I follow the guidelines on adobes website to cancel my subscription, it says I have to contact an administrator from my school for help and will not let me do anything else. I contacted my school admin and they say if I paid for something they do not control that and to contact Adobe for further help. I have emailed, called, been left on hold for hours without receiving any help or ANY RESPONSE back. I am a student and can not afford the $30 that is taken out of my account every month for a thing I do not use just because Adobe will not answer me or help me. I have been contacting them since April without help and want a refund and to cancel my subscription. ANY help will be amazing

I also noticed today that my account is no longer showing that I have any images available.  I have a yearly InDesign subscription that includes up to 10 free images per month, and allows up to 120 to rollover, and when I logged in today, I am not seeing any (I had between 75-90 left to use).  I have tried logging in and out, and that did not help any (I logged out of creative cloud, and from the online account, and neither solution worked).

Hi,I was in the middle of licensing a couple of images, when the website did not react to my actions. I then clicked on license again and it worked fine. But then I received a second confirmation of my licensed image, so I checked my account and saw the same image licensed twice. Image ID is 134828113Since I only need it once, could someone from support please help me?Thanks!

My Adobe Stock account consists of assets from multiple collections... is there a way I can download my own library so that I don't have to sort all of the assets on my hard drive?

Hello. I have a monthly plan where I get 10 images / month.Do they roll into the next month if I don't "buy" all 10?E.g., I only used 1 image in May, does that mean 9 extra from May have rolled into June?Or is it a "use it or lose it" situation?Thanks!

I have bought three vector file sets: e.g. FILE #: 243285189 clearly marked vector illustration.I saw earlier discussions on this subject and managed to make a copy in Illustrator - but i still cant open it.Very frustrating! Can you help please?[Moved by moderator from Illustrator to Adobe Stock]

I accidentally licensed and image. File #: 21498162 I meant to look a the contributors profile and licensed the image accidentally. Any help reversing this would be greatly appreciated.Thanks,Kyle

I want to immediately close my Adobe Stock trial account. I had no idea things with Adobe are so deceptive nor that nothing good is included in the yearly plan, all the good stuff costs a ridiculous fortune. Please close my Adobe Stock trial account. I will have no use for it and I do not intend to pay for anything added to My Library. I can find no other way of contacting Adobe for the cancellation. Chat never answered after a half hour so I gave up. Thank you

Hi, I'm currently designing some props for set decorating in a TV serial... Am I allowed to use standard license images for this purpose?Many thanks in advance.

Hi. I have a plan with credits and downloaded a number of videos (all in .mov format). All play except video 206135476. I am trying to view it on a Windows 10 computer. I get an error message saying "unsupported file type" and "missing codec", yet all the other .mov videos I downloaded on the same day play without error. Any suggestions? Could the specific video be corrupted? Thanks for any help. Craig

Hi Folks, what is the maximum amount of stock images one can accumulate?

Hi,Not sure I correctly understand the terms of Standard License.I have an Adobe Photography Plan and 10 free Stock images.Can I use an image as part of a music CD cover design and CD print itself, considering I am doing the work for the artist and that the image will be altered (like adding extra photos on top of it, etc)?The CD selling copies will be way under 500.000 copies (most likely, thousands) and will be freely distributed. My work will also be probono (no charge).Thank you,Razvan

I just used a stock image credit for an Ai file, and the main element on the stock image is NOT vector, but an image. I was under the impression that this was against the selling guidelines with Adobe? File is linked below. The fan background of the file is an image. Completely misrepresented if you ask me. How do I report it and get my credit back? The file is rendered useless to me, as I need to change the colors drastically to serve its purpose within Illustrator. Thanks!  An Art Deco Wedding Card with a Gold-patterned Background. - Buy this stock vector and explore similar vectors at Adobe …

Hello Adobe and forum,I just tried to purchase a 150credit package for Adobe Stock.After clicking "Sichere Bestellung aufgeben" (it's German), I got a red error message at the top saying payment could not be confirmed and I should try again with different credit card information. I tried several times with different card info and paypal accounts. Always got the error message.How can I buy credits?Thank you for your help.Edit:I just went to check my Paypal account and saw THIS!This is definitely not what I wanted. Nor was it in any way clear that my order was successful. On the contrary - the error message (which I did not record) clearly stated, that something went wrong and I should try again. I'm slightly irritated now, as this is something I'd expect from a fraud website, not from adobe. Please help me fix this.Message was edited by: Daniel Schreiber

Hello Adobe and forum,I created a new account after I clicked on "Get 10 Free Adobe Stock Images Start Now".I entered my email, payment info and validate the form.Once logged into the site, I had a message telling me that I was going to receive an email asking me to create a password.After about ten minutes, I was disconnected from the site, and I still have not received the email that will allow me to validate my account and creates a password.I had to create another account directly via Get an Adobe ID to be able to post here (something I should have done with the other account).But I can not access my account, cancel or do anything, but adobe have my banking info for next few months.Can someone remove this account, or cancel the subscription?Thank you for your help.

Hi there,very simple question, please do not post the link on the Adobe docs (please). I have a magazine under 500.000 copies that will be sold at a X price.1. Can I use the standard license to put images within this magazine?2. Have I to buy an extended license for using an Adobe Stock image on the cover?3. The license I'm buying for the printed copies is valid for the digital copies of the same magazine (the digital version of the printed one)?Thank you, K.

I started the free trial unbeknownst to me that I won't be able to cancel it immediately. I don't want to get charged at the end of the month. The trial says "Annual plan, paid monthly". Am I gonna start getting charged $30 for the plan??

I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.I specifically purchased it to use various elements from it.

Hi, I was searching for some stock icons and adding ones I was interested in to consider to my library. I accidentally licensed one that I'm not even interested in. can you unlicense it and credit me? The file is Set of logo design templates - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock Thanks so much!Adobe Stock​

Hi,The fotolia account associated with my Adobe account belongs to a friend and it was accidentally synced to my Adobe ID.  How can the fotolia account be synced to a different Adobe ID?

Hi,I have a whole brochure document of preview adobe stock images that i now wish to purchase and license.Does anyone know if you can license all images in a document at once or is the only way via the links panel anddoing it one by one with the shopping cart?ThanksAlice

Morning,I am an artist and I have been asked to create some work for an exhibition. I am therefore searching for some reference images to work from. I love the quality and clarity of Adobe Stock images and would like to know if the images can be used as an artist reference? I have read the information about not being able to directly sell the image printed onto products but I am unsure about the rules on paintings being created from the images. There would be one original painting that would be sell-able and then potentially prints of the painting for sale as well.I would assume this is not possible but wanted to check Many thanks!

I accidentally licensed a photo when I was looking at items in a search. Is there a way to unlicense?