Stock

I just accidentally licensed a photo. Is there a way to undo this now? Thanks for your assistance!216899155

HiI was using my 30 images credits I’d complied after signing up for the supposedly free trial and ending up getting charged &119.97.I was planning on using them before unsubscribing today as I understand I lose them once I unsubscribe.I had my photos picked out and only got to downloading/licensing 11 out of 30 photos when I started getting told Iz would be charged the full price and there was no trace of my photo credit.where are they? What happened?I want them back and I want to unsubscribe before I am charged another $39.99 for a trial that was meant to be free.Otherwise you can refund me for the remaining photographs which would be nearly $79.98 minus one photo.Let sort this out before the next subscription charge.  I have tried calling and it never answers and there is no contact email on the site and ai can’t get through to the chat. This is the only help point I can find.thanks for your assistanceJoanna

HelloI licensed the motion graphics template "Foliage Wedding Titles 2" from "CG Vibe" (Number 186550995). However, as soon as I try to render a clip with that template inside, Premiere stops working.I already tried:Reinstall Premiere Pro CC 2019Updating all drivers to newest versionUse of previous Premiere versionsClose all cloud/antivirus/background servicesCreate new project/new sequenceSo I really tried to fix that problem for hours, without luck. Is there one more thing I could try? If not, would it be possible to return the license (so I could try another one)?Thank you for your help!

The ai-file nr. 97268161 can't be openend in illustrator. Illustrator crashes every time. Thanks for your help.Best RegardsOK

I want to cancel my free subscription. Its going to be charging my credit card today, but I'm trying to cancel and I don't seem to be able to to so. Please cancel it for me, I have downloaded some images for college and studying purposes. I've also tried to use chat but nobody answers me and there's no e-mail I can find to contact support. PLEAAAASE. I cannot pay for this

I have tried twice with same (bad) results to download ai file #149729640.It downloads as text in an unknown language. It makes no difference whether I try to open it in illustrator or place in illustrator or InDesign.I did see other questions on this and apparently it is a corrupted file, with no fix on my end.Adobe moderator, if you see this, I would appreciate it if you could credit my Adobe Stock account for this download.Thank you,M Spurlock

I licensed 2 files (196421993 and 93094041) to find that these images were only partially vector.   Can I get a refund on both of these?

I just downloaded a vector image containing "maps of Europe" and they are of poor quality - I cannot use it for my work. How can I return it and chose another picture and how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.This is a part of the image... AdobeStock_81602729Please help! Thanks.

I was recently billed $36,29 for my second month of service. I got the first month free. I have not downloaded any images yet. I would like to cancel because I will not be reimbursed by my employer for the service.  I read on your website that if I cancel within 14 days of the second billing cycle for this type of membership (first month free), I won't have any problems with cancellation fees. Thanks.

I would like to cancel my free trial of adobe Stock , however i can’t access to it , because it says “you’ll be able to manage your plan shortly.

I'm also having trouble finding the option to cancel my Adobe Stock free trial.   It doesn't show up under my plans as per the instructions.

Hi!I started my Adobe Stock subscription last month, but only used 2 of my 10 images thinking I could save the rest for use later. A month later, it looks like I got 10 new image credits but the 8 I had left are nowhere to be found. Shouldn't I have 18 images total left to use?What is going on? I feel ripped off.

In den Lizenzbestimmungen heißt es:"3.1 Allgemeine Einschränkung. Dem Kunden ist es nicht gestattet:(A) das Werk auf eine Weise zu verwenden, die es einem Dritten ermöglicht, das Werk als eigenständige Datei zu nutzen, herunterzuladen, zu extrahieren oder in sonstiger Form darauf zuzugreifen;"Wir kann ich ein Adobe Stock Bild auf einer Homepage hinreichend schützen. Grundsätzlich lädt das Bild doch jeder Brower herunter und auch wenn ich zB Sicherungsmaßnahmen (wie zB Ausschalten der rechten Maustaste) ergreife ist ein absoluter Schutz nicht gewährleistet.Bedeutet dies, dass die Bilder im Ergebnis doch nicht auf einer Webseite genutzt werden können? Wie kann ich mich gegen einen Fremddownload hinreichend schützen, um nicht gegen die Lizenzbedingungen zu verstoßen?Vielen Dank im Voraus

I have a standard licence for an image I would like to use on the cover of our non profit magazine. It is distributed to no even close 500,000 people and is not sold. Wondering if I still need to purchase an extended licence? I've read both licence terms and am still concerned about the distribution terminology used. Any advice would be great, thank you.

When I want to download a stock template and i click "download" it says "please wait" and doesn't change from the continuous blue circle. I've tried everything and I do have the official paid for creative cloud.

I purchased 146064361 and it is an embedded image instead of an Illustrator file. I can't use it. How do I get the image credited back?

Hi,I have purchased this item (AdobeStock_86982732) and I can't open it. It seems it have some problem.Could you help me?Thank you,RegardsLuis

This is my first day on photoshop and I accidentally downloaded and image when I clicked on it to look at it.  I don't see a way to reverse this.  Can this image be returned?

Hey,ich habe heute Fotos lizensiert und danach runtergeladen auf mein PC. Dabei stellte ich fest, das ein Foto sich nur über Firefox öffnen lässt und ich kann es nicht in Fotos speichern, somit auch nicht aufrufen.Idee??LGAlex

I am trying to download Adobe Stock templates, it seems like it is downloading but never completes and files are nowhere to be found. Could it be that my organization did not grant us access to the Adobe Stock and if so should it not notify me that I do not have access? Please assist!

Just a few months ago, I purchased an Extended License image to use as a logo because I can see some other images that has "Name of Company" (a place allowed you to type in your company name). I thought I can use this as a "logo". Recently ... out of curiosity I was reading some of the discussions in the forum and found out that I cannot use it as a logo. Good thing I have not used it to print business cards yet. Called customer service via chat online and he said that it cannot be refunded. And he said at the end of the conversation, "Sorry for the inconvenience." (twice) I have been a faithful member of the Adobe Stock for a few years and I do not appreciate their customer service at the end. Because of this, I cancelled the subscription so I can use a different stock photo company.

I am missing my credits/ money from the transition over to Adobe. Where are they located?

Hallo in die Runde! Nachdem ich jetzt bei Adobe gelandet bin und keine ZEit habe, hier erstmal stundenlang zu lesen... Ich habe einen kleinen Account mit Bildern. Die Erlöse hieraus nutze ich, um ab und an mal für einen Auftraggeber ein Bild oder zwei zu kaufen. Jetzt die eigentliche Frage: Ich klicke ein Bild an und will es wie bisher mit den eigenen Credits kaufen. Geht das nicht mehr? Ich habe nur die Option zu einem für meine Bedürfnisse horrenten Betrag Credits dafür zu kaufen oder ein Abo abzuschließen.... Wenn das wirklich so ein Dummfug ist, dann war es das für mich mit dem Shop. Danke für die Hilfe.

I licensed a vector image through Adobe Stock and it shows up in my AI library just fine, but when I put the image into the document, it is not a vector but a raster. Help!

How can I remove a license that I no longer use now?