Stock

   Hi, I ordered video: FILE #: 208162975 by mistake. I cancelled it downloading.Please can I be credited.ThanksSimon

Hi, I'm Jay. I have the same issue. Can you cancel my 10 assets a month plan and get my money back, I've made a payment of £23.99 already. Thanks

I'm in the safety industry (OSHA, NFPA, etc.). My safety searches return international results. How can I keep my results to US based images? Is there a language option?

I tried to search "American Football" -soccer , but there are still images of soccer in the list. I know its a problem with translations, but there must be a solution for it. Can anyone help me finding the correct search pattern?

Hey guys,it feels like i have to write 100 mails to the support to get a serious answer, i will try here again.I want to buy a logo, but want not only the extented license, need the copyrights for this.So i wrote some mails but the answer was:"We apologize for any inconvenience but we do not provide contact information of our members. Unfortunately we are not allowed to send them any type of messages or requests either."What is the reason that I can't make contact with the seller?We fly to the moon and back to earth, and you wanna say me its not possible to contact this seller?? Come on guys, that can be your serious answer.... I love adobe really, and now I am just sad about this not really serious answer. Please support me guys.Thanks for attention kind regardsJura

What is the fix?  I'm still having the issue?  This is what I get when I click download or nothing at all:

I want an enhanced license for a stock video shot, and the enhanced license check is greyed out at the bottom. This may be a really basic question, but does that mean the enhanced license is included, or does the greyed-out check indicate that the enhanced license is not available for this piece of media?

I downloaded 28156348 - a ton of silhouette icons - and when I open them in Illustrator, they don't look right.  OR, maybe that's what they are SUPPOSED to look like?  I had no way of knowing they would looks this way though if that's the case since they are so small.  Please look at the attached photos.  One is the original file when opened and the other is at 34000%.  Notice the square wheels on vehicles?  ...the square basketball?  That can't be right....I'm more of a Photoshop guy than an Illustrator guy though, so maybe I'm doing something wrong?  Any help (or refund) would be appreciated.  Thanks!

Hello everyone.I googled my name, and i run into a website called Europoster. They print posters from our original pics. I think they buy our pics on Adobe Stock (since the sample pics are with Adobe Stock watermark) and than they resell canvas with our credits but without our permission. I wrote to Europosters asking to remove immediately my pics, may I suggest to do the same and make a search. Is it possible to do something? I do not want that anyone could resell my pics, since I do sell canvas of my pics too. Is it even legal?Thank you,Roberto Cosentino

So, you're saying that a semi nude couple photo be used just like it is on a steamy romance cover? And if so, why is a photo you can buy if not for a romance cover?

Hello,I accidentally clicked download when I was looking at photos. Is there a way to undue this? My subscription for the asset was running out today, so if you could undue that and give me time to choose a new photo that would be great.Thanks,Amy

I am looking to download an .AI file from stock and need to send the layered file to an artist. However, I do not have access to Illustrator. I am getting an error message in Adobe Acrobat when attempting the download. Is it possible to download a layered file in order to just email it to an individual with Illustrator?

Hi,I did the free trial month - but had issues cancelling it.I now managed to cancel the subscription a few days after the trial - accepting to pay for another month.But now I need to pay 50% of the annual fee just to cancel????Are you serious?

Hola, no entiendo cómo funciona Adobe Stock ¿Puedo descargar las fotos que quiera si tengo mi plan de todos los programas de Adobe?

Hi,So I thought I had cancelled my Stock membership as I found I did not use it as much as I thought I would during the first month, so it wouldn't be worth it for me to pay.But it turns out I did not.I just had the money taken out of my account, on a Saturday, and have cancelled the subscription. Is there any way I can get a refund on that?I really don't want to use Stock right now but would want to use the CC in the future. But this is a problem for me now as it took nearly all my cash from my account, leaving me with around 2 Euros...I would greatly appreciate if there was a way to get a refund on this month's payment, considering it literally just started an hour ago and I have not used it at all.Thanks,TomPS: I know this is the forum, but there's no support at the weekend...

Hi,I have a subscription to adobe stock but somehow I can't see it in my adobe premiere pro-library and I can't use it to download stock videos.Any idea why?

My card got blocked and I couldn't pay adobe stock fee.I want to add it again but i get an error adding the card. Despite errors, Adobe kept charging me 1€ every time i tried to add my card (8€ total).Can i get refund for that? And i still can't add my card for payment. Tried PayPal, error as well.Thanks.

Trying to search for images and sometimes page not found appears, and when I do get a page of images the next button doesn't work, just reloads the same page 1 of imagery.!!!!!

Can I use a standard license image for a ebook cover that I'm going to publish on kindle

Just downloaded two file's and I can't open , it keep's saying could not be opened file is damaged or use a file format that preview doesn't recognize , I'm on a Mac am I doing something wrong  , what am I missing to make this work .ThanksRick M

I am enjoying my subscription to Adobe Stock. However whenever I do a search I notice that virtually all the images feature white people. Why is this? Don't Adobe think it is important to have a more balanced representation of society?

Dear Adobe Support TeamAs I am unable to find another way of contacting you I am now using this forum. I bought the 1 Year monthly payed Adobe Stock subscription yesterday only to realise that this only gives you access to stock images and nothing else. This is not what I needed and I then purchased the asset I need as an on demand option.This however leaves me in an unplesant position. I did not want a subscription which lasts a year (I did not see that when I bought it) and also I did not want stock images.I have seen that adobe stock customers can get a refund in the first 14 days of their subscription.So I ask you adobe support to please:Make sure that I have canceled my adobe stock subscription (I think I did but I am not quite sure)Refund my purchase such that I do no longer have to pay the about 30 euro, every month until next year.Thank you very much for your timePhilipp Hadjimina

Hi there, I took out a monthly subscription but having used the your services for a month I've decided not to continue. Yesterday I cancelled my subscription but today I was charged for the coming month. On logging into my account today I could see the subscription was still active so tried to cancel again but now get an error message telling me 'there has been a problem dealing with your request'. As your chat is closed and the contact number doesn't seem to work I've come to the forum. Please can you ensure my subscription is cancelled? I've asked my back to ensure the payment isn't processed so a refund shouldn't be necessary. ThanksSimon

I have just purchased what I THOUGHT was a one-off, one-time purchase of a pack of 5 credits. I do NOT want a monthly roll-over.After making my purchase, I went to my account to print off the invoice. I find that according to the account information for Adobe Stock, I now have a monthly roll-over with the next payment due in mid November. THIS IS NOT WHAT I THOUGHT I WAS PURCHASING.Of course that could be my mistake (but I don't see how - please explain), but nowhere on my account page can I find this invisible link Adobe talks about to cancel this subscription. I can't find it anywhere at all. So how do I cancel?Everything on the Adobe site appears to go in a loop. It is the most frustrating morning I have had for quite a long time.Please would someone explain in clear and simple language: HOW DO I CANCEL THIS ADOBE STOCK SUBSCRIPTION?Thank you.Andrew Jones

Hello. I was trying to get the adobe flash player for free for a course I am supposed to take online, I included my card number and I would like to take it off and cancel my subscription for adobe stock. I am not interested in any of this and would like my card to be taken off my account.