Stock

I've tried everything, cleared cache, logged back in, tried downloading from license history and I can't download a thing. I get a TSL settings for this website are out of date error message when attempting to download from the license history. Otherwise, I get nothing, just, "your image has been saved to computer" and then ... absolutely nothing. Help!

I have licensed several images and saved to my library, and it shows that they are licensed, but no matter what the watermark will not go away. Does anyone have any idea why this would be happening?

Hi, Twaritar, I just starting using Adobe stock for 2 days now I have accidentally downloaded two vectors now, and this post was in 2017 and I have seen many other users complained about the issue, and now it's 2018, this problem still not solved, which makes me think about after using up my credits should I continue my plan here or not.Could you let me know what is your product team's reply and solution about this? Or at least help me get my credit return?Bests,Elly

I have!  I would!  This is the WORST customer service I have ever encountered.  The wait times are absurd, and then, if you can't fix the problem, to go through that again every time you try to call or chat - crazy.It seems if you have a monthly account,they treat you a lot better, with absolutely no regard for customers who spend thousands of dollars on their products, but not for creative cloud subscriptions.  At least when you choose the option that asks if you have a monthly subscription, they give you a wait time and an option for a callback.  Not if you don't choose that option.They should absolutely be sued.

Hello.I've been trying to cancel my Adobe Stock subscription plan, which renews on January 30, 2018. I went into my account, was not able to see the Cancel plan option under the Plans & Products section, nor in the Plan Details page. I've also updated my payment details, but still saw the error message regarding my payment details. If anyone in the community or on staff could help me out with this issue, that would be much appreciated.Thank you in advance!

This was my last day of subscription. I live in Canada but they ended the service at Indian Standard time. I thought Adobe is a USA based company but i dont know that their system work on Indian time. I got an email that my subscription is going to END on PST time. I talked to 3 people and all of them disconnected the  chat to avoid resolving my issue. Each time they said wait and let them check the issue. I tried 6 time to connect again and couldn't able to find a way to start a new session. After my 7th try I connected with a Guy named 'Keshav' and he disappeared as well. They just want time to pass so they can make an excuse to me. I think this is SCAM . I need my money back for all the remaining download.

I didnt see my refund so far.

Hello,I tried to call multiple times, sent chats, and emails. I tried the free trial and then it began to charge me. I realized that and began calling back in December. I do NOT want a subscription! I do NOT want to be charged for another month. I would like someone to answer the phone or respond to my request to cancel.

A couple weeks ago I had 70+ credits in my Adobe Stock account.Now they all seem to be gone.What happened????Can I get them back?I just checked checked my email and don't see any notifications that the photo credits I paid for would be taken from me.

Hello   RE: Reopen my cancellation<removed by moderator>   I just made cancellation but this was mistake and pls. renewal my Adobe Stock again.Thanks reply me asapAlex Tamaki

Come mai se l'importo pagato per una singola immagine comprende l'imposta (€ 9,90 + € 2,20) l'importo dell' IVA non è presente in fattura?

Hi Support,I have purchased a license for image #140495253However when placing in ai i get the following error message.Adobe Stock​Please help.

Got a serious bit of bother here chapsMy credits are not being recognisedMy licences are all up to date and payments currentCan't get onto chat for Stock - just get community option (even though all subscriptions current)Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hourI've missed a print deadline and will lose the job if I can't sort by tomorrowAnybody help????

Hi. My subsription was canceled last year but i had several credits remaining and i was using them as i needed them. Today i noticed that my remaining credits are gone and  i didn´t received any notification at all.​​I would like my credits back as son as posible, how can i get them back? I paid for them, and i´m assuming they expired. I understand that credits have an expiration date, but really i wasn´t notified in any way that this date was near (iStock does send an email notification, why dont you people?). I really really really need those credits back. I hope there is a solution for this, taking in consideration there was no notification from Adobe about this matter. That is a bad service. By the way, it is pretty difficult to get real help from you guys (Adobe), this is just a very bad customer service. You are getting very over confident, just saying.​​Greetings!

I canceled my subscription but I have 15 credits left, can I use them?

SO I have this question also, if I use an Adobe image for a book cover, non-fiction, no humans no places on it, it can be used right? Because the content of the book is the value to the product and not the image?

Hi, I only want to know if I can use with this free version from 10 free photos for download in private and for my business and in my social networks...??? Thank you for your fast answer!!!

I have some images from the Adobe stock but it's still got the watermark on!These were purchased on the seperate computer but were shared to my creative cloud. Can someone help?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

I had the same question. I didn't find the official "legal terms of use" helpful in answering this specific use question.

Hello!I just cancelled my account and I want to know when should I get my refund?This is my Invoice ID:[Removed ID by Mod]Happy if you can help me out.Thank you!

This is never been fixed. Your company is a shame.   Today MARCH 2018 I opened a ticket. I have been waiting for ages and then, the very moment I had to check my work, I get back to the support chat and it was closed because apparently, they waited too much. Now the above story brings the following questions (to anyone that has a minimum understanding of customer service and user experience): 1.  Is it really possible that what is SUPPOSED to be the number one product for designers and innovators has the WORST EVER customer service and user experience? 2. Is it really so clever of Adobe to think that, given all the awesome alternatives to the Adobe Suite popping up daily (I am moving 100% to Sketch for example after the awful experience with shady Adobe marketing and sales dep), to have such a ridiculous customer support system? When even the most beginner entrepreneur knows about the value of a lifetime customer? Gosh, this is the most shameful customer support and membershi

I am shocked and so embarrassed that Adobe is based in San Jose where I spent 10 years of my life and where most of the companies there at least attempt to be decent. I signed up for the free trial month of Adobe Stock even though that only allowed me 10 photo downloads, but it was to get me started and see if I liked the service. I made the mistake of coming to cancel the service 1 day too late so I had to bite the bullet and allow payment of 36 euros for another month but I wrote on my calendar to cancel it 2 days BEFORE the next month was up.So that is today only here is the surprise: it seems since I went into the first paid month that I am obligated to pay for a FULL YEAR. I had read the small print before the trial and I have re-read the small print now - it is not clear! Adobe should be ashamed of taking hard earned money for nothing. If I cancel now, I will have to pay 180 euros and I will get nothing. Now that I am on the cancellation page it is clear.I feel cheated and will N

I have found this same problem, Items need a better explanation before purchase, I have downloaded a few that have a jpeg in an Ai file, there should be a way to comment and give feedback on usability of images. Or at least flag up content so other users know what to avoid. there is just no communal aspect to Adobe stock. even a preview of layers would do. Anything like this.

Hello, On my adobe stock account I had 9 free photos left and I was trying to license a photo and it charged me for it when it was not supposed to.  It's file number is 52700035​ I would like to license the photo but I just don't think I should have been charged. Thanks

HiI have recently bought two images through Adobe Stock using up 2 credits - one downloads, opens and works perfectly, and the other doesn't.The image that isn't working is here:Heart and circulatory system - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock The item number is FILE #: 48275611The error message I get when I try to open in Illustrator is: "The operation cannot complete because of an unknown error." - which isn't very helpful!Looking around the forums I've seen this post - Re: AI 2017 Won't Open any new files This seems to be the error I am experiencing - is the image in question corrupted?The other image I bought works fine from the same source - so I'm not sure what the issue is. I'm using the latest version of Illustrator. ThanksJon