Stock

Hi,The following file I purchased the license for does not open in Illustrator:https://stock.adobe.com/de/images/littering-garbage-around-the-trash-bin-on-the-street/118034890?prev_url=detailHow can I get a credit back to my account? I would then get myself aDownload replacement file.best regardsTina

I have 19 images in adobe stock.. When I cancelled my membership are the images gone? Or how long can I use them? Thanks!

I purchased this 3D item 187362789   and it won't allow me to place a decal on its surface. Its most likely a UV error on the model. If this can't be fixed, please can you credit my account back the £15 I paid? Thanks.

I just noticed a charge on my credit card for Adobe Stock however I never signed up and only have a CC Free Membership.Please fix this.Sam

Hello, I am unable to purchase video credits for my account (akil_ja): "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you are still unable to place your order, please contact Learn & Support for assistance" I am using a corporate credit card and when I try to update the info in my profile it says the: "There is a problem with the card information entered here. Please enter a different card or contact your bank." The card worked fine for my subscription so I'm not sure what the issue is. Looking at the forums it seems others have experienced this issue and your staff were able to get it resolved. Please advise.

Hi,I want to cancel my subscription on Adobe Stock, but when I get into Manage Plan de "cancel" option doesn't appear. Any help so I an cancel the plan before re-biiling?Thanks

This artwork jpg has a misspelling#22883308How do I get a credit back. 

I am a long long time user of Adobe, and recently got a membership to Stock. I have loved it however...after spending hours and hours on a project, saving previews to a library and going over them with my husband...i had two images left available and was going to license two extra images as well. when I went to license them... it was going to charge me and said I have no images left!!!!! I went to my images and apparently I 'licensed' two images that I never wanted. They were indeed images that had been in my search results, but i dont even remember clicking on them much less licensing them. I have no idea how it happened but I have noticed some odd behavior from Adobe stock site. No other site does this... sometimes when i am browsing the browser freaks out and changes pages really suddenly...it will maximize a random thumbnail and then suddenly load a previous page of search results. Its so frustrating when it does this and it drives me nuts. its also embarassing when im trying to go

Hello, I downloaded a background image from adobe stock which is used in another website. If I cancel the subscription, will I still be able to use the image in another website?

Hello,i would like to cancell adobe annual stock subscription.i don’t know how it has activated, I am not using it and money were taken from my card. I want to cancell it immediatelythank you

I have accumulated 65 paid image credit in my account, however I am unable to use them unless I continue to pay for an active monthly subscription.Why is this the case?It seems highly unethical where the user needs to keep paying to access something that is technically already paid for in the past.What are my options?

Once again, I was disappointed with the file. I downloaded a photo of the sky, which looks reliably on the thumbnail, after downloading it turns out to be a poor quality render with visible pixels instead of tonal transitions.image

I had personal accounts for CC and Stock that we wanted to move into my company's Team account to make it easier to manage and to share licensed images with my team, while maintaining my remaining credits.. Shouldn't be to difficult, right? WRONG!!!This started a couple of weeks ago when our IT Admin had me transferred and my individual account was moved to the team. Great, except anytime a team member tried to use a image I had licensed it gave them an error or asked them purchase a license. I tried following everything in Adobe Help and in the forums, and while my team could see the images, they still couldn't access the licensed copy. So, day before yesterday started off by calling in. The hold system said the approximate wait time was 14 minutes, 35 minutes later the call was finally answered. Then we were transferred to several people, finally ending up with a rep name Anushri. I gave permission over the phone to transfer the images to the team account. Then yesterday morning, I h

I have an Adobe subscription. Every time I try to purchase a stock asset at $2.99, I get the Choose a Plan prompt. I choose a plan and then "Good News You Already Have a Plan" - okay great, can I purchase the image now? Nope - RIGHT BACK into the Choose a Plan prompt.What an incredibly frustrating experience, and even crazier I have to come to the forums to get help? That's LITERALLY my only way to get any help with this?

And now you want me to pay a lot of money... please help

Hi Sheena, the low resolution image with size: 1000x667 is definitely NOT HELPFUL!It's 4 times smaller than the Original and you can't analyze if the picture is sharp enough.I just bought a picture and exactly this issue occurred.Unfortunately there is no possibility to reach someone of your support by phone, even if it's provided on the support site.(Unless you choose the option "I'd like to cancel my subscription")It looks like I have to reactivate my fotolia.com account. Their handling and support is far more customer friendly.

Ordered trial and cancelled same day but have been getting charged monthly. Your Customer Care Contact seems to be set up to deter any cancelling. How do I get credit for the past two months of billing. It's easy enough for Adobe to see I never used this after the only day I tried it and cancelled.

The files I am licensing is saying cannot download file. Today is 2/22/18 and none of the files will allow me to save to my computer.

Hello,I'm a freelance designer. I'm creating visual contents (for advertising) for social network platforms for a company and I need to know if I can use my adobe stock subscription to download and use images with the standard license for this purpose.Thanks in advanceAnna

I have tried everything. I need assistance. Trying to buy 8 stockphotos from Adobe Stock - but it won't let me.This has been going on for 4 months now!Adobe is able to invoice me each month, so there is nothing wrong with the creditcard number.Emptying cache, clear cookies, signing in and out... nothing. Please help here.

I have licensed and saved File 117673258 in error, I was meant to save a preview for draft artwork.Is there an option to undo the licensing of an image?ThanksEmma

Bonjour à tous,Je suis souvent déçue de constater que mes fichiers ne sont pas regroupés par séries quand je ne les télécharge pas le même jour.Et pourtant, ils contiennent les mêmes éléments, je les classe dans les mêmes catégories...Pourrait-on avoir la possibilité de demander un regroupement d'une manière ou d'une autre?Lise.

Hi,I licensed file 139016015 and didn't realize it was a .ai file, which I am unable to open.  Is it possible to get this file as a jpeg?  If not, can I unlicense the image since I can't use it?Thanks, Gillian

I licensed and downloaded FILE #: 116082358 but meant to license FILE #: 117164247Same shot, different lighting. Is there any way I can get the correct image?? Thanks!!

plus aucun accès sur le site depuis cet aprèm....J'ose espérer que c'est un bug informatique tout simplement... .... , car si fotolia n'existe plus, et si je ne me trompe pas, il n'y a :Aucun message d'arlerte sur une page encore valide de fotoliaAucune redirection vers une page d'explication...etil n'y a eu ces derniers jours :Aucun message dans la messagerie des contributeurs qui étaient dévoués et qui ont scrupuleusement servi fotolia en respectant les règles et règlement....kazy