Stock

yesterday, I canceled the subscription in accordance with the instructions because it was free month and here comes today to pay unpaid because I canceled subscriptions

Hi, my renewal payment wasn't authorized, but they still send me emails saying that I have to pay. I remember cancelling the account and now I don't  have the option to do it. I tired communicating with them, but the page doesn't direct me to a phone number. What can I do ?

I have tried to chat with Adobe several times now but it immediately disconnects me. Can anyone tell me if I cannot get premium pictures just because it’s a trial? Or is this how Adobe Stock works?

I am a college student, and a Photoshop suscriber. I signed up for a free 1 month Adobe Stock Image trial. It stated that the customer may cancel within 1 month free of charge. After using my 10 free images, I 'cancelled' the subscription. 2 months later, I have discovered that I have been charged $30 dollars a month for this service, which I was no longer using. When I immediately attempted to cancel, I was told that I would be charge $150+ to cancel. I do not know why my cancellation was not processed within the first month, and I am extremely frustrated with this service. When I contacted customer service through the "chat" option (the phone service is not available on Sunday), I was repeatedly offered 3 additional months of the service "free of charge" before eventually being told I would be charged to cancel. I was not sent any emails notifying me that I was being charged for the service monthly. Considering cancelling my entire Adobe account and moving to another service- this of

I also get an error message saying I have to purchase photoshop to edit the image, is this true? I thought I could edit adobe stock purchases in illustrator...This is the message:"To edit this item, please install Photoshop on your computer. If you were trying to place the item, you can do so by dragging it into an open document."When I place the item, it doesn't let me see layers. I am able to greyscale it, but I want to change the size of the tower on the right...Here is a link to the illustration from adobe stock:Adobe Creative Cloud Would be grateful for any help.

I cancelled my adobe stock plan and membership immediately after purchasing it. But apparently it didn't go through or something happened. Becausethe didn't send me an cancellation email and when I tried doing it again the option "cancel" doesn't appear. I've been trying to cancel my account for weeks now, because your are trying to charge me for something that I don't use. Still the option "cancel" doesn't appear. And you're still sending me emails that I have to pay. How can you guys help me with this? Thank you and have a nice day!

Hi,I accidentally bought the $88 extended license for a photo when I thought I was buying the photo individually (which is around $3). I'm sourcing photos for a nonprofit, and I don't have a steady income, so I'm looking for a way to return the extended license that will be only used for one event.

I can't cancel my membership for stock, which I did not intend to keep. Help

Do I have to cancel this free license Stock Foto or goes this automatically ? Because I DO NOT want this license automatically!THANKS FOR REPLY

I have purchased videos on Stock adobe and don't know how to download them to my computer for use. I am trying to have them available on my desktop to place in new website I am creating

Bonjour à tous, Il y a des années de cela, des contributeurs actifs avaient exprimé, auprès des responsables de Fotolia, le souhait de connaître le chiffre d'affaire par fichier. Il semblait à l'époque, que cela serait mis un jour, à notre disposition... Si l'on peut toujours prendre sa calculette ou faire des copiés-collés via excel, cela devient très vite fastidieux lorsqu'un fichier s'est vendu plusieurs centaines de fois ! Personnellement, j'y ai renoncé. Aurons-nous un jour, accès d'un clic, à cette donnée fondamentale ? Merci par avance, pour vos réponses avisées...

Hello,I tried Adobe Stock a month ago and I took one of the ten free images offered by the site.Now I realized that adobe stock took the money from my credit card to activate another month of subscription.I canceled the subscription and I have read that I will be reimbursed for the amount that Adobe has taken.When will I receive my refund?Thank you!

I'm trying to find images of male-only groups of business people on Adobe Stock.In the past I've used the minus sign to omit keywords, so after searching "man business group," I searched: "man business group -woman." My image count went down, but I noticed that I was still getting all kinds of mixed gender groups. So I then searched "man business group -woman -female" and again my image count went down even further but it returned even more females in the mix.In other words, at least in my case, Adobe Stock search seems to be ignoring the minus sign and just adding the additional words as desired keywords.To do one more test I searched "man business group -coffee" and, sure enough, my screen was flooded with business groups meeting over coffee or sitting around coffee shops.Any thoughts anyone?Thanks.

Bonsoirle telechrgement de fichiers ne fonctionne plus depuis trois jours, est ce un bug?

I want to end the subscription of adobe please

I want to end the subscription of adobe please

Hello, I'm aware that the forum is not the best place to start this discussion, but the chat is not active at the moment and the international phone call isn't an option for me at the moment.I signed up for a free monthly membership in December and thought I managed to cancel it before the month was over, only to find out in January that this wasn't the case and got charged for another month.I used up the licensed images available and then tried and suspend the membership, only to find out (again!) that the subscription is still going and that there is a fine to pay to cancel it by myself.During this experience I thought that the user interface for the management of my account had some bug, because certain buttons kept disappearing and reappearing and, ok, English is not my native language but I never had such an issue with a membership before! Especially since this is Adobe we are talking about, and not some unknown company.Please help me cancel this subscription as I do not wish to p

Hi all,I accidentally purchased an image that looked very, very similar to the one I was aiming to buy. Is there a way to reverse this? Normally I wouldn't mind, but I did so for my employer and instead of only using 1 credit to get the correct image I had to use 2. Any help is much appreciated, thank you!!Kat

Hey Guys!I'm starting a new Print On Demand online business. I would like to use A.Stock API.My question:Can I choose which pictures will show on my website? E.g. my client is searching for "flower" and I would like him to see only the chosen pictures of flowers - is it possible?Cheers!

Hi everybody,We need to know which license should buy,we will use a video for a film on the client site and probably we will need to crop it (1 time only)for a Facebook use (mini video on the client page).Cheers

We purchased an extended use license from Adobe Stock images so that we can use this artwork to use on T-Shirts, Mugs and some other promotional merchandise.  We were asked by an organization to stop using this artwork as the colors / concept of this artwork is similar to a copyrighted / trademarked property that belongs to this organization. I have invested lots of money on the merchandise already produced.  Not sure where I stand in terms of being protected by Adobe since the license was purchased from them?  Not sure who to contact at Adobe, their stock website has no support link or info?Anyone ever face something similar that they can shed some light on?We are a very small company and cannot afford to take a loss on the items we've already produced for sale.  Any guidance will be much appreciated.Rupin K.

Hello,I bought photo - extended license for 63,99 Eur. This amount is also on invoice. But you have charged me for this 76,79 Eur. I dont understand why.

Hello.  I downloaded a few stock images, and a couple showed up pixelated when opening them up in both Illustrator and Photoshop.  The previews were good, but the licensed images were pixelated.  The image numbers are below:FILE #: 81609758FILE #: 85535382Am I doing something wrong, or is there a problem with these images?Thanks!

Ciao volevo chiedervi se per un migliore posizionamento delle foto ed una maggiore possibilità di vedere una fotografia è meglio scrivere titoli e parole chiave in italiano, inglese o nella lingua di dov'è stata scattata la fotografia? Grazie

I have the same problem everyone else has been having. I wish to cancel my stock membership, but when I am in my account and click the manage account for stock, it does not give me the option to switch or cancel it at all. Any help would be appreciated, I wish to cancel my stock member ship but keep my cc.