Stock

Hi i can't find the cancel button in my account. I need to cancel my subscription before get charge. This doesn't look right !!!

Unlicense Accidental Adobe Stock PurchaseAndersoncorp:  accidentally licensed #143098691. I deleted the file using a screen in Adobe Stock, but the system doesn't show a credit on my unused images. Is there a way to get a credit for the image I accidentally licensed, haven't used, and have deleted?

That's damn outrageous Adobe. Once my Adobe stock subscription is done for this year, CANCEL IT AND DO NOT RENEW IT.Subject edited by moderator

I was referred to customer care after an issue could not be solved on forum moderator level. However the chat support member simply disconnected with me, despite assuring he would solve the problem. He has not contacted me again and the problem still persists. In addition I have noticed that I am being charged monthly by stock image service by a subscription service. I was not made aware of such billings and I would like to cancel my subscription to this service. Please advise on how to cancel this subscription. The FAQ sections mentions a method but the Cancel button is not there. When clicking the Customer Care option the page pops up with an error so I cannot actually contact the support staff anymore.

Hello,I accidentally purchased an Adobe Stock video. I didn't see a checkout screen (i.e. the purchase just went through immediately) and charged my employer's credit card. So two questions: is there any way to get a refund for this purchase? And is there a way to limit future purchases to only content that is included in my Adobe Stock subscription so that "on demand" purchases are not possible?Thank you!

Hello Twaritar,I have purchased two standard licenses instead of the extended licenses. Please could I get help on this.

Is anybody else having trouble scrolling through the search results in Safari? Since they've changed the site layout a few weeks ago, there is now two scroll bars on the right side of the page. When you scroll down the search results in safari (OSx) you get to the bottom, and then have to hover your mouse over the 2nd scroll bar, click and move it down manually to see the bottom image fully and next page button. Then when they next page loads, you have to click that scroll bar again and manually scroll it up to see the top images. I see this issue on any Mac I use. Not in Chrome, so obviously I can use that, but it's a pain to have to do that for one tool, when the built in search in Adobe programs forces you to use the default browser. I' not switching my default browser since I have other tools that need to use Safari to function correctly that I sue more than Adobe Stock. Plus I think it's kind of silly for a company the size and value of Adobe to have a problem that should have bee

it's not giving me the option to cancel.

I have about 20 free stock photos and would like to download a few videos. Can I use the remaining to download. If not, what is the charge?

Hi,I have 2 credit cards saved into my account.I also have a monthly membership which is linked to one of the cards, so it automatically takes the money from it each month.Occasionally, I purchase images one-by-one and before downloading them, it used to ask how do I want to pay or let me choose from the 2 cards that I've previously used.But yesterday I had to buy some other videos and images and it placed the order + downloaded the items directly, without even giving me a payment option. This is not ok since I wasn't supposed to use that specific card that Adobe choose for no reason. It's not even the same card used for the membership.Customer support didn't help either, pointing to the way I can change my payment details for the membership only. And suggested to change the browser (no, that didn't help either).I should be able to choose with which card I want to pay for any online purchase, but I can't even see the billing details until I receive the invoice. Anyone has any idea of w

Hello,i would like to buy a Picture from Adobe Stock. The File Type is .jpg and the Dimensions are 3307 x 4724px. But i would need this Cartoon Picture as a Vector File.Is there any Way to get this Picture as a Vector File instead of .jpg Type?Am i able to contact the Author to get such a Vector File maybe?Best RegardsChristopher

I've done it too! Accidentally licensed #32325600. I was trying to figure out how to download a watermarked version. Can I get a credit as well?

Porfavor, al cancelar Adobe Stock veo que me avisa de un pago por la cancelación de 145€ ?!  Es cierto esto?? Si es así hay alguna forma de remediar esto...? No es posible que tenga que pagar por anular un servicio del que soy cliente...

Before the latest update to Adobe Stock I used to be able to easily switch between my personal and team account by clicking on my name in the top right and clicking personal or team, as I have different plans on both but I can no longer see this optionCan anyone advise how this is done with the latest update to Adobe Stock?ThanksJames

Hello,I am new in Adobe, I have CC 2017, Window 10.@How could I save my finished projects (Ps or Ai) or images I am working on,  in My Library (or in a new one) to be used later in Id (to use it as a drag and drop from the Library to the page).Thank you

Correct me if I'm wrong but couldn't you in the past license Stock Image though a layer in Photoshop ? Quite difficult to license lets say twenty images in a sea of 250+ preview images.

I am putting a press kit together for a client and would like to include one or two images from Adobe Stock. Does the license agreement allow me to supply the magazine with the photos or will they have to purchase them again before they use them?

I recently discovered that I had five months of Adobe Stock service charged to my bank account. I had no clue that I was actually subscribed to this service. After talking with an operator on the chat support, and providing the last four digits of account I was being charged to, they ascertained that I was subscribed under an email address on a domain name I own - but with a specific email address I know does not exist. There would never have been any way of recovering a password that belonged to this supposed account as there is no real email address to receive communications. So, I had no idea about this subscription until I noticed the charges in my account. The operator terminated the subscription for me, but I would like a refund of the 5 charges to my bank account for the service that I didn't know exist or have any way of logging in to.

Hi all, I am relatively new to Stock. I have two questions.  Just now I accidentally licensed a photo by accident.  My MacBookPro has been acting possessed lately. How can undo this?  Secondly, and please forgive my ignorance.  I have licensed several images thinking they were png or ai files files only to discover that they were jpgs and totally unusable.  How can I distinguish the type?  I typed in the search bar for the image name and included vector.  I clicked on the first image which was an AI file but then I clicked on the 'find similar' and then selected one of those images which was not the right type.  Suggestions?

I am new to using stock images and am having issues with separating or isolating images that are from small sets. For example, I have a set of bubbles on a transparent background, and there is a watermark. How do I seperate them?

I accidentally licensed 2 images instead of saving them as a preview, how do I undo this?

My image credits reduce each month even if I don't use them. Is there a term that they are no longer valid?

Hi, I've just cancelled my adobe stock account but payment has already been sent. After cancellation my access to my plan ends immediately. So now I have paid 35.99EUR for July and I can't use what I paid for? Having that in mind, do I get a refund? The account has been cancelled minutes after payment. None of the assets has been used.

Hello i am not able to close my stock.adobe membershipI don't need for one year the membership.Please can you help me to resolve this issueI thought was coming with the photoshop member and i am it cost € 36,59 Can I speak with somebody? To explain the issue.Or to find a solution Thankyou

So if we purchase any membership plan we get our unused credits back? I think I had like 70 or so. I would like to have them back. I don't recall receiving anything saying they were expiring?