Stock

I accidentally licensed the HD version of a stock video rather than the 4K -- I didn't realize they required different licenses. How do I change that?

Hallo geschätzte Community,Ich habe gestern ein Credit-Pack mit 16 Credits gekauft, um Stockmedien zu lizenzieren.Sobald ich jedoch auf den Button „Lizenz kaufen“ klicke, funktioniert dieser nicht, und ich erhalte die Fehlermeldung: „Sie können dieses Stockmedium nicht lizenzieren.“Der Chat-Support hilft mir leider nicht weiter. Statt den Fehler zu beheben, versuchen die Mitarbeiter mir ständig zusätzliche Produkte zu verkaufen oder verlassen einfach den Chat, ohne mir eine Antwort zu geben.Kann mir bitte jemand weiterhelfen oder mir eine zuverlässige Supportstelle empfehlen?Vielen Dank im Voraus!Beste Grüße,Daniel 

Hallo, ich habe das Problem, dass immer mal wieder (meist wenn ich das Passwort geändert habe) meine Credits im Stockkontingent auf 0 springen.Die IT meiner Firma hat ein Abo laufen (welches auf jeden Fall noch gültig ist) und eigentlich sollte hier noch Kontingent sein. Mir ist das schon ein paar Mal passiert und normalerweise tauchen die Credits irgendwann von alleine wieder auf. Aber jetzt gerade müsste ich für einen Job dringend Bilder kaufen und es nervt. 😞Hat jemand dieses Problem auch schon gehabt? Gibt es eine Lösung?Ich habe mich ab- und angemeldet, den Cache geleert und die IT kann auch nichts tun, da das Abo angezeigt wird.LG und Danke für Ideen.   

Hello,  Je souhaite depuis 7 jours annuler mon abonnement adobe Stock qui est actuellement en période d'essai jusqu'au 18.12.  Or il m'est impossible de puis 7 jours d'accéder à la page me permettant de le faire , une fenêtre apparaît quand je vais ici ,https://account.adobe.com/plans?cfredirect&lang=fr  m'indiquant : Impossible de charger les donnéesUne erreur s’est produite. Veuillez réessayer.Ce n'est pas normal car cela m'empêche d'annuler ma période d'essai avant d'être facturée pour un service que je ne veux pas. SVP, pourriez-vous m'aider!! ?? Je ne veux pas de ce service, et je ne peux l'annuler, j'ai l'impression d'avoir un couteau sous la gorge,  m'obligeant quoi qu'il en soit à payer sans que je puisse annuler le service à temps. C'est totalement injuste. J'ai appelé le service client : 01-7123-0196 (france) mais la oîte vocale me dit qu'il y a un problème et je n'arrive à parler à aucun agent. Je fais les choses comme il

Hi,  I accidentally licensed the following, intending to download only previews. I'm happy to delete the assets on my end, as they were only for an exploratory project and never made it to anything we used. I only realized when I went to license several items today and found I only had 3 credits left... Is there any way to get these credits back? 😞  #644041409#707754683#588471188#707754500#903090252#989021287#989021527

Hello everyone,As a team, we need to buy standard graphics with an extended license.How many credits does an extended license currently cost (standard image)?There is no information or calculator on the website.I did not receive any information in the chat (only - "buy a pack of credits and you will see"). I found a similar topic but the last answer was from 2021, so it's probably different now. Thanks!

Hello community.  I have just purchased a premium subscription on adobe stock but I still cannot download/license an asset . it keeps on telling me this asset cannot be licensed. anyone can help me with this please ?

Hi! How do I utilize my plan credits. I downloaded the images that I wanting to use. I am still seeing watermarks. Thanks!

Hace más de 2 meses cancelé un plan y prometieron el reembolso del dinero cobrado. No he recibido ningún reembolso. Quiero una solución.

 I have accidentally licensed an image I don't need. How do I undo this and get the credit back?It is file # 290158639 (Two people working together with laptop and phone) 

Hi! I have an adobe account that can access all apps. But when I open adobe stock it asks me to start trial? Can anyone help? 

Hello, I have an enhanced license with Adobe Stock where I’m purchasing videos, and I’d like to know if it’s legal to take still images from the purchased video and use them on web banners? 

I downloaded this video and it says it has a transparent background, but when I add it to Premiere Pro, the background displays black. Can someone explain why that is? Here's the video downloaded: https://stock.adobe.com/Library/urn:aaid:sc:US:9f62da8f-4b6d-42c7-9c66-b004e13ab24d?asset_id=470622977

hey is there a way to undo an unwanted license of an image ii clicked on while searching for one?I didnt download it and I have no plan to ever use it. please help. the file number is 127152524

Dear Adobe Team,I am reaching out regarding my Adobe Stock Contributor account, which was recently deactivated. I am unsure about the exact reason for this action. I submitted an appeal form three days ago (Case Number: 00332005) but have not received any update or response yet.I kindly request your assistance in resolving this issue and would appreciate any guidance on what steps I should take to restore my account. If there are any specific policies or violations I may have unintentionally breached, I am open to reviewing and addressing them.Thank you for your time and support.Best regards,Md shohidul islamAdobe Account Email Address: msographic9@gmail.com

hallo, ich hab ein Bild versehentlich lizenziert und möchte das wieder rückgängig machen.AdobeStock_560711033 Können Sie mir da bitte weiterhelfen?

Dear Adobe Stock Team. Hello, I am the author of your Adobe Stock application. More than 800 images have already been moderated. But there was only one sale. I wanted to show my work to friends to get comments to improve my images, but the link from my profile shows nothing. It seems that prospective buyers just don't see my profile either. Please help me figure out this problem. 

Dear Adobe Team, In my capacity at my company, I purchased a stock video (https://stock.adobe.com/de/video/pink-code-lines-animation-over-dark-background-with-blue-light-effects/938718406?prev_url=detail&asset_id=938718406&token_type=bearer&expires_in=86399) with our credits. I downloaded it from multiple browsers and am running a very capable machine. However, the .mov file is broken. Could you please fix it or refund the credits? Thanks a lot in advance!

Can the purchased image be used in all countries around the world?

Dear Adobe Support Team,I uploaded some assets to Adobe Stock a day ago, but they haven't been approved yet. Could you please let me know how long the approval process typically takes?Looking forward to your response.

whenever i try to add a clipping mask, it'll blend in to my background solid color layer . helppppp plzzzz

I accidentally purchased an Adobe Stock subscription.Now I realize that I have been paying every month for a year and never used it. Can I cancel the membership and get a refund?Please help me.

My account says I have 1,000 Monthly generative credits. I found a stock photo I would like but there is not an option to buy with credits. Please help!