Substance 3D Sampler

Hello,I wanted to try and use new Substance 3D Sampler 5.0.0 because there is new features in that.I am using AMD Radeon RX 7900 XTX with drivers version 25.3.1Substance Sampler is crashing od startup. Windows Events show me the Sampler have problems to access to some file or memory of filename amdvlk64.dll and its look like its library for vulkan drivers. There is an error event:Error 3/16/2025 8:03:56 AM Application Error 1000 Application Crashing Events "Faulting application name: Adobe Substance 3D Sampler.exe, version: 5.0.0.0, time stamp: 0x67ac6c30Faulting module name: amdvlk64.dll, version: 32.0.13031.3015, time stamp: 0x67b7677bException code: 0xc0000005Fault offset: 0x000000000014e5ccFaulting process id: 0x264CFaulting application start time: 0x1DB963931CA9A90Faulting application path: C:\Users\GPUVM\Desktop\Shared\Adobe Substance 3D Sampler\Adobe Substance 3D Sampler.exeFaulting module path: C:\Windows\System32\HostDriverStore\filerepository\u0413647.inf_amd64

The bugfix 5.0.1 is available ! We are working to solve the empty viewport issue and will release the patch as soon as we can. If you encounter that issue, please revert to 4.5.2 to be able to work.Version 5 5.0.1 HAZELNUT (Released: March 20th, 2025)  Added: [Application] Updated graphics driver compatibility list [Captis] Show a popup when usage of HP Z Captis is blocked by operating system policies [Quick Actions] Explain why a Quick Action is disabled in a tooltip [UI] Crash report window UI styling [UI] When copying to clipboard, show a toast to say it is done   Fixed: [2D View] Exposure slider has no effect when spherical projection is off [2D View] Painting outside of the texture creates a discontinued stroke [2D View] The exposure button has no tooltip [2D View] Zooming on the side of a non square image does not follow the mouse [3D Capture] 3D Capture does not work on Windows 11 24H2 [3D Capture] Crash if we quit Sampler during the mesh reconstruction st

Hello! I hope someone can help me with this. I'm experiencing a problem in Sampler where my mesh (sphere) disappears when I apply a material. No matter what image or texture I add, the object vanishes from the viewport. I've added a recording of my screen so you can see the steps I've taken, and a screenshot of my driver/device information. I use Sampler version 5.0.0 I am kind of a noob with these programs and drivers so hope someone can help. thanks 🙂

Sampler 5.0 is now live!   This version introduces easier ways to digitize materials with higher quality scans and renderings.   Highlights of the release: New advanced rasterizer and pathtracer bringing new rendering capabilites and visual consistency across Substance ecosystem. It also brings consistency with Substance 3D Viewer. A one-click shortcut to all your most frequent tasks, already set up for you!Start creating in seconds, discover new capabilities and gain time with your repetitive tasks with Quick Actions New homepage. Create assets directly from the homepage and learn what Sampler can help you create   Warning: Please note that some version of Nvidia drivers (572.42 for GeForce and 572.16 for RTX pro) make Sampler crash at launch. It ou have that version of the driver, please go back one version earlier or update to a more recent one if available.

Tried several times to update to the latest version (5.0), and every time it got stuck at 94%. Upon cancelling, it got stuck again, and I had to force quit via Task Manager.I uninstalled it succesfully, deleted the corresponding folder in AppData/Roaming/Adobe, and tried to do a clean installation, only to get stuck again, repeteadly only this time it was on 88%. Cancelling the installation led to the process getting stuck once more.I'm running Win10 on a 3970X, with 64gb of RAM and a GTX1650, which uses the 560.94 drivers, and therefore shouldn't conflict with the process, as stated in another thread regarding the latest NVidia drivers.Running out of ideas, any suggestions are welcome.

I am new to Substance 3D, curious if anyone else has encountered this issue.  attempting to make a model from images.  New project --> Get content --> 3D capture,  and navigate to import 10 images (all in the same folder),  they import okay, but appears as 10 separate photogroups (not in a single photogroup).  "Submit" then generates error when generate mesh and aborts.  Curious if anyone seen this behaviour also and knew how to prevent or a workaround.  Many thanks! Version of the app  4.0.0Platform and OS version    Windows 11Basic steps to reproduce the problem      aboveExpected result and actual result            trying to prodcue model from images

SubstanceSamplerで前のバージョンでは、ViewerSettingsというボタンがあったはずですが、これはどこに行きましたか？ViewerSettingsボタンから、ViewのメッシュをPlaneに変更したいのですが・・・

opening up the app first time since update, all materials are black, nothing showing whether using starting assets, image to material ai etc.. set to use correct graphics card in Nvidia (1070) Please help, as auto renewal is coming up soon, I am paying for a product that no longer works.  Thanks.

Hello, I was wondering if it's possible to adjust additional material settings (image attached) through the Python API when using AI for image-to-material conversion. For example, I would like to change the category to "Metal", set the Material type to "Shiny", and reduce the Roughness value. I couldn't find this information in the API documentation, so any guidance would be appreciated. Thank you! 

出来上がったモデルがカタガタとしています。実物はツルッとしているのですが…廃墟みたくなっています。何か設定がありますか？それとも、写真のとりかたが悪いのでしょうか？

Hello,  Is it possible for Crop tool to support more different channels? At the moment there are only a few: basecolor,normal,emissive,roughness and up to opacity. In total 9 channels. Is it possible somehow to add additional channels that will work in Crop Tool? For example, I would like to be able to work on Specular, Gloss, Translucency channels. But at the moment I have to crop everything beforehand in Photoshop but I would like to do all operations in Sampler. I'm using sampler 5.0.0

Hello, Please note that some version of Nvidia drivers (572.42 and 572.47 for GeForce and 572.16 for RTX pro) make sampler crash at launch.   We recommend to roll back to Nvidia driver 566.36.   We will update here once new drivers will be released without the issue.   Thank you.

I saw in a friend's Window's machine too, Sampler in 3D Capture workflow does not render any images and shows Focal Length in pixels units (instead of mm) in the menu. Either an OS issue, or a bug?

Hey! I downloaded 3D Substance Sampler 4.3.2 but am not able to use the 3D Objects Feature. I'm using a Mac with Ventura 13.2.1 so I belive I should be able to use this feature according to the documentation. When I look at the 'Hardware Information' in 3D Sampler it says Mac OS Unknown version. Any help as to why I'm currently not able to use 3D object fearture would be greatly appreciated.

Hi AllDoes anyone use the sampler with 3ds max?I have a material from sampler where I should be able to change the color of material in 3ds max but when I paste the hex code the material is not the color of the hexcode...It is very strange...and I tested the Arnold standard material with the same hex code for color and this shows up correct. Look at the attached image...the brown one is from sampler and the red is from arnold...same hexcode for color...The red one is correct... anyone have an ide what is wrong?

Substances3Dsampler で写真から3Dモデルを作成しましたが、FBXなどDCCツールにて扱える形式で書き出す方法を教えて下さい

Hello everyone!We are going to launch a Private Beta for Sampler 5.0!In this Beta you'll find new ways to create content in few clicks, discover new workflows and a new renderer!   We are looking for people to take part of this Beta testing and answer a survey after using Sampler 5.0 Beta for some time. If you'd like to participate in this product feedback opportunity please fill the form below. New users are welcome and warmly invited ! https://forms.office.com/r/a35DX2pDmw

  HUGE news for the Substance 3D ecosystem: today we’re launching unmetered access to the complete Substance 3D Assets library for Adobe Substance 3D subscribers. This means that every Substance subscriber on a Collection or Texturing plan has access to the full collection of nearly 20,000 professional materials, models and lighting environments without managing points.   Moreover, this also means that Student licenses will now have access to 3D Assets.   Head over to our post about this on the Adobe blog to learn more, or go to Substance 3D Assets right now to see what you can start creating.

I want to convert a normal map to a height map. but adding a normal to height filter only gives my "Unsupported Layer - Can be removed".  Because i ran into this issue i googled on how to use this filter, because the online help is really bad. And i found a video where the normalmap is imported as texture and the filter is added and it works. - I only get this error. not sure if this is broken in the programm.im using sampler 4.5.2

Dear support Community, I would like to edit or redesign the YKK trims in VStitcher(Browswear) using Adobe Substance 3D.My goal is to retain the basic shape but change the branding name.Could you please provide guidance on how I can achieve this? Thank you  

Sorry in advance, very new to Substance 3D. I have been following this tutorial https://www.youtube.com/watch?v=EWDQcc23IF4 and I was able to recreate his results the first time. But trying it again I am struggling to get Substance to generate the outline of the patch from the bitmap(?) that I inserted. I am sure that I am just missing something basic. And usually I would endevour to learn the program more before i come here with questions. But I am on a tight deadline and need to produce an embroidered patch for my day job asap (also all the tutorials I can find online are from a year ago and the interface looks very different) Any help or suggestions would be greatly appreciated. Thanks 

is it possible to export an embroidery file as an EMB or DST file to be embroidered onto a physical material? this would be incredibly useful if it could. 

I see, this is the final solution. I will subscribe

I think it's an issue with the account or license, because I switched to a new computer and installed the trial version, but the problem still hasn't been resolved

Hi, I am using Substance sampler 3D for the first time. I need to made photos of our charity sculpture into a 3D .obj file. However, after I upload the 12 photos we have and submit them, as you can see in the photo it says there is an error but nothing happens when I click Learn more to find out why?