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18

AE to 25.01 - Error/crash related to rendering (and upgraded projects?)

Community Beginner ,
Oct 25, 2024 Oct 25, 2024

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After effect updating AE to 25.01, it keeps giving errors and crashing, I can't do anything, I can't render. I'm about to go crazy, please someone help me, I deleted and reinstalled it many times but the problem didn't change.
 
 
 
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correct answers 2 Pinned Replies

Adobe Employee , Oct 31, 2024 Oct 31, 2024

Hi all,

Thank you for reporting these issues. We're sorry to hear these crashes are occurring for you in the latest version of AE.

 

As we investigate the source of the crashes, it would be helpful if each of you could tell us your system specs (CPU, GPU, OS version, etc) so we can see if there might be something in common.

 

Additionally, have you been able to submit crash reports with your email address when After Effects crashes? These reports are critical as we investigate what is going on.

...
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Adobe Employee , Nov 14, 2024 Nov 14, 2024

We are looking to collect pre/post upgrade project files. Please feel free to upload and dm me links to them for us to investigate.

Thank you for your suggestion @Exuberant_amazement5FD7 , could others on this thread try the workaround suggested?

One solve I've been finding useful here is Opening AE without a project. Purging all memory and cache and then opening a project and rendering. That has somehow bypassed the crashed but its a quick solve.


C4D upgraded projects: If you are upgrading a f

...

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Engaged ,
Nov 12, 2024 Nov 12, 2024

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@BobSagget32  👉Never jump on a fresh release if mission critical project rely on it! This is an old truth for any software!

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Community Beginner ,
Nov 12, 2024 Nov 12, 2024

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My PC Configurations

 

SSD Samsung MZVLB2T0HALB-000L2
NVIDIA GeForce GTX 1650 Ti with Max-Q Design
Intel (R) Core (TM) i9-1090HK

Edition: Windows 11 Pro
Version: 23H2
Installed on: 11/7/22
OS Build: 22631.4391
Experience: Windows Feature Experience Pack 1000.22700.1047.0

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Community Beginner ,
Nov 12, 2024 Nov 12, 2024

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@the_dudesyes, but in this case updates doesn't make any sens. Anyway, I don't understand why Adobe spaming us with new version of software that often and from release to release it's getting worst and worst. It looks like the users are also beta-testers of the app.

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New Here ,
Nov 13, 2024 Nov 13, 2024

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I'm having similar issues. After effects crashes every time after importing any type of video file (mp4, proress etc) to my project. I'm unable to work with any kind of imported video files which is very frustrating. Probably need to change back to another version of AE unless the problem is fixed. System specs: M1 Max, Version 15.1.

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New Here ,
Nov 13, 2024 Nov 13, 2024

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I also had huge problems being stuck while rendering out. As boring as it may seem... I did a restart and now (for the moment) everything seems to be working flawlessly.

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Community Beginner ,
Nov 13, 2024 Nov 13, 2024

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Has anyone found a version that is stable? I tried uninstalling v25.01 and reinstalling v24.6.3 but it also crashed upon opening. I can't report a bug in-app in either version because the screen is white and the menu bar is not clickable. 

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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Hello,

I think this bug thread could represent several different bugs/scenarios. It would be helpful if we could pull apart the independent error and crash scenarios. I may edit/split up this response and move responses into new threads, if we end up determining specific scenarios do not relate to the original posters so we can better address these varied cases.


Suggested workaround


Thank you for your suggestion @Shane5FD7 , could others on this thread try the workaround suggested?

One solve I've been finding useful here is Opening AE without a project. Purging all memory and cache and then opening a project and rendering. That has somehow bypassed the crashed but its a quick solve.



Original Poster

@Oguz_KALENDER1662
Thank you for posting your specs, and the error dialogs. Is this crash something that you can consistently reproduce? If so, could you record a short video of your workflow that then leads to this crash? Is it like others responding in that it involves an upgraded project?


Grouping responses to individuals who mention crashing related to upgraded projects:

@Pawel376750718aja 
It sounds like your issue is specifically with an old project? Is that the only scenario where you encounter this freeze or are you experiencing additional issues? If it is the singular issue, lets move your comments to their own thread and if possible, could you send a dm to myself with a link to your project if possible? Does the application freeze as you are opening the old projects or after they are open, and you perform some actions? From the sounds of it, the upgrade to 25.0.1 corrupted the file (your response on November 1st seems to allude to this). Does the original project still open in 24.x.x?


@CitizenBB1975 
Your issues sound similar to @Pawel376750718aja. Were these old projects or new projects causing this issue? Do you have repeatable steps that lead to the application freezing? Is your freezing issue resolved after your conversation with support on November 6th?

@Xeneldix 
Is your issue similar or different to @Pawel376750718aja and @CitizenBB1975? Was this a project file upgraded to 25.x.x, or was this file created in 25.x.x and started having issues?

@Shane5FD7
Thank you for the suggested workaround related to crashing with existing projects.
Were these projects upgrade to 25.x.x. Did you experience this with newly created projects in 25.x.x?

@Kalle25823010c5yq 
Is this when importing into an upgraded project or a new project in 25.x.x? Could you send an example file, and post your system information?

@CosmoG1971 
Was this with a new 25.x.x project or an upgraded project? Was it just during a single session of AE? Thanks for responding as well with what fixed the issue for yourself.

 

All the best,
Jessica McMillan
AE Engineering

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Adobe Employee ,
Nov 13, 2024 Nov 13, 2024

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Unsure if related to Original Poster or new/different issues which might need to move to new posts:

 @Markus30654548d4k7@jcksqrd@Nick33956783joto@Dalibor30139238avhz@BobSagget32 
It is unclear if your issue and the Ops are the same. What are the steps that cause your application to crash? Are you creating a new project, opening an old project, importing specific file types, etc?
If it does not match @Oguz_KALENDER1662, I would suggest creating a new bug thread, or I can pull out your posts into their own threads. See bottom of this post for the information on information we look for on bug posts.

@default3sc6l795xgx2 
Opening projects, saving, importing 4k, adding tint effect
It sounds like several different bug scenarios. Could you separate your individual scenarios into new threads so that we can start tackling steps to reproduce the issues and determining root cause? The opening projects may be related to others in this thread. But the others are likely to have different root causes and should be in their own threads for discussion and resolution.

@addiezilla 
Is your issue at all related to existing project files or rendering? If not, I will move your two posts in this thread to a new one so we can tackle your bug scenario independently.


Reminder for information that can help resolve issues reported here

 When logging a new bug report, it's helpful to the After Effects team if your report includes steps describing how we can reproduce the issue. If we can reproduce the issue, it is easier for us to fix it. 

Use the template below to provide us with information: 

  • Issue - A short description of the problem
  • Adobe After Effects version number
  • Operating system
  • Steps to reproduce - The steps we should follow to show us the issue you are seeing. 
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the last step? 

 

Optional but VERY useful: Upload media and/or project files, screenshots, or screen recordings that demonstrate the issue.


All the best
Jessica 
AE Engineering

All the best,
Jessica McMillan
AE Engineering

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Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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All instances have been either upgrading a project or importing components
from another project file into a new project.


Regards,

Derek

[image: SPARK]
<>


[Personal Information removed by moderator]

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New Here ,
Nov 14, 2024 Nov 14, 2024

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Same here I'm in Mac Apple M1 Pro, OS Sequioa 15.1 when I try save it crashes , when i try to send to media encoder Version 25 nothing happens ! Cmon adobe , u need to do better !!!!!

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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Hello @Xeneldix,

Would it be possible to get a copy of the non upgraded project and the updgraded project? If so, you could upload to a file host of your choice and dm me the link if you would like it to not be public. 

For the items you were importing from other projects - were the ones you were pulling from upgraded as well?

The same for anyone else experiencing the upgrade scenario - if you had projects you were willing to upload and dm me their locations, I can attach them to a ticket on our side so our QE can attempt to get a reproduction on our side. i.e. @Pawel376750718aja@CitizenBB1975 

All the best,
Jessica
AE Engineering

All the best,
Jessica McMillan
AE Engineering

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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Hello @damaysie77,

Is it specific projects or types of projects (upgraded or new in 25.x.x) that you are unable to save or send to AME, or is it any and all?

For AME, have you tried uninstalling and reinstalling AME and restarting your system after install? Depending on if you haven't restarted since doing the install of all the new applications, the connector application (between AE/AME/PPro) can be unaware of all apps and not be able to launch them.

All the best,
Jessica
AE Engineering

All the best,
Jessica McMillan
AE Engineering

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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We are looking to collect pre/post upgrade project files. Please feel free to upload and dm me links to them for us to investigate.

Thank you for your suggestion @Exuberant_amazement5FD7 , could others on this thread try the workaround suggested?

One solve I've been finding useful here is Opening AE without a project. Purging all memory and cache and then opening a project and rendering. That has somehow bypassed the crashed but its a quick solve.


C4D upgraded projects: If you are upgrading a file with C4D, the following link is to an issue that has been solved. If you want to check if this issue/fix matches your scenario: https://community.adobe.com/t5/after-effects-discussions/after-effects-crashes-when-opening-ae-files...

All the best,
Jessica McMillan
AE Engineering

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Participant ,
Nov 14, 2024 Nov 14, 2024

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Quite honestly... no, they don't that's the entire issue. They don't need to have QC. You've already paid for it, and will continue to pay, and now that you have projects in it you stand to lose work if you leave. So- no, their update is fine because it's making them money, and if it isn't, they can just reduce dev budget in turn. After all, the only plan that makes any financial sense is the all apps plan...

And there's no VFX/CGI plan for a reason, y'know. 

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Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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quote"It sounds like your issue is specifically with an old project? Is that the only scenario where you encounter this freeze or are you experiencing additional issues? If it is the singular issue, lets move your comments to their own thread and if possible, could you send a dm to myself with a link to your project if possible? Does the application freeze as you are opening the old projects or after they are open, and you perform some actions? From the sounds of it, the upgrade to 25.0.1 corrupted the file (your response on November 1st seems to allude to this). Does the original project still open in 24.x.x?"

 

 

All the information I was write before in previouse posts, but again... The problem looks like is related to old project reopen in new version of AE. I don't know exaclty if it's just a project file or AE itself, becouse project what I've got is quite huge and reproduce something similar will be very complicated and take a lot of time (what I don't have). I try open this project in old version of AE, but it looks like file is corrupted and happen the same as in new version. What I did for now is everything posted here in this thread like cleaning cache, reinstall CC and AE, etc. Nothing help. Also I try to run it without plugin and same story (for the project I'm using Particular). Whatever I do always crash. I can't send you file becouse of company policy, but when AE freeze I realize it's consuming all of the RAM and use mostly 95% of GPU. For me it's a memory leak, but I can be wrong. Most of the time when AE freeze all the UI shrink to the left side of the screen (I've got a 4k screen). I'm also send lot of reports about that error (mostly all of the time when freeze) and I'm giving to @JohnColombo email address from which reports come from. Let me know if you need more info!

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Community Beginner ,
Nov 14, 2024 Nov 14, 2024

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Anyway, this is a little bit unprofessional when company pay for my software (I pay also for this for my home PC), I'm keeping software update, and after that I have to spend few days for looking for a solution how to run my project again and give it to customer. This can happen when I'm agree to used a beta version of the software, not a official one.

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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@Pawel376750718aja,

 

 Unfortunately, John has been out sick. Fingers crossed he will be feeling better soon. If you could send what you sent to John on to me, I would be happy to look at it. Oherwise, we will look it over when he is back. 

In the meantime, we will update this thread as we investigate.

All the best,

 Jessica

AE engineering

All the best,
Jessica McMillan
AE Engineering

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New Here ,
Nov 18, 2024 Nov 18, 2024

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  • Issue - After effects crashing when doing nearly anything in the program, reinstalled and restarted countless times.
  • Adobe After Effects 25.0.1
  • Apple M2 Max
  • Steps to reproduce - Open a project, and try to do some of the most basic things in after effects, such as changing what comp you're in or adding a text layer 
  • Expected result - It should allow you to jump from comp to comp, add text, begin animating, no problem
  • Actual result - The entire program freezes and you're waiting so long that you waste so much time. & The viewport is frozen, you can't view anymore of the comp, it's just stuck on one frame. I'm literally working with a project and it has two layers and it's crashing... 

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New Here ,
Nov 26, 2024 Nov 26, 2024

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I have the exact same issue, I can't believe this hasn't been fixed yet!

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Community Beginner ,
Nov 28, 2024 Nov 28, 2024

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Ecxatly what I did. I did a project in 2025 but crash all the time. After saving the project for 24.x.x version, everything works well! 

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Participant ,
Nov 30, 2024 Nov 30, 2024

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@the_dudes that would be a viable suggestion... if it wasn't against the lisence and officially discouraged to use most older versions. they don't even have LTS versions at all.

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New Here ,
Dec 05, 2024 Dec 05, 2024

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I believe this may be a cumulative issue - AE is writing some type of corrupting file log that seems impossible to purge even when reinstalling, resetting the system, blah de blah...

Fortunately I've an M2 MacBook pro as well as our M2 Ultra Stuido (which locks up if you even try and save an aep).

We copied the project file over to the Macbook Pro with all assets and it's been running quite happily for the last few hours.

At least we've got a render of a very important project out now... but I think it's only a matter of time before the AE on our macbook has corrupted that machine with bad data too.

Adobe? Whenever you're ready to save all our sanity.... not like it's not costing us all.

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New Here ,
Dec 12, 2024 Dec 12, 2024

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Is AE still not fixed? it seems like adobe sure is taking their sweet time in fixing this, downgrading to 24.X seems to be the play however.

 

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New Here ,
Dec 17, 2024 Dec 17, 2024

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Having same problems on 2 different machines. brand new Mac M4 Max Laptop also on M1 Max Laptop. Fresh install. Was working fine until I started adding video. Now it opens hangs and crashes immediatly. Going to install 2024 and see if it works better. Same Adobe, different day.

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Community Beginner ,
Jan 04, 2025 Jan 04, 2025

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I can't beliece this is still an issue in January 2025

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