Low Memory Error - After Effects 24.5 - 192GB of RAM

[magicmissilecrisis]

This has been a constant problem for the last year. Within minutes of working I get low memory errors on a system with 192GB of RAM and 2tb dedicated scratch disk. This error occurs at all stages of production and/or rendering.

Steps taken:
Updated AE with each new release
Stress Tested RAM and CPU
Disabled plugins and extensions
Full wipe and reinstall of the system
Upgraded GPU to RTX4080 Super

System Info:
Windows 11
Intel 13900K
Nvidia RTX 4080 Super
192GB DDR-5 RAM
After Effects 24.5
Dedicated System SSD, Software SSD, Scratch SSD

[jenkmeister]

How much memory do you have assigned to AE? 

Can you share any projects that cause this to happen?

Can you capture a log file? (Help -> Enable Logging, reproduce, Help->Reveal Logging Files, post the After Effects Log.txt file back here)

[magicmissilecrisis]

164gb allocated, the maximum allowed
Here's the logs from a render that just crashed with low mem error, and the project file:
https://www.dropbox.com/scl/fo/e7ouhsgdwcwaz26rf0w3q/AEoeA8p6yt5MpZ1B-Fyb1dE?rlkey=iskyem4aaqygkmy91...

[jenkmeister]

Thanks for collecting all of that. I can definitely see something is wrong with the preview and playback of the project that is causing the memory to be exhausted. We'll figure out what's going on and let you know.

[jenkmeister]

Marked as Acknowledged

[jenkmeister]

Any chance you can upload the PSD and PNG files for this project to the dropbox? 

[jenkmeister]

One other question - the Low Memory errors - is that Windows telling you you're out of memory, or within After Effects itself? 

[magicmissilecrisis]

Here is the whole project collected- https://www.dropbox.com/scl/fi/zn4ppcb6w6e55vrl4u7af/TGC25-Animations.rar?rlkey=ldpi3y03a8qa5wt73w33...

It's an After Effects error, I'll try and get a screenshot for you.

[Rocketbottle]

Same here

M1 Mac Ultra

AE version 24.5

Just started a project with new AE version. I can't work with this ☹️

Normal Prores 4444 with colour management - nothing new or special. Has been working for ages, before the update. Downgrading AE now. 

Quality control, anybody?

Please Adobe!

[jenkmeister]

@Rocketbottle I'll have one of the team reach out to you directly and figure out what's going on. 

[miker31661459]

@jenkmeister @magicmissilecrisis @Rocketbottle 

I have been dealing with this SAME issue for over a year now. Absolutely insane that it has not been sorted out yet. I can't stand giving this company money anymore. This has been beyond frustrating. 

[magicmissilecrisis]

Checking back on a fix, I've updated to the latest version and continue to have this error with virtually every project.

[Rocketbottle]

Thanks

I have updated AE to 24.6.1. I don't know if there is any change, but so far I have had fewer memory problems. Mostly with full frame 4K or larger frame size. Difficult to do problem-solving in the middle of a client project.

I will mail some more information as soon as the problem appears.

[magicmissilecrisis]

@jenkmeister also just to help narrow things down. Project that crash with low memory error in AE, render fine when rendered from Media Encoder.

[jenkmeister]

We've had one report that turning off the Disk Cache on larger memory systems seems to have improved the situation for the user. You could try that and see if it helps. We are attempting to reproduce the issue with the disk cache enabled to see what is going on.

[miker31661459]

Hey all,

I realized I didn't share the support I had in the past few days, but it sounds like the issue may be fixed on my end. I have had it for a few days now with no error. I disabled the Disk Cache setting, and it seemed to fix things and also operate smoother. Maybe these new M series machines just don't need that feature anymore because of how powerful they are. 

I am continuing to monitor it but very happy to finally seem to have a fix. Hope that helps others! 

[Facun AMZL]

I'm afraid I'm experiencing the same problem. Even with the simplest animation the low ram memory error appears and I cannot previsualize the animation properly. This usually happened to me before after several hours working on a project, which makes sense, but right now it happens just at the beggining. I tried as well turning off the Disk Cache but the problem persists. Hope you can find the solution soon. Thanks.

[Facun AMZL]

After updating to the 24.6.1 (Build 2) version, the problem seems to be fixed! Thanks!

[bardock123]

Im on the 24,6,2 Build 2. Mac Studio 32GB Ram. Sonoma.

Have this issue. Tried safe mode, disable cache, nothing fix this.

Any help? i cant work like this.

[jenkmeister]

We believe we have identified a way where having the disk cache enabled may be causing the tracked memory to be checked incorrectly. We have a fix in testing that should be into Beta builds at some point. In the meantime, try turning off the disk cache to see if that helps resolve your issue until that fix is released. 

[bardock123]

Thanks for the reply.

Already turned off disk cache. Same Problem. Dont know what else to do. 

Same error with 23, 24, and 24,6,2 B2.

[jenkmeister]

Hmm, can you talk about or share your project with us? Perhaps then it is something else.

[bardock123]

I tried to open past projects (from 3 months ago), same problem. I am working on 2 different projects, one with PSD assets and another with Illustrator assets, both fail. I created a completely new file from scratch, it worked fine, but as I move forward, the error returns. I am animating 1080 compositions, it's impossible for this to consume so much memory.

[jenkmeister]

If anyone is able, we pushed a fix into the curernt 25.1 Beta build that is available in Creative Cloud Desktop that may address any remaining memory issues you are seeing. Give it try if you are able. 

[bardock123]

YES. this beta version fixed the low memory issue. I tested with all my problem comps and files, no issues. Everything runs smoothly, no issues for now.

Will keep testing. Thanks!!

[Rocketbottle]

Ha!

I cannot render my project out. AE freezes every time. I was already rejoicing when I downloaded the fresh 25.0 update - until "Your system is running low on application memory" popped on the screen. So far, three hours lost in rendering time, and the deadline is getting closer as my blood pressure builds up. I just realized the fix is in version 25.1. Please, how long until it's released?