Creative Cloud Services

(Note to Adobe Staff: I am posting from a secondary/free account because I am completely locked out of my main paid account.) Hi Adobe Support Team,I am completely locked out of my primary paid Adobe account and am stuck in an authentication loop.Here is what is happening:When I sign in, Adobe forces a mandatory password reset. Upon attempting the password reset, the system requires a secondary 2FA verification step sent via SMS. The phone number on my account is no longer in service, and my Adobe Access App is signed out, so I cannot receive the verification code. I tried contacting live chat support, but the agent informed me they do not have backend administrative access to update 2FA settings and suggested I cancel my plan and purchase a new subscription under a new email address.I do not want to cancel my plan or create a new account, as I need to keep my subscription history, cloud documents, and assets intact on my main email.Could an Adobe Staff Member please initiate a secure

how can i download photoshop without creative cloud?  

Hi, I appears that the Adobe software saves its preferences in my 'This PC > Documents > Adobe' folder. I'd like to change this to another folder on my root drive for all the software (Windows 10).How would I do that? I looked at the Adobe CC App Manager but it doesn't appear to be there.Any help is appreciated.

If you were a user of Adobe’s Creative Cloud Synced files (CCSF), by now you are aware that they discontinued that facility starting February 4, 2025 (originally February 1, 2024). In their post about this change, they advise that sync’d files left on CCSF after the date will be deleted and no longer accessible using the Creative Cloud Desktop / Asset manager. See Discontinuation of Creative Cloud Synced files. They kindly renamed the local directory to Creative Cloud Files + <account type> + <profile_name> + <email> + <GUID>, and left any files in that directory intact. I was an early adopter of the CCSF facility, to support my Lightroom Classic usage. Some of you Classic users apparently stored your catalogue in the directory (based upon my research). I didn’t do that. Instead, I guess I did something unexpected. I put my entire image directory in the CCSF directory. Yep, all 792 GBytes of 72,207 images. It worked fine! As many have pointed out, it was li

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha

Hace apenas unos minutos cuando intenté abrir mi Portfolio en Behance me apareció un mensaje de error que decía lo siguiente: “Acceso Denegado: Http Error 403: no tienes permiso para ver esta página”. Nunca me había sucedido antes, ya que hace casi un año que vengo utilizando esta plataforma para mostrar a los clientes mi desempeño como editor de videos y que puedan contratarme. Tampoco puedo ingresar a consultar en la comunidad de ayuda de Behance, porque para ello necesito ingresar a la página, y no puedo por dicho errorMás abajo les adjunto una captura del mensaje de errorOjalá alguien me pueda explicar a qué se debe, y cómo podría solucionarloMil gracias y un cordial saludo​​​​​​​ ​​​​​​​

've created some collections with subcategories and linked these to my home page. I want o be able to navigate directly to the page that has thumbnails of each of my sub categories. Instead it navigates to the Collection, then I need to click on that page to take me to the sub categories. Is there any way I can click on the category listed on the homepage e.g. "Birdlife" which then takes me directly to the sub-category page which shows "Seabirds", "Birds of Prey" etc?

I can start a project in any of the three programs (In, AI, PS) I can create shapes, content boxes, or insert a photo and click and drag it into place at the scale I want.However when I try to resize it after the original placement it will not resize. I can move things with the arow keys, I can select corners and click and drag to select things, I just can not move the items once I click them. Sometimes, It will also work for one or two click and drags and then stop working again.I have rename the Adobe Illustrator XX folders.I have uninstalled and reinstalled. New and older versions.I have deleted previous versions and all the folders in my system.I have tried closing all other apps and only running one of these programs at a time.This is a recent thing, within the past month on my PC.  It works on my Desktop, something changed in the last month when I installed the latest update and it will not revert to the previous version.Please help,

Hey Adobe community! About a month ago I found out that when I tried to log in to Behance, it said "You don't have access to this product",  I contacted Behance and got in contact with one agent asking me for my log in email, and never replied and closed my ticket. I contacted them again, but my ticket got closed again without any communication. I did search through the community posts and nothing solved my problem.  When I log in to my Adobe ID, it does say I have access to Behance. I also contacted Adobe but they said this is a Behance issue and told me to contact Benahce... I am so confused and upset right now, that I cannot access my work on Behance, and that Behance is refusing to help me with it.  Does anyone have any ideas?  Attach a screenshot of them closing my ticket without solving it... 😞 

We are running Photoshop and Illustrator in an enterprise environment and we don't want creative cloud on this environment. Unfortunately, every time you deploy Photoshop or Illustrator on a server, this "creative cloud" malware/virus auto-installs itself (this is what makes it a malware/virus). I have blocked creative cloud in the firewall, and have become pretty adept at finding all the pieces of this malware/virus and removing it, but is there a way to ensure it never installs in the first place? Thanks. I'm getting absolutely sick and tired of this, I'm looking to a way to have it reported as a virus and added to my anti-virus malware/virus definitions. 

In troubleshooting a Cloud Activity warning:"Libraries not currently syncingOpen the libraries panel to sync assets to Adobecloud storage." Where is this mysterious Libraries panel? (note that after I followed this path down a rabbit trail that I still don't know where the panel is still see the syncing error message).I felt confident when my search on Adobe.com led to a webpages that suggested that I should download and run AdobeCreativeCloudCleanerTool.dmg.What a foolish act. Running that app deleted the Creative Clous app.More clicking, another Adobe.com webpage had me download the CCLibrary installer. Whew.Too soon to relax. All Adobe apps disappeared from the Applications folder and Dock (except for Ps, but it's nonfunctional).I had to install LrC, Ps, and Bridge ......LrC v13.5.1 installed successfully, with catalog intact!Ps v25.12.0 installed successfullyBridge v14.1.2.300 installed successfully

Hi,I am starting on myportoflio as I have now an active adobe subscription (all apps), but wondered if I cancelled this subscription, will myportfolio website just disappear?

Hi there,I'm having trouble with my Behance page, everytime I create a new project and try to embed or upload a video file its being limited to a small set of dimensions which I can not seem to change, this doesn't happen with picture files, is there something obvious I'm missing here? Thank you, Darragh

Anything that requires an internet connection within the Adobe platform takes an embarrassingly long amount of time to load. All of their sites glitch when it comes to signing in and a single font can take upwards of 10 minutes to appear in apps. It’s making it hard to work on projects because half of your time is wasted waiting and staring at your screen (or logging in for the 10th time in one day). For a tech company, you think they would pay better attention to these details.

Preciso trabalhar, assino o pacote-adobe pra obter todos os programas, mesmo usando 99% do tempo apenas o Adobe Premiere.Deu 1 ano da minha assinatura, agora preciso renovar e desde o último domingo (3 dias atrás) não consigo de jeito nenhum.Estou a 3 dias tentando todos os dias contato com a adobe mas todo o tempo “não tem consultores disponíveis”Estou tentando renovar meu plano adobe, porém fica incansavelmente dando esse erro “Esta compra não é compatível”A última tentativa foi cancelar meu plano e reassina-lo, mas mesmo assim NÃO CONSIGO de FORMA ALGUMA assinar e voltar a ter acesso no meu premiere, pra pelo menos resgatar meus gerente de projetos pra enviar meus projetos a equipe, estou passando uma experiência HORRÍVEL tentando voltar a ter meu acesso, claro PAGANDO PARA ISSO.Simplesmente não consigo avançar, seja no PC, celular, aplicativo, site da adobe…. Enfim preciso de algum suporte, preciso que alguém me ajude nisso, estou a dias com demandas pausadas por causa disso.  

Zscaler blocks some Adobe Creative Cloud features because the app uses an embedded Chrome 106 browser, triggering our outdated browser policy. Zscaler confirmed this is expected. Is this a known issue or is there a workaround?

My Behance profile is visible to me when I'm logged in, but the public profile URL returns “Profile not found” when opened by other people or in incognito mode. My profile URL is https://www.behance.net/irakiyashko⁠. Please check and restore the public visibility of my profile.

Hello Adobe Community,My name is Alejandro Fajuri, and I am a professional graphic designer and art director based in Chile.My Behance account was recently deactivated for an alleged spam violation, without any specific explanation of what content or activity may have violated Adobe's policies.I believe this restriction may have been applied in error, and I urgently need assistance in obtaining a manual review of my case.Here are the relevant details: My Behance portfolio contains original professional projects in graphic design, branding, packaging, and art direction. My most recent publications were two design projects related to the rebranding and packaging of Chicken Factory. I have shared links to different portfolio projects on LinkedIn and other social media platforms as part of my professional activity. I have not engaged in mass messaging, repetitive promotional comments, or deliberate artificial engagement. I can still sign in to my Adobe and Behance accounts, and all

I'm trying to connect a custom subdomain (not a root domain) to my Adobe Portfolio site, and the connection keeps failing even though my DNS configuration matches Adobe's instructions exactly.Setup:I want a subdomain (e.g. sub.mydomain.com) to point to my Adobe Portfolio site, while the root domain stays hosted elsewhere (WordPress). In Settings > Domain Name, I entered the subdomain and added the 4 required A records exactly as provided (2 for the subdomain host, 2 for the www.subdomain host), pointing to the two IP addresses Adobe gave me. I removed any conflicting old records on those specific hosts, and there's no CAA record blocking anything.Result:DNS resolution is confirmed correct and fully propagated (verified independently via direct DNS lookup, not just waiting) — it resolves to the exact same IP addresses as my default myportfolio.com URL. Despite this, visiting the subdomain redirects to portfolio.adobe.com/missing, and Settings > Domain Name still shows a validation

The Creative Cloud app constantly has issues, and the Adobe Fonts I use for my projects keep going offline.Firstly, Adobe, please come up with a different account validation method for Adobe Fonts or at the VERY LEAST, notify users when the app fails to validate a font and takes it offline, causing it to default to a substitute.I’ve been dealing with this for a while now, but today its completely unusable. When I open After Effects after turning on my computer, my Adobe Fonts will sometimes be offline, but I won't receive any notification about it. I only catch it if I happen to notice it in the project file, or worse, I only realize it didn't use the correct font after I review the final render.To fix this, I have to close After Effects, check the Creative Cloud app, and then relaunch After Effects. Only then will the fonts be back online. But that is no-longer a working fix.I’m writing this post now because I need to deliver a final file to a client immediately, and I am unable to. E

[Actual problem from user updated by moderator]   A DESCRIPTION OF THE PROBLEM:Browswe is chromeOperateing System is windows 101. Log into ADOBIE.COM at 9:06am2. Window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."3. Check the email listed on the pop up, the email with the code is there.4. Enter the code5. I am now loged in6. Go to view account7. Select "access your apps and services"8. Click "install photoshop"9. Pop up asking "allow cc to open links of this type." I click open10. it says "Photoshop is installing."11. When I click the rainbow colord cc ikon at the botom of my screen, a window emediatly pops up and says "Verify Your Identity. Enter the code we sent you."12. At this point the fun starts13 No code ever arrives to the email acct listed on the pop up14. When I click "resend" the following error code appears, in the pop up window, below the boxes where you would enter the code. "An error has occurred. Please try another method to receiv

Bonjour, j’ai un abonnement Adobe Lightroom Premium acheté via l’App Store, actuellement actif à 5,49 €/mois et renouvelé le 26 septembre.Sur mon nouvel iPhone, je suis connecté au bon compte Adobe, mais Lightroom ne reconnaît pas mon abonnement.J’ai utilisé « Restaurer vos achats », mais Lightroom affiche « Aucun achat restauré – il n’existe aucun achat antérieur ».Pouvez-vous vérifier et rattacher mon abonnement App Store à mon compte Adobe ?

HeyI cancelled in the seven day trial and I was still billed for the month Where's the link to request a refund please?