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Christae10130384
Inspiring
July 2, 2024

Premiere Pro Crashes: Name des fehlerhaften Moduls: dvacore.dll

  • July 2, 2024
  • 7 replies
  • 495 views

Dear all, I have a lot of crashes with Premiere Pro (and sometimes LR Classic as well) since about 4 months. This is the latest error message when Premier Pro crashed on saving and exiting aproject. Below is the c&p from event manager and the specs of my PC.

I have followed the Procedures from this websites already:Troubleshooting Premiere Pro: How to Diagnose and Fix Common Problems in 2024.

I have de/reinstalled all Abode Products several times and I'm on the latest version of Premiere Pro. If the the program asks me to check for solutions, it recommends to reset preferenced (done several times) and upgrade to the newest version - which I'm on, so why this recommendation?

So before I'm going to reinstall Win11, maybe somebody can help?  Any ideas? 

Thanks, Christa

 

PC Specs:

Intel(R) Core(TM) i9-14900K 3.20 GHz

64.0 GB (63.7 GB verwendbar)

64-Bit-Betriebssystem, x64-basierter Prozessor

Windows 11 Pro / 23H2 / 22631.3810

 

 




Name der fehlerhaften Anwendung: Adobe Premiere Pro.exe, Version: 24.5.0.57, Zeitstempel: 0x666374b0
Name des fehlerhaften Moduls: dvacore.dll, Version: 24.5.0.57, Zeitstempel: 0x66636eeb
Ausnahmecode: 0xc0000409
Fehleroffset: 0x00000000002bd9bd
ID des fehlerhaften Prozesses: 0x0x3108
Startzeit der fehlerhaften Anwendung: 0x0x1DACC6420EE5535
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Premiere Pro 2024\dvacore.dll
Berichtskennung: 82f83f0c-9b23-45ce-9fd0-901cdbf8b88b
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

    This topic has been closed for replies.

    7 replies

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    July 12, 2024

    I sent you an email...

    C
    Christae10130384Author
    Inspiring
    July 12, 2024

    Hi Bruce, should I have received a message somewhere with more questions?  .. sorry I'm new here and don't know where to look out for a DM.

    Bruce Bullis
    Community Manager
    Bruce BullisCommunity Manager
    Community Manager
    July 10, 2024

    [DM'ing Christae to ask more questions]

      C
      Christae10130384Author
      Inspiring
      July 10, 2024

      yes that's one of the occasions when crashed happen; several times when I'm in the process of working through the inital clips and updating metadate like keyword, description, scene etc. to prepare for cutting.  

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        July 9, 2024

        Found one!

        Initial inspection suggests the crash happened while you were updating the metadata of one or more items in an AE comp, dynamically linked into PPro.

        Sound familiar?

        C
        Christae10130384Author
        Inspiring
        July 9, 2024

        Hi Bruce, I'm currently on vacation and can come back after 23rd July when I'm back on my machine. The crash reports sent are from e-mail [personal email address redacted; -bbb]; you find some? Thanks, Christa

        Bruce Bullis
        Community Manager
        Bruce BullisCommunity Manager
        Community Manager
        July 8, 2024

        Hi Christae, 

        What you've posted doesn't give us enough information, to pursue the issue further. We haven't received any crash reports, from the email address you're using on these forums. 

        Can you provide step-by-step instructions, which reliably reproduce a crash in PPro?

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