Issues with Premiere 23.5 on M2 Ultra Studio

[Igal Hecht]

I have been using premiere for over 15 years now. I have never experinanced such a buggy version. Ever since I got the MAC STUDIO M2 Ultra, Premiere has been nothing short of a nightmare. From issues of editing with two monitors, two video not being played on the timeline. Massive lagging. Not able to render anything. Someone FIX this version. Come out with an update already. 

[Harold Silva]

Hola, actualmente trabajo con una mac mini con m2 sin ningún problema, coméntanos si has tenido algún inconveniente o solo es consulta porque quieres migrar a un procesador de ese tipo.

Saludos

[seb antico]

Hola! Acabo de comprarme una macbookpro M2 y siento al premiere un poco inestable. Con archivos Appleprores422 proxy a veces se traba el play y no reproduce bien. Es muy raro, con otra portatil mac de 2018 va mas estable. No se si es incopatibilidad con el SO de mac. Estoy en el Ventura 13.3.1

Cualquier info me seria de ayuda, Gracias!!!

[Remote Index]

@Ishan Y 

@Kevin-Monahan 

@Francis-Crossman 

Hello Genevieve etc.,

Adobe does not maintain their compatibility documentation and it is currently out date. (here).

This page was last updated May 24, 2023 but remains out of date. (Localized versions of this page are older and even more out of date).

The downloadable PDF linked on that page (from 2021) mentions only “For Apple M1 Macs we recommend at least 16GB of shared memory.” without mention of M2 machines.

Under “Choosing your platform” it says “an Apple M1 (or higher) processor” (presumably this would include M2 processors so maybe they're saying you're good), but under “Laptop or Desktop” it makes no mention of the Mac Studio machines (because these aren’t compatible? not recommended? who knows).

Under System requirements it lists no compatibility with Apple M1 or M2 chips, only “Intel® 6thGen or newer CPU”

Under “Hardware-accelerated HEVC endcoding and decoding”:
On macOS, hardware-accelerated HEVC 10-bit 4:2:2 is supported on Apple M1 systems only.

This is either factually false or just out of date.

Under “Supported GPUs” (subcategory “integrated graphics”)
Apple M1 
Apple M1 Pro
Apple M1 Max  

This directly does not include M2 machines.

I wrote to draw attention to this problem on February 4 - there’s been no response from Adobe and the documentation remains outdated.

R.

[Kevin-Monahan]

Hi @Remote Index, 

Adobe does not maintain their compatibility documentation and it is currently out date. (here).

R.

By @Remote Index

I filed a bug on the documentation. Thanks for flagging.

Cheers,
Kevin

[Chris T.N.]

The incomplete info on the minimum specs for Macs with m2 silicon is very frustrating. Adobe should do a better job.  Feels like Adobe and Apple take their customers for granted.

[Kevin-Monahan]

HI @Chris T.N.,

Sorry that you are having trouble with your Mac. It is supported, according to the system requirements. It says, "Apple silicon M1 or newer." Therefore the M2 should be fine. If you are having specific issues, please start a new thread. Hope to help you there. Sorry for any frustration and hope we can help you.

Thanks,
Kevin

[Remote Index]

@Kevin-Monahan 

It is supported, according to the system requirements.

Kevin,

Strictly speaking, that is not true. As I pointed out above, if you check GPU support (Does Adobe support the GPUs on my new M2 machine?) under “Supported GPUs” (subcategory “integrated graphics”) you get this:
Apple M1 
Apple M1 Pro
Apple M1 Max  

This directly does not include M2 machines. It doesn't even include the M1 Ultra.

Also this:

On macOS, hardware-accelerated HEVC 10-bit 4:2:2 is supported on Apple M1 systems only.

Would you want to buy a machine for Premiere Pro if the GPU was not supported by Adobe?

R.

[Kevin-Monahan]

Hi @Remote Index,

As I mentioned, I already filed a documentation bug on June 14th. Thanks for your patience on this.

Thanks,
Kevin

[Remote Index]

@Kevin-Monahan 

Hello Kevin Monahan,

As I mentioned, I already filed a documentation bug on June 14th. Thanks for your patience on this.

I'll note here that 5 weeks later (July 20), Adobe still has not confirmed M2 support in its documentation.

The M2 was launched in June of 2022.

More than a year later, Premiere Pro users are still told by Adobe's online documentation that the integrated graphics of M2 chips are not supported.

R.

[PeterCorbett]

More than a year later, Premiere Pro users are still told by Adobe's online documentation that the integrated graphics of M2 chips are not supported.

I would support this view.  Whgen I connect an external monitor to the HDMI port on our M2 Mac Studio Ultra, playback on the GUI program viewer stutters to a stop; it looks like it's playing 10 fps.   I sold my M2 Mac Studio Max 48 hours after purchase and replaced it with a $6,000 M2 Ultra Studio thinking this would fix the problem, but the issue was identical. 😞 

[13macfil]

And I have the very same issues with my mac studio m2 ultra 128 gb. Quite frustrating after spending so much money. Does anyone see the cpu usage way over 500 % too? Maybe this is a hint to whats going wrong. 

[stephaniev4823882]

Hola ya acabo de adquirir una Mac Mini M2 Pro y no funciona, no abre y la version Beta si abre pero se cierra al tratar de importar videos, a mi no me funciona, en estos momentos estoy tomando cursos de Davinci Resolve para migrar ya que este corre perfecto y sin ningun problema, es una lastima despues de 12 años de trabajar con Premiere, siempre ha sido un poco inestable pero ahora ni siquiera abre

[Harold Silva]

Y que sistema operativo usas con dicha M2, porque yo tengo igual y me va de maravilla.

[Kevin-Monahan]

Hi @stephaniev4823882 
Yes, we need more info from you so we can try and solve your specific issue. Thanks for your assistance @Harold Silva 

Thanks,
Kevin

[seb antico]

Hola!

Yo tengo una Macbook pro, M2 ( 2023 ) 32GRAM. 2Teras de disco.

El premiere pro va mal con archivos Apple prores422proxi 1080. No lo entiendo. No va fluido.

Estoy conectado con dos monitores: uno de 2K y otro deHD.

GRacias!
s

[Kevin-Monahan]

Hi @seb antico,

Sorry to hear about your troubles. Can you test with no monitors attached? What happens?

Thanks,
Kevin

[seb antico]

Same problem.... 😞

The strange thing is that it looks choppy on the computer and on the external monitor it looks fine. Anyway, when I disconnect everything, the play is still inconsistent...

[Kevin-Monahan]

Hey Seb. Is it behaving this way with other formats, or just ProRes?

Thanks,

Kevin

[PeterCorbett]

We moved our 64gb M1 Studio Max into the second edit suite and put the new M2 Mac Studio into the main suite.  Everything is the same, the 8TB NvMe RAID-0, LG 40 Ultrawide and 42” OLED external monitor.  OSX is the latest build of Ventura.  Yes this is the basic 32GB M2 Max but I was expecting better performance than this. It won’t play any 4K timeline with XAVC 4K files, not even a single stream without stuttering.

The activity monitor shows the memory capacity and CPU are not coping with the most basic playback. Premiere is showing around 303% CPU usage during playback and memory use is around 26gb. If I load Photoshop or AFX, it gets even worse.   Is the M2 Studio not compatible with Premiere yet?    I'm at a loss of what to do.

[PeterCorbett]

I've taken a bit of an extreme step and returned the 32gb M2 Max 48 hours to Apple after purchasing, and have ordered a 64gb M2 Ultra which arrives tomorrow.  I'll report back if anything is different.

[Baconpost]

 I'm on a Studio M2 Ultra, 60 core GPU, 128GB unified memory on Ventura 13.4.1 and using PP 23.5 (the latest version). I'm having an issue where full screen playback was perfect on any screen I toggled it on, but the playback in the program monitor above the timeline is super choppy and unwatchable. I went through all the standard troubleshooting workflows and nothing was helping.  I'm working with a 3 extrenal monitor set up:  As a test, I unplugged two of the monitors and it made the issue go away.  ARE ANY OF YOU WITH THE ISSUE WORKING WITH MULTIPLE MONITORS?  Please test this out.  We might be able to get a bug identified and a fix in the pipeline.

[Gabby16bit]

I have just a studio display attached, and premiere runs good for about 10 min then when you start to fill the timeline with edits, it start to lag as hell, i have bcc plugins and excalibur installed, but on windows is better. And i'm not using a lot of them. I'm on mac ultra m2 1 tb 

[Baconpost]

In case any engineers happen to see this, I've tested using 3 monitors, 2 monitors and 1 monitor.  The choppy playback only happens when more than 1 monitor is plugged in.  With just a single monitor plugged in, Premiere works perfectly for me.  Here are some other steps that I've tested:  

These are all the troubleshooting steps I've tried while in my 3-monitor configuration:

-Deleted media cache

-Uninstalled Premiere, reinstalled.

-Installed older version of Premiere

-Tried launching Premiere in Intel mode through Rosetta instead of Apple Silicon mode

-Changed monitors that the program monitor was playing back on

-Changed monitor cables

-Changed monitor resolutoins

-Changed playback quality levels, including playing back from proxy files.

-Tried a new project and new user setting

-Ultimately, tried a complete wipe and reset of the computer and reinstalled evertying from scratch. (Not just talking creative cloud, but the full mac os using the Mac OS Erase Assistant, found in Settings - General.)  Installed only creative cloud and Premiere.  Still got the same issue.  (Was testing to see if installing Media Composer or other applications was somehow creating the issue.  It was not.  I recreated the choppy playback from as pure an install as possible.)

[PECourtejoie]

Hi, I wanted to report the fact that. User on Reddit had the same issue as reported here, but I think you found the place, thank you for the additional information!

[13macfil]

I think things get worse with more than one monitor. BUT things stay problematic with only one. (Studio ultra 128gb).