Re: CC Apps Won't Open While On Public Network

wrensauer · ‎Jan 18, 2018

Moving to Adobe Creative Cloud

wrensauer · ‎Jan 18, 2018

Hi Antoinechab, Did Monika's suggestion solve the GPU issue for you or are you still having trouble? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 18, 2018

Moving to Downloading, Installing, Setting Up

wrensauer · ‎Jan 18, 2018

Moving to Character Animator

wrensauer · ‎Jan 18, 2018

Hi فاعل, Sorry you've experiencing trouble with GPU in Illustrator. The jagged edges do indeed look like a compatibility issue. You can always find a list of supported graphics cards here: Adobe Illustrator system requirements Best, Wren

wrensauer · ‎Jan 17, 2018

Hi Emelie, Did any of our ACP's answers above solve the page number issue you're facing? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 17, 2018

Hi Nadja, Did Barb's suggestion solve the polygon issue for you?Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 16, 2018

Hi ab, I was able to replicate this issue on my Macbook Pro. Can you please submit a bug report here: Adobe Illustrator Feedback Best, Wren

wrensauer · ‎Jan 16, 2018

Hi Rich, Did Bill's suggestion of resetting your preferences resolve this issue for you? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 16, 2018

Hi Claudia, I'm sorry you've been having so many issues with Illustrator and that it's been impacting your workflow so heavily. If you would like to cancel your subscription, please send me a private message with your Adobe ID and I'll help resolve this for you. Best, Wren

wrensauer · ‎Jan 16, 2018

Hi Michael, Try looking under your 'Properties' Panel instead of the Transform panel in regards to Ray's suggestion. With the latest version of Illustration, the Properties panel has been updated to include a more comprehensive list of adjustments that includes the Pixel Grid Alignment. Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 16, 2018

Hi Daniel, You may be referring to the new essentials Workspace, which has moved tools around from the top menu. Try changing your workspace from 'Essentials' to 'Essentials Classic.' Please let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 12, 2018

Hi Spikestrider, Monika just reached out to me about the file issues you've been experiencing. I'm going to alert engineering about this so we can take a closer look at what's going on. Thank you for your patience on this! Best, Wren

wrensauer · ‎Jan 11, 2018

Hi GraphiteFingers, It sounds like this mystery of the disappearing shape could be related to GPU. Do you have GPU Performance on in Illustrator? If so, try turning it off in your Preferences and let us know if that resolves the issue. Best, Wren

wrensauer · ‎Jan 04, 2018

Hi Deborah, Were you able to cancel or do you still need assistance? Please send me a private message if you still need help and I'll get this resolved for you. Best, Wren

wrensauer · ‎Jan 04, 2018

Astropad could potentially work! It's pretty slow over wifi, unfortunately. They sell the app as a drawing app, but really you can use anything while working on it.

wrensauer · ‎Jan 04, 2018

Moving to Downloading, Installing, Setting Up

wrensauer · ‎Jan 04, 2018

Hi Ambera, Did Steve's suggestion resolve the InDesign crash? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 04, 2018

Hi Saschriver63, Did Vladan's suggestion work for you or are you still experiencing issues? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 03, 2018

Hi Nikolausm, You can find a list of minimum system requirements for Illustrator here: Adobe Illustrator system requirements Everyone is going to have a slightly different opinion of what's optimal for working in specific apps. I would personally recommend 16GB of RAM if you're going to upgrade anything. 4GB of VRAM should be fine. You may want to upgrade if you plan on doing more video-intensive work in an app like Premire, or if you're gaming - the everyday user won't notice a difference otherwise. Hope this helps! Let us know if you need any other assistance. Best, Wren

wrensauer · ‎Jan 03, 2018

Hi SJPing, Were you able to resolve the pasted text issue with any of the suggestions? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Jan 03, 2018

After reaching out to the team, they've told me that they are aware of the issues with the pen tool game not working and have taken it down from most pages for now. No ETA on when the game will return, unfortunately. When I was in school, we used this Tutsplus tutorial, which you may find beneficial: https://design.tutsplus.com/tutorials/illustrators-pen-tool-the-comprehensive-guide--vector-141 (there's a downloadable file on step 9.) Let me know if I can help you out any further! Best, Wren

wrensauer · ‎Dec 20, 2017

Hi Mrsroemer, Let me reach out to the tutorials team and see what their plans are for the Pen Tool game - this game was coded by one person who is no longer working on the team, which may be inhibiting an update of it. Sorry for any inconvenience this has caused. Best, Wren

wrensauer · ‎Dec 20, 2017

Hi Allison, Sorry to hear you've been having trouble with the latest version of InDesign. Which operating system are you using on your laptop? Have you tried opening InDesign on a new user account on your computer? Does it crash only on your main user account or on both? Let us know so we can help you further. Best, Wren

wrensauer · ‎Dec 20, 2017

Hi Petra, Were you able to update or do you still need assistance? Let us know what Operating system you're using if you do. Best, Wren

wrensauer · ‎Dec 19, 2017

Hi Noel, Can you try the solutions discussed in this thread and let us know if any of them work: InDesign CS 5.5 save error code 0 Thanks, Wren

wrensauer · ‎Dec 19, 2017

Hi Nigel, I saw you made a bug report about this issue in UserVoice. For others experiencing the same issue, the InDesign team is currently reviewing the issue. Any updates will be posted on the bug report page here: Hunspell dictionaries cannot be added in Sierra or High Sierra – Adobe InDesign Feedback Best, Wren

wrensauer · ‎Dec 19, 2017

Hi Babs, Unfortunately, InDesign doesn't have the same kind of color picker as Photoshop and there's no way to make it identical at this time. Barbara's and Uwe's suggestions are the best workarounds. Alternatively, you could create color swatches in Photoshop and add them to your CC Library to use in InDesign. Creative Cloud libraries in InDesign Please make a feature request here if you'd like to see the color picker changed: Adobe InDesign Feedback Best, Wren

wrensauer · ‎Dec 19, 2017

Hi John, were you able to resolve the scaling issue with Malcom or Barb's suggestions? If so, what resolved it for you? Let us know if you need further assistance. Best, Wren

wrensauer · ‎Dec 19, 2017

Hi Britney, Are you still having trouble with getting InDesign to work? Let us know if you need further assistance and which version of InDesign you're working with. Best, Wren

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