Account, Payment, & Plan

For months, I have been experiencing ongoing issues with my Adobe account, and it has been extremely difficult to get them resolved. Now I have also lost access to my Creative Cloud subscription.My subscription has disappeared from my account, even though it was renewed in May this year and should remain valid until May 2027.There is also an Enterprise Admin Console connected to my account that does not belong to me. I do not have an Enterprise account, and I am unable to remove this connection myself. At the same time, I do not want to share any personal account information publicly.I am also a Firefly Ambassador and have already contacted the Ambassador team about this, but they are unable to access or investigate my account. Without my Creative Cloud subscription, I can no longer use the products included in my plan.I am completely lost and do not know what else to do. I have not felt secure about my account for a long time, and there does not seem to be a phone number I can call fo

My free trial ended 3 days ago. I do not want to continue the subscription. My payment failed, and now Adobe blocks me from cancelling because it asks me to update my payment method. I am located in Ukraine and cannot access live chat. Please help me cancel my subscription. I tried to cancel my subscription myself 3 days ago but I am unable to. Please cancel my subscription for me.

Hoy me levante con una mala noticia, resulta que yo cancele mi suscripción de Adobe en Marzo, y desde ahí no pagaba nada. deje de usar photoshop y todo. pero hoy de la nada, 4 meses después me encuentro con que volvieron a facturarme la suscripción y la tengo activa de alguna manera que desconozco. acabo de cancelarla, hoy es el día que me facturaron así que estoy dentro del periodo de 14 días, pero no se como solicitar el reembolso. Es peligroso que se me haya activado sola de nuevo la suscripción, llevo desde marzo con el servicio cancelado como ya dije. 

Hello community, I would like to change my Photography plan to yearly prepaid payment because the montly plan costs will be increased by more than 50%. When I click on the accept button I always get the error message "Sorry, we could not change your plan. Please retry.". What should I do to solve this problem? Best RegardsFlorian

i accidentally forgot to cancel my free trial, and I was charged 49.99 USD by Adobe Lightroom. I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan would like to kindly request a refund for this charge. If possible, please process a refund for the $49.99 payment.Thank you for your time, and | look forward to your response.

I purchased a free trial of Firefly Pro Plus. It claims to offer unlimited video creation credits via Web 3.0, but it's still charging me. Why? 

Hice el pago unos días después de la fecha límite desde el botón “intentar de nuevo”, el débito se reflejó en mi tarjeta y al momento en la ventana cc de adobe pero me sigue saliendo la advertencia de “problemas con el pago”. 

Hello,My free trial ended on July 11, 2026, and I was charged USD $359.88. I cancelled the subscription immediately on the same day and have not used the service since then.I received the cancellation confirmation email, but I have not received my refundyet. It has now been more than 14 days since I cancelled the subscription, and I would like to check the status of my refund.Could you please confirm whether my refund has been processed? If it has, could you also provide the refund date and the ARN (Acquirer Reference Number) so that my bank can trace the transaction?Thank you for your assistance. I look forward to your response.

I honestly cannot believe how difficult Adobe has made it to cancel a simple subscription.I purchased Acrobat Pro because I needed it for one month. Once I was finished with it, I tried to cancel before the next payment. The cancellation option was unnecessarily difficult to find, and Adobe would not even allow me to remove my debit card from the account.The only way I could prevent another payment was by turning off online transactions on my debit card. Yesterday, I temporarily enabled online payments because I needed to buy groceries, and Adobe immediately took €36.29 for another month.I did not want a second month, I have not used Acrobat Pro during this renewed period, and I do not intend to use it.What makes this even worse is that there seems to be absolutely no way to speak to an actual customer-service representative. Every support option takes me to another AI bot, which sends me around in circles without solving anything. I have already wasted far more time trying to cancel t

I purchased a subscription of 1596.94 INR But i don't get premium 😭 

I cancelled my subscription on July 2 (within 14 days of registration) but until now I have not received the refund that I was charged after 7 days of trial. Can Adobe team help me on this? Thank you

Firefly Standard credits missing after renewal, and unable to contact support?My Adobe Firefly Standard subscription renewed on 21 July, but the 2,000 premium credits have not been added.My account normally shows a total allowance of 2,250 credits, made up of 2,000 from Firefly Standard and 250 from my Photography Plan. It is currently showing only 250.A few days before renewal, the credit balance also appeared to freeze at 950 even though I was using features that should have deducted credits.Is anyone else seeing the same issue?I have also been unable to reach Adobe Customer Support. The support assistant directed me to Enterprise Support, which I am not eligible to use, and the normal support buttons either loop back or do nothing.Does anyone know a working way to contact Adobe Customer Support for an individual Firefly subscription?

The subscription amount of 2600 inr has been purchased mistakenly when I clicked in free trial and forget cancelling it, now I have cancelled my subscription within 14 days policy , please guide me about refund

I downloaded the 14 day “free trial" (hilarious title by the way, good joke adobe) only to cancel it before I was supposed to actually start getting charged. I realized I didn’t actually need it. Sue me for trying to save money. Apparently they did not actually cancel my account and were secretly charging me over $100/month. Again, I tried to cancel it, thought I had. Just got another charge the other day. At this point I’m absolutely horrified at this business model and scared for the people who work there. I did a big, huge thorough search going through every inch of this “account” I still have for some reason. Yet again, they told me I could leave, but this time there is an almost $600 cancellation fee. Why? What am I costing you? You’re clearly doing great scamming other elementary school teachers who don’t have money during the summer break. But I, owe you?On top of it all, I tried calling their support line to try and make sure it was actually cancelled. The voice recording gives

I subscribe for Adobe Studio (Individual) Plan on Annual Prepaid basis. I paid through UPI. The amount deducted from my bank account. After payment, webpage again redirected to agree & subscribe instead of showing order details. My order is not shown under my plans or order & Invoices. No confirmation received on email as well.My email id is cabansalsumit@gmail.com.

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov