Account, Payment, & Plan

Hallo,   Ich habe vorgestrrern mein Abo verlängert, die Zahlung über Paypal wurde auch ausgelößt. Nur leider ist nun mein Abo weg, wenn ich auf "Abrechnung und Zahlung bearbeiten" klicke geht das Fenster kurz auf und schliest sich dann gleich wieder, und es wird am untern Bildschirmrand "Fehler" in rot angezeigt.   Könnte da mal bitte wer schauen ? Ich kann so mein Abo leider nicht nutzen, in der Desktop App steht auch nur das ich die Gratis Version testen kann...     MFG Manuel   [Mod: Moved to the Account, Payment & Plan forum]  

I'm a Korean university student and using adobe in Korea. However I forgot to update and certify my current state of education, so my plan automatically updated as a common plan which I can't get student discount. Therefore if I want to change my plan, I have to cancel the current plan and re-verify my current state of education, but in order to do that I have to pay panelty charge for canceling the plan. I strongly refuse to pay extra charge and want to continue my plan with student discount, but it seems like Adobe Korea can't help me out with this condition.

Hey everyone, I recently subscribed to Adobe After Effects, intending to use the monthly plan for just one month to try it out. However, I later realized my plan had been set to an annual commitment, and when I tried to cancel, I was shown a £120 cancellation fee even though I only used the software for one day.As a student preparing for exams, I was hoping for more flexibility. If the Adobe Student Cloud is cheaper i could pay the yearly fee there if that’s an option, as paying £20 a month for just one app isn’t really feasible for me right now.Does anyone know if it’s possible to adjust the plan to a student subscription or have any advice on what I could do next?

Hi, on several occassions I have not signed up to the adobe software (and recently purchased an ipad and will download procreate) because I don't like the idea of monthly deductions but I would have signied up if I could have paid all at once for the year in advance. I think if you could allow for up-front year payment on the adobe software, you would have a greater uptake of users who are students and artists starting off. Just some friendly feedback. Cheers, Andrew (Submitted here as there was no contact email to send the feedback to)

Hace dos años que conbran en mi tarjeta de crédito un plan que no está vigente. Ha sido muy complejo obtener una respuesta al problema, y cuando lo he logrado me aseguran que no me voleverán a cobrar y , sin embargo lo vuelven a hacer. Tengo todos mis planes cerredos desde hace años necesito que me dejen de desacontar de mi tarjeta de crédito. Ideal si puedo hablar con alguien que me pueda ayudar, para podersolucionar el tema de una vez.Espero tener salguna respuesta por esta vía.

I am on the Creative Cloud Photography Plan with 1 TB of storage. I want to upgrade to at least 2 TB. However, when I login to my account and click "Manage Plan", there is no option to upgrade. Why? 

Question in title. I cancelled last year and now need invoice copies for accounting, however I'm unable to get them as my account page throws errors: "Could not fetch your invoice and billing history."How do I get to my invoices so I can download them?

I am trying to unsubscribe from Adobe Acrobot Pro, but it seems impossible. Can anyone help

TO GET MOST OF YOUR MONEY BACK(skip to then end) context: a month or two a go I wanted to use a ai generated picture for a project that I was working on I, so I went to multiple websites after i searched up FREE ai picture generator I eventualy landed on adobe    I saw the 0$/ month free trial clicked on the link and I chose the cheapest option which was 39 bucks a month which they use multiple colors and savings calculators to make you think that compared to the $80 option althogh in fine print it says annual. Anyways i bought my subscription and generated a photo which was pretty terrible(if i could curse i wwould i dont want this post to get removed) and i forgot about adobe untill today when i saw i was randomnly charged 79.99. I checked every email i remembered i had this account and after trying to cancel my subscribtion adobe hits you with a $400+ fee to top it off. I saw the free and jumped out of seat, I mean i never even used the <profanity removed> product i

Hace 3 meses que caducó mi plan y antes de que me cambiasen las condiciones de pago, decidí suspender el servicio. En el proceso en la web, me dió un error. Mosqueado por si acaso, además di orden al banco de no pasar mas recibos de Adobe. Desde entonces, me llegan correos de adobe solicitandome que actualice los datos de pagos de mi cuenta. He intentado varias veces la cancelación de los planes pero siempre me da error y la gestión telemática es nefasta. Nunca me atiende una persona, siempre el maldito asistente virtual.  Me parece increible la atención al cliente de Adobe sea tan pésima. Para contratar la suscripción bien que no me dieron ningún problema en ninguna hora, pero para darla de baja, no hay ni una sola persona al otro lado y curiosamente siempre da error en el proceso. DA VERGÜENZA.  

Hello.I found this page while search for the terms upgrade elements to photoshop on google.https://landing.adobe.com/en/na/products/creative-cloud/191127-elements-to-ccpp.html It says you can upgrade from elements to photography cc for 9.99USD.The page doesn't work though when you press on the button to go trough the upgrade path there is a 404 + 500 error with an API key missing. Nextjs doesn't seem happy.When I look at my account and go to my products I don't see any option to upgrade my license and when I want to pay it's the same, there is no upgrade just the full price of Photography CC.How can I upgrade my license ?

What is this "ask the community" garbage?  I've paid $53 a month for 8 years.  How do I email support? 

hello,I recently noticed that I was charged twice for my Adobe subscription. I checked my billing history, and it appears that two separate transactions were made for the same period. I did not authorize this, and I would like to request a refund for the extra charge.Could someone from Adobe support assist me in resolving this issue? I have my payment details and can provide any necessary information.Thank you in advance for your help!Best regards, 

I already have CC Enterprise Subscription but not getting Lightroom Mobile Premium.Click "Try Lightroom Premium" showing Something went wrong.

Cancelei assinatura que foi debitada no meu cartão sem consentimento. Quero o estorno do valor com urgência.

Can someone please tell me how can I cancel my subscription that was linked to an email address that was deleted? Meaning I can't log in to my Adobe account with that email anymore or use the "swap emails" option. Customer support chat is useless.

Damit der Preis für das Foto-Abo gleich bleibt, muss ich meine Zahlungsweise von monatlich auf jährlich umstellen. Das würde ich gerne tun, aber wie? Ich finden keine Möglichkeit dies auf der Adobe-Seite zu tun. Die Beschreibung in der E-Mail Ankündigung ist hier nicht wirklich hilfreich. Wer hat das schon geschafft und kann mir weiterhelfen? GrüßeThomas

Buongiorno, chiediamo di inviare per mail le Vostre fatture in riferimento al mese di agosto e settembre 2021

The trial period started on 6th March, 2025 and the paid period started on 14th March, 2025. But what happened was that the payment did not go through my bank account. I did not receive any message that the payment went through my bank account. But when I checked the subscription, I had already received the subscription. They had also sent an invoice stating that the payment has been made, but not a single rupee went through my bank account. So, what does this mean? I am not able to understand...

Hola, buenas noches.Cancele mi plan anual de Adobe creative cloud. Dijeron que me harían el reembolso completo del monto. He de destacar que ya pasaron los 5 días hábiles para el reembolso Pero este reembolso no se ha reflejado en mi cuenta bancaria, ya llame al banco y me dijeron que lo tenía que checar con ustedes.Estuve hablando con algunos agentes de adobe pero me dijeron que lo tenía que checar con el banco, igualmente lo volví a checar y me manda con ustedes 

Hello everyone I want to buy Premium to my friend but I don't know how Can I just use their email before the page that requires the payment?   Thanks

  

Hey everyone, I used to have like 2 accounst, dont remember any logins for it, but i made them because i really needed premiere pro and photoshop for work, started a 7 day all apps trial with my credit card and after the 7 day period ended, i just kind of forgot about it (never got billed for it, i'm guessing its because i have never had enough money in my account, so i couldnt use the apps), now I'm scared that if i get more money in my bank account, the subscription will renew and since I don't even remember the email to that account, I won't be able to cancel it. Is that possible?

Hi,I purchased a redeem code in January, and it expired in February because I didn’t enter a new code to extend it. Now that I need it again, I bought a new redeem code, but when I entered it, it didn’t activate. Instead, I received a message saying that my package has been suspended. Can you please help me understand why this happened and how I can fix it?

My first subscription is Pro 14 Days Trial, But I was surprised  when Adobe deducted payment for 1 month! So Why????? It Should be free 14 Days! Please explain that for me. Thanks