Account, Payment, & Plan

PLEASE CANCEL MY PLAN TODAY.

Hi,I've been wanting to change my plan from student to personal/individual for a long time but i always get this error message when I click on "manage plan". I'm not sure what to do and i cant even access my programs anymore cause of this. pls help.

Hello, I just cancelled a plan of mine about an hour after i paid for the plan. I was wondering when I will see a full refund in my bank account since it said i would receive a refund if i cancel within 14 days of purchasing the plan.

I have/had a yearly subscription, running for about four months, paid monthly. After being double charged in February (once via SEPA bank transfer, then via Paypal) I contacted the Adobe customer service. They veryfied my payment via Paypal and sent me an Email I was supposed to use as a receipt, so my bank can charge back the SEPA transfer. This is what I did. Then, a couple of days later, on the 1st of march, I received an Email from Adobe: my subscription is cancelled (translated: "Confirmation of your cancellation"). I never cancelled my subscription. I also paid till the end of March at least. But now the subscription is gone and I can't even contact the customer service "because there is now current subscription"? April fools coming early this year? What is going on and how can I fix this? Any help is much appreciated.

Hi, my Adobe Account that was created while living in Canada. When I moved to Germany, I quickly realized that I couldn't continue paying for my Lightroom subscription with a German credit card. The account was associated with Canada, the country in which the account was created, and from which the first payment method was used. I reached out to Adobe's customer- and technical-support teams and was given a variety of solutions:The country associated with my account can simply be changed.The country associated with my account cannot be changed until the current billing cycle has ended.The country associated with my account cannot be changed at all, and a new account with Germany as the associated country must be created. As is evident from the conflicting solutions provided, the customer- and technical-support teams do not seem to have a clear or unanimous understanding of this issue and how to solve it. (Read more about that here: https://community.adobe.com/t5/account-p

I am a 3D Animation student. Last year, I had a free student subscription to Adobe Substance Painter (and the other programs included within the Substance 3D subscription, but I only use it for Substance Painter). Last month, I updated my subscription - not realising that it's only free for the first year - and was charged £18.50 on an annual subscription (billed monthly). I was miffed, but it was my bad for not reading the T&Cs properly so I let it go.Well, this month comes around, and instead of the £18.50 I expected, I was charged £250.13. I freaked out, wondering why on earth I had such a massive charge from Adobe - only to sign in to my Adobe account and see that it had been updated to an annual subscription (billed upfront) which ends on 6th March 2026, a year from now. I cannot afford to pay £250 in one go. I am a student, working 8 hours a week. Also, £18.50 x 12 = £222, so why am I paying even more?I figured okay, since it ends exactly a year from now, I'd say that me

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Veo que así les a pasado a muchos usuarios Esto es una estafa y ni siquiera van a hacer el reembolso y todavía te quieren cobrar por cancelar nmms la verdad que gran estafa y rateros. Yo intenté cancelar el plan desde hace meses y. Nunca dió la opción si no ya hasta apenas que me jalaron mi dinero y solo así dió la opción de cancelar y todavía sinicos quieren cobrar por cancelar son mmds .l.

I want to cancel my membership plan! I don't want to renew my membership plan. There is no cancel option or button on my account and there is no chat option for cancelling. Ok, let me to tell my issue as clear as it is: I want to CANCEL my membership plan . Can please someone help me there? PLEASE    And confirm cancellation. To my email Please   I want customer care number thank you   [personal information removed for your protectionhttps://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467][This is a public forum, not Adobe support, please do not post personal information]

Bonjour,Je sui prélevée depuis octobre 2023 et je ne comprends pas pourquoi ? Je n'ai pas pris d'abonnement et n'ai jamais utiliser les services. Comment puis je faire ? Est-il possible d'avoir un remboursement ? Cordialement

HiI am trying to subscribe for an adobe plan with a valid credit card in india. Adobe website is not even trying to contact my credit card company and saying card details not valid. My Bank send me an sms when a transaction on my card fails. Whenever adobe said card details not valid, my bank did not send any sms saying that transaction failed. So is even adobe verifying my card details with my bank or saying based on an assumption? Is Adobe still selling in India or not ? Is there any reseller from which i can buy ? Can i buy from amazon.com, will it be valid for india or will be valid in usa only ? Regards

Ich habe ein Test-Abo "Acrobat Pro" gewählt, nach dem Test-Abo wurden mir dann die 24 Euro abgezogen. So weit so gut. Jetzt, nach etwa 20 Tagen möchte ich das Abo wieder kündigen, aber anscheinend ist es ein Jahres-Abo und die Kündigung würde mich 130 Euro kosten. Ich bin mir ziemlich sicher, dass bei der Abo-Wahl nichts von jährlich, sondern nur etwas von monatlich dran stand.

Looks like purchasing Lr and PS in a bundle is impossible at the moment, at least from Poland. In total I've tried 3 different banks, 4 different cards, 3 devices and 2 payment methods (card / PayPal). Cards data is for sure valid - it's stored in my browser and it's been used multiple times.From what I've found the problem regarding card method is related to wrong card validation. When it comes to PayPal this is probably web service that is not working correctly - payment goes to Adobe, but is rejected and comes back to my account after couple of minutes.Support was not helpful at all. I've heard from them that "PayPal sometimes work".

Good morning,We are your client from Poland and we need residence certificate from your company.Would you be so kind and send us a residence certificate for 2024?Polish law requires the submission of such a certificate for tax purposes.I would appreciate your help.Thank you! Rafal

I am writing to request a tax residency certificate for the year 2024

I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 100sar back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone

Quiero quitar la tarjeta para ya no seguir pagando 

I subscribed to adobe after effects and canceled within 14 days, according to the terms I should get a refund but now it has been 8 days and I still haven't received the refund. why is that? what should I do to get the refund?

Hello, I am new here, so recently I took adobe creative cloud subscription and the free trial was supposed to end today. And in invoice its showing the invoice of transaction for todays date that is 5 march but money is not deducted from the account. So can someone please help me regarding this

Hello, I canceled my subscription about a month ago, but this month I was charged the full annual fee, how do I get a refund?

I am trying to get more credits to use the text to video generator, but we tried to purchase the subscription and the page keeps freezing. 

I have been getting charged monthly for adobe acrobat and when I went to cancel my subscription it says I have no subscription. I've checked on desktop and mobile but for some reason it says I'm not even a member. Is there a way someone can cancel my account? Or am I doing something wrong?

Por favor, necesito que las facturas se emitan a nombre de la empresa con el IVA correspondiente (16%), les envio la CONSTANCIA DE SITUACION FISCAL . Si es posible, podrian enviarnos las facturas del 2024 y las del 2025? Quedamos en espera de sus comentarios. Saludos y gracias

iam getting error message when i try to pay for premium, Iam trying from India for my business.[Mod: Removed screnshot of customer's personal information]

I don't have a credit card, I would like you to use the paysafecard payment method