Account, Payment, & Plan

Did you see the email about Adobe's price increase for CC subscriptions? And in the same email, they add, But, but, look at all the things we're giving you, like AI! Just cancelled my subscription. This company is beyond bloatware, and I'm voting against it with my wallet. Bye, Felicia!

Hi Adobe Support Community,I recently noticed a $60/month charge from Adobe on my checking account, but I’m unable to determine what account or subscription it’s tied to. Here are the details:I canceled my Adobe subscription last month, which was only $22/month. This $60 charge is unexpected and doesn’t match the subscription I had.I’ve checked all my emails (including old accounts) but can’t find any confirmation emails or accounts linked to this charge.I’ve tried using the bank transaction description to trace it but still can’t find any helpful details.The problem is that I don’t have access to the account tied to this charge (if it’s even under my email). Since my bank (Wells Fargo) requires me to resolve this directly with Adobe, I’m at a loss on how to proceed.Is there a way for Adobe Support to help locate the subscription using the transaction ID or charge details? If so, how should I go about providing this information? Any advice or guidance would be greatly appreciated!

I have a current subscription until March 13. Can I pay in advance to renew my subscription for next year?

¡Buenos días a todos!Tengo un problema con esta empresa que quiere seguir cobrando el plan que ya está dado de baja, con número de reclamo y mail de cancelación total. Hice todos los pasos posibles, incluso me comuniqué con asesor que me aseguró ya estaba todo finalizado y borrarían los datos de mi tarjeta. Anoche quisieron de nuevo cobrar la suscripción, con motivo de esta estafa tuve que deshabilitar mi tarjeta del banco, causando muchas contrariedades, ya que es la que utilizo en mis trámites y pagos diarios. Ya no sé que hacer. Que empresa poco seria, por favor alguien tiene el dato de adonde denunciar esta estafa?Desde ya muchas gracias.

I had no credit card because bank doesn't provide credit card to students in india so i had to made a fixed deposit 20,000/- rupees to get the credit card. Now still payments declined when i place order after chatting with the adobe customer support but got no satisfactory answer they said to contact your bank and now i got to know that the RBI has changed its new guilde line so here is what that bank says..   Reserve bank of india new guide line In accordance with regulatory regulations on eMandate on cards, effective 01 October 2021,processing of e-mandate on cards for recurring transactions requires Additional Factor ofAuthentication (AFA) to be performed for E-mandate registration, first transaction, modificationor deletion. AFA is required for subsequent recurring transactions subject to certain prescribedconditions.Any recurring transactions (domestic or cross-border) for existing or new e-mandates notcompliant with regulatory regulations will be declined by S

Hi. I wanna ask, i use my free trial  at the end on december 2024 and it is already ended (28Dec2024). But I pay for this month (January 2025) but the system said that I still not paying it and it says Due Now. So what should I do? I dont want to pay double for this month. I already logout and login. My country is not available for live chat support. Thankyou for answering my question.

Just informed I did not need to pay for adobe as a student. The huge lack of communication on both adobe's website and my school's on how to initiate, never mind be aware of, the tuition-paid method has me boggled. I paid roughly $300 using the "student discount" service AND my tuition for the no-cost student service. When looking for a refund, adobe's website told me I had to ask my school for any concerns. When I asked my school, they told me they couldn't speak for adobe.

Yo cancele mi plan un dia despues de que se terminara mi prueba gratis de illustrator eso paso el 8 de Diciembre del 2024, solicite mi reembolso pero ya han pasado mas de 30 dias y no he recibido mi dinero, necesito saber si me lo daran, ya que mi caso cumple con todos los parametros que requiere la solicitud de reembolso. 

Hallo,   durch Neuinstalation auf meinem PC  sind alle Daten des Abos nicht mehr eingetragen und ich musste erneut einen Vertrag abschließen. Wird dadurch das vorherige Abo dann automatisch gekündigt oder zahle ich dann 2x für ein Produkt? Mail [personal information removed]   Muss ich beide kündigen und dann ernuet mich anmelden?   Nicole de Lüc-Koch    

This is the 4th time I have tried to cancel, and each time it is cheaper to stay than the cancelation costs. I haven't use the software nor has my team for 4 months. I have spent almost $800 dollars on software that I did not use, but it would have been far more expensive to cancel.   [Edited by moderator]

I'm a student in a university in India. So I don't have credit card for myself in India. Banks don't give credit cards to students easily. And just 1% of Indian population have credit card. So why it is essential to buy adobe products in India with only credit card. Why can't you add more payment options like debit card, UPI or PayPal?   There are so many creck softwares of your products on the internet. Yet I decided to buy your products. But I can't, because of your approach, So many students in India have to use illegal softwares for study graphic design. Do you think it is ok?  Let me tell you the truth, I can't find anyone, literally anyone who has your paid products on their PC, because simply they can't buy your products because of credit card necessity. You are in loss for this very reason and people in India are in loss because of your strict approach. This isn't USA, this is India and credit cards are not is fashion here, Remember that.

Hello, Recently I renewed Adobe Creative Cloud license. As my payment method and VAT ID has changed I updated them, as instructed on Adobe support page here and here it is quite easy. However to my surprise invoice issued was on former VAT ID, for which to be sure it won't be invoiced, payment method was deleted, before entering new payment method. I was like it's not a big deal I will just contact support, so I did via chat and was told ticket was created. After a week I've sent a reminder in the ticket asking to correct VAT ID. Now, few minutes ago I received e-mail that due to cancelling plan I will not receive support and ticket is closed... I can't review ticket and contact team again. I cancelled plan not to be billed wrong again, I think it is understandable, especially that my plan is valid until 30 January 2025. In short I followed Adobe instructions to make correct payment and was billed with wrong VAT ID, I triple checked, if ID is correct, as for tax authorit

Is there any way to stop Adobe's nonsense login and logout of business and personal accounts to use software purchased with each? Is anyone at Adobe monitoring this community so they can understand how frustrating this process can be when working with only one computer for business and personal stuff?

I pressed the 7 day free trail why did I get charged 10.00$ for .. I need my money back.

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

kent_5475Jag blir debiterad för ett konto: 044-207-3650. Det är inget konto som tillhör mej, jag ber därför att det avslutas och att återbetalning av debiterat sker

I have been waiting for a week for a refund from you! 3 agents and many empty promises later. This is unacceptable for a company. I keep getting the agent telling me the previous agent didn't do it or didn't process it. Cannot believe this.

Bom dia, eu usufrui dos dias grátis da Adobe Premiere, no entanto, antes desse período grátis acabar, fiz o cancelamento, pois não pretendia continuar a usufruir dos serviços do premiere, recebi um email a confirmar o pagamento, mas ainda assim foi-me retirado o dinheiro da conta

I changed my adobe account primary email last week.  I verified it.  It shows the new email correctly online and it shows it is verified.  HOWEVER, Adobe keeps sending emails to my old email address.  Is there a secret place that I need to change or  does Adobe need to change something on its end (and who do I contact to do that)? Also, when I use chat twice tonight to fix this issue--the agents just end the chat without answering me.   AWFUL customer service....  

I enter my card information and I get a message “A transaction may fail for various reasons. Please double-check and make sure you have entered your payment information correctly. If this problem persists, you may need to use a different payment method or contact your bank.”but my details are correct; I have paid for other subscriptions on other sites to verify that they are not my banks.And with paypal I get “Paypal is not available at the moment”.I have been trying to pay for 4 days now

Я попробовал ваш продукт, мне он не понравился. Почему уже 3 месяца вы меня преследуете? Я не буду покупать вашу программу - отстаньте или я подую в СУД.

I subscribe few months ago an Adobe Acrobat Pro plan.But I can not stop it as it is in following status since months......  "You'll be able to manage this plan shortly".i m very hangry to pay for something that I don't use anymore.Thanks for your help.

I just cant't get through payment in adobe. its really frustrating...please help. I keep getting the below mentioned error."There's a billing issue with your paymentWe are unable to approve your transaction at this time. There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please call Adobe Sales at +44 203 0277 764 to place your order" 

Can you guys help me?I'm From Indonesia. I was trying to enter payment for Adobe Photoshop at checkout, but after clicking "Start Free Trial," there's a message like this:"A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."The card number, expiration date (mm/yy), and CVV are not wrong. I have used them at many places, but there seem to be problems with this particular checkout. 

Hi MarkHope you can helpI have purchased few applications including: Photoshop, Indesign,Adobe Creative cloud, Acrobat DC, Bridge CC separately,but i would like to purchase  All Apps for £39.95Can you please let me know how do i do that so I am not charged twice for the some apps?Dio I cancel all my individual apps and then buy the package?RegardsMirra