Account, Payment, & Plan

Adobe has  charged me twice for Lightroom even though I cancelled well within the window of time allowed to do so, yet they will NOT refund my money.  Does anyone have a phone number to an actual human who cares at Adobe?  I have tried for three weeks to get my money back, and I just get the same run-around.  Are these the same people who try to tell us our "microsoft sytems" need updates, and steal all of our information and money???  

Lütfen yardımcı olun plan aldım iptal edemiyorum 

hola queria publicar que solicite un rembolso de un plan de adobe Creative Cloud Todas las Aplicacionesdespues de la pruba gratuita y esto fue justo cuando se acabo ya que olvide que tenia la suscripcion, pense que la habia cancelado, luego se me cobro y imediatamente cancele el plan anrtes de los 14 dias habliles y despues espere a que se me entregara el rembolso hazta hoy 24 de diciembre cuando cancele el 2 de diciembre y solicite el rembolso el mismo dia, porfavor pido que se me devuelva mi dinero el cual se me cobro aprx 25 dolares siendo este el pedido AB04955202500CCL y todavia nada aunque halla seguido todos los pasos, porfavor solicito contactarme con alguien para que me pueda devolver el dinero

Hola, hace unas horas hice el pago para suscribirme al creative cloud con el plan para estudiantes, todo salio bien, el pago se hizo y me descontaron el dinero, sin embargo mi cuenta sigue apareciendo como gratuita, sin ningun tipo de suscripcion y no puedo acceder a los productos que el creative cloud ofrece. 

Realicé el pago de Adobe, pero me apareció un error que decía que no se pudo procesar el pago, aunque el dinero si fue descontado de mi tarjeta. Al ingresar a mi cuenta, no tengo ningún producto activo, por lo cual no me contacta un asesor, solo con el chat automatico. He notado que este problema es frecuente en otros usuario. Necesito ayuda con esta situación.

sebebi nedir banka bizden kaynaklı değil diyor

Hola, no eh podido cancelar mi prueba gratuita de ilustrador y no puedo costear y tampoco cancelar mi suscripción ya que la uso como herramienta educativa

It's revealing how much expertise these "Community Experts actually have. Very little! They can't seem to understand the difference between a licensing issue and a software/compatibilty issue. Then the lock the topic so you can't point out their ignorence. I'll just have to start a new thread....   So let me clear up a few things, but first I have to say this...Anyone that is backing or supporting Adobe in this issue has already destroyed their own credibility and does not deserve any attention. That said....   I purchased a Volume License and by the licensing agreement in most any Volume License Agreement, the license is 1. Perpetual, 2. Upgradeable (according to the Volume License Plan details). Perpetual licenses are valid for life and do not expire but can be revoked "and" replaced if the key becomes compromised. The only way they can revoke and "NOT" replace the key is by providing a purchase price refund.   When you buy a software license, you are buying the licens

I have spent hours with custumer support so they can fix my subscription and refund me $3.80 and in 2 months it is still the same run around. I live in a tax exempt state (oregon) I have had the same billing address for 5 years. I recently restarted my subscription and instead of being charged $29.99 as stated in my account, I am being charged sales tax on it.  I'm sick of calling and chatting for over 2 months. What other options are there?

Soy filmmaker y descargue los 14 dias de prueba de un programa que no uso por mi profesion  llamado illustrator, resulta que ahora lo voy a cancelaer y me quieren cobrar 260.000 o pagarlo mensual.  QUE FALTA DE RESPETO

Das ist sehr ärgerlich. Ich möchte mein Abo auch kündigen. Aber es scheint keine Möglickeiten zu geben. Das sit Betrug. 

I want to change my contract ( monthly) in just 1 month, please react; [Edited by moderator: Please refrain from sharing your details here, as this is a public forum accessible to all.]

I wanted to use Premier Pro for an assignment for school, so I got the free trial, forgot to cancel it, and now it wants me to pay $183 when I haven't even used it since the free trial. I can't afford this, I am a student with no source of income. I just recently got some cash for Christmas, and it immediately went into the subscription I don't want. It won't let me cancel without paying the fee I cant afford anyways. Please help.

I frequently get Adobe message to say "more than one user" and to change password. However, there is only one user, myself. Also when clicking the link to update my password I get a Russian (?) language menu popup? I am an English only language user account. This is obvioulsy both frustrating and concerning. Anyone with thoughts as to what might be going on?  

I’ve been getting charged monthly, but when I try to log in to the account linked to the email being charged, it says the account doesn’t exist. I’ve checked thoroughly, and there’s no record of me signing up, yet I’m still being billed.

Hello! Last night after my monthly payment I canceled my subscription plan as I don't use it anymore. But they withdraw one more time from my acc after the cancelation...why is that? So I paid like twice for everything.. Can I get refund at least for the last one?

Dear allI can’t buy LR on my MacBook Pro ， but my iPhone and iPad can run it good。 can you add my account into thanks a lot

I had been using Behance Pro on a trial basis, but unfortunately, I forgot to cancel the subscription before the trial period ended. I recently received an email alert notifying me about the charge for the subscription. However, my payment method was no longer valid at that time, so the payment has not gone through yet. I need help cancelling my Behance Pro subscription to prevent any future charges. Can someone guide me on how to deactivate it successfully? Thanks.

Hello there, two weeks ago, I wanted to cancel my Adobe subscription because it was too expensive. Adobe offered me two months free, but now I am shocked when the website tries to take money from my account. Also, when I tried to cancel, there was a charge, which did not make a scene.

Hope all of you are fine. I am a student and want to buy creative cloud in Pakistan but unable to do so as adobe is not selling its products online in Pakistan, even resellers are selling commercially not for individually, I am disappointed and confused after knowing this, what should I do? please help me.

Yo cancele la prueba gratis y me están haciendo un cargo exijo que me lo devuelvan 

as the title, I have only one credit card but I wish to delete it. Is there an email I can send my request to?   [Mod: Move to the Account, Payment and Plan forum]  

Hallo zusammen,Vor kurzem habe ich ein Adobe-Abonnement gekauft, welche nun monatlich läuft. Jedoch möchte ich eine Rechnung, welche ich für ein Jahr bezahlen kann.Ist dies noch möglich zu ändern?

I opened adobe creative cloud on my windows computer today and I was signed out. I signed in like normal, but my profile picture was gone and it gave me a new one. Once I was logged in, it gave me the option to purchase a subscription, it didn't show that I had an active one. So I checked my phone. I opened my lightroom app and my normal profile pic was there, and it said my subscription to both LightRoom and Photophop was active. For some reason, when I log in with the same email on my computer, all of that is gone.  Please help!

Hi Guys, had a plan since 10years on monthly payment term. Through the course of the past years it was easy to redeem by yearly black Friday deals and the monthly payments was paused.Different behaviour this year - by redeem yearly codes,  it was showing up as 2 plans. Checked w support and they canceled the monthly plan and gave me 1 month on top of the new plan (25month duration in total) as 2 plans in parallel makes no sense. Since the first plan become obsolete at due date - no more plan is showing up now. Not even the one I have redeemed (with the 25mo in total) that should be active till Dec 2026. Interested, at web it showing no history for redeeemed plans. Any idea other than waiting till Mon and calling support?