Account, Payment, & Plan

Soy filmmaker y descargue los 14 dias de prueba de un programa que no uso por mi profesion  llamado illustrator, resulta que ahora lo voy a cancelaer y me quieren cobrar 260.000 o pagarlo mensual.  QUE FALTA DE RESPETO

Das ist sehr ärgerlich. Ich möchte mein Abo auch kündigen. Aber es scheint keine Möglickeiten zu geben. Das sit Betrug. 

I want to change my contract ( monthly) in just 1 month, please react; [Edited by moderator: Please refrain from sharing your details here, as this is a public forum accessible to all.]

I wanted to use Premier Pro for an assignment for school, so I got the free trial, forgot to cancel it, and now it wants me to pay $183 when I haven't even used it since the free trial. I can't afford this, I am a student with no source of income. I just recently got some cash for Christmas, and it immediately went into the subscription I don't want. It won't let me cancel without paying the fee I cant afford anyways. Please help.

I frequently get Adobe message to say "more than one user" and to change password. However, there is only one user, myself. Also when clicking the link to update my password I get a Russian (?) language menu popup? I am an English only language user account. This is obvioulsy both frustrating and concerning. Anyone with thoughts as to what might be going on?  

I’ve been getting charged monthly, but when I try to log in to the account linked to the email being charged, it says the account doesn’t exist. I’ve checked thoroughly, and there’s no record of me signing up, yet I’m still being billed.

Hello! Last night after my monthly payment I canceled my subscription plan as I don't use it anymore. But they withdraw one more time from my acc after the cancelation...why is that? So I paid like twice for everything.. Can I get refund at least for the last one?

Dear allI can’t buy LR on my MacBook Pro ， but my iPhone and iPad can run it good。 can you add my account into thanks a lot

I had been using Behance Pro on a trial basis, but unfortunately, I forgot to cancel the subscription before the trial period ended. I recently received an email alert notifying me about the charge for the subscription. However, my payment method was no longer valid at that time, so the payment has not gone through yet. I need help cancelling my Behance Pro subscription to prevent any future charges. Can someone guide me on how to deactivate it successfully? Thanks.

Hello there, two weeks ago, I wanted to cancel my Adobe subscription because it was too expensive. Adobe offered me two months free, but now I am shocked when the website tries to take money from my account. Also, when I tried to cancel, there was a charge, which did not make a scene.

Hope all of you are fine. I am a student and want to buy creative cloud in Pakistan but unable to do so as adobe is not selling its products online in Pakistan, even resellers are selling commercially not for individually, I am disappointed and confused after knowing this, what should I do? please help me.

Yo cancele la prueba gratis y me están haciendo un cargo exijo que me lo devuelvan 

as the title, I have only one credit card but I wish to delete it. Is there an email I can send my request to?   [Mod: Move to the Account, Payment and Plan forum]  

Hallo zusammen,Vor kurzem habe ich ein Adobe-Abonnement gekauft, welche nun monatlich läuft. Jedoch möchte ich eine Rechnung, welche ich für ein Jahr bezahlen kann.Ist dies noch möglich zu ändern?

I opened adobe creative cloud on my windows computer today and I was signed out. I signed in like normal, but my profile picture was gone and it gave me a new one. Once I was logged in, it gave me the option to purchase a subscription, it didn't show that I had an active one. So I checked my phone. I opened my lightroom app and my normal profile pic was there, and it said my subscription to both LightRoom and Photophop was active. For some reason, when I log in with the same email on my computer, all of that is gone.  Please help!

Hi Guys, had a plan since 10years on monthly payment term. Through the course of the past years it was easy to redeem by yearly black Friday deals and the monthly payments was paused.Different behaviour this year - by redeem yearly codes,  it was showing up as 2 plans. Checked w support and they canceled the monthly plan and gave me 1 month on top of the new plan (25month duration in total) as 2 plans in parallel makes no sense. Since the first plan become obsolete at due date - no more plan is showing up now. Not even the one I have redeemed (with the 25mo in total) that should be active till Dec 2026. Interested, at web it showing no history for redeeemed plans. Any idea other than waiting till Mon and calling support?

Dear CommunityI am getting really frustrated. I did contact Adobe customer support multiple times, they tried to move me arround in circles and close my tickets before I got the chance to answer. Like two years ago I did buy the last available Adobe CS6 Master Suite from a reseller, therefore bought a used license key. This is legal according EU court case and did work great in the beginning. After a years I did get problems with the Adobe genuine service saying my product is illegal. As I bought it legally I did just stop that annoying service. Now I changed my PC and wanted to install it again on the new machine, where my license key for activation was blocked due to piracy. I contacted Adobe an provided my invoice and a proof that the seller is a registered legitimated company.Adobe said there were multiple activation attempts and that I should contact my seller. But my seller is answering that Adobe is systematically blocking old licenses to force people buying the new su

I am stressing because I want to cancel my free trial but it says "youll be able to manage this plan shortly" and the chat is completely useless as the agents seem to be lazy and just give up with your situation straight away

My bank account has been charged with an Adobe subscription for at least three months after I cancelled my plan, and I don't know how to contact support directly. As I don't have an active subscription, I don't get access to any direct means of communication, including access to an agent in the chatbot.Your help is necessary and appreciated.Best regards

Ich habe eine Email zum Preisupdate für das Creative Cloud Foto-Abo erhalten und würde jetzt gerne auf die jährliche Bezahlung wechseln. Leider fehlt der Button "Abo wechseln" (siehe Screenshot), so wie in der verlinkten Doku https://helpx.adobe.com/de/manage-account/using/change-plan.html?promoid=695P7NJY&mv=other Könnte das Bitte jemand vom Adobe Support beheben? 

There is no way to change this yourself in user account so you have to talk to a support agent. He wouldn't change the billing unless I bought "AI assistant for acrobat". Some years ago I was tricked into buying an Adobe stock plan, so I will not be fooled again. So here I am, still on monthly billing plan. Who do I need to talk to to get support? We have been using CC for years and years in my company, but we need to seriously consider alternatives.

The Adobe unsubscribe is brokennnnnnn and has been for yearsssssss. 

hello. I have a question. I previously downloaded Adobe Illustrator. and immediately made a mistake. but I received an email saying that I can't withdraw money for a subscription. why should I be charged if I deleted my subscription during the three-day free use? how do I make sure that I am not bothered with bills? Thank you in advance

Adquirí la prueba gratuita de 7 días de Ilustrator y al 8vo día me cobro el cargo mensual y lo cancelé el mismo día, pero no me han reembolsado el dinero. Alguien sabe qué pasos debo seguir para solicitar el reembolso? Intente consultando al asistente virtual pero es pésimo y no hay números de contacto.

I have upgraded my debit CARD for Illustrator! And I've cancelled my subscription to Adobe Acrobat Pro  because I want to store the private drawings I make on my private hard drive. I am retired and have no income or professional activities. What I do in Illustrator is completely private. And I  paid many thousands of SEK for the program 24-25 years ago. Stop harassing me!!! Otherwise I will have to go to the press or the police.K.R.Bente