Account, Payment, & Plan

Hello people, I bought a new adobe package last week using paypal as paying method. There is still not any plan showing altough i payed. What can i do?

Hello, I can't pay using my visa and I don't know why. Every time I try to pay my subscription, I get a message "There’s an issue with your payment details" or "There's a billing issue on your account " . I can't pay. What should I do?

Hi, I've canceled my plan yesterday and it told me I have a guaranteed refund if I canceled within 14 days, which I did. But the money isn't on my account, am I still getting my refund?

My wallet was recently stolen with all my credit card in it. My Abode subscription was due this past Saturday. I called the Adobe San Jose Corp phone number to report earler this morning and that didn't work. I will receive my new credit cards next week from 11/25-28. What should I do?

Hello. I just activated an individual subscription, and I can't access the Apps section in my Creative Cloud. I see the message "You do not have access to manage apps." After several attempts, I haven't been able to find a solution. What can I do?

I use Creative Cloud all apps 100gb and it has a price of 1387 Turkish Liras (approximately 40 USD). Is there a chance I can decrease the price of my pay by cancelling some apps in the plan that i don't need to use? Or is there a more cost-efficient way like only paying for apps that i need or buying them as a pack to pay less? Thanks.

Dear Adobe Team,   I am deeply disappointed with Adobe’s approach to subscription management. The lack of clear, user-friendly notifications about auto-renewals and the inability to easily opt out is frustrating and feels intentionally misleading. This practice comes across as exploitative rather than customer-focused. Furthermore, the absence of a contact center with real representatives is unacceptable. The reliance on AI systems and an overload of irrelevant content makes resolving issues unnecessarily complex and adds to user frustration.   Adobe is a reputable company, but these practices risk damaging your reputation. Please consider implementing clearer subscription management processes and a reliable customer service system that allows direct interaction with knowledgeable support staff.   Sincerely   [Moderator moved the thread to the correct forum]

Habe das Probeabo rechtzeitig gekündigt, trotzdem wurde es mir in Rechnung gestellt, das Geld wurde vom Konto abgebucht 

Darse de baja

Hi eveyone, I'm unable to pay my billing. There's an issue occurring: commerce.adobe.com refused to connect. please help me to fix this error.     [Mod: Moved to the Account, Payment & Plan forum]  

I have a problem because when I want to cancel my subscription to animate I have a white screen. After clicking manage plan and cancel free trial I get a white screen and I am not able to cancel my subscription

Birçok kez denememe rağmen hata aldım ama sorunun ne olduğunu bilmiyorum ve mezuniyet ayını ne girmem gerektiğini de anlamadım. Branş seçiminde tam olarak bölümümün branşı yok (bölümüm grafik tasarım) en yakın olanını işaretledim belki hata o yüzdendir bilmiyorum.

Hello everyone, Today, I want to share a frustrating experience I had with my Adobe Creative Cloud subscription. I believe sharing this might help others who face a similar situation or might encounter it in the future.I have been a subscriber to the Creative Cloud All Apps annual plan, which was valid until March 2025. With the Black Friday discounts, I decided to renew my subscription early to take advantage of the offers. When I contacted Adobe’s customer service, I was offered the All Apps package for TRY 1,908 annually, and I was told I would also receive a refund for the remaining months of my current subscription. The offer seemed fair, and I proceeded with the payment. Everything seemed fine—until I checked my account. To my shock, my subscription had been downgraded from the All Apps plan to the Photography Plan (20GB). This was neither my request nor something I was informed about. I immediately contacted customer service and explained the issue. Despite having conv

Cancele el plan de Illustrator y adobe stock y me siguen facturando en la tarjeta, a qué se debe esto? 

Como hago para reestablecer mi contraseña si perdí mi numero de telefono. cada vez que intento restablecer la contraseña envía un codigo al numero de telefono que la empresa de moviles me bloqueo y ya no tengo.

I have purchased Adobe premium for free trial of 7 days . When I was purchasing than it ask for the payment method so I used Google Play for it . But now it's not showing the cancellation option and also my money is not getting refunded which have been already deducted from my account . Pls help to return my money as 2600 is a big ammount 😭😭.I just wanted to use it for 7 days free trial and I lost my money 😭😭.

Hello guys,I've been using complete creative cloud apps membership for some time. I just saw an ad stating the November discounts and realized that I am paying more. I tried to purchase but it is not allowed. So I'm thinking to cancel my plan and purchase the same with the discount rate. Is it allowed, can I do that? Or is there any other method to get the better rate somehow?,Thanks in advance...

I have never found it this difficult to try and cancel a membership, it makes me wonder why they would make it so challenging if they didn't have full confidence in their product. Because it was so difficult to cancel, I decided to cancel the credit card that it was linked to, and so when I went to go cancel again, it said I needed a valid method of payment to cancel membership. I changed it, but then it wouldn't update so then I check back a few weeks later, and I'm already billed twice and then it says in order to cancel membership, I would have to pay a early cancellation fee (worth about 3 months worth of membership) and  I would immediately lose all access to their products and thigns I have bought in the past.  I can't even send them an email to get this straighted out .  terrible

Adobe charges me 25 euro every month but I don't have an paid account. They have double checked already and this is indeed the case. Regardless, Adobe keeps charging me every month. Where does this come from? I have tried chatbox, but they closed the item several times or did not answer anymore at some point. This has cost me already 125 euro. Is there a contact adress? Email or telephone for these kind of complaints. Thank you

Hello. I bought a 1-year package from the discount and it was automatically renewed at the end of the 1 year. Now he wants more money than I can afford. I want to cancel this payment but the plan cannot be canceled without payment.what should I do.

Hello,  so im trying to get the student license, but i keep recieving expired codes that i cant redeem.why does this occur? thank you.  

I have been wanting to renew my membership from the prepaid version with my student ID for the last 2 months, but I could not get a discounted membership because my own membership had not expired. I was receiving a notification saying that I had to wait for my subscription to expire.  My subscription ended and the most expensive package was taken from my card without even asking for renewal approval! I didn't have the means to pay this right now, I couldn't use my student discount. They took my house rent from my account without even letting me know! I want a refund!! 

I have no idea how I came to subscribe to the above. Please cancel immediately and refund the 35,99eurADOBE SYSTEMS SOFTWARE 044-207-3650 IE

the cancellation charges Adobe is asking is enourmous, i had purchased their Illustrator, barely used it for like 6-7 days and now they are asking for more that 4000 rupees along with the that months charges to cancel, i don't have any proplem in paying the months charges, but this cancellation fees is more than the service i have used. i feel soo cheated. someone please help. i don't have a job and i can't pay for this.

Quiero obtener la licencia para estudiante, pero no me permite agregar ninguna dforma de pago. Alguien ha podido encontrar solución a esta cuestión? Todo, tarjetas, página de Adobe y ubicación son del mismo país