Account, Payment, & Plan

Pls help :)))) I'm planning on cancelling my free trial to join a company's Premier Pro plan so I don't have to pay myself. If I do this, will I still be able to access my projects that I edited on my account/ free trial ? 

Hi, so I'm sure this isn't the first this is being asked but oh well.I live in Croatia and apparently Adobe Cloud isn't available here so I'm wondering why is that, or better yet, when is it going to be available here?We've been in EU and generally relevant for a while so I dont understand it. Now, I have been to US twice and have a not-so-permanent address but it's where I live when I'm there, so I'm curious whether that can be used as a way to buy the license. I used that address to buy things from US and have them sent there, if that's relevant. I had a bank account there which is not temporarily closed.I need Animate CC ASAP(!) so any help is appreciated.

When will Adobe Cloud be available for Croatia? It makes no sense to buy from official resellers because you can only but per year subscription, and if I would buy all that I need I would bankrupt.Its 2024, several other Eastern European countries have access but we dont. I can choose region Croatia but at the billing infomation it says invalid input on ZIP code and card number. Tried several cards that I have, always the same issue. Please make Adobe approachable to us, we would glady pay. 

Mit dem Wechsel zum Voll-Abo erkennt das System nur teilweise die vorherigen Programm-Pakete und lässt bei mir das Photoshop-Lightroom-Paket doppelt nebenher laufen, inklusive der Kosten. Glaubt man nun, dieses Problem der doppelten Kosten selbst lösen zu können, fallen nicht unerhebliche Gebühren für die Restlaufzeit an, die jedoch nicht entstehen, da nur von einem Rechner aus die Programme überhaupt genutzt werden können. Ich habe also 1 x PS und LR installiert und nicht 2 x. Weder der Kundenservice Online, noch der in Irland ansässige Adobe-Rechnungssteller, der per Einschreiben kontaktiert wurde, noch der Standort in DE reagieren problemlösend. Da wird mal ein Beitrag erstattet, um im nächsten Monat erneut abzubuchen. Die Teilnahme am Lastschriftverfahren wurde zwar gekündigt, dennoch bucht Adobe weiter ab. Muss hier erst eine Strafanzeige gestellt werden und zuviel Abgebuchtes rückgeholt werden? Muss erst ein Staatsanwalt tätig werden, bevor Adobe-Mitarbeiter umschwenken und sich

I am getting charged $32 a month from an account that i do not know the email or number for. I do not know how to fix this. On the other hand, I just got an email about how my account is going to be UPGRADED TO A $59.99/mo plan SINCE I GRADUATE NEXT MAY!!!! How does this make snese?! I graduate in seven months, so my student membership ends in seven days?? I am literally crying over here. I am already getting charged $390/year from an account i cannot access or cancel, and they are about to start double charging my account for the one I have access to.... Someone please help. If I cancel my card, will they still charge my new one? DO they have my account information, or just my debit card number? I feel like they are stealing and stealing, and as "easy" as it sounds to cancel your account, I have not managed to do so!!!!:( someody please. 

Please stop billing me. You sent me confirmation of the cancellation of this subscription and indicated that I wouldn't be charged, refer to the email you sent to <email removed-kglad>, 10 October 2024, 12:27pm SAST, yet you charged me. I have incurred bank service charges due to your continuous attempts to bill me for something I cancelled on the same day as the sign up! I have not used your service. Please stop billing me.                           

I am unable to subscribe for Adobe's products because my payment is not being accepted by Adobe. There is only one method to pay in my country (India) and it is through credit or debit card.I tried more than 10 times now, using different cards with even different Banks but every time I get the same error: "Incorrect billing infoWe are unable to approve your transaction at this time.There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service." But i got a message from my bank that the transaction is successful. Pls help

I paid for the subscription but I still receive messages in my email that I need to pay

I canceled my anual plan in September and was informed that I would have an additional free month of usage in October. I agreed to the free month and DID NOT agree to any plan renewal. However my plan noww has gone up to $57.99, and it's truly too expensive for me. I paid for the October plan in order to cancel it, and now Adobe is asking me to pay an additional $300? I emphasize that I CANCELED MY PLAN IN SEPTEMBER AND DIT NOT RENEW IT. How can I cancel the plan and not be charged the $300!

Why am I being charged two separate fees each month?  Please advise/help.

Hello. I've been trying for few days to buy the Adobe Students plan. After the step I introduce the College and study program I'm following and click on buy button I'm returned to the step where i have to introduce the cards credentials. All of the cassettes with card credentials and postal code are red. The only cassettes that are not red are the Name, Surname and phone number ones. I would really need some help with this one.

Hello, I am attaching a screenshot of the charge to my card and I do not recognize the charge for 1 year, it only required the monthly subscription, it was a mistake that the entire year was charged and now I want to cancel it and get a refund. The payment was made on 10/19/24 at 6:00 A.M. And I am making the claim the same day.                

Last month I accidentally subscribed to premier pro , I never used it at all . Never downloaded it , and I used 0 credits . I want to cancel the subscription but since it is an annual subscription billed montly , they want to charge me $140ish to cancel . I literally never used the service , I would just like to end my subscription. Can someone please help ?

i see this quote all around the forums as an answer to people trying to remove their credit cards from your billion dollar company who hasnt made a way to remove credit cards STILL in 2024. Like, are yall really hurting so bad that you cant just be an honest, reliable company? this post was made in 2017. YET, here we are 7 years later, and still no way to remove credit card info.https://community.adobe.com/t5/account-payment-plan-discussions/removing-saved-credit-card-details/td-p/9452392 "your credit card information is safe with us" sure, my info is safe...until its not... https://www.bankinfosecurity.com/adobe-a-6122 honest people are trying to give you money and your greedy goblin hands can't seem to treat your loyal customers with respect. open source applications will be the end of you. at the rate, its just a matter of time. RIP BOZO 

Hello Adobe community. I'm having a real problem trying to edit my PDF. I have a subscription to Adobe. I open my document. I click "More Tools ".. One of the choices is "Edit PDF". I click on that and nothing happens. So I go to the bottom and even though I already have the Adobe app I click "Get App". Nothing happens. I go back trying to figure it out . It keeps trying to sell me a more expensive product. Also, I'm already logged in and have a subscription but it keeps telling me to log in and trying to get me to subscribe. At the bottom of some screens it says It says "an unknown error occurred" on an otherwise black screenI ask the assistant but it only wants general questions and gives general answers. I've edited before and I have a recent iPhone 15 so that shouldn't be it. What is going on? Why if I already have a subscription is a simple, working edit button not on the screen?

I'm trying to buy the Creative Cloud, but it keeps saying that both the expiry date and post code are invalid while they both are correct. Any help?

Hi there, I would like to cancel my plan without having to pay the fee. The reason i'm trying to cancel is because I can't afford it right now and I cannot afford to pay a cancelation fee of $200.

16 October should have been the last day of my Yearly, monthly paid plan. Instead my plan got renewed with a hefty amount of increase in the price. There is a notice of renewal email I have from Adobe that I didn't see, but I never agreed for this renewal in any way or form. I can't cancel my plan from the Manage Plan button, because it asks me to pay the new bill first. Outrageous. Also there is not a call center of Adobe in my country to ask for help. What can I do? Only 2 days passed from the new bill

Hola a todos! tengo una suscripcion activa hasta febrero de 2025. he adquirido un codigo anual para ps+lr y al canjearlo no se ha acumulado, hay alguna forma de subsanarlo y que si se acumule? estaré perdiendo 4 meses de suscripción.gracias

Hola. He leido algunos post acerca de este mismo error. En mi caso estoy intentando suscribirme a un plan anual de todas las licencias de adobe. Me rechaza todas las tarjetas. Ha rechazado el pago por paypal alegando que no esta disponible cuando no es cierto. Por ultimo ha rechazado el pago por google pay. He contactado con hasta 5 agentes del soporte tecnico los cuales me han proporcionado pasarelas de pago pero el pago sigue fallando. Ha fallado hasta una compra d e suscripción anual a través de amazon. He consultado todo lo referente a mis datos con el banco y por último he tratado de contactar con la cuenta de x adobe care. Hasta el momento no han sido capaces de ayudarme. Tampoco veo que las pasarelas de pago estén caídas en españa. ¿Qué puedo hacer? Muchas gracias por su ayuda.

Please regard this as a formal letter to  Adobe.  My name I Jeffrey Sperazza, and I am cancelling my $21 and change subscription to Adobe.  I did not even know I had a subscription and was paying it automatically.  I only needed to use it for one document, and since you do not provide a single minimal charge for one document, I went with the free trial and forgot to cancel it.  I am a very poor person.  I make 19k a year and I am dependent on housing assistance, medicaid, food stamps, but that is not enough.  Due to payments to you, I am now dependent on food pantries for my survival.  I cannot afford to pay $89 for early termination of the subscription that I did not know I was on, and I never agreed that I would pay for an earl termination fee since I never read the fine print.  I just needed a quick service for one document, and I fogot to cancel the free trial.  I am now going to change my debit card number so that when I do cancel

Im out of work and I took this subscription when I was ok. Now it costs me £10 a month which does not sound a lot but in my household it is a lot of money for anything that is not heating or food. I tried to cancel and it says i need to pay £40, thats two weeks shopping, or rent money or heating. Its not fair to be charged to cancel what you subscribe to? Amazon dont. Nexflix doesn't. I dont know what to do? Trying to stay afloat. This hurts everytime a payment goes out. Ive already taken a payment holiday. I dont want to take another. Im Worried.

Hallo liebe Community,  mein Abo der Creative Cloud hat sich nach zwei Jahren nun wieder automatisch verlängert. Soweit ich weiß, habe ich aber innerhalb der ersten 14 Tage nachdem das neue Abonnement gestartet ist, die Möglichkeit dieses zu kündigen. Vor 3 Tagen hat das neue Abo begonnen und ich wollte gerade kündigen.Allerdings wird mir jetzt angezeigt, dass ich 50% des Preises selbst zahlen muss. Kann mir da jemand helfen?  Danke und viele GrüßeKaro 

I'm planning on purchasing multiple licenses for an editing classroom. Can I use one master email for students to log in to Adobe? The students attending our after hours program do not have school emails, just personal. As an admin can I create a single login email for all the Mac Studios. These are middle school students only using our machines in house. Thanks for the help!

He cambiado de plan, no obstante he recibido una factura (HE01806600091CAR) anticipando el pago de impuestos a un año vista (octubre 2025) sobre un plan que ya no tengo.