Account, Payment, & Plan

Hola a todos! tengo una suscripcion activa hasta febrero de 2025. he adquirido un codigo anual para ps+lr y al canjearlo no se ha acumulado, hay alguna forma de subsanarlo y que si se acumule? estaré perdiendo 4 meses de suscripción.gracias

Hola. He leido algunos post acerca de este mismo error. En mi caso estoy intentando suscribirme a un plan anual de todas las licencias de adobe. Me rechaza todas las tarjetas. Ha rechazado el pago por paypal alegando que no esta disponible cuando no es cierto. Por ultimo ha rechazado el pago por google pay. He contactado con hasta 5 agentes del soporte tecnico los cuales me han proporcionado pasarelas de pago pero el pago sigue fallando. Ha fallado hasta una compra d e suscripción anual a través de amazon. He consultado todo lo referente a mis datos con el banco y por último he tratado de contactar con la cuenta de x adobe care. Hasta el momento no han sido capaces de ayudarme. Tampoco veo que las pasarelas de pago estén caídas en españa. ¿Qué puedo hacer? Muchas gracias por su ayuda.

Please regard this as a formal letter to  Adobe.  My name I Jeffrey Sperazza, and I am cancelling my $21 and change subscription to Adobe.  I did not even know I had a subscription and was paying it automatically.  I only needed to use it for one document, and since you do not provide a single minimal charge for one document, I went with the free trial and forgot to cancel it.  I am a very poor person.  I make 19k a year and I am dependent on housing assistance, medicaid, food stamps, but that is not enough.  Due to payments to you, I am now dependent on food pantries for my survival.  I cannot afford to pay $89 for early termination of the subscription that I did not know I was on, and I never agreed that I would pay for an earl termination fee since I never read the fine print.  I just needed a quick service for one document, and I fogot to cancel the free trial.  I am now going to change my debit card number so that when I do cancel

Im out of work and I took this subscription when I was ok. Now it costs me £10 a month which does not sound a lot but in my household it is a lot of money for anything that is not heating or food. I tried to cancel and it says i need to pay £40, thats two weeks shopping, or rent money or heating. Its not fair to be charged to cancel what you subscribe to? Amazon dont. Nexflix doesn't. I dont know what to do? Trying to stay afloat. This hurts everytime a payment goes out. Ive already taken a payment holiday. I dont want to take another. Im Worried.

Hallo liebe Community,  mein Abo der Creative Cloud hat sich nach zwei Jahren nun wieder automatisch verlängert. Soweit ich weiß, habe ich aber innerhalb der ersten 14 Tage nachdem das neue Abonnement gestartet ist, die Möglichkeit dieses zu kündigen. Vor 3 Tagen hat das neue Abo begonnen und ich wollte gerade kündigen.Allerdings wird mir jetzt angezeigt, dass ich 50% des Preises selbst zahlen muss. Kann mir da jemand helfen?  Danke und viele GrüßeKaro 

I'm planning on purchasing multiple licenses for an editing classroom. Can I use one master email for students to log in to Adobe? The students attending our after hours program do not have school emails, just personal. As an admin can I create a single login email for all the Mac Studios. These are middle school students only using our machines in house. Thanks for the help!

He cambiado de plan, no obstante he recibido una factura (HE01806600091CAR) anticipando el pago de impuestos a un año vista (octubre 2025) sobre un plan que ya no tengo.

What if you just say it's a free trial until today, but don't tell me the exact time? Are you kidding me? If you write down that it's a free trial until today and not what time it's until today, of course, it's until 24 o'clock today. So I was going to cancel the plan around this evening, but suddenly the payment was made today. Obviously, it's Adobe's fault. It's robbing consumers of money. As soon as you see this, please cancel my plan, cancel the payment, and refund it. I'm so dumbfounded. I didn't even use any Adobe programs today. And if I cancel the plan myself, I don't think Adobe will give me another refund, so please cancel and refund the plan yourself. Please do it as soon as possible.

добрый день! Сегодня списались с карты 1159.20 рублей . Когда я оформляла подписку, то была введена в заблуждение, так как оплатила уже на год, а получается что теперь будут ежемесячно снимать. Хочу чтобы вернули мне полностью деньги и отменить подписку.

Why I cannot fill VAT ID in Billing and payment screen, details as  

Hello Community, I have been having difficulty making my payments for Adobe Photoshop. I'm in a different financial situation since I started with the Photoshop App. I've tried to cancel everytime but their policy charges you more to make up for the early cancellation cost. I have stopped using the App awhile ago since my finances got away from me. I'm trying to cancel to pay my more necessary bills and every dollar is precious. So paying the cancellation fee is huge burden as of now and to continue to pay for a subscription I don't use and desire to save to get out of this hole is so important.  Has anyone had any experience with Adobe canceling your subscription due to underforseen financial  restraints?

i would like a refund and to talk to a ACTUAL PERSON NOT AI. but i am not sure how to get one. i changed my plan from the creative cloud all apps 100 gb plan to the creative cloud photography plan with 1 tb (which is $20 without tax.) days before i would have been charge the $60 without tax for the 100 all apps plan. but instead of just changing the plan it charged me for the adobe 100 gb plan (which i don't want) AND the photography plan. trying to talk support about it through chat is useless. i can't afford to just be loosing money like that. ;~; i have no idea what to do or if i can get that money back which really sucks bc i don't have a lot of extra money to start with. i have sense called the all apps 100 gb bc i can't afford at all to be charge $60 again. 😕😕

I received a cancellation of my subscription back on June 30th.  I honored the email cancellation.  Yet,  I am still being charged monthly for a subscription which Adobe agent is saying I am under a new contract.  I am asking for a refund for July, August, September and now October.  This needs to stop.  This will be the second time trying to cancel my subscription.  Who can help me with this one?

Hello- I wanted to consult the community regarding an issue that im having. I am a student and I signed up to a student user with Adobe and applied all the needed documents. However recently I found out that throughout the last year I was charged a full price without the 50% discount. I didn't find any way to contact anybody in Adobe- I also can't just cancel my plan because I will be charged a cancelation fee so I'm stuck paying twice as much as I should, without an ability to get a refund or to stop the payments. Is there someone who can help?Thank you!  

Boa noite contratei um pacote mensal e foi cobrado o anual. Alguém poderia me ajudar?

Hi, I'm reaching out to seek assistance and share my ongoing issue regarding the addition of passkeys to my account. For over a month now, every time I attempt to add a passkey, I encounter the following error message:"An error occurred while adding a passkey. Please try again later." Despite numerous attempts to resolve this on my own and waiting for the issue to be resolved, the error persists. Here are some steps I have already taken in an attempt to fix the problem: Clearing Cache and Cookies: I cleared my browser cache and cookies, thinking it might be a browser-related issue.Using Different Browsers: I have tried adding the passkey using different browsers (Chrome, Firefox, Edge) but to no avail.Checking Internet Connection: My internet connection is stable and working fine for all other activities.Trying at Different Times: I have tried adding the passkey at various times of the day, suspecting a possible server-side issue, but the error remains.Contacting Su

Wie kann ich meine Rechnungsanschrift rückwirkend ändern?

delete my bank account and don't issue an invoice every month. I don't need a photoshop subscription at the moment, thanks. 

I have cancelled by subscription, paid a cancellation fee, now when will that fee be reimbursed as advertised???

After waiting 13 days from Oct. 12th, I have yet to receive the refund Adobe had promoted: 

السلام عليكم ورحمة الله وبركاته انا مشتركه ب اشتراك عن طريق الخطاء كيف اقدر الغيه؟

F iz o inicio da assinatura ontem e paguei ontem e cancelei hoje,queria saber quando receberei meu reembolso se esta falando que antes de 14 dias eu tenho direito.-

Despues de la prueba gratuita quise cancelar mi suscripción pero me saltó un error y no dejaba cancelar. Ahora se me está intentando cobrar la mensualidad y no deja cancelar la suscripción.También, los agentes de soporte no están ni siquiera en los horarios establecidos. Soy de Colombia y no hay manera de contactarse con un agente.

Olá, gostaria de pedir o reembolso de uma valor debitado da minha conta de uma assinatura da qual não vou utilizar, ele foi descontado automaticamente hoje pela manhã as 5hrs da manhã.Por favor me auxiliem, este valor era destinado a outras contas de casa e acredito que vocês possam acompanhar o meu uso dos pacotes e aplicativos, eu não utilizo o adobe ST para download de imagens mas contribuo para a biblioteca com imagens pois sou fotógrafo.Gostaria de aproveitar e pedir a conferência de pagamentos feitos pelo Adobe ST para mim. Pois estes não chegam a minha conta. Por favor me ajudem 🤦🏾‍♂

Does anyone know why my payment schedule shows one amount and my main account page shows another amount?  If the CDN amount was larger I'd understand but my CDN cost is shown lower on my main page compared to my payment history.  Why the difference?