Account, Payment, & Plan

Ho sottoscritto un'iscrizione mensile. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine della settimana. Perché mi sono stati addebitati 26 euro? 

Bonjour ça me dit que je ne suis pas abonné alors que je reçois des avis de paiement. 

I had opted for free trial for 1 month. But then why was 349 deducted ?

So today, I bought the Lightroom subscription at 12.99$, and I wanted the Classic instead. So I changed plans, but I got charged another 12.99$ even though the two plans are the same price. Will I get a refund or do I need to contact support?

So I was informed my Adobe subscription would automatically renew on or near August 7, 2024.  I made a calendar invite to wake up early on August 7 to cancel.  I woke up at 6:30 and went online to cancel my monthly subscription.  I saw my bank account was automatically charged a monthly fee by Adobe before 6am PST.  I went online to see what my recourse was.  I went to cancel my account on my account page only to find that I would be charged a fee.  I spent another 20 minutes trying to find a workaround with no luck.  If anyone from Adobe reads this message,  I would be happy to get some guidance.  I am angry and feel deceived.  I am not sure if accurate but heard a class action lawsuit is either already proceeding or in the works for Adobe using this hard to cancel tactic.  Again, I would love to hear from anyone from Adobe.  Thank you 

Buenas tardes, tengo una cuenta pagada pero no recuerdo el usuario ni la contraseña para entrar, solo tengo el dato bancario. que puedo hacer?

Noob here, be gentle. If I've misposted to this forum - please direct me to the appropriate set of ears... I represent a 501c3 and will be using TechSoup to procure our Adobe Creative Cloud Solution.I'm old school (Lets hear it for those IBM XT/AT Desktops) and am having difficulty understanding the difference between the Individual and Education Solutions enrollments offered. (Monthly fee / Not a boxed product)We will have multiple people using the product and wasn't sure if the Education version is like a "site license" (in my terms) where we are permitted to have several intances running with the single purchase or I'll need to buy/enroll for each person anyway under the Education offer.The Individual is considerable cheaper and I assume no difference in the product, so not sure why I would go the way of the Education if I'm gonna have to pay/enroll per user anyway. Thanks for your assitance!

I no longer have access to an Adobe subscription from my previous organisation. I've uninstalled and reinstalled all of the Adobe programs, however when I open Adobe Acrobat Reader, it still prompts me to log into my old organisational account using their login portal instead of the usual Adobe account login portal - "Your organization requires that you verify your identity to continue". If I close this pop up, it will just close the program completely, even though this program is free to use without an account. How do I get reset it back to the normal Adobe sign in portal or remove this organisational sign in popup altogether?

I'm trying to cancel a subscription that I keep getting charged for, however the email address used for the account is no longer active and I can't log in to reset the password as it has been suspended. I cannot contact adobe help centre as my active subscription is used under a different email. 

I have purchased the student creative cloud as my school instructor told us to. When I try to download the apps it says it comes with it keeps wanting me to buy them instead of installing them. I don't understand why this is happening and I need to do school work.

Hi there, I can't update my payment and this message appeared to me A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.   [Mod: Moved to the Account, Payment & Plan forum]  

In my case, I canceled my trial, and then I got a refund.  But I checked my bank account, and nothing has been returned to my bank account. Question:  How long will the refund last? 

Real problem between Apple and Adobe and PC in her having the fact that I've got two different kinds of operators as well I've got a MacBook and iPhone and android and the PC and then I have a real hard time getting them to understand I have to pay once, but they seem to think I have to pay for everything again and again and again if I did be charged me under three different email addresses now where I went where I've tried trying to try to get it sorted and change email addresses and stuff I've been with them like seven years. I've been taking more money out my bank and they owe me money, but you are lovely community. I love you very much and your artwork is amazing. I love light room light room is fantastic with glass of wine. 

Eu costumava pagar R$69,00 por mês em meu plano, no mês de julho foi cobrado R$165,00 não recebi nenhuma notificação do reajuste do valor, simplesmente foi cobrado do meu cartão. Gostaria de receber o reembolso e efetuar o cancelamento da minha assinatura.

Last year, an Adobe employee emailed us and asked if we wanted to try Adobe Stock free for one year. Saying YES was the worst thing ever. Now I can't get off the Pro Edition. I've called Adobe multiple times. Spent over an hour on the phone each time, being transferred to different people. Everyone has something different to say (The price is $x. No, the price is $y. You have to cancel and lose all your data. No, you will not lose your data.). I'm on my 7th rep already. Adobe customer service is the absolute worst!

That no matter what I do you guys won't cancel my subscription and stop trying to charge me. 

Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription 

Hello do you find a resolution? It has been happening to me, and now I am paying two packages 😞

My Adobe key cannot be activated

I have 2 subscriptions with Adobe Creative Cloud All Apps.But I am facing issues:The first one is a new purchase (I have already made the payment).The second one is an older subscription that had issues with the credit card information (I have also made the payment for this one).* Both subscriptions are for the same plan.All apps still not work :(( 

Good afternoon! I am trying to update my payment details and pay for photoshop from Belarus, but the "save" new details button does not work. Tell me, please, what should I do?

Like a dummy, I put my credit card info on an account of a family member thinking they would soon replace it with one of their own. For reasons beyond my control that's not happening.Is there a way I can remove MY credit card from the adobe system?If not, what happens if I put a stop payment on transaction with Adobe with my credit card company?Does the account owner get in trouble?

Dear fellow users and dear Adobe-Team-Members, today I received yet another warning, that my subscription plan will be more expensive from February onward. I do not get it. There is no explanation. The e-mail is only stating the fact. The plan is already above my budget. Now there is another increase of the price of about 7% (wich makes it 14% above my limit). Do I have to face higher prices now from year to year? The only effect this has on me is: I am now looking for alternatives in earnest. I no longer play with the thought but prepare myself to switch to open source. The problem is: I am by far not the only one (community members might chime in, if you'd like). Please, please consider the consequences! You are destroying your community on the long run. Is the (fragile outview of) profit worth to loose this? Should using Adobe be a consideration wether I can afford it? Or do you like to assemble the most creative peeps of the world? Which social impact you like t

I bought the 7 day free trial and a monthly plan after free trial for illustrator and i have having some issues with my payment, i would like to cancel my plan but i am unable to do so it displays this message "You must resolve an issue with your payment details before making any changes to your plan."can i please get some help

Due to my card issue, subscription payment delayed and my account is suspended. Now i have paid the due, still its showing account suspended. i have transaction ID