Account, Payment, & Plan

My student account was canceled and replaced with a business account. In the e-mail I received from Adobe, I was told that my account would continue as a student. Can you help me?   Title edited by Mod 

I have a problem with my monthly payments for the Adobe package.For about 3 years I had a student plan and paid with this discount every month. At some point I noticed that Adobe started charging me the full monthly fee even though I still had a valid student ID. I reported this by renewing my student ID in the system, but the plan did not change - I still have to pay the full fee. Do you know how to change this?

Currently, the company has purchased and used the Adobe license for personal use.Is there any problem?It is a company of about 40 people, and only the required workers are purchased for personal/student (real students and working people), and each individual has one license.

Se me realizo un cobro de 400 euros hace unos dias y no deseaba renovar el plan. Ya me he dado de baja en la cuenta pero cuando intento hablar con el chat para solixitar el reembolso es totalmente imposible. Contactar con algun agente se me ha hecho totalmente inviable ya que ni telefono ni por el chat es posible. La cancelacion la hice antes de los 14 dias por lo que entiendo que tengo derecho a mi reembolso asi que si alguien me puede decir como realizarlo seria de agradecer.

Hi, I have the "photograpy" plan and the "substance 3d collection" plan. I would like to know if I switch to the "Creative Cloud All Apps" plan does this include all the apps of photography and substance 3d collection? If the answer is no. Is there an option to include it now or in the future? Thanks

Hello!I have this problem. I bought my lightroom mobile premium subscription for a period of time but then I didn't need it anymore and I forgot to cancel the subscription and was billed 49.99€. I don't know what to do right now. I really want to ask for your help on how to get a refund. Thank you so much! 

I'm a hobbyist and I appreciate that Lightroom is a great product and among the best ones I have ever used (even though the newest version is a few steps backwards in term of useability). However, it is a commonplace that subscription services are using flexible, monthly rolling contracts that I can cancel/renew any time without penalty (Netflix, Prime, etc). When will Adobe arrive to the 21st century and respect their users instead of prisoning them in annual contracts? 

Buenas, resulta que puse mi tarjeta para la prueba gratuita de adobe y lo probe unos cuantos días y nunca más lo utilice. Ahora me encuentro en mi tarjeta que me hicieron el cobro, (ahi recorde que habia olvidado cancelar la subscripcion). Ya no uso el servicio y estoy pagando por algo que no estoy usando y quisiera saber si seria posible un reembolso del dinero. Intente cancelar pero me tira error y nose que hacer ayuda porfavor.

I have been trying to cancel my subscripton. I accidentally forgot to cancel my free 14 day trial and now must pay.  I don't want to do this.  I don't have the option of cancel my membership....I'm supposed to go through my district's IT support, but it's summer and they aren't working.  I just need this account canceled. Any help would be appreciated. Thanks, 

During one conversation with an agent, I negotiated a discounted price for the Adobe suite. Unfortunately, the conversation was interrupted on Adobe's side for technical reasons. I wrote with another agent the next day and sent the entire conversation history. The agent did not offer the same terms. Is it normal?

Hi there, Trying to buy a subscription to adobe Firefly however, once I get to the billing information (for debit/credit card option) the field for the credit card numbers is greyed out and wont let me type. I thought maybe it glitched and wanted my personal info first and then hit subscribe but naturally told me I didn't fill in my credit card details.  I think it might be something off with your integration with the payment gateway or something. 

Hola queria exportar unos archivos a PDF y al hacerlo inicié la prueba GRATUITA y resulta que me habeis cobrado la prueba de 7 días.  Se ha cobrado en la tarjeta 9,99€ y quiero que me devolváis ese dinero ya que contraté la PRUEBA GRATUITA. GRACIAS

I request that an unused card information in my account be deleted immediately. I want to urgently delete a credit card information from my account, but Adobe does not allow this and there is no such option, this is completely illegal.How can I not delete my card information from a system? There was not even such a warning. I need urgent reply from Adobe my email : <removed-kglad>

갑자기 오눌 연간 구독료가 결제 되어서 당황스럽습니다.환불 부탁드립니다!!!!! 꼭이요!!! 

Esqueci de pagar a assinatura no dia de cobrança, porém já fiz o pagamento e até agora ainda consta como se eu não paguei.

Hola, quisiera saber si es posible un reembolso si me pase un par de horas en la cancelacion de adobe photoshop, lo solicite en el pago mensual 

Hey, I'm trying to manage my account because I've gotten an email saying I need to update payment methods, however everytime I click on manage account it takes me to a full white page. see screen shot, that is after clicking manage account.  

Hello,i've seen on the forum that you answered to someone having a similar problem.So i paid a subscription via my university's shop for one year of student adobe, in november i think.And yet now i cannot access any of my softwares. My subscription is apparently finished.Please help me i've so many works to do this week and the ai bot doesn't understand nothing, and i can't call the help desk, as it's only for subscribers... thank youQuentin

TO ADBOEI have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online Here is a dump of the chat bot To connect you with an agent who can best help you, please tell me what you need help with.cancelYou want to cancel your plan. Is that right?YesOk. Connecting you to an agent who can help.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 ho

I got charged $75 dollars after a 7-day trial can I have a refund please 

I had a Creative Cloud subscription since last year and was very happy with the price. Now I have received a new invoice of my annual fee today and 419.88 USD was charged to my credit card. I did not agree to this price increase and was not informed about it. I have therefore canceled the subscription immediately!! Unfortunately, I can't reach anyone because it's currently outside Adobe's opening hours.In any case, the price increase was unlawful and I would like to be refunded immediately!

Buenos días. El 22 de Junio de 2023 adquirí la licencia por un año, hoy, 22 de Junio de 2024, me hicieron el cobro de un nuevo año, sin embargo, no voy a hacer uso del producto. La cancelación la hice hoy mismo, por lo que no han pasado 14 días nisiquiera. Me gustaría saber cómo es el proceso de reembolso, ya que no me solicitaron mis datos bancarios por ningún lado, y el pago lo hice con una tarjeta de crédito. Muchas gracias! 

When I log in to my account, I get a message that the plans cannot be loaded. What happened and how do I get out of it?

I was charged double on 2 different email accounts for the past 2 months May and June. I want a refund for REMOVED. I have a different email that I use for adobe and I'm getting charged there also! Please refund. Email me at REMOVED or call REMOVED. Renee Alston   Private information removed from a public forum to deter scammers... Moderator

First, I love that support for Passkeys was added as a sign in option 👍 One thing I noticed is that when I created a Passkey using my iPhone (while accessing it on my desktop with Chrome), the Passkey shows up in the list as "Other_Windows_Chrome".  It would be helpful if there was a way to rename Passkeys so I could specifically label it as "Apple Keychain" or something. Or at least make it so it's labelled correctly automatically.  It did correctly name my Windows Hello passkey as "Windows Hello Hardware Authenticator". Though still, since Windows Hello passkeys are currently only for one device each, it would still be helpful to rename if you have multiple computers with Hello passkeys.