Account, Payment, & Plan

Hello,I canceled my subscription, but I am still being charged for Adobe services. I need support to be refunded the amount related to the charge. I have not been able to receive support from the Adobe team in my country (Brazil). I have already notified my bank about the undue charge and was informed that Adobe is insisting on the undue charge - even after confirmation of the cancellation, made via email.I will give you a period of 2 business days to receive my refund, or I will file a formal complaint with the consumer council in my city, which may result in charges and fines for Adobe.  In Portuguese: Prezados,efetuei o cancelamento da minha assinatura, mas sigo sendo cobrado pelos serviços da Adobe. Preciso de suporte para ser restituído no valor referente à cobrança. Não tenho conseguido atendimento por parte da equipe da Adobe em meu país (Brasil). Já notifiquei meu banco sobre a cobrança indevida e fui informado que a Adobe está insistindo na c

I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete. According to this information you can get help with Creative Cloud for individuals using phone or chat:https://helpx.adobe.com/se/contact/what-contact-options.html I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

Hello, I was logging into Adobe.com to update my payment details and noticed that whilst the Adobe.com accounts page directs you to the Adobe Store to manage payments, I was getting constant errors no matter what I did: After speaking to two chat agents, I'm learning that Adobe previously outsourced my subscription to Digital River, since "Adobe Store were not available for some of the countries then digital river use to work for them to make the purchase as it is authorized by Adobe". Now since there's some relationship issue or payments issue or some issue between Adobe and Digital River, I can't update my payment details. The chat rep then very kindly and smoothly offers to cancel my current subscription and re-subscribe me on the Adobe.com direct subscription because it will resolve my payments issues as no extra charge. My frustration here is:Why wasn't this communicated to me as a customer? Why did I have to wait till there was some issue with payments to find

How do I want to view the plan I bought because there is a problem with the Adobe account like this?Please help me. I want to cancel my plan

I would like to cancel my plan but I can't access my email anymore since it was an educational email and my access to the email already expired because I already graduated from the university. I am continuosly being charged because I can't cancel my plan

 I am contacting to request a solution regarding a purchase made with my associated email. An invoice was generated on the day of the purchase, but due to the product's cost, I decided to cancel it within the 14-day period, which, according to your policy, should guarantee a full refund.However, to this day, I have not received the corresponding refund. Additionally, when I reached out to the support chat on your website, I was informed that there is no refund request registered in your system. 

 Hi,I recently changed my machine’s hard disk and would like to reinstall Adobe Acrobat DC Pro using my previously purchased license. However, I need the download link for the 2012 version. Could you please assist me with the setup configuration for Adobe Acrobat DC Pro 2012? Thank you in advance for your help.

Hello everyone! Please tell me. I received this letter even though I did not create any new Adobe ID. Could this be a scam and can I ignore this email? 

I signed up for the Photography Plan, £9.98 per month (UK). I downloaded lightroom classic a couple of months ago and logged in today to download PS. My account says that I don't have any paid plans or any registered devices? I can confirm that I have Lightroom Classic on this laptop and that my payments are leaving my account. 

Случайно создала два аккаунта .Удалите пожалуйста акаунт bloosky89@yandex.ru

I that you change the payment date 16 every week to 21I want to change this next payment and all payments from 21 November 2024 I don't want anything else like that now no 16 yes 21date 21Now I'm still learning. Could you describe the issue differently or tell me your goal? Swedish good night my email [removed]

how buy photoshop from indian debit cards

Hallo everyone,I have one-year prepaid individual creative cloud membership, and it will auto renew soon. But, i want to cancel my subscription.I tried to go to 'plan page' and find no 'cancel button', I click the 'manage' plan and still couldn't find the 'cancel button'.How do i cancel my subscription????[moderator: removed screenshot of annual subscription membership]

Ich möchte das Konto löschen

I currently have the all Apps plan paid monthly an an annual plan. I only require Photoshop, Indesign and Acrobat - is there a more cost effective way than to spend £56.98 per month on three apps? Thanks,Joe

When logging in to Adobe online or any adobe apps, Adobe Account Access no longer pops up with a notification.You have to manually find the app and open it for it to work.  It used to have a push notification that you could click on.  It would also work on Apple Watch.Hasn't worked for months now and I figured an update would eventually fix it but it hasn't.

I am so frustrated! I somehow sign up unknowingly to a subscription with auto pay that is so difficult to cancel ! on top of it adobe is going to charge me early cancellation fee $79 after already collecting 3 months of 19.99 for something I wasn't aware of ? I used acrobat something to send a signed doc  is all I needed and I got roped into all this... call me stupid and that maybe? I didn't know that I was doing it? I think it really sucks as a practice - I am disabled and just was trying to send one document and I didn't know how? It sucks that this is the culture that takes advantage of people who don't understand. So unethical! I am sure they will take funds from me  it's stealing no matter if it's legal  I am just another victim of greed bs i use to think adobe was a great company. Now they can just have AI do their dirty work!    [Edited by moderator: I understand you're frustrated, and we're here to help, but please refrain from using bad word

Hello, I wanted to use free trial and then I just forgot to cancel it. I have not used single time just wanted to test Generative Fill. Then my payment done and I started using that. My plan is annual and I can't afford that. How can I cancel this subscription without any penalties? 🙂 Thanks 

PRICES // Hi can you help me I had Adobe Ph + Lr for about 10E per month, now I cannot log in to my Adebo programme and I just see that I need to buy new membership for about 36 E, how is it possible? prices has changed now or what? thank you Jan

Pls help :)))) I'm planning on cancelling my free trial to join a company's Premier Pro plan so I don't have to pay myself. If I do this, will I still be able to access my projects that I edited on my account/ free trial ? 

Hi, so I'm sure this isn't the first this is being asked but oh well.I live in Croatia and apparently Adobe Cloud isn't available here so I'm wondering why is that, or better yet, when is it going to be available here?We've been in EU and generally relevant for a while so I dont understand it. Now, I have been to US twice and have a not-so-permanent address but it's where I live when I'm there, so I'm curious whether that can be used as a way to buy the license. I used that address to buy things from US and have them sent there, if that's relevant. I had a bank account there which is not temporarily closed.I need Animate CC ASAP(!) so any help is appreciated.

When will Adobe Cloud be available for Croatia? It makes no sense to buy from official resellers because you can only but per year subscription, and if I would buy all that I need I would bankrupt.Its 2024, several other Eastern European countries have access but we dont. I can choose region Croatia but at the billing infomation it says invalid input on ZIP code and card number. Tried several cards that I have, always the same issue. Please make Adobe approachable to us, we would glady pay. 

We’re thrilled to announce the latest updates to Creative Cloud with version 6.4.0.361. Here’s a quick look at some of the exciting new features:   Updated navigation icons and background colors to support Spectrum 2. Enhanced accessibility by adding support for Indonesian, Thai, and Vietnamese languages. Added enhanced image-editing Adobe Express quick actions. Suppressed creation of a pinned folder in the native file explorer for synced files. The CC Troubleshooter app will no longer appear on the Mac OS Launchpad. Bug fixes and technical enhancements.     How to update Creative Cloud apps     Note: When updates are available, the Creative Cloud desktop app gets automatically updated. Alternatively, you can install the latest version of the Creative Cloud desktop app manually. Have questions? Start a discussion. 

Mit dem Wechsel zum Voll-Abo erkennt das System nur teilweise die vorherigen Programm-Pakete und lässt bei mir das Photoshop-Lightroom-Paket doppelt nebenher laufen, inklusive der Kosten. Glaubt man nun, dieses Problem der doppelten Kosten selbst lösen zu können, fallen nicht unerhebliche Gebühren für die Restlaufzeit an, die jedoch nicht entstehen, da nur von einem Rechner aus die Programme überhaupt genutzt werden können. Ich habe also 1 x PS und LR installiert und nicht 2 x. Weder der Kundenservice Online, noch der in Irland ansässige Adobe-Rechnungssteller, der per Einschreiben kontaktiert wurde, noch der Standort in DE reagieren problemlösend. Da wird mal ein Beitrag erstattet, um im nächsten Monat erneut abzubuchen. Die Teilnahme am Lastschriftverfahren wurde zwar gekündigt, dennoch bucht Adobe weiter ab. Muss hier erst eine Strafanzeige gestellt werden und zuviel Abgebuchtes rückgeholt werden? Muss erst ein Staatsanwalt tätig werden, bevor Adobe-Mitarbeiter umschwenken und sich

I am getting charged $32 a month from an account that i do not know the email or number for. I do not know how to fix this. On the other hand, I just got an email about how my account is going to be UPGRADED TO A $59.99/mo plan SINCE I GRADUATE NEXT MAY!!!! How does this make snese?! I graduate in seven months, so my student membership ends in seven days?? I am literally crying over here. I am already getting charged $390/year from an account i cannot access or cancel, and they are about to start double charging my account for the one I have access to.... Someone please help. If I cancel my card, will they still charge my new one? DO they have my account information, or just my debit card number? I feel like they are stealing and stealing, and as "easy" as it sounds to cancel your account, I have not managed to do so!!!!:( someody please.