Account, Payment, & Plan

I have an adobe plan that I have been using for 1 year. I have my all projects inside. There was a problem with my card while making the payment today and I could not renew my plan. So I purchased 1 more plan to check whether the problem was with my card or the system. I currently have two separate plans and I can't use either of them. Because I need to re-download the applications to use the plan I just purchased, but I already have all apps on my computer. I don't know what to do. If I redownload all apps according to the plan I just purchased, will my previous files and apps saved on my computer be deleted? By the way, I use the same username and e-mail address for both plans, so I have no idea how to fix it without losing my projects. I would appreciate your help. Thank you.

This evening, I bought a subscription to Adobe Creative Cloud through a the website we use for education-professionals. I had one last year.  I always use different emailadresses if I get a new licence so I cannot get confused. I do this by adding +1 or +2 etc. behind my original email (example+1@gmail.com). So last year I had a +1, and now I ordered with a +2-account. Here's the problem: i cannot create a +2 account, because it says it belongs to another account. BUT, if I try to sign in with that same +2-account, it says no such account exists. If I login with my +1-account and try to change the email to a +2-account, it says it cant, because that adress allready exists. I cannot call, because my +1 account isn't paid, and I cannot make or login to a +2 account.Help me please.

I had a monthly subscription that I canceled immediately after paying on the 14th of  May 2024. I still haven't received my refund. Please assist 

Hello, I needed to take out a free trial to sign a one off urgent document while I was away from home, but forgot to cancel it. I am still within 14 days of taking out the initial contract, please could I have a refund? Thanks! 

Hello, I left an Adobe annual subscription activated, I want to cancel it and request a refund

  Dear Adobe Stock Support Team,I am writing to formally request the deactivation of my Adobe Stock subscription. Unfortunately, due to recent changes in my personal and professional circumstances, I find it necessary to reconsider my current financial commitments. While I have greatly appreciated the services provided by Adobe Stock and have benefited from the extensive library of high-quality assets, I must prioritize other expenses at this time. I sincerely apologize for any inconvenience this may cause and thank you for your understanding. I hope to resume my subscription in the future when my situation stabilizes.

It's been 13 days and i can't manage my plans. I can't cancel my subcription . It says "you will be able to manage your plan shortly" ı also cannot manage my payment methods.  Please cancel my subscription before trial ends. I dont want to pay for this plan

does abode accept vanilla pre paid visa cards just wondering for adobe photoshop elements 2024

I subscribed yesterday to Creative Cloud for all apps, it said the request was received and would be processed.I should have received feedback in 24 hours, it's been 24 hours and not only did I not receive anything but the process doesn't even show up in my account. I'm getting anxious because I approved the use of the card and just need to know that the money won't be taken from my account without me getting access to what I paid for.

Bonjour, Ma carte ayant expirée, Adobe m'a prévenu par email qu'il fallait que je change la carte bleue. Quand j'essaye en cliquant sur modifier les méthodes de paiement, je vois bien les icones pour inscrire le code de la carte bleue, date d'expiration etc... mais impossible de valider ces modifications il n'y a pas le bouton "enregistrer" J'ai essayé sur différents supports : mon téléphone ma tablette mon ordinateur (sur plusieurs navigateurs web) mais impossible, toujours le même problème...  Merci d'avance pour la réponse, Theo.

Good afternoon, I am trying to cancel the Pro Subscription of a deceased person, without paying the fine for cancelling.  Please advise how I need to do this?

I have an old copy of CS5.5 from when I was in college that I'm looking to set up on my main PC. Unfortunately, the serial number I have is registered to two computers that I no longer have access to.I can log out of my subscription based software, but I have no way to deregister the serial number of 5.5 from older computers.Any ideas?

Hola Adobe, Estoy escribiendo para expresar mi preocupación respecto a una transacción reciente con su servicio. Inicié una prueba gratuita de su producto, el plan de Premiere Pro, que según su aplicación indicaba que si se cancelaba antes de los 15 días no se realizaría ningún cargo. Sin embargo, he notado un cobro de 26,43€ en mi tarjeta de crédito, que fue facturado el 17 de mayo de 2024 (Número de factura: 2766615293, Número de orden: 234089318). A pesar de cancelar dentro del período de prueba especificado, no he recibido el reembolso prometido. A continuación, adjunto los detalles de la factura:Producto: Plan de Premiere ProCantidad: 1Precio Total: (26.43€)Les agradecería que revisaran este asunto y procesaran el reembolso correspondiente a la brevedad posible. Adjunto a este mensaje la factura original para su referencia. Quedo a la espera de su pronta respuesta. Atentamente, Nara Tytgat Arronategui

Dear Adobe Support Team, I hope this message finds you well. I am writing to bring to your attention an issue I have noticed with my billing for the Adobe Creative Cloud All Apps 100 GB plan. Upon reviewing my billing history, I discovered that I have been charged twice per month for the same service for several months. Here are the details of the invoices: Invoices under AE01504600039ETR: 12 May 2024: ₺478,80 12 Apr 2024: ₺478,80 12 Mar 2024: ₺127,20 12 Feb 2024: ₺127,20 12 Jan 2024: ₺127,20 12 Dec 2023: ₺127,20 21 Nov 2023: ₺87,54 12 Jun 2023: ₺125,08 12 May 2023: ₺125,08 12 Apr 2023: Amount not listed Invoices under AE01991400096ETR: 31 May 2024: ₺127,20 30 Apr 2024: ₺127,20 31 Mar 2024: ₺127,20 01 Mar 2024: ₺123,10 31 Dec 2023: ₺127,20 30 Nov 2023: ₺127,20 30 Sep 2023: ₺127,20 As you can see, there are duplicate charges within the same billing periods. Could you please investigate this matter and provide a resolution? I would appreciate a refund for any duplicate charges and an adj

Quiero cancelar mi plan de prueba gratuita SIN QUE ME COBREN EL MES QUE NO USÉ y no se me permite. Solicito cancelar sin descontarme el dinero de inmediato. Gracias. 

Utilicé la prueba de 7 días de Adobe y cancelé la suscripción. Pero el sistema realizó el cobro del plan mensual el 1ero de mayo; una mensualidad que no utilicé. Además de que me siguen enviando correos de que intentarán cobrarme por otros medios. Yo no quiero el servicio y necesito que me ayuden con el respectivo reembolso. Agradezco la ayuda

Hello, I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message. "You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform." But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method. 

Got an email from Adobe, that my Credit card expired. Tried to update my Credit Card (it is a new one). Update not possible.  Create a new one not possible. Apple Pay not possible. Paypal not posssible. On iphone, Mac all the same, Chrome Safari equally  not possible. Where is the f*.-( safe button??? Anybody the same issue? 

If you haven't dealt with this yet, there is no delete button available when you are updating or trying to delete older credit cards. So what I did was went into the help chat, asked the question "How to delete old or expired credit cards" I went back and forth several times with the AI, gave it my phone number, ( which they already had but.....), and someone from customer service from somewhere in Timbucktoo, called me back in a few minutes, and delelted all my old credit cards while I waited. That's the only way I have found that yu can do this. This is the third time I have done this, so it works.

Dün sarın aldım, ve aynı gün iptal ettim. Ama param geri ödenmiyor ne yapmam gerek. Böyle giderse tazminat davası açacağım. 

Hello Adobe Community, I have a question regarding the licensing and usage of Adobe Creative Cloud. Our company is based in Serbia, but we also have entities in the US and the UK. We are considering purchasing Adobe Creative Cloud licenses through our companies in the US or the UK and then using these licenses for our operations in Serbia. Is it legally permissible to buy Adobe Creative Cloud licenses through our companies in the US or UK and use them in Serbia? Are there any specific terms or conditions we need to be aware of regarding the cross-border usage of these licenses? Thank you for your assistance.

Cada vez que inicio en "Administrar cuenta" me aparece el mensaje: "Problema de facturación"He editado, cambiando de paypal a pago con tarjeta de crédito y subsiste el mensaje.Hace un mes cambiaron mi plan de estudiante a normal, porque Adobe supone que ya termino, cosa que no es cierta, porque me van a quedar algunas asignaturas por cursar. Pero el caso es que me han aumentado el pago mensual (de suscripción anual) de 30,24 €/mes a 67,57 €/mes Así que tengo dos problemas:1) ¿Cómo resuelvo el problema de facturación? Cambio el método y no hay manera, al cabo de un rato sigo teniendo el mensajeAdemás, cuando intento actualizar no sirve de nada.2) ¿Cómo puedo volver a la cuota de estudiante? Hasta el año que viene no creo que pueda terminar la carrera y además tengo pensado hacer un máster, por lo que seguiré aún formandome algún tiempo más. Me molesta un poco que Adobe hay dado por sentando que ya he terminado y aunque comenté que seguiría el año que viene, no he rec

There was a billing made under "Illustrator" when i don't even have any plans/subscriptions. I am very unhappy right now. Can anybody explain to me? I can't even find an email address or contact number for me to address this situation.

Je suis très en colère d'avoir été facturé à un prix exorbitant de 50 Euros au bout de quelques jours pour un essai "gratuit" d'un mois d'Illustrator et Acrobat (et sans message me prévenant avant écheance que ma carte allait être débitée)

Hi, I am getting a billing issue error for quite sometime. I even tried updating different credit card which is not getting updated on your site hence I am unable to use the full functionality of adobe firefly. Although my payment for this year has already been made from the card currently saved but still I am not getting enough credits.   Kindly help, its been so long now. Even tried reaching out to customer support but no help there as well.     [Mod: Moved to the Account, Payment & Plan forum]