Account, Payment, & Plan

Do the softwares stop working?Or do you keep them but you are not longer able to UPDATE them? Also, if they stop working, do you get a day or 2 "warning you" that your subscribtion has ended and telling you you have to pay or is it directly "your subscribtion has ended you can no longer use it" SUDDENTLY? Etc

Hello, I attempted to make a payment for my Adobe plan, but encountered an issue. I tried using two Visa cards, one Mastercard, and Apple Pay (which utilizes a Visa card). All of these payment methods are international cards. Previously, I successfully used these cards for my Adobe plan payments. However, today, when I attempted to use them, I encountered a problem. Could you please assist me in resolving this issue?

Has anyone else experienced this?Adobe issued a "refund" of $570. I received 6 x refund transactions of $28.99I then asked adobe where the rest of my refund was to which they told me to call my bank. I called my bank and they notified me that they do not hold funds like that and in fact Adobe had only sent that amount through. My bank is telling me that they do not hold funds like that and Adobe are telling me to contact my bank? Upon contacting Adobe again and requesting a superior, they told me that "there is no manager working today". I feel completely scammed and this all seems a bit on the fraudulent side of things. Adobe have billions of dollars and are so so bad at refunding such a small amount in the grand scheme of things. 

Madam/Sir,   I subscribed to adobe photoshop on September 2023. Since then Rs. 1675.60 was deducted twice a month by adobe. One on 17th of every month and then again on 19th of every month. Thus I have deactivated the plan on March 2024. But still Rs. 1675.00 was deducted from my Account on 19th April. This is not acceptable. Please stop deducting the money asap.    [Moderator moved the thread to the correct forum]

After some discussion, the customer support agent agreed on a 12 month refund. When I asked her to verify the total amount, it was significantly below what it should be. I asked her to double check the maths, and she insisted that my maths were wrong and I should "do them again". I did this, and when I walked her through it she mentioned she left two months out. No apology or admission of error.  Finally, we agreed on the amount for 12 months refund. A week ago, I saw 3 months refunded in my bank, but no indication of the remaining 9 months. I chatted with customer service today to figure out where the remaining portion of the refund is, and they're giving me all sorts of mixed information.  First, the rep says he can't find the refund. He then says it was credited already. Later he says only 10 months was credited, but that for my troubles he would be "happy to refund an extra 2 months". I inform him that the refund was supposed to be for a whole 12 months from the

Dear Adobe Support Team,I am currently subscribed to Adobe Creative Cloud and my subscription is set to automatically renew on June 16th. Before making a decision regarding the renewal of my subscription, I would like to clarify some details about the cancellation policy post-renewal.Could you please confirm whether a 14-day cooling-off period is still applicable after the renewal of my annual subscription? If I choose to cancel my subscription during this 14-day period, will any cancellation fees be applied?Thank you in advance for your assistance and understanding, and I look forward to your response so that I can make an informed decision.Sincerely,

hello! my 7 days trial was over, but i don't have a lot of money to pay for it and i can't cancel the plan either, please help!!

I want to cancel my free trial. However I do not see an option for cancelling the plan when I go to view plan. I tried contacting the customer service but they hung up. 

I'm really confused. Why would they need this information to help me? I've went through the verification already. Why just end the chat and not let me know that they would need it? I'm so confused. Can someone let me know what I did wrong so I can get this price? Now I kind of don't want to give it to them. Adobe support isn't a scam right?  

Since every account is allwoed to be in 2 computers.Then is it okay to ask a relative/friend STUDENT who did not intend to take a subscription, well ask him to take a subscription. And then ask that person to share his credentials with you (per 2 computers rule thing)? The thing, the relative/friend student WAS NOT GOING TO GET ANY subscription, and the second computer using his account will NOT take a subscription if its not shared with that person. So for adobe it's :- Either they get 20$/ month from the relative/friend. Account shared.- Either they get 0$, and none of the 2 persons would take a subscription. (I am talking about this specific case) The second user is obviousely not capable of paying for the normal subscription, hence him wanted to ask a relative/friend (student) to take a subscription and ask him to share the credentials with him (2 computers rule) Is that.. okay.. ethically?I need the APPROVAL, because I am stuggling ethically with this. But I be

Was recently checking my billing as I mainly use Lightroom and Photoshop and to my horror I discovered that for the past 3 months I've been paying £45 a month for InDesign and Adobe Stock , I've never used either program/service once and immediatly went to cancel but its something like an almost £200  cancellation fee.  Not sure what to do I tried to contact help but I couldn't get through to someone, I'm trapped in their subscritpion method for a service I've never used nor intend to use as I dont even remember signing up for it. Really feels a bit underhanded the whole cancellation fee method but not sure what to do. 

HelloI had a student subscription that will end in a week,I got offered to MAINTAIN it, but I the subscription will be 30% higher price per month.I chose to cancel my subscribtion (which will end in few days = whole year has passed)Question 1:Can I cancel the.. cancellation? And still get the offer I got?Question 2:Can I perhaps maintain the old price I had for the student subcription? (It included ALL products btw) Thanks 

Unable to contact Adobe's customer support either over Phone or over email, as both of them are not even listed. While they having been charging me, month on month, i received no notifications, but while i have am trying to stop the subscription, i receive hundereds of  mailers. Really unprofessional service!!

I cancelled my subscription on May 2 and received the confirmation and cancellation # the same day. Today, May 4th, I received an email from Adobe stating that my subscription has been suspended. I'm wondering if this is possibly an overlap in timing since the cancel date was 2 days from the next subscription payment date. Or is this something I need to contact Adobe about to ensure they actually are aware of my cancellation. I appreciate your feedback. Below is the email language I received:"Your subscription has been suspended. We have attempted to contact you to update your payment information, but the payment has failed. During this suspension period, you will lose access to the paid tools in your subscription; however, you will retain access to your Account and any Content within our free user storage limits. We will continue to attempt to collect payment for the remainder of your subscription term. Once payment is received, your subscription access will be fully restored"

Hello, a few months back I signed up for the free trial membership for Adobe Express and forgot to cancel but as I didn't have any money on my card ( cash card) it automatically declined so I just let it be because it just kept slipping my mind. I have money on my card now so I recently just paid it and I don't need to use Abobe Express anymore I'm trying to cancel my subscription but when I go to manage plan it is still telling me that I am unable to manage my plans. So I am hoping that I can somehow get this fixed and receive a refund. Thank you. 

Hi, I have one license and believe I am only signed into one device at this time. Almost every time, I start my work I get the prompt that I need to knock the "other license" off before I can continue to use onto my device. Is there any way to track how many devices are logged on at once and who they are?Thanks, Rebecca

Problem 1:The email address I used to sign up is no longer available. I want to cancel my subscription, but I need to verify my identity bevor cancelling the subscription. How can I change my email address to my current email address? Question:My annual subscription is due on Mai the 8th. Will the subscription be automatically renewed? I do not want that. 

Hi all, I recently tried to purchase an adobe photography package for my account, and I used all the correct card details when I went to pruchase the package, but I was given a notice that said my card details were incorrect (but there were all correct). I proceeded to back out of the transaction, but upon looking at my card history, I had been charged $171.49 for the yearly subscription. I have chatted with several online agents but all keep saying it should show up in a couple hours and I have to wait for the payment to be proccessed, but I've now been waiting for 2 whole days and I still don't an invoice, or access to photoshop or lightroom. An agent found that my payment had been processed in the system, and I have a legitimate order number, but thats as far as I've gotten.  Any help? Thanks 

Hi. I used to use a licence that the university gave us which included all the programs, while i already had photoshop and lightroom. The university's licence doesn't work anymore so i deleted after effects because i couldn't use it anymore. I still pay for photoshop and lightroom but for some reason it still says that the licence is expired. I already deleted and redownloaded everything but it still wouldn't work and unfortunately i can't use the programs that i'm paying for.

Hey guys! I was recently charged 50 usd even though I cancelled my plan. Is it possible to get a refund? 

Hi there, I was wondering how to hide my country (login location) when accessing the adobe creative cloud? Any help will be appreciated.

Llevo días tratando de reallizar la compra de la suite y me da como resultaod un fallo sistematicamente. La página de ayuda está desactualizada y no sirve. He intentado con tarjeta de credito argentina y española y en ningun caso lo consigo 

no es posible terminar una suscripción de prepago, hay una renovación proxima y por suspuesto no es posible eliminarla, me imagino que la idea es hacer el cobro a como de lugar

I can't manage to remove my vat number from my acoount. I want to do this because I stopped/quited my business/studio. I want to remove my VAT number and start to pay the full taxes, you understand...? I am no longer a business but just an individual and want to use only Acrobat DX .I called Adobe but it was 0% helpfull, they did not change anything. Should I write a letter via postservice? I don t know what to do anymore. I have tried this the whole year again. I am no longer registrated as a business but still i dont have to pay taxes.....????? Can anyone help me how to remove the vat number and restart paying taxes?Thank you so muchYours sincerely, Heleen

I subscribe to a trial from adobe. I cancel it because it didn't do want I wanted. My subscription was up on May 1, 2024. I was trying to open one of my PDF files to review some information and I couldn't open it without signing into adobe. Why would I need to sign in when I have never had to before. All I did is save a pdf file or read a pdf file. I don't use anything else and it does state my subscrition was canceled. This is a real pain to sign in everytime I want to look at a pdf file. Is there anything that I can do to stop this?