Account, Payment, & Plan

My account was closed for no reason. The email says it was fraudulent activity. Many of my friends also received such an email. This is clearly a mistake. The contact number provided in the mail cannot be reached. I can't get support in any way. Can you please help?

Unauthorized charges were made to my account from Adobe. I called multiple times and a customer service rep found the charges and told me I would see a refund within 45 days. I called back to request the transcript of the call and suddenly no one was able to find the fraudulent transaction and refused to assist me. At this point, it seems like the fraudulent party is Adobe. I've documented every call and filed a fraud investigation with my bank.  I will be reporting Adobe to the BBB. 

Bonjour, Après une période d'innactivité prolongée j'ai de nouveau besoin du pack Creative Cloud, mais seulement pendant 3 mois. Selon cette page : https://helpx.adobe.com/fr/manage-account/using/creative-cloud-subscription-terms.html#cancelIl n'est pas possible de résilier après 14 jours sans payer 50% de frais du prix restant à l'année.Mais l'emploi du conditionnel rend les choses floues : "des frais de résiliation de 50 % du solde restant de votre obligation contractuelle peuvent s’appliquer".Ces frais s'appliquent ou pas ? S'achant que j'habite en France. J'ai besoin de le savoir car je n'ai pas les moyens pour payer un abonnement 1 an, ni même 9 mois de frais de résiliation. Merci 🙂

0I need help. I am currently in school and I accedently deleted my photoshop certification! amy way I can recover it before the end of the next school year? (My Email will be wiped next year and i need to print it out.

Bom diaJá cancelei a minha assinatura à muito tempo e estão constantemente a debitar na minha conta valores do serviço. Solicitava o reembolso com urgência Obrigado

Hello, I have been a adobe member since 2017 and want to cancel my annual monthly plan. When is the best time to cancel to avoid paying the hefty fee. Absolutely ridiculous that it even comes with a cancellation fee, so would apprecaite any help to make this as little as possible given how much I have already spent over my time. 

Adobe essaie de me prélever de l'argent le 26 avril alors que mon abonnement a pris fin le 25 avril. Pourquoi ? 

Hi i need help , someone is using my bank card info to buy products from adobe. Where i need to write to solve this problem, i call police and my bank , they say that they cant help me because its a online purchase and they canot deakk with that. 

I can't access my premium Lightroom account even though after purchasing from the play Store 

Hola, pensé que esta cuenta ya estaba cancelada y veo que no. Me han cobrado de nuevo un importe que no quería por que ya tengo una cuenta con adobe y está me sigue sacando dinero. No es normal. Exijo la devolución del dinero y la cancelación de esta cuenta ya que tengo otra en la que estoy pagando mensualmente. Es muy injusto que hagáis esto. Si no me veré obligado a cancelar las dos cuentas y prescindir de vosotros por que no lo veo normal .

I want to delete an email address, so I'm looking for accounts associated with that address.I found out that I have two Adobe accountsOne is with a subscriptionand one with an old Elements serial number.Now I want to delete the account with the serial number.Can I then enter the serial number in my account with the subscription?

Hi Ed, I'm the Adobe Virtual Assistant. How can I help you? I pay €24.99 per month to Adobe since December 3, 2021, but I have no subscription or nothing on my computer, you can stop this and you can refund the amount. I want to make sure I understand clearly. Which of these categories best describes your issue? Check my billing history and plan details I found no current record of an active paid plan linked to ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) within the last 60 days Do you have another email address that might be linked to an active account? Yes No I dont no Let's find another way to get you the help you need. How would you like to proceed? 10:26 AM Chat with an agent Ok. I'll connect you to an agent who can pick up where we've left off. We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today. You are now connected to Bhaiya, who is reviewing y

I bought premium subscription for mobile for Rs 950 annually.The money deducted twice from the account.Initial one for trial period and again rs 950 for annual subscription.Please solve 

Adobe is a scam. Here is why: My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support. After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription. During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks. _________

Bonjour, Je viens d'arrêter l'abonnement de ce compte (je n'utilise presque plus adobe), mais me suis rendu compte que je paye un deuxieme abonnement sur un ancien compte pro, auquel je n'ai plus accès, avec ma carte bleu personnel. L'entreprise en question n'existe plus... Je suppose qu'un remboursement n'est pas possible (et c'est bien dommage), mais est-il possible d'arreter cette abonnement sans le compte, via la CB ? 

Entrei em contato com o serviço de vocês pra resolver um problema de cobrança duplicada, o atendente simplesmente saiu e fechou a sala de atendimento sem que eu tivesse terminado de mandar todos os dados necessário para resolução do caso. Estou sem palavras pelo treinamento precário que a equipe de suporte recebeu. Uma plataforma tão boa eu não consegue atender as necessidades do usuário e é de difícil comunicação.  

Hallo, seit 2 Monaten bucht Adobe 2 x 12 € von meinem Konto ab und ich kann nichts dagegen tun. Was soll das? Ich kann das Abo auch nicht Kündigen. Ich will mein Geld zurück! Leitet das an Adobe weiter oder was auch immer hauptsache mein Abo wird beendet und ich bekomme mein Geld zurück. was soll denn das? 

Nunca he contratado nada desde un chat y prefiero asegurarme.

Hello everyone!I would like to know how to solve the following problem.In December I started a free trial of Adobe Premiere Pro. When the trial ended, I started a paid trial. I used the service for a couple of months and then decided to cancel the subscription due to a lack of use. I had to pay a certain amount after the premature cancellation of the subscription, but after payment and confirmation from Adobe, I am still receiving monthly invoices of 26.20 EUR, as I did before. What should I do in that case?

Hi,I signed up for an adobe student plan with my school in febuary. However, since im graduating at the end of may, I wanted to cancel my plan, but when I go and look into my adobe account, I see I do not have an active plan. Not only that, I also see no bills in the billing tab, but I can see the payments on my paypal account. I know the plan is yearly and billed monthly, but I have seen online that you can breach the contract and pay only 50% of the remaining amount. I was wondering where I would be able to find this option, so I wont be billed for another year when this contract is finished? Thanks!

3월달에 어도비 연간 결제를 한 뒤 연간보다 월간 플렌이 제게 맞을 것 같아서 연간 결제를 취소한 뒤 월간 결제로 구독을 했습니다. 그런데 4월 11일 부터 475200원이라는 결제 실패 문자가 지속해서 날라와서 뭔가 했는데 지금 보니 어도비더군요.. 이것 때문에 슽트레스 받아서 죽겠습니다... 이제 대학교 1학년이라 돈도 없는데 어떻게 해결해야 할지도 모르겠고 애초에 결제 취소를 했는데 그 다음달에 다시 자동으로 결제가 되는건 뭔가 싶고요... 아무나 제발 도와주세요..

hi signed up yesterday, worked fine, payed my dues. now when i sign in keeps wnting me to pay again. has been paid on my card???   [Moderator moved the thread to the correct forum]  

I added balance to my virtual card, which has been closed for a long time, to make purchases, and I saw that a payment was deducted from my account on behalf of Adobe at 23:12 CET at night, but this payment was not made to one of my 2 accounts.

Hello, a curious question. Why are libraries not eligible for the student/teacher discounted price? I work for a public library, government owned and non-profit, and would be the only one using the subscription. What is used as the official reasoning for what count’s for the Student/Teacher discount? I believe that what I do would be on the lines of the accepted “School administrative offices or boards of education.” Administrative offices are not using it to teach, nor would I, but similarly we would both use it to promote for students. All of my designs are for our free programs/events, most of which are educational for our kid patrons. Again, I am just curious and not demanding anything. 🙂

Adobe decided that you aren't allowed to contact them unless you are paying them so here I am. I cancelled my plan before the trail ended and Adobe is trying to charge my cart for the subscription which is not in use. I don't have any other account/plan associated with this card.   I know it's not support place, but there is no other area to contact so tring here :PPP