Account, Payment, & Plan

Contraté el periodo de prueba y luego decidí pagar mensualmente hasta terminar el proyecto en el que estaba trabajando. Cuando decidí terminar el pago, para mi sorpresa me habían descontado desde mi tarjeta el saldo del plan anual, quiero decir que por un pago mensual de 20USD aprox, terminé pagando 150. Mi error fue que las cláusulas de los planes no revisé el contrato, pero aún así, ADOBE no se esfuerza en que sus clientes tengan una buena experiencia con sus servicios, desde los cobros abusivos, la muy mala atención post venta y la poca claridad de sus contratos lo hace detestable. Hasta eliminar los datos de la tarjeta es muy difícil. Fijense bien cuando usen los periodos de prueba pero en mi experiencia, NO ES RECOMENDABLE. 

Quisiera saber a los cuantos dias impactara el reembolso, debido a que cancele mi plan dentro de los 14 dias. Hasta el dia de hoy van 6 dias desde que cancele el plan por problemas tecnicos de mi notebook.Gracias. 

I've purchase a yearly subscription for adobe acrobat premium from galaxy store, however it doesn't show on the app and features are blocked!  

I have an active Lightroom subscription on my phone but I am unable to access the premium features. My subscription is active until 2025 but I when I try to access the premium features, it get the loading symbol which says it may take a while and then says payment failed. Not sure what the glitch is because I have an active subscription. Need your help 

I signed up for the creative cloud suite and it auto added stock for "free" - now it's charging me $29.99 for something I don't need and if I try to cancel it is $149. can someone help me or else I'm going to report this to my credit card. 

I created a new account for my new account. Created a flyer and tried to download. It said "Upgrade to Download" so I did. I selected "Start my 14-day free trial". It said "Not eligible for free trial". ??? 

I used the trial-version of Premiere Pro. After that week I was going to cancel my subscription. But then it stood that I didn't had a plan to cancel. The day after I got a confirmation email where it stood that I had paid for the next month. 

no puedo cambiar la tarjeta de credito para actualizar el pago 

Tenía un plan de After Effects, pero después de realizar mi pago de (todas las cifras son aproximadas) 120000COP, Me cambié a un plan de Photoshop con un descuento de 50000COP. Después de comprarlo por 120000COP, Lo cancelé ese mismo día, haciéndome con el reembolso del 100%. El resumen de la operación es que yo ese dpia pagué 240000COP pero Adobe me debía pagar 170000COP. Eso pasó el 19 de Junio y mi dinnero aún no está en mi cuenta y Adobe ni se ha dignado a enviarme un correo. ¿Dónde está mi dinero? ¿Cuándo me llega? ¿A quién puedo llamar? Adjunto facturas de los créditos que tengo con adobe.

Recently subscribed to a free trial package.I canceled it within 7 days, I received confirmation myself, but the amount of the subscription is still debited from my account.I can't find anything on the site for help or direct email or.... For a writing thing to do.Who can help me 

I want to cancel my subscription, i understand there is an early cancel fee, but how do i know what date my subscription rolls over? eg; when can i cancel and NOT have to pay an early cancel fee? I'm on a acrobat pro and pay monthly

Why is it that I have registered an account with my company's e-mail address, but my adobe personal home page shows a personal account, and I can't use my company's free acrobat reader because of that?

So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere. I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

Where can I report unauthorized transaction or subscription on my account? 

Estoy intentando solicitar un reembolso pero el bot nunca me deja comunicarme con un agente. Solicite cancelación el día 25 de junio. Se va a pasar el periodo de solicitar reembolso.

Unfortunately, our account missed the 14-day cancellation after using the Adobe product once.   Hopefully, pressure from government agencies will force Adobe to change its subscription-based service or make its terms more visible to consumers.  Is there an option to opt out of auto-renewal after one year currently?  Will Adobe soon have an opt-out auto-renewal after one year of the annual plan selection?  Likely, I will have to use the Adobe product less than five more times over the next six months and then will cancel.  Feeling frustrated and trapped.

Hello, I have a problem with the free period. I have agreed to a free trial period of 7 days, but I want to cancel it. I did not enter my card details and did not choose a tariff. The instructions on the website say that you need to check the "plans" tab, it says that I don't have any plans. Do I have to cancel something in order not to be in debt? Or will it be canceled automatically?

Dear Sir I am Already Uninstall This Software This SoftWare Is Not Working My Computer Because My System Is Not Accept This Software So Please Unsubscribe this Software So You Refund My Money for premiere pro 

I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?

problème d'abonnement suite à un essai sur stock, je veux parler à un humain pour annulation-refundMerci

So just this morning my dad sent me money and apparently i forgot to cancel my yearly subscription on Lightroom mobile and now it took away my 20 dollars that my dad sent. Does any of you guys know how to get a refund because ive already canceled my subscription and it didnt give me my refund as it says on adobe help and support page. Please help if you guys know how to get a full refund.

Hi, i am having trouble accessing the apps and services that is advertised in the Adobe Illustaor Annual plan package.  If i go to "manage my account" it shows me my plan, then in another column it says "access your apps and services" with a link saying "16+ more". when i click on it, it shows me a variety of services and apps that come with the illustraor plan, 3 for desktop, 4 for mobile, and 13 for web.  What my specific problem is, it shows me that using the web software, with various versions of Acrobat are available. However when i want to compress a PDF or a file it says i must pay to upgrade or change my plan? This is really the only feature i need Acrobat for and cannot justify paying another 200$/annually because on occasion need to compress files to a smaller size? Are the PDF Services really not including "compression" as part of its service? It feels like for a 350$/annual plan that ive already paid for should accomadate my needs for simple tasks s

Alright, so I bought the Creative Cloud All Apps subscription for $21.99/mo, but bought it under my university email.  I want to cancel, but cannot because I need administrator permission. However, I didn't realise this would happen and now I cannot cancel anything, there's no option for cancelling.  If I don't cancel within the next few days, I won't be able to get a refund, and it'll continue to take $21.99 out of my account every month for the first year, then $50.99/mo the next year. What do I do?

I'm curious if anybody else is experiencing this issue... I just realized that Adobe started charging me for an acrobat subscription that i never signed up for. I have paid for creative cloud for several years (since 2021), but never once used acrobat. I looked at my account to try and remove my payment info (which apparently isnt possible) and noticed that I had been enrolled in an acrobat subscription december of last year.

Olá, tudo bem? Fiz por milhões de vezes o cadastro FREE/TESTE GRATIS do photoshop. Adicionei por varias vezes meus dados e os dados do meu cartão. Porque toda hora que eu ia TENTAR entrar no photoshop, pedia pra eu comprar ou testar gratuitamente. Eu ia e fazia tudo de novo. E sempre ao finalizar, dava como adquirido com sucesso. Mas até então, continua dando as duas opções sempre ao entrar no photoshop. Cheguei até escolher a opção de compra e permaneceu igual. Em todas as vezes disse que a partir de tal prazo iria começar a cobrança. Mas assim, eu nem consegui fazer uso nem gratuitamente e nem comprando. Eu já estou avisando agora, pois não consegui fazer uso. Exatamente por isso não quero nenhum tipo de cobrança. Acredito eu que serão varias inclusive. Pois foram milhares de tentativas!