Account, Payment, & Plan

Hello, I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message. "You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform." But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method. 

Got an email from Adobe, that my Credit card expired. Tried to update my Credit Card (it is a new one). Update not possible.  Create a new one not possible. Apple Pay not possible. Paypal not posssible. On iphone, Mac all the same, Chrome Safari equally  not possible. Where is the f*.-( safe button??? Anybody the same issue? 

If you haven't dealt with this yet, there is no delete button available when you are updating or trying to delete older credit cards. So what I did was went into the help chat, asked the question "How to delete old or expired credit cards" I went back and forth several times with the AI, gave it my phone number, ( which they already had but.....), and someone from customer service from somewhere in Timbucktoo, called me back in a few minutes, and delelted all my old credit cards while I waited. That's the only way I have found that yu can do this. This is the third time I have done this, so it works.

Dün sarın aldım, ve aynı gün iptal ettim. Ama param geri ödenmiyor ne yapmam gerek. Böyle giderse tazminat davası açacağım. 

Hello Adobe Community, I have a question regarding the licensing and usage of Adobe Creative Cloud. Our company is based in Serbia, but we also have entities in the US and the UK. We are considering purchasing Adobe Creative Cloud licenses through our companies in the US or the UK and then using these licenses for our operations in Serbia. Is it legally permissible to buy Adobe Creative Cloud licenses through our companies in the US or UK and use them in Serbia? Are there any specific terms or conditions we need to be aware of regarding the cross-border usage of these licenses? Thank you for your assistance.

Cada vez que inicio en "Administrar cuenta" me aparece el mensaje: "Problema de facturación"He editado, cambiando de paypal a pago con tarjeta de crédito y subsiste el mensaje.Hace un mes cambiaron mi plan de estudiante a normal, porque Adobe supone que ya termino, cosa que no es cierta, porque me van a quedar algunas asignaturas por cursar. Pero el caso es que me han aumentado el pago mensual (de suscripción anual) de 30,24 €/mes a 67,57 €/mes Así que tengo dos problemas:1) ¿Cómo resuelvo el problema de facturación? Cambio el método y no hay manera, al cabo de un rato sigo teniendo el mensajeAdemás, cuando intento actualizar no sirve de nada.2) ¿Cómo puedo volver a la cuota de estudiante? Hasta el año que viene no creo que pueda terminar la carrera y además tengo pensado hacer un máster, por lo que seguiré aún formandome algún tiempo más. Me molesta un poco que Adobe hay dado por sentando que ya he terminado y aunque comenté que seguiría el año que viene, no he rec

There was a billing made under "Illustrator" when i don't even have any plans/subscriptions. I am very unhappy right now. Can anybody explain to me? I can't even find an email address or contact number for me to address this situation.

Je suis très en colère d'avoir été facturé à un prix exorbitant de 50 Euros au bout de quelques jours pour un essai "gratuit" d'un mois d'Illustrator et Acrobat (et sans message me prévenant avant écheance que ma carte allait être débitée)

Hi, I am getting a billing issue error for quite sometime. I even tried updating different credit card which is not getting updated on your site hence I am unable to use the full functionality of adobe firefly. Although my payment for this year has already been made from the card currently saved but still I am not getting enough credits.   Kindly help, its been so long now. Even tried reaching out to customer support but no help there as well.     [Mod: Moved to the Account, Payment & Plan forum]      

HELLO! CAN ANYONE HELP ME TO GET A REFUND OF THIS ORDER NUMBER AD02397900847CPH ? I DID NOT INTEND TO PURCHASE THE SUBSCRIPTION. I ALREADY CANCELED IT WITHIN 14 DAYS BUT I HAVE A CANCELLATION FEE AND IT WILL STILL EXPIRE NEXT MONTH. HOW TO GET REFUND OF THIS. PLEASE HELP ME. THANK YOU SO MUCH AND KEEP SAFE.

What is going on here? This is becoming difficult day by day to find the reason for $11.02 every month, I have no active plans anywhere with any of my accounts, and I am striggling to find where and how this monthly cost is debited by Adobe?  This is so sick, and so troubling. Can someone please help solve the problem.  PS: No I dont have any free trial that got converted to paid, I am literate and I have seen all my accounts thoroughly, no plans, but only this recurring charge. 

I had a great experience today with customer service and just wanted Adobe to be aware of the person I was dealing with and how great they represented Adobe BUT I have searched and can't find anywhere I can give them feedback!

With the new TOS that let's Adobe snoop in my computer I want to make sure my services have been cancelled. How do I do that? BTW, using my art for AI is also a huge problem.

Hi, I proceeded with an Illustrator free trial but I wouldn't say I liked it. However, I forgot to cancel the trial. So, when I realized, it was too late now, I could not manage my plan to cancel because it said I had a billing issue and updated my payment first. The question is "Should I leave it behind because the card I linked to has no money inside? (which I think it not a smart move though) Or should I pay it first and then cancel it? Please help me, I'm so stressed right now.

Hola, buenos días, me gustaría cancelar un programa, pero me quieren hacer un cobro, hace dos semanas queria cancelar pero decia que iba a pagar y no lo cancele, hoy día me cobraron, pero es algo que yo no quiero, en serio necesito cancelar eso y que me devuelvan el dinero por favor, Gracias.     

Have installed VERSIONS 9, 11 & 2024 onto a new Windows to a new windows 11 System.2024 is fine but done really use it much as Im not familiar yet9 & 11 Imperitive so im purchasing an older windows 10 workstationHowever when testing it out it keeps saying about license activation message about deactivatie on previous machine?  Cant do that.  Its never been activated on the windows 11 machine however Its the working INTERNET machine I have to put the post can I put a request for ADOBE to go into the account and simply reset the installs or something I only need it on one machine I pay my DUES iam not trying to pirate or do the wrong thing so whats the ussue and why can't I juse raise a ticket and talk to Adobe?  Why should this be public knowlege to the rest of the 'community'?  Thanks for you assistance.

Hello,I am unable to activate my annual subscription code for the Adobe Creative Cloud package. The error message says, "This code is from a country or region that does not match your Adobe ID." This is very disappointing because I chose my photography equipment and participated in the promotion with the expectation of receiving this subscription. Could you please advise on how to resolve this issue and whether it can be resolved at all? Also, how can I contact technical support? Thank you in advance for your help.Best regards,  artshone 

Bonjour, j'ai constaté que dépuis quelques mois je paye un abonnement plein, alors que je suis encore étudiant et j'ai envoyé le justificatif. Où est le problème? Pourrais-je être remboursé?MerciTD

How can I cancel my membership without a fee when I didn't sign up. Im a solo mum and student I don't have the fees 

Good afternoon, I use Adobe Creative Cloud, is it necessary to make a contract between me and the company I work for because of the license or can I freely use the programs for work purposes even though I pay personally with my card, if an inspection comes, will it cause a problem?

Hi guys, I just endet my free trail account on premiere pro of my free trail, but they deducted mony from my account, can anybody help me ? or explain why this could happen? II cacneled more than on time, so this can't be the reason. I would be realy greatful if anybody could help me  

Hi everyone! Has anyone been able to pay their subscription anytime soon? I have not been able to pay for 2 subscriptions for almost 2 weeks now. I need the full creative cloud and my wife only has a subscription to photoshop. I tried different accounts, different bank cards and mastercard and visa, wrote to adobe tech support. But they don't recognize the problem in their payment system, they say it's the bank rejecting the payment. I wrote to my bank tech support, they say they don't reject individual payments, they either block the account completely for some reason, any card works with any payment. After reading the forum and the community I realized that the problem is not only with me. That adobe just doesn't have a working payment system and they don't want to fix it. Does anyone want to join and write a collective complaint directly to the legal address of adobe?

so. i just cancelled my year subscription because something, i have waited the money back to my account almost 3 weeks form 21 may 2024, and i pay with different bank account so i get confused. is there any explanation, thank you 

Buongiorno sto cercando di annullare il piano dopo la prova gratuita da circa 2 settimane ma non riesco a farlo, non riesco a mettermi in contatto con un agente neanche in chat, come posso procedere? Grazie

Hola, necesito ayuda pala aclarar una cosa medio urgente. Hace un mes solicité una prueba gratis de Illustrator, la utilicé normal y cuando llegó el día de cancelarla no se encontraba asociada a ningún correo por lo que la cancelé desde la app pero no dejó de funcionar y al día siguiente me hicieron el cobro, ahora no tengo el programa pero sigue asociado de alguna manera a mí cuánta a pesar de que como ya mencioné no me lo asocia a ningún correo, ni siquiera el que le coloqué, por lo que mi pregunta es si me continuarán realizando el cobro y si se así como puedo quitarle la tarjeta para que no se efectúe el cobro ya que no estoy utilizando el programa o cómo lo elimino. Gracias !