Account, Payment, & Plan

Buenas, tengo una amiga que tiene el plan de estudiante, yo pago el plan normal, pero hace unas semanas me llego al correo una  notificación de que subira el proximo mes el precio del plan que compre, la duda es lo siguiente, a mi amiga no le llego esta notificaxión, entonces a ella quiere saber si al tener el plan de estudiante no se le cambiara al nuevo monto, ya que no podra seguir pagandolo si es asi.Desde ya muchas gracias por leer

When trying to add payment method, nothing happens. Window freezes when clicking on the edit billing and payment link.  

Free trial was poor and wouldnt let me edit a logo out for a new on, None of the cancel subscription links would populate when clicked to open.  I chatted to someone online and asked 11 times to cancel my subscription, but was just typed over and offered a longer subscription and help on how to use it better.n They then just left the chat after I wrote Respectfully as previously requested 10 times PLEAE CANCEL my Subscription.I called customer service and on the phone it was EXACTLY the same basically refused to cancel and tried to offer me an email with a helpful guide on how to use the product and 3 months free trial they kept tlking over me putting me on hold absolutely criminal and so dodgy that a company intentionally prevent you from cancelling with them. 

Holaalguien sabrá si hay forma de cancelar la suscripción sin cobro por penalización? Y en qué fechas tendría que hacerlo para que no me cobraran? 

Mir wurde für ein Testabo, dessen Kündigung am selben Tag des abschulsses erfolgte, die Monatsgebühr bei paypal abgebucht Dier Reklamation wurde ignoriert und jetz kann ich nichteinmal jemanden erreichen???Was ist das für eine company die ohne bezahlabo nicht zu erreichen ist?Den Paypal Käuferschutz könnt ihr auch vergessen.AE02123200861CDE

Hallo liebes Adobe-Team, seit 2 Monaten wird mir via PayPal Geld abgebucht (35,69€), ich habe aber gar kein Abo gebucht. Im Mitgliederbereich gibt es auch keine Lizenzen, es wird mir kein Abo angezeigt. Ich habe auch nie eine Bestätigungs-Mail bekommen zu einer Abobuchung, eine Rechnung über die 2x 35,69€ habe ich auch nie bekommen. Warum und wofür bucht ihr mir Geld ab und wie kann ich das wieder "kündigen"?Gibt leider keine andere Möglichkeit, euch zu kontaktieren. Fragen-Bot versteht nicht, was ich von ihm will und direkten Kontakt gibt es nur für User, die ein Abo gebucht haben 😉 Danke und liebe Grüße, Tim

Hi!  I hope this message finds you well. I recently canceled my subscription within the 7-day trial period, as evidenced by the attached receipts. However, I was billed $36.21 at the end of the month. I kindly request a prompt refund for the erroneous charge.Thank you for your immediate attention to this matter.Best regards,Edwin 

 Can I receive the refund even if the card that I used for purchasing a plan is blocked? Kindly help me. Thank you

I cancelled my annual subscription as it was becoming too expensive, but i wanted to wait out the year, i then cancelled the renewal and i was told i had until the 27 Feb 2027 to use my current subscription until it expires. Then onm the 23 Jan 2024, it vanished. And when i asked them, they said they cant help! Most useless and poor customer service i have experience! I hate ADOBE!!!!

Dear Adobe Support Team, I hope this email finds you well. I am writing to bring to your attention an issue I encountered with my recent subscription purchase. I recently acquired licenses with the understanding that they were for a monthly subscription. However, now when wanting to cancel the licences, upon reviewing the terms more closely, I realized that the information about the yearly commitment was not as clearly stated as I initially thought.  In light of this, I kindly request your consideration in waiving the cancellation fee associated with my subscription. I believe that this was an honest misunderstanding, and I would greatly appreciate your assistance in resolving this matter amicably.  I understand that policies are in place, but I hope we can find a mutually beneficial solution. I value the services Adobe provides and look forward to continuing a positive relationship. Thank you for your understanding and prompt attention to this matter.&nbs

Hola a todos, saben si es posible facturar el pago en el formato correspondiente a México.  Gracias

I did a free trial during the holidays and when I realized I wouldn't use it, I asked to cancel and was told to cancel on the last day of the trial. I of course forgot, because it was the holidays, and now have been charged $30. When I called and asked for a refund, the rep said unfortunately the refund window was closed, but she would compensate by giving me 3 months for free. AFTWR THE 3 MONTHS, I WOULD NOT BE CHARGED OR HAVE A MEMBERSHIP ANYMORE. I just found out that she lied, and after the 3 months I WILL be charged monthly for A YEARLY PLAN!!!! I NWVER signed up for this and I don't want it!! I was LIED TO. And if I cancel it now, I'll be charged over $100!!!! Who do I speak to so that this can be resolved. I am NOT going to pay any more money to adobe. I want my account canceled with no charge. And I want my entire adobe account deleted permanently. Who do I speak to about this?? 

Hi! 2 months ago I bought a full creative cloud pack by student subscription, which was 19.99 USD pro month. Today, after 2 months, I was charged 23 USD. Do you know why it happened?    [Moderator moved the thread to the correct forum]

Es imposible cancelar la prueba gratuita, he pagado a traves de google play y me da la unica opción de cancelarlo a traves de google play, y claro, al ser la prueba gratuita no aparece la opción de cancelación a través de allí.Y cómo es domingo, tampoco puedo cancelarla con el servicio tecnico, ni nadie me va a atender hasta mañana que habrán cobrado la suscripción anual y entonces ya se me habrá pasado el periodo de prueba. Alguien me puede dar alguna solución?

Hello Friends, im Alberto Prias I have an Adobe Account. $21.99 is deducted from my Bank Account twice a month in a row. Can you please explain to me the reason for this? Also, $39.59 and $29.99 are deducted twice every month from another bank account. Can you

Hello, yesterday (20.01.24) I made the monthly payment for the Creative Cloud All Apps suite, but as of today it is still unpaid. Is it possible to have a direct contact for Adobe support, even via email so I can send the payment receipt, etc? It's urgent because it's also giving problems with Acrobat and Photoshop.

He comprado la suscripción mensual pero no se activa ninguna de las funciones,como debo proceder,gracias

o sistema pede que eu assine premium..Porem ja sou assinante Premium por favor podem me ajudar

I have been trying to cancel this account for the last 6 months ( and i have reciepts) If i am not put on hold for over 45 mins than I am transferred to some one who doesnt speak english. This adobe is ran by greedy people who are trying to hold your $19.99 hostage   PLEASE PLEASE ALLOW  ME OUT OF THIS I HAVE NOT USED ADOBE IN OVER A YEAR I CAN NO LONGER AFFORD TO PAY ADOBE $19.99 FIX YOUR CHAT BOX ! PRODUCE A CUSTOMER SERVICE PHONE NUMBER FOR ENGLISH SPEAKING CUSTOMERS STOP GIVING CUSTOMERS THE RUN AROUND , HOLD TIME OF 30 MINS , THEN YOU ARE TRANSFERED TO NO ONE IF I CAN NOT PAY $19.99 A MONTH, HOW CAN PAY $19.99 **PLUS** AN ADDITIONAL $19.99 TO CANCEL   [Profanity removed by moderator]

Hola! tengo dudas sobre los paquetes que tengo contratados.Tengo el plan fotográfico y también el paquete del photoshop.Me dí cuenta que estoy pagando dos veces por el mismo programa.Mi duda es: ¿si doy de baja el paquete individual de photoshop, tendré problemas a la hora de trabajar con photoshop teniendo el otro plan activado? ¿Se bloqueará al cancerla suscripción? 

I was paying 30,25eu and suddenly without any notification adobe charged me 62eu. And I dont know what changed and why. Someone knows more ?? Please help. 

So I am in college and we get a paid subscription of adobe apps. I use the computers at school and was wanting to do it at home as well, but it's telling me I need to buy it again to use it even though I get my membership through my college. The computers at school are Mac but my PC is Windows, is that the issue?

Não consigo efetuar pagamento, dá um erro. Tem saldo mas o banco recusa o pagamento. 

I have received the email that Adobe Creative Cloud will no longer be syncing. This is a huge decrease usefulness and service, and was a big part of why I trusted creative cloud with my files. At the same time, the monthly fees have only been increasing. Will Adobe be reducing its monthly fee due to this huge loss in utility?? 

I am trying to buy a plan form adobe, it rejects my NIEa dnsays I have to put myself in contact with adobe, it´s been three days I am going round in circles trying to find an email, or a number or anything.  it is really impressive how ineficient this all is. Please do not tell me to go to https://helpx.adobe.com/contact.html i have gone through every single avaialbel options and nothign does. any help apreciated